Tag Archives: CEO

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GPEC announces new Board of Directors

The Greater Phoenix Economic Council (GPEC) announced the appointment of its Board of Directors for the 2013 fiscal year.

Alliance Bank of Arizona CEO James Lundy will lead the Board of Directors as chairman. He previously served as vice chair on GPEC’s Board.

“As the economy starts to rebound, we face new challenges but also many opportunities – making it an exciting time for Greater Phoenix,” Lundy said.  “I look forward to working with my fellow board directors to seize these opportunities to improve the region’s business environment, and most importantly, spur the creation of sustainable, high-wage jobs.”

Rounding out the Board’s leadership is SCF Arizona President and CEO Don Smith as vice chair, APS Vice President and Chief Customer Officer Tammy McLeod as secretary and Bryan Cave, LLP’s R. Neil Irwin as treasurer.

New Board Directors include: David Cavazos, city manager for the City of Phoenix; Hyman Sukiennik, vice president at Cox Communications; Duane Woods, senior vice president at Waste Management; Timothy Bidwill, vice president at Vermilion IDG; George Forristall, director of project development at Mortenson Construction; Dan Henderson, economic development director for the Town of Gilbert; Debra Callicutt, partner at Henry and Horne; the Honorable Linda Kavanagh, mayor of the Town of Fountain Hills; the Honorable Marie Lopez Rogers, mayor of the City of Avondale; Vicki Martin, vice president at AT&T; the Honorable Mark Mitchell, mayor of the City of Tempe; the Honorable Max Wilson, Maricopa County Board of Supervisors; Tim Powell, area president, Republic Services; Linda Hunt, senior vice president of operations CEO of Dignity Health Arizona; John Zidich, publisher and president, The Arizona Republic; Ed Novak, managing partner at Polsinelli Shughart; Kal Patel, senior vice president at Walmart; the Honorable Christian Price, mayor of the City of Maricopa; John Welch, managing partner at Squire Sanders; and the Honorable Sharon Wolcott, mayor of the City of Surprise.

“GPEC’s Board of Directors plays an important role in our operations and strong leadership is critical,” GPEC President and CEO Barry Broome said. “I’m confident that this year’s board, led by Jim Lundy, will play a key role in helping us meet our goals with their talent, leadership and support. I look forward to working with them.”

Mayors from GPEC’s member communities and the organization’s Nominating Committee are responsible for nominating and appointing Board Directors. The one-year terms are approved annually during GPEC’s September Board meeting.

GPEC FY 2013 Board of Directors:
* Bold Print Denotes Executive Committee Member

James Lundy – Chairman
CEO
Alliance Bank of Arizona

Don Smith – Vice Chair
President and CEO
SCF Arizona

Tammy McLeod – Secretary
Vice President and Chief Customer Officer
Arizona Public Service Company

