To more quickly and efficiently share images, voice, and text between physicians and patients, The CORE Institute® announced it has selected SmartPager™, a HIPAA compliant secure messaging service that overcomes traditional limitations of one-way pagers and privacy issues associated with text messaging. The service is easy to use with many different types of smart phones.
“We have seen a positive impact with the new platform” says Cassie Caliendo, Vice President of Contact Center with The CORE Institute. “The time taken to reach a provider has been reduced to seconds. The system automatically sends the message to the on-call provider and tracks the delivery, escalating if required. The dashboard gives the entire team a clear view of our communications as they unfold in real-time.”
Dr. Jason Scalise, Orthopedic Shoulder Surgeon with The CORE Institute, speaks to some of the advantages of using their new platform. “We’re able to share images, voice, and text, reducing the time required to effectively communicate. If I am busy or in surgery, the message is automatically escalated to my backup. We can spend more time focused on what really matters, which is providing best-in-class orthopedic care to our patients. ”
SmartPager was selected after an extensive 12-month market search; an evaluation a beta testing period proved the technology service could deliver on The CORE Institute’s demanding communication requirements in sending real-time, critical, HIPPA compliant communications to nearly 100 providers in 16 locations from Arizona and Michigan.