TITLE: Vice President of Operations
Protecting sensitive business information is Phoenix-based Record Center Innovations’ (RCI) business. Founded in 1998, RCI provides secure information management and document storage from the day sensitive paper records arrive at its 100,000-square-foot warehouse to the day when those records are destroyed.
Record Center Innovations is the largest independent records management company in Arizona. One of its founding employees, Vice President of Operations Erika Peterson, says she believes the company has achieved this status due to its innovations in the record management industry.
“(Company founder) Jurgen (Achterfeldt), whose background was in the high-tech industry, took his experience and business principles and applied them to an industry that was very low-tech at the time,” Peterson says.
These innovations include document imaging, electronic document management, and scan-on-demand services.
“Our records-imaging services allow hard copies to be accessed electronically, so clients don’t have to wait for physical delivery of records,” Peterson says. “Secure interface allows access to documents whenever clients might need them.”
RCI uses confidential methods that are fully compliant with the Fair and Accurate Credit Transactions Act (FACTA) and the Health Insurance Portability and Accountability Act (HIPAA).
And due to its climate, Arizona is considered a “safe” state. That makes it ideal for clients from California and the Midwest who want to keep their documents protected from natural disasters.
“It used to be that you’d want to keep all your records because you never knew when you might need them,” Peterson says. “Now, it’s ‘keep them for as long as you need them,’ because you don’t want to be stuck holding them when they might hurt you.”