R. Neil Irwin – Treasurer
Partner
Bryan Cave, LLP

William Pepicello, Ph.D. – Immediate Past Chair
President
University of Phoenix

Barry Broome
President and CEO
Greater Phoenix Economic Council

Richard C. Adkerson
President andCEO
Freeport McMoRan Copper & Gold

Jason Bagley
Government Affairs Manager
Intel

Steve Betts
Former Chief Executive Officer
SunCor Development Company

Ron Butler
Managing Partner
Ernst & Young LLP

Don Budinger
Chairman and Founding Director
Rodel Foundation

David Cavazos
City Manager
City of Phoenix

Brian Campbell
Attorney
Campbell & Mahoney, Chartered

Michael Crow, Ph.D.
President
Arizona State University

Kathleen H. Goeppinger, Ph.D.
President and CEO
Midwestern University

Derrick Hall
President and CEO
Arizona Diamondbacks

Sharon Harper
President and CEO
The Plaza Companies

Don Kile
President, Master Planned Communities
The Ellman Companies

Paul Luna
President and CEO
Helios Education Foundation

David Rousseau
President
Salt River Project

Joseph Stewart
Chairman and CEO
JPMorgan Chase Arizona

Hyman Sukiennik
Vice President
Cox Communications

Gerrit van Huisstede
Regional President Desert Mountain Region
Wells Fargo

Andy Warren
President
Maracay Homes

Richard B. West, III
President
Carefree Partners

Duane Woods
Senior Vice President
Waste Management

Chris Zaharis
Executive Vice President
Empire Southwest

John Zidich
Publisher & President
The Arizona Republic

Chuck Allen
Managing Director, Gov’t & Community Relations
US Airways

Jason Barney
Principal and Partner
Landmark Investments

The Honorable Robert Barrett
Mayor
City of Peoria

Timothy Bidwill
Vice President
Vermilion IDG

Norman Butler
Market Executive
Bank of America Merrill Lynch

Debra Callicutt
Partner
Henry and Horne

Jeff Crockett
Shareholder
Brownstein Hyatt Farber Schreck

Wyatt Decker, M.D.
CEO
Mayo Clinic Arizona

George Forristall
Director of Project Development
Mortenson Construction

Rufus Glasper, Ph.D.
Chancellor
Maricopa Community Colleges

Barry Halpern
Partner
Snell and Wilmer

G. Todd Hardy
Associate Vice President, Corporate Engagement
Arizona State University

Dan Henderson
Economic Development Director
Town of Gilbert

Lynne Herndon
Phoenix City President
BBVA Compass

Linda Hunt
Senior VP of Operations and President/CEO
Dignity Health Arizona

The Honorable Robert Jackson
Mayor
City of Casa Grande

The Honorable Linda Kavanagh
Mayor
Town of Fountain Hills

The Honorable Andy Kunasek
County Supervisor, District 3
Maricopa County Board of Supervisors

The Honorable John Lewis
Mayor
Town of Gilbert

The Honorable Marie Lopez Rogers
Mayor
City of Avondale

The Honorable Georgia Lord
Mayor
City of Goodyear

Jeff Lowe
President
MidFirst Bank

Paul Magallanez
Economic Development Director
City of Tolleson

Kate Maracas
Vice President
Abengoa

Vicki Martin
Vice President
AT&T

The Honorable Brian McAchran
Vice Mayor
Town of Buckeye

The Honorable Mark Mitchell
Mayor
City of Tempe

Ed Novak
Managing Partner
Polsinelli Shughart

Kal Patel
Senior Vice President
Walmart

Rui Pereira
General Manager
Rancho de Los Caballeros

Tim Powell
Area President
Republic Services

The Honorable Christian Price
Mayor
City of Maricopa

Craig Robb
Managing Director
Zions Energy Link

The Honorable Jeff Serdy
Councilmember
City of Apache Junction

Steven M. Shope, Ph.D.
President
Sandia Research Corporation

James T. Swanson
President and CEO
Kitchell Corporation

Karrin Kunasek Taylor
Executive Vice President and Chief Entitlements Officer
DMB Associates, Inc.

Richard J. Thompson
President and CEO
Power-One

John Welch
Managing Partner
Squire Sanders

The Honorable Jeff Weninger
Vice Mayor
City of Chandler

The Honorable Max Wilson
County Supervisor, District 4
Maricopa County Board of Supervisors

Dan Withers
President
D.L. Withers Construction

The Honorable Sharon Wolcott
Mayor
City of Surprise

GENERAL COUNSEL
Bryant Barber
Attorney at Law
Lewis and Roca

SkySong_Exterior_001new

9 Arizona Inc. 500 Companies to Speak at SkySong Luncheon

The nine Arizona-based Inc. 500 companies will speak to the business community at an educational luncheon event on Thursday, October 18th from 11:30 a.m. to 2 p.m. at SkySong, the ASU Scottsdale Innovation Center. These ‘best of Arizona’ company leaders will share insights on their remarkable economic success during challenging economic times.

These 9 local companies were recognized in the September issue of Inc. magazine that highlights the nation’s 500 fastest-growing companies. They hope that executives of other companies in Arizona can learn from their experience and growth techniques.

