Tag Archives: blue cross blue shield of arizona

2010 Health Care Leadership Awards

2010 HCLA – Insurance Executive

Honoree: Richard Boals

Richard Boals
President and CEO
Blue Cross Blue Shield of Arizona

Richard Boals, President and CEO of Blue Cross Blue Shield of ArizonaAs president and chief executive officer of Blue Cross Blue Shield of Arizona (BCBSAZ) since 2003, Richard Boals is dedicated to ensuring that the health care needs of 1.3 million beneficiaries are met and exceeded.

He leads a team of managers and staff totaling 1,500 in Phoenix, Tucson, Flagstaff and Tempe. He joined BCBSAZ in 1971, and has served in a variety of capacities.

Among his initiatives, Boals pioneered a proactive program to provide health and wellness information to plan members, as well as the community. Under his guidance, BCBSAZ introduced a free online resource that provides access to certain HealthyBlue resources, including tools and services that can help individuals make better health decisions.

Boals’ trusted and effective leadership has established BCBSAZ as a health insurance leader in Arizona. He is committed to providing improved quality of life to Arizonans by delivering a variety of health insurance products and services to individuals, families, and small and large businesses.

In 2005, Boals introduced the Walk On! Challenge, a free, annual 28-day exercise challenge in February designed to motivate Arizona fifth-graders to include exercise in their daily routines. Participation in the program has increased each year by an average of 20 percent, with more than 45,000 participants in the 2009 Challenge. Since its inception, BCBSAZ has registered more than 130,000 students from 474 Arizona schools.

Boals regularly supports the fundraising efforts of nonprofits that provide programs and services to the military and their families.

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Finalist: Robert Beauchamp, MD

Senior Medical Director
UnitedHealthcare of Arizona

Dr. Robert Beauchamp, senior medical director for UnitedHealthcare of Arizona, is a member of the health plan’s senior leadership team and is its top clinician in Arizona. A major goal is to improve care while holding down costs. Robert Beauchamp, MD Senior Medical Director UnitedHealthcare of Arizona

His responsibilities include patient care, staff supervision and physician relations. He focuses on ensuring the appropriate use of medical services and improving clinical quality, efforts that promote positive patient outcomes and lower costs. He oversees three local medical directors and a team of nurses who serve patients in Arizona and Utah. Beauchamp makes weekly stops at three hospitals — Banner Good Samaritan, St. Joseph’s Hospital and Medical Center and John C. Lincoln North Mountain — to review patient cases and meet with nurses and physicians.

Through his efforts, he has helped to improve patient care and limit patient readmissions. This enables patients to return home as soon as they are healthy, reuniting with family and friends.

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Finalist: Robert Flores, MD

Medical Director, Population Health Management
CIGNA HealthCare of Arizona

Robert Flores, MD Medical Director, Population Health Management CIGNA HealthCare of ArizonaAs medical director of population health management for Cigna Medical Group, Dr. Robert Flores has direct oversight of CIGNA HealthCare of Arizona’s Chronic Health Improvement Program (CHIP).

Flores and his team developed CHIP in 2007, after observing that patients with chronic conditions — especially those with certain combinations — often received fragmented care, were more likely to be seen in the emergency room, and were often hospitalized. As a result of Flores’ efforts, approximately 1,000 patients currently are enrolled in CHIP. Outcomes studies show that CHIP members have reduced their hospital admissions and bed days by about 55 percent. Flores has been working in his current position since 2001, and full time in the health care industry since 1999.

At Cigna Medical Group, his department is responsible for quality initiatives across 28 locations and more than 200 practicing doctors, nurses or health care professionals.

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Table & Chairs alone don't make a workspace comfortable

You Need More Than A Table And Chairs To Make A Conference Room Inviting And Efficient

A 2005 Microsoft Corp. survey of personal office productivity found that people spend an average of 5.6 hours each week in meetings. That meeting time may be spent in a well designed, comfortable conference space. Or it can be in an uncomfortable chair with no plug for the laptop or light to read presentation notes, or with the sun glaring in your face. It is only then that we wonder, did anyone think about the comfort and utility of this space?

Anne Elizabeth Hamilton and architect Nathan Leblang, AIA, both with the architectural and design firm of Orcutt Winslow Partnership, have given conference rooms plenty of thought. In fact, they recently finished designing new administrative offices for Blue Cross/Blue Shield of Arizona, which included conference and meeting space. Here are their thoughts on creating a conference room:

Corporate culture
Think about the culture of your organization. Is there a need for privacy and separation or does your work style favor an open and team-oriented space? The level of visual and acoustic privacy should also be considered. Does the space need to be “dressed to impress” or do you want to create a level of comfort and informality? The company’s identity/culture should be clearly communicated so the space can reflect and showcase that identity to visitors.

Room size and shape

Design always impacts function. A room’s proportions — the height and the width of the room — are important. If a room is small and cramped, it cannot serve a large number of people. If a room is too large, it’s like having an intimate lunch in a train station. A large room needs a higher ceiling to “breathe” or it feels claustrophobic and oppressive. Lighting, color and window walls can make a small room feel spacious.

Tables and seating
Integrate flexibility wherever possible. Tables should be designed to work together or pull apart depending upon the use of the space. Estimate the average number of people who might be using the space. Every person who attends the meeting may not need a seat at the table, and benches or chairs along the sides may provide additional seating. Many conference room tables today are “sight-line” tables, which allow each participant to have a good view to a front screen and create a definite front-of-room layout. Storage space in large conference rooms for chairs, tables or equipment also should be considered.

Materials and lighting
The selection of materials impacts the toxicity of a room. It’s important to select nontoxic laminates, cabinets without formaldehyde, carpet without off-gassing VOCs (volatile organic compounds), “green” paint and wall coverings.

Provide as much natural light as possible, as long as it can be controlled for glare. Avoid placing windows behind a speaker podium or where a presenter will be standing. A comprehensive light plan includes low-energy, high-output lighting with good lighting over the table, flexibility in lighting control to separate perimeter lighting, task lighting, and accent art lighting. Automatic turn-off when the room is not occupied is an available and essential extra. Drop-down electric shades with perforated material for transparency and a second roller for room darkening can add drama by timing all the shades to drop together. Coordinate this with dimming lighting controls to set an anticipatory mood for a presentation.

The interface between technology and room design is critical. A room that works great otherwise won’t be used if there isn’t a sound system to allow people to hear the presentation or if there are no outlets integrated into the table or floor space to plug in laptops and projectors. Provide connections in the center of the table or in recessed junction boxes in the floor below the table for electrical/data/Internet. Place ceiling speakers throughout a large conference room to distribute sound.

You also can have built-in, ceiling-mounted projectors. For video and Web conferencing and presentations, ceiling-mounted screens, LCD TVs, white boards, wall-mounted chart holders and teleconferencing systems integrate cleanly into well-designed spaces.