Tag Archives: at&t

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T-Mobile Tries to Help BlackBerry

T-Mobile has found itself in the news quite a bit lately. Over the past several quarters, the mobile service provider has ramped up efforts to encourage customers bound to contracts with competitors (AT&T, Sprint and Verizon) to switch over to T-Mobile by promoting a no-contracts business plan — something that is assuredly shaking up the industry.

In addition to offering contract-free mobile service, what else has T-Mobile been promising? To start, T-Mobile announced the JUMP! plan late last summer, which allows customers to upgrade their cell phones (including the iPhone and Samsung Galaxy) without waiting the typical two-year gap that other service providers require. For an extra $10 per month (which includes comprehensive phone insurance), JUMP! customers can trade in their phone for the newer iteration every six months. Without something like the JUMP! plan, it’s not unusual for a cell phone customer to skip a generation of their cell phone while waiting to become eligible for an upgrade.

In early 2014, T-Mobile announced that they promise to pay off new customers’ early termination fees charged by rivals AT&T, Sprint and Verizon. T-Mobile CEO John Legere called these early termination fees (ETFs) part of a “scam” and denounced the lack of transparency demonstrated by other cell phone service companies. Though T-Mobile’s promise could cost as much as $650 per line, the cell phone service provider has promised to eat the costs levied by their competitors.

Another enticing feature of T-Mobile is the massive rollout of its LTE network. Legere believes T-Mobile to be the fastest nationwide LTE network with faster average download speeds than Verizon, AT&T and Sprint networks.

These offers clearly worked: T-Mobile saw a boost in new cell phone service subscribers in late 2013/early 2014. They also earned high customer satisfaction marks in a J.D. Power survey, taking third place among the big carriers and being named the most improved.

Last month, while reports circulated that T-Mobile had yanked BlackBerry devices off of their store shelves, the company sent their current BlackBerry users an email blast containing a great offer. T-Mobile asked BlackBerry customers to upgrade not to BlackBerry handsets, but to the iPhone 5S for no money down.

In response to T-Mobile’s brazen move, BlackBerry customers contacted T-Mobile directly to express their disappointment, even Tweeting at T-Mobile’s CEO John Legere.
BlackBerry CEO John Chen crafted a blog post thanking BlackBerry customers who defended the phone maker and praising their loyalty. He also expressed confusion with “the behavior of our longtime business partner” and promised loyal customers on the T-Mobile network “an offer in the works designed especially for you.”

T-Mobile CEO John Legere acknowledged the feedback from BlackBerry fans and came back with a counter offer. He allowed BlackBerry customers to trade in old BlackBerry devices for new T-Mobile BlackBerry devices at a discounted price — or in some cases, for free.
BlackBerry users on T-Mobile who want to upgrade can receive $250 toward any BlackBerry phone, or $200 toward any other phone in T-Mobile’s stores. This was considered to be T-Mobile’s way of apologizing for the mix-up and the resulting backlash.

Even though T-Mobile tried to make it right with BlackBerry and with their customers, scores of customers decided they wanted another type of device instead of a BlackBerry. T-Mobile offers a myriad of BlackBerry devices such as the Q10, Curve and Z10, but the majority of customers opted for other devices on different platforms.

Some reports say that T-Mobile’s offer garnered 15 times the normal amount of BlackBerry trade-ins; however, 94 percent of those customers chose to upgrade to a non-BlackBerry device.

Chase Field Wi-Fi

Chase Field Wi-Fi System Impresses

Chase Field Wi-Fi

On August 11, the Arizona Diamondbacks announced the optimization of the Chase Field Wi-Fi network. The move came as a pleasant surprise to Phoenix-area baseball fans and technophiles, who were not even aware that a new Wi-Fi system had been installed in the stadium.

The organization hopes the new, improved network will enhance the Chase Field experience for fans hopelessly addicted to their mobile internet devices.

Wi-Fi at Chase Field

Development

The organization partnered with broadband provider AT&T to create the system, which they began working on in January 2011. The Wi-Fi network went up on Opening Day and was fully operational the day of the All-Star Game in July. According to team representatives, the network preformed great during the jam-packed event.

Design

The system is technically made up of two different parts. The first is a Distributed Antenna System (or DAS) which provides 3G connectivity. The other part is the Wi-Fi network, which boasts download speeds of up to 14 megabits per second.