In aggregate, these nine Arizona companies increased revenues by 1,785 percen, from $4.8 million in 2008 to $90.4 million in 2011. This reflects a 166 percent annual compounded growth rate over this three-year period. What makes this even more remarkable is that this growth was achieved during
severe recessionary economic times as reflected by GDP growth of only 6.1 percent from 2008 to 2011. These companies grew almost 300 times faster than the US economy during this period.

The October 18th lunch event is titled “Arizona Inc. 500: Nine Ways to Grow” and will feature key executives from these nine companies discussing what has worked to achieve their growth.

This special business event will have three moderators: Glenn Hamer, CEO at Arizona Chamber of Commerce & Industry; Hank Marshall, Senior Vice President at Arizona Commerce Authority; and Doug Bruhnke, CEO at Growth Nation. Scottsdale Mayor Jim Lane will kick off the event. Five of the nine companies are based in Scottsdale. The presentations by company leaders will cover a range of corporate growth and business strategy topics in a panel format.

Arizona’s Inc. 500 Companies: The Joint (national chiropractic clinic franchise); GlobalMed (real-time healthcare delivery systems for telemedicine); Loan Resolution (assists banks in fixing bad loans and selling property); Blue Global Media (operates affiliate Performance Marketing Network); Digital Video Networks (interactive city-directory kiosks and audio video systems); MYTEK Network Solutions (IT services, analytics and help desk support); American Group (freight-shipping services for small and midsized businesses); DreamBrands (natural healthy anti-aging products for 40+ target market); and Citywide Restoration (restores damaged properties and offers related services).

Interested attendees can register by signing up here: http://arizonainc500.eventbrite.com/.

miraval new CEO

Miraval Names New CEO

Miraval, the award-winning destination resort and spa in Tucson, Arizona, is pleased to announce that Michael G. Tompkins has been named  Chief Executive Officer. In his new role, Tompkins’ responsibilities will be multifold, from the oversight of all general resort operations to creating Miraval programming, to managing the overall growth and development of the brand. Most recently, Tompkins served as Miraval’s President and General Manager.

A 15-year veteran of the luxury hospitality industry, Tompkins began his career at Miraval in 2007. During his time with the resort and spa, Tompkins has been instrumental in leading key projects including the newly built Miraval Life in Balance Spa with Clarins, the creation of the Andrew Weil, M.D. Integrated Wellness Center, and completing the development of The Villas at Miraval, one of the fastest selling luxury lifestyle real estate projects in the country.

“We are thrilled to promote Michael to the well-deserved position of Chief Executive Officer,” said Philippe Bourguignon, Chairman of Miraval. “Michael’s hard work and dedication over the past five years have led Miraval to tremendous success, and we look forward to this exciting new chapter.”

Before joining Miraval, Tompkins served as Vice President of Hotel and Spa Operations at Turning Stone Resort in Verona, New York. During his time with the resort, he was named Executive of the Year by New York State Hospitality Association in 2007. Additionally, Tompkins helped found the New York Spa Promotion Alliance, and served on its board for three years. Prior to Turning Stone, Tompkins was the Associate Managing Director of Canyon Ranch in the Berkshires.

Currently Vice Chairman of the International Spa Association (ISPA) board, Tompkins has spoken extensively as a spa and wellness expert. His leadership skills were documented in 2011 in the novel Kensho: A Modern Awakening, Instigating Change in an Era of Global Renewal by Susan Steinbrecker. Tompkins is also a contributing author to Mindful Eating (Hay House USA, May 2012).

Find out more about Miraval at miravalresorts.com.

Tucson Office Market, Industrial and Retail Sectors

Positive Signs Bolster Tucson Office Market, Retail And Industrial Sectors

Positive signs bolster Tucson office market, as well as the area’s retail and industrial sectors

CBRE has released its third quarter 2011 market analysis of the Tucson area office, industrial and retail sectors. Report highlights include:

Office

•    The Tucson office market reported a stronger third quarter, with 71,209 square feet of positive absorption. This compares to 30,786 square feet of positive absorption in the second quarter and 22,028 square feet of negative absorption in the first quarter.

