Author Archives: Linda Stanfield

Linda Stanfield

About Linda Stanfield

Linda Stanfield is the president of the locally-owned office of Benjamin Franklin, The Punctual Plumber — the fastest growing franchise plumbing company in the nation. She has been offering plumbing services across the Valley for 26 years. The Better Business Bureau awarded Stanfield’s Benjamin Franklin Plumbing office with its Ethics Award twice — the first plumber in the state to win this prestigious award more than once. She and her family reside in Gilbert, Ariz. Stanfield is married and has two adult children.

What Your Business Should Do Before The End Of January

business strategy

Using last year’s failures as a roadmap to success: What your business should do before the end of January. The beginning of each year brings new opportunities and challenges for business owners. Some of us are dying to put last year behind us, while countless others feel inspired by the way their business year ended.… Read More →

What Are You Afraid Of? How To Avoid Making Decisions Out Of Fear

making decisions out of fear

I think business owners, managers and employees are about to let out a collective sigh. We did it! We made it through 2012. It has not been an easy year for several industries. As I look back on 2012, I realize many of my most challenging experiences were because of the unknown that lies in… Read More →

The Benefits Of Social Media For Small Business

Benjamin Franklin Plumbing's Facebook page

No matter what product or service you’re selling, you’re always in the business of relationships. Fifteen years ago in the entrepreneurial world, all you needed was a name and a phone number. That was it; that was all you needed for customers to find you. Then, having a website became necessary for building the reputation… Read More →

How To Keep Employee Morale Up, While Business Costs Are Rising

How to Keep Employee Morale Up
September 13, 2012 by in Columnist Spotlight | Small Biz

In July, I shared five tips for providing great customer service. I’d like to focus on another important aspect of customer service that may be attributed to common sense but is often overlooked — happy employees offer better customer service than disgruntled ones. The cost of doing business is on the rise no matter what… Read More →

Business Awards: Are They Worth The Effort Of Applying?

Business Awards: Are They Worth The Effort Of Applying?

What does the Inc. 500|5000 list, Ranking Arizona and Arizona Corporate Excellence (ACE) Awards all have in common? They’re a mix of local and national business awards from incredible companies. There are several organizations that extend prestigious business honors to companies every day. So many, in fact, that a simple Google search for business awards yielded… Read More →

5 Tips To Providing Great Customer Service

Customer Service

Are customers important to your business? They sure are to mine. If you find them to be important, I suggest reviewing the details of your customer service touches, process and ability to help customers as needed — even if that means working outside of the normal channels. 5 Customer Service Tips: 1. A business owner/supervisor/manager/employee… Read More →

Hiring Tips: Finding The Right Person For The Job

hiring tips

Just as in your love life, you may have to kiss a lot of frogs before you find the right prince for you. The same is true in business; you may have to try out a few employees before you find the right fit for your organization. After running a successful business for more than… Read More →

Preparing The Office For The Summer, Vacation

vacation - sitting at the computer outside

Summer can be a challenging time for business owners and families alike. The temperatures are well into the triple digits, kids are off from school, and employees want to take a vacation from the triple digits with their kids. As for the business owner, he/she still has several business goals and objectives which must be… Read More →

10 Things To Do When Business Is Slow

Business Is Slow

No matter what business you’re in, no matter how great your product, no matter who’s buying, every business goes through a lull or slow period during the year. Making strategic use of this time can help businesses lay a solid foundation for the months and years that follow. If you’re in a specific industry, you… Read More →

Applying, Celebrating Holidays In The Workplace

Holidays in the Workplace

As we move out of hibernation and into the months of spring, we notice beautiful pops of color in the trees, warmer and longer days, bounty from the garden and the start of an endless amount of holidays to celebrate. There is everything from the first day of spring to Easter, the Fourth of July,… Read More →

Leadership Vs. Management: What’s The Difference?

Business Management

Leadership and management, management and leadership; some individuals see these terms as interchangeable synonyms. However, there are several important differences. First, let’s differentiate between a manager and a leader. Managers are to exercise executive, administrative and supervisory direction of a team, group or organization. A leader, on the other hand, is future-focused and works to… Read More →

Seven Tips For Franchise Owners: Leveraging Your Name

Franchise Owners

Running a franchise is easy if all franchise owners manage under a common brand, a Unique Selling Proposition (USP) and everything else the contract commits them to follow. So how can individual franchise owners become a team and bring their individual businesses ahead by one name and one USP? All owners and managers are driven… Read More →