The ballpark has 283 different access points, meaning there almost no wireless dead zones on Chase Field.

The Wi-Fi access points and DAS antennas blend in perfectly with the building’s design, so they won’t be noticed by the average fan.

Mobile Apps

Wi-Fi at Chase Field

The Diamondbacks hope fans will take advantage of a variety of baseball-enhancement mobile apps.

The “At-Bat” app allows users to order food and concessions from their seats, so fans will never miss another Justin Upton home run or Kelly Johnson strikeout while waiting in line.

Other apps provide recaps, box scores and videos from around Major League Baseball. D-backs fans will even be able to view replays of close calls that are not allowed to be shown on the video board.

Team officials are betting that a mobile device friendly environment will lure fans off the couch and back into the stands.

 

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Relevant Questions: 

Which movie(s) should I watch on my iPad at the next Diamondbacks game?

Is it cool if I use BitTorrent while I’m at Chase Field?

How can we use Wi-Fi to give the D-Backs a home field advantage during their playoff push?

Are the Diamondbacks and “underground” team?  If so, does that mean Arizona fans are cooler than mainstream Red Sox/Yankees fans?

Should the Wi-Fi password for Chase Field be “sixthlowestpayrollinbaseball”? 

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Best of the Best Awards 2011, AZ Business Magazine Mar/Apr 2011

Best of the Best Awards 2011: Real Estate Commercial

Winner: CB Richard Ellis

CBRE, AZ Business Magazine Mar/Apr 2011 CB Richard Ellis has been serving clients in Arizona since 1952, growing to become a dominant player in the commercial real estate market. From landlord and tenant leasing to the acquisition and sale of all property types, the company has earned a reputation as a respected leader in the business community with its vast market knowledge and enduring culture of client service. CBRE believes that the truest measure of its success comes from providing superior service to its clients — delivered by knowledgeable, creative and tenured employees, many boasting more than 20 years in the marketplace. It is this dedication to teamwork and commitment to excellence that makes it possible to serve the diverse needs of clients.
Year Est: 1952  Brokers: 101
Principal(s):
Craig Henig (Arizona/Phoenix),
Tim Prouty (Tucson)
CBRE logo, AZ Business Magazine Mar/Apr 2011 2415 E. Camelback Rd.
Phoenix, AZ 85016
602-735-5555
www.cbre.com/phoenix



Finalist: Ryan Companies US Inc.

Ryan Companies US, AZ Business Magazine Mar/Apr 2011

Ryan Companies US Inc. is a 73-year-old family-owned business whose reputation for building high-quality projects and positive customer experiences has earned it repeat business with customers, subcontractors and business partners. Since opening its Southwest regional office in Phoenix in 1994, Ryan has developed and constructed more than 16 million square feet of office, retail and industrial space in Arizona. Its 80 employees are committed to exceeding expectations of customers that include UniSource Energy (Tucson Gas & Electric), W.L. Gore and Associates, The Musical Instrument Museum, Target, Avnet, AT&T, Humana, US Bank, ConocoPhillips, Taser International and more.


Year Est: 1994
Principal(s): J. Strittmatter, T. Holzer, M. Ryan Carson, C. Carefoot, A. Riley, M. McGowne, S. Jordan

Ryan logo, AZ Business Magazine Mar/Apr 2011

3900 E. Camelback Rd., #100
Phoenix, AZ 85018
602-322-6100 www.ryancompanies.com



Finalist: Adolfson & Peterson Construction

Adolphson & Peterson Construction, AZ Business Magazine Mar/Apr 2011 Over the past 20 years, Adolfson & Peterson Construction (A&P) has been committed to building sustainable projects throughout the Southwest. A&P is an industry leader in delivering Leadership in Energy and Environmental Design (LEED) certified projects and high performance green buildings. Going beyond green building, A&P takes into account the purpose of the projects it undertakes, the communities impacted by its operations and A&P’s own business practices. Sustainable is much more than building green. It defines A&P’s business practices with a LEED Gold office, hybrid vehicles in the fleet, in-house carbon reduction programs, and job-site recycling on all of its projects.
Year Est: 1946
AZ Staff: 66
Principal(s): Bryan Dunn, SVP
Adolfson Logo, AZ Business Magazine Mar/Apr 2011 5002 S. Ash Ave.,
Tempe, AZ 85282
480-345-8700
www.a-p.com


Arizona Business Magazine Mar/Apr 2011