•    The Tucson office market vacancy rate declined in the third quarter, dropping 80 basis points to 17.1 percent. The area’s lowest vacancy was reported in the North Central and West Central submarkets, which both have rates of 13.6 percent. The highest vacancy rate, 27.4 percent, was found in the Southwest submarket.

•    The average asking lease rate for existing multi-tenant office space decreased for the first time this year, falling to $19.26 per square foot from $19.65 per square foot at the end of the second quarter and $19.43 at the end of the first quarter.

•    There will be no new speculative office construction in the Tucson market until demand picks up and the abundant supply of available space goes down.

Industrial

•    Vacany among industrial product declined for the first time in 2011, falling to 11 percent from 11.3 percent at mid-year. While only a 30 basis point drop from the previous quarter, this represents a 60 basis point decline in the past 18 months.

•    The industrial market recorded 121,971 square feet of positive absorption in the third quarter. Although a strong showing, this could not completely ease the occupied space lost in the first and second quarters, leaving the market with 26,996 square feet of negative absorption for the year.

•    The average asking industrial lease rate dropped significantly – 17 cents – to end the third quater at $6.25 per square foot. This compares to $6.62 per square foot at the end of the second quarter and $6.64 per square foot at the end of the first quarter.

•    With much of Tucson’s industrial product aging and functionally inefficient, any improvement in the economy will quickly lead to new construction, driving up lease rates and sales prices.

Retail

•    Tucson’s shopping center market recorded its second consecutive quarter of positive absorption with 34,629 square feet. This combined with the absorption through mid-year brings the market’s year-to-date total to positive 6,989 square feet.

•    The vacancy rate among shopping centers decreased in the third quarter, albeit modestly, to 12.2 percent from 12.3 percent at the end of the second quarter. Yet, vacany remains unchanged from mid-year 2010 when the rate was also 12.2 percent.

•    The average asking lease rate for shopping center space increased for the third time this year, rising to $18.30 per square foot from $17.71 per square foot in the second quarter and $17.64 per square foot at the end of the first quarter. This hike in the market’s average rental rate has been driven, in part, by an uptick in activity and demand in prime retail hubs.

•    Big box tenants and national retailers continue to vie for premium sites in high-traffic trade areas, while sites on the periphery wane in activity.

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Visit CBRE’s website at www.cbre.com for more information about the 3Q analysis of the Tucson office market, as well as the area’s industrial and retail sectors.

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Cloud Space

CX Claims Its Space In The Cloud

CX Inc. has declared its emergence in Cloud Space.

The company, whose initials stand for “cloud experience,” is a consumer-focused cloud computing company backed by TomorrowVentures and Hanna Capital with offices in Phoenix/Scottsdale; Palo Alto, Calif.; and Buenos Aires, Argentina. TomorrowVentures is the venture capital enterprise of Eric Schmidt, CEO of Google.

“The Cloud” is a term that essentially refers to the Internet as a whole. When users access data on the Internet, Cloud Service data centers, managed by a third party, store and access that data. The data is securely stored and becomes available through the Internet itself, independent of what users have stored in their personal computers’ hard drives.

With CX Inc.’s cloud storage and data file management system, users have access to a safe platform in order to backup, synchronize, share and manage documents, photos, music and videos across various devices – including desktop computers, laptops, netbooks and mobile devices.

Brad Robertson, who has had 20 years of experience with technology startups, is the CEO of CX Inc. He says he hopes to offer users the most comprehensive and intuitive cloud management platform “bar none.”

Robertson says social networks, at the center of the digital universe, have irreversibly changed communication and group social dynamics. He says he believes the current model is imperfect, though, because users and files rely on the “Masters of the Universe.”

“At CX we intend to change all that,” said Robertson. He says he believed the future of social networks will be designed so that users are the “master of their own universe” and will dictate how their files are used and shared, taking control away from a “social hub behemoth.”

Apple Banner

Apple Now Worth Over $300 Billion

As of January 3, Apple’s market capitalization passed $300 billion, making them the second most valuable company in the world (just behind Exxon Mobil).  Since the bump that put them over the $300 billion mark, Apple’s value took a slight dip with the news that Steve Jobs, CEO and public face of the company, would be going on medical leave. However, the company is holding on to its second place position for now.  Check out the infographic below for more information.

