In a report issued by J.D. Power, Salt River Project ranks highest in customer satisfaction for business electric service among large electricity providers in the West Region for the second consecutive year — the fifth time in the last six years SRP has been ranked highest in the study.
SRP’s overall customer satisfaction index is 741 out of a possible 1,000 points in the 2015 Electric Utility Business Customer Satisfaction Study. While scores nationally improved by 15 points from last year, SRP’s performance improves 28 index points. SRP ranks highest in the West in all six customer satisfaction factors: Power Quality and Reliability, Billing and Payment, Corporate Citizenship, Price, Communications and Customer Service.
The 2015 study results come six months after J.D. Power announced in July that SRP had also ranked highest for residential electric service in the 2014 Large Utilities segment in the West for the 13th consecutive year — and 15th time in the 16 years J.D. Power conducted its study of residential customers.
The 2015 Business Customer Satisfaction rankings from the J.D. Power study are based on interviews with representatives of nearly 23,000 U.S. businesses that spend $200 or more a month on electricity. The western region covers Arizona, California, Colorado, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington and Wyoming.
J.D. Power identified several key drivers as to why business customers gave higher marks in the 2015 study, specifically commending utilities for providing more timely and improved information about power outages and the restoration of electric service. In the past several years, SRP has been introducing new tools that can help Valley businesses stay informed if an outage occurs.
- –Detailed power outage information via online and mobile friendly maps
- –E-mail and text power outage notifications, and
- –E-mail and text weather alerts.
SRP is the largest provider of electricity to the greater Phoenix metropolitan area, providing service to more than 1 million customers. SRP also is the metropolitan area’s largest supplier of water, delivering about 800,000 acre-feet annually to agricultural, urban and municipal water users.
The J.D. Power and Associates’ news release about the 2015 Electric Utility Business Customer Satisfaction Study is available at http://www.jdpower.com.