Eric Marcus, CEO of Marcus Networking.

CEO Series: Eric Marcus

Eric Marcus
CEO, Marcus Networking
marcusnt.com

Az Business: What does Marcus Networking do?
Eric Marcus: We are a technology and telecommunications company. We manage people’s infrastructure. The easiest way to describe it is you can give us an empty building and we can cable it, bring in the dial tone, install the phone system, procure all the equipment, set up you private industry software, and then we can support it on a 24-hour basis. Our biggest customer base is medical providers. We work a lot with electronic medical records (EMR) and behavioral health.

Video by Cory Bergquist

AB: How is being CEO of Marcus Networking different from being CEO of a company in a different industry?
EM: It’s fun to be the CEO because I get to write my own rules. It’s nice to go out, meet with clients, build a relationship, and let them know that at the end of the day the company will be there for them and I will be there to support them.

AB: How did you start in your industry?
EM: I got into the IT field in 1999, working for a software company that did network management. That company grew from about 15 employees to about 155. As that company grew, my responsibilities grew.

AB: Were there challenges to launching a tech company in Arizona?
EM: For startup capital, I had to use money I had saved working at my previous job. The biggest challenge I had was with credit capital to support projects. You can sell a project all day long for $100,000, but if you don’t have the capital to buy the equipment, you’re kind of dead in the water.

AB: What qualities do you have that make you an effective CEO for Marcus Networking?
EM: I am able to educate a client about what they need to do for their company and let them make the decision. It’s their money, their business, their infrastructure, and at the end of the day it’s my job to be that consultant to educate them and take them from Point A to Point B and decide what is best to build them as a business.

AB: What has been the biggest change you’ve seen in your industry since you started?
EM: The advance of technology. What I mean by that is the cost of equipment and the specifications of equipment like hard drives and bandwidth. Ten years ago, a large hard drive was consider to be 73 gigs. Now, you can buy two- or three-terabyte hard drives for a fraction of that cost.

AB: What changes do you see coming?
EM: Equipment is going to get faster. As bandwidth becomes cheaper or larger, you’re going to see more teleconferencing and unified communication.

AB: What is your greatest accomplishment?
EM: Being in business for 10 years. Being a small business, it’s tough. We had our best years through the worst times. This year, our business is up 50 percent and I know there are companies out there closing their doors or downsizing. The thing I’m most proud is we can scale our business tomorrow, so if I found five salespeople in California tomorrow that wanted to come on board and start selling our product and grow our business, I could hire them tomorrow and start.

AB: How were you able to weather the economic downturn so well?
EM: We are in the medical industry. Doctors have to be on EMR systems. It’s mandated by the federal government, so the government has created a need for our services.

AB: What advice would you give someone looking to start a tech company?
EM: Make sure you’re very organized and make sure you’re ready to sacrifice and be ready to work any day and any time. If we have a doctor call us at 3 a.m. and we don’t pick up that phone, we don’t have a job.

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Michael Gossie

About Michael Gossie

Michael Gossie is a competitive marathon runner, Ironman triathlete and award-winning journalist who has earned more than 50 awards for writing, editing and design. He studied economics at Elmira College in Elmira, N.Y., and put his entrepreneurial spirit to work in 2007, using a 200-year-old family recipe to launch an Italian sauce company. He is most proud of being the founding president of the Steuben Arc Foundation in Upstate New York, which serves individuals with developmental disabilities, including his sister.