Apple Worth $300 Billion

Aaron Matos is the founder and CEO of Jobing.com. - AZ Business Magazine Jan/Feb 2011

Jobing.com’s Aaron Matos Talks About His First Job

Aaron Matos
Title: Founder/CEO
Company: Jobing.com

Describe your very first job and what lessons you learned from it.
I was a bike mechanic at Swiss American Bicycles. I learned how to work for a boss who was demanding about service quality, timeliness and doing things right. When I was 14, I thought he was overbearing and too hard on me and others. Now, 24 years later, I realize he helped feed an insatiable desire to do excellent work.

Describe your first job in your industry and what you learned from it.
I was a personnel manager at El Dorado of Sun City. I learned that HR and managers can have too many rules, and that if management creates a culture where people are empowered they can accomplish great things.

What were your salaries at both of these jobs?
(Swiss American Bicycles) $3.35 an hour; (El Dorado of Sun City) $21,500 a year.

Who is your biggest mentor and what role did they play?
Chris Gaffney, the current lead investor at Great Hill Partners. He has supported and pushed me as CEO … He has taught me that business and life have a long arc, and that you’ve got to keep your eye always focused on building a great business for your customers first and foremost.

What advice would you give to a person just entering your industry?
Focus on getting things done and accomplishing things. I always traded responsibility for pay, knowing pay would come. Too many people focus on “promotions” or “job titles.” Work to take on big projects and accomplish big important goals for your company. Not only will you learn and grow faster, but others will notice and you’ll get those promotions because you earned it.

If you weren’t doing this, what would you be doing instead?
I don’t spend energy thinking about what you could be doing instead. Too many people don’t succeed because they have their eye on another ball in a different game. Be passionate about what you’re currently doing.

Arizona Business Magazine Jan/Feb 2011

Rommie Flammer President and CEO China Mist Tea Brands - AZ - Business Magazine Nov/Dec 2010

China Mist’s Rommie Flammer Talks About Her First Job

Rommie Flammer
Title: President and CEO
Company: China Mist Tea Brands

Describe your very first job and what lessons you learned from it.
At 12 years old, a friend and I got together a bucket, soap and a sponge, then went door to door asking if we could wash our neighbors’ cars. When they would ask “how much,” we would say “whatever you want to pay us.” I quickly learned my first business lesson, which is have an idea of what your service is worth before heading out. This job was short lived after we knocked on the door of Vern and Claudia Lipp, who bred and showed Himalayan cats. When we asked if we could wash her car she replied, “No, but I have a bunch of litter boxes that need cleaning and cats that need grooming.” …  For the next three years I cleaned and groomed cats, a job that could have definitely earned a spot on the Discovery Channel’s “Dirty Jobs with Mike Rowe!”

Describe your first job in your industry and what you learned from it.
My first industry job was at China Mist right around the time I turned 16 years old. Over the course of 26 years, I have learned an incredible number of lessons and I still learn something everyday. … The most important lesson is to surround yourself with truly great people because your team is your greatest asset. Average employees don’t last long at China Mist. Next, is to always challenge the norms of your industry. … Indeed, it is the people who continually strive for a better product, better process, etc., who set themselves and their companies apart from the rest. Finally, focus on what you do best.

What were your salaries at both of these jobs?
When I started at China Mist, I earned minimum wage, which was around $3.35 per hour at the time. I cannot recall my hourly wage at Hotlipps Cattery, but the memories are priceless.

Who is your biggest mentor and what role did they play?
I have had many mentors along the way, but would have to say that Mignon Latimer has been the biggest in my career. Mignon is the wife of a consultant hired by China Mist some years ago. I was an 18-year-old general manager at the time I started working with her. She taught me how to read and interpret financial details important to the company and precisely why they mattered. She gave me a truly sound financial base from which to build.

What advice would you give to a person just entering your industry?
While the barrier to entry is quite low, the competition is strong, so be sure you have a strong point of differentiation.

