Every company needs 3 pillars to be successful with their employees. First are accountabilities: individuals within an organization need to know what they and other team members are responsible for. The second pillar is process: they need to know how things get done and where their accountabilities are within the process. The third, and most important, is culture. Employees need to know they are appreciated through consistent and random acts of kindness. If you don’t appreciate your employees they won’t value their job or work. To develop these effective pillars, a CEO/owner must be open to advice whether it is good, bad or indifferent. You can make up your mind later on what you want to implement, but be open and willing to listen to advice and ideas from all. A majority of the time it’s these ideas that differentiate your company.