Is telecommuting an option that employers and job seekers should consider?

Nationally recognized employment expert Fred Coon believes that American business will continue to migrate to a telecommuting business model as costs are significantly reduced, morale is much higher and, with proper quality systems and controls in place, the product is generally better.

Coon has a few suggestions for bosses and job seekers alike to succeed in a telecommuting environment.

Tips for Remote Employees:

  • Make sure you’re clear on the boss’ expectation

You need to know what success looks like in the perspective of your boss. When working remotely, you don’t have the same access to immediate feedback or the opportunity to watch body language. Be sure to specifically define deliverables and deadlines.

  • Recognize when verbal communication is needed instead of written

Email is great, but tone can often be misinterpreted leading to conflicts or misunderstandings. A short conversation can avoid many of the difficulties that telecommuters may face.

  • Be the tool master

When you telecommute you’re also the on-site IT Department. Make sure you mater all hardware and software because you won’t look good asking for co-workers to help or you miss information because you couldn’t get your email working.

  • Stay on your boss’s radar

You can’t be passive a telecommuter, your boss needs to know you’re there and what you’re doing. Schedule regular progress updates (in person or via phone or video conference) to get feedback and learn about priority changes.

Tips for Managers of Remote Employees:

  • Be very clear on your expectations and the results you expect

Be very specific when assigning deliverables and setting deadlines to avoid misunderstandings.

  • Over-communicate

It’s easy to share information with someone you see casually in the office, but it needs to be purposeful when the employee is remote. Keep a list of things to discuss, and be sure to include both official and unofficial work information to ensure the employee is in the same loop as in-office staff.

  • Don’t be the bottleneck

Remote employees rely on your quick response or your promise to share needed information in order to complete their tasks and meet the deadlines that you set. It’s not like they can stand outside your door or casually ask for a document, your distraction creates their delay and frustration. You need to follow up quickly and consistently.

Telecommuting isn’t for every employer nor for every employee, but when implemented properly the results are often improved performance and happier employees.