If you weren’t doing this, what would you be doing instead?

I really cannot imagine doing anything else, but if I had to pick a new industry it would be something in real estate.

Arizona Business Magazine Nov/Dec 2010

Jerry Colangelo discusses Arizona's economic future and more. - AZ Business Magazine Nov/Dec 2010

CEO Series: Jerry Colangelo

Local businessman Jerry Colangelo talks basketball, Arizona Commerce Authority, the recession and more.

Jerry Colangelo
Title: Principal Partner
Company: JDM Partners

Did you always aspire to be in business or was it circumstances that put you on this path?
I transferred universities for basketball reasons, originally. I went to (University of) Kansas for a semester to play with Wilt Chamberlain. When he transferred — when he quit school — I transferred to (University of) Illinois. I had taken business courses in Kansas and when I transferred I brought those credits with me. But then I went into education. I thought I would teach and coach. But I had some business background and I was always a little bit of an entrepreneur, in terms of trying to make a dollar as a young kid, little businesses, etc. So it all kind of came together and I ended up being in the sports business, which means that I was being prepared all along.

How would describe the Valley’s business environment for entrepreneurs?
I think it is a good place, but it has evolved. I came to the Valley 40-plus years ago, when things were kind of wide open and there were many more opportunities, at least from my perspective. You had the ability to get things done because it was still a small town, to some degree. I’ve seen it quintuple in size, if you will, and we’ve had our ups and our downs in the Valley, but we’re trying to re-identify who we are and what our future holds. But there will always be room for entrepreneurs. There’s no question about that. I still believe in the Valley and the business climate, and it’s going to get better as our economy gets better, so there’s room.

How will the new Arizona Commerce Authority help the state’s economy?
I think the Commerce Authority is coming at exactly the right time. We have the opportunity to re-do how we do business in this state. It’s very important to retain the businesses that we have and it’s very competitive out there. The states are competing for big business and small business. We need to create a climate that is truly conducive for small and big business to come to Arizona. I think that with the people, the manpower that we will have on this authority, we have a chance to make that happen.

I’ve been a little outspoken about the fact that we need the Legislature to help with the funding — there’s no question about that — but at that point they need the business community to conduct the business of commerce. That’s what they know best. And if we can kind of separate that, we have a great opportunity to go out and be competitive. We’re going to need some things from the Legislature. Incentives — that seems to be a dirty word to some people, but it’s reality. That’s what’s happening in other states. That’s why they’ve had so much success. We have the models to look at.

For me, coming from the world of sports and every day you’re competing, it’s another game, it’s going for another win. This is a classic example of taking something that needed to be restructured, a little like my USA Basketball experience of late, when I took over the program and it was back on its heels. Today, we’re the defending gold medalists in every category, men’s and women’s, every age bracket. We have a chance with the Commerce Authority to basically do the same thing. We need to win a gold medal. We need to go out and compete with all the other states, because we have a lot to offer in this state. We just need some incentives. We need to look people eyeball-to-eyeball and sell them on why it’s important to come here, why they will enjoy not just the quality of life. We need to improve our education, we need to make it a better community in which it is conducive to do business here. If you get people jumping on the bandwagon, we have a chance.

How did the recession affect the sports industry in general and in the Valley in particular?

The recession has hit everyone and every segment of the marketplace. It’s interesting; when things are really bad economically, people still want to be entertained. … Vicariously, people follow sports teams because they once played, they have some affiliation, they love the association when their teams are winning. When teams are losing, that’s when they jump off the bandwagon. … We took a hit here in the Valley big time. Because we have so much emphasis on the construction industry, we were hit harder than other parts of the country — in the Southwest. No. 2, we are saturated right now with sports teams — no question about that. Everyone was affected. If we had continued with our growth, because we were on an incredible growth curve, we would have grown into maturity with all of our sports teams. What we have gone through have been some real challenges. But the good news is that the sports franchises have adjusted. They’ve had to adjust their policies, their attitudes toward discounts, etc. And that’s one of the things I’ve noticed in sports in the last two years is that they’ve made adjustments to deal with what’s taken place with the recession.

