Using last year’s failures as a roadmap to success: What your business should do before the end of January. The beginning of each year brings new opportunities and challenges for…
I think business owners, managers and employees are about to let out a collective sigh. We did it! We made it through 2012. It has not been an easy year…
No matter what product or service you’re selling, you’re always in the business of relationships. Fifteen years ago in the entrepreneurial world, all you needed was a name and a…
In July, I shared five tips for providing great customer service. I’d like to focus on another important aspect of customer service that may be attributed to common sense but…
What does the Inc. 500|5000 list, Ranking Arizona and Arizona Corporate Excellence (ACE) Awards all have in common? They’re a mix of local and national business awards from incredible companies. There…
Are customers important to your business? They sure are to mine. If you find them to be important, I suggest reviewing the details of your customer service touches, process and…
Just as in your love life, you may have to kiss a lot of frogs before you find the right prince for you. The same is true in business; you…
Summer can be a challenging time for business owners and families alike. The temperatures are well into the triple digits, kids are off from school, and employees want to take…
No matter what business you’re in, no matter how great your product, no matter who’s buying, every business goes through a lull or slow period during the year. Making strategic…
As we move out of hibernation and into the months of spring, we notice beautiful pops of color in the trees, warmer and longer days, bounty from the garden and…
Leadership and management, management and leadership; some individuals see these terms as interchangeable synonyms. However, there are several important differences. First, let’s differentiate between a manager and a leader. Managers…
Running a franchise is easy if all franchise owners manage under a common brand, a Unique Selling Proposition (USP) and everything else the contract commits them to follow. So how…
