Tag Archives: boss

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Innovative CEO Martz offers advice on being an effective boss

Today is National Boss Day, so it’s the perfect time to get a business owner’s view on what it takes to be a successful and effective boss.

Carrie Martz founded the Martz Agency — the largest female-owned advertising and public relations firm in Arizona — in 1980 after spending a couple of years in the corporate world. Her client roster includes Chateau on Central, Pacific Links International, Mirabel, Yurbuds and dozens more.

Martz is known as a hands-on owner/CEO, a leader, an innovator, and a philanthropist whose Home of Miracles program has helped raise more than $8 million for Phoenix Children’s Hospital and other local charities. So, to celebrate National Boss Day, Az Business magazine asked one of the Valley’s most effective leaders to talk a little bit about being a great boss.

Az Business: What do you think your employees say about your management style behind your back?
Carrie Martz: I would imagine they would say the same to my face.  I am tough but fair and have a good memory for details.

AB: What qualities do you think an effective boss needs to have?
CM: Be upbeat, optimistic, set the tone for the business, be as transparent as you can. Never stop learning and always listen.

AB: Was there a significant lesson you learned early in your career that made you a more effective boss?  
CM: Don’t get too personally involved. Remember this is a business. It isn’t personal. If someone isn’t working out, help them find a better fit.

AB: How is being a boss in a creative industry different from being a boss in a more traditional business?
CM: You have to foster creativity and individualism.  A few more egos to manage and work with, but that comes with the territory. Plus, we must create a working environment that is fun and engaging.

AB: If you could give one piece of advice to women who aspire to be a boss like you, what would it be?
CM: Give up balance in life. You will never be everything to everyone all the time.  Just go for every opportunity you can with all you have. Make sure you have great back up in all aspects of your life.

To learn more about Martz Agency, visit http://www.martzagency.com/.

The Art Of Negotiating With Your Boss

The Art Of Negotiating With Your Boss, Part Two

One of the most difficult tasks for a worker is negotiating with a boss. Whether it’s getting a raise or a new assignment, or a simple request for more office supplies, asking a boss for anything can be nerve-wracking. Knowledge@W. P. Carey interviewed management professor Kevin Corley about the best way to negotiate with your boss. Part One of our two-part series on this topic addressed the matter of self interest — yours, your boss’s, and the organization’s. Part Two discusses how knowing your boss’s negotiating style can make all the difference between success and failure. (15:30)

art of negotiating with your boss

The Art Of Negotiating With Your Boss

You don’t have to be a power broker juggling corporate mergers to need negotiation skills. Just about everybody must negotiate with a superior at some point, about a raise or an assignment, or even a new idea for a project. Most people are conscious of the power gap between themselves and their bosses; astute employees also realize that the boss’s interests may not always align with their own. Knowledge@W. P. Carey interviewed management professor Kevin Corley about the best way to negotiate with your boss. Part One of our two-part series on this topic addresses the matter of self interest — yours, your boss’s, and the organization’s. (11:29)

Three business people standing together with arms around each other

Are You A Kind Boss?

Look in the mirror and ask yourself: What kind of boss are you? Do you resemble Cruella De Vil from “101 Dalmatians” – a heartless, puppy-snatcher who orders her hapless henchmen to carry out her cruel demands? Or are you more like Obi-Wan Kenobi in “Star Wars” — a dedicated, knowledgeable, soft-spoken Jedi Master with a wry sense of humor?

What are the characteristics of a good boss? While there are far too many traits to mention, here are the top three traits necessary to motivate workers:

A kind boss is someone who solves problems and manages conflict

Studies show that full-time employees spend nearly three hours per week dealing with conflict. Poorly managed conflict can bring serious problems to the workplace, including personal insults and attacks, sickness or absence, and can even lead to someone leaving the company. Instead of avoiding conflict, a good manager uses it as a means to produce a better solution to a workplace problem. Numerous books discuss how to deal with conflict. One that specifically deals with five primary styles of handling conflict is “Introduction to Conflict Management: Improving Performance Using the TKI” by Kenneth Thomas.

A kind boss is someone who practices direct, open communications

In this jobless recovery, employees spend nearly three hours a day worrying about job security. A survey by Lynn Taylor Consulting found that management may be unwittingly fueling this fear by staying behind closed doors: 76 percent of employees said that a closed door triggers thoughts of being laid off. Employees want more communication — whether good news or bad — because it makes them feel like they matter.

A kind boss is someone who invests in employees

A soft economy is the perfect time for managers to think of ways other than money to motivate employees. In a recent survey by SkillSoft, eight out of 10 employees stated they would have higher job satisfaction if they received more on-the-job training. Helping employees acquire new skills and assume greater responsibility to advance professionally is one of the most effective ways managers can promote loyalty, improve performance and build future leaders.