You are still involved in sports, but you’ve also moved on to real estate development. Some would say that’s a risky move. How do you respond to that?
People say when you make money in real estate is when you buy appropriately. There are a lot of deals out there to buy in — they say cash is king. Well, there are a lot of financial institutions sitting on a lot of cash, but they’re not really willing to let the consumer have that cash. So everyone is very hesitant right now. There is great opportunity in real estate. You have to be more specific about residential, commercial. My partners and I are involved in some iconic properties: the (Arizona Biltmore Golf & Country Club), the (Wigwam Golf Resort & Spa). In taking that step with distressed properties, we were able to take these properties out of bankruptcy. We believe we made a good buy at the time. We are making an investment in those properties, because we believe in the future. We believe things will get better over a period of time and that the real estate marketplace will continue to get better over a period of time. We’re sitting on 37,000 acres of property on the west side of Phoenix that have the ability and the approval to build a city of over 300,000 people. But this isn’t the time to start that project — that’s in Buckeye, Ariz. Do I think someday that will happen? Maybe in some way, shape or form; maybe not the way it was visualized five years ago, but are people going to continue to come here? I believe so. But back to the Commerce Authority; we have to bring jobs to Arizona. So by being creative and being aggressive going out to bring companies here — with high-paying jobs, not just service jobs — then we will continue with the growth pattern, because we have so many wonderful things to offer in terms of quality of life out here in the Southwest.

What advice do you have for entrepreneurs who are ready to take their companies to the next level?
Don’t be afraid to fail. … You have to take calculated risks. You have to be willing to step out on that board knowing you might get pushed, fall off. The worst thing that could happen is you do — you get up and you start over again. One of the things that has probably marked my career is that I started with nothing and I was never afraid to go back to nothing, but I was going to enjoy the ride. And so as it relates to my mix of experiences. Being competitive as an athlete prepared me for the business world, which was another competition. No one has batted 1,000 percent. Hall of Famers hit .300 — that’s only three out of 10. So why is it any different in business? You’re going to make mistakes, you’re going to learn from your mistakes. You can’t be afraid to fail, you have to be willing to take that kind of calculated risk. I’ve seen so many people, again in my lifetime, who have complained and whined about never getting an opportunity. And I would say to them, “Opportunity walked by you three or four times, but you never recognized it, because you’re so busy whining.” Get out there, don’t be afraid to compete and believe in yourself.

    Vital Stats




  • Became general manager of the new NBA franchise Phoenix Suns in 1968
  • Coached the Suns in the 1969-1970 and 1972-1973 seasons
  • Purchased the Suns for $44.5 million in 1987
  • Founder and owner of the Arena Football League’s Arizona Rattlers from 1992-2005
  • Played a key part in moving the NHL’s Winnipeg Jets to Arizona in 1996
  • Launched the WNBA’s Phoenix Mercury in 1997
  • Launched the MLB Arizona Diamondbacks in 1998
  • Served as chairman and CEO of the 2001 World Champion Diamondbacks
  • Chairman of the NBA’s Board of Governors from 2001-2005
  • Sold the Suns, Mercury and Rattlers to an investment group headed by Robert Sarver in 2004
  • Sold his controlling interest in the Diamondbacks to a group of investors in 2004
  • Elected to the Basketball Hall of Fame in 2004
  • March 26, 2004 proclaimed Jerry Colangelo Day in Phoenix
  • Named director of USA Basketball in 2005
  • Received the Spirit of Caring award in 2005 from the Valley of the Sun United Way
  • Inducted into the Suns’ Ring of Honor in 2007

Arizona Business Magazine Nov/Dec 2010

woman sitting on a red chair on stage - AZ Business Magazine Sep/Oct 2010

Q&A With Laura Scheller, President Of Arizona Sunbelt Chapter MPI

Laura Scheller, CMP
President of the Arizona Sunbelt Chapter of MPI
President and CEO, Solomonte Hospitality

How has MPI responded to the economic downturn?
It has been a difficult year for the hospitality industry. Not only have we had to overcome the poor economy and negative media, but here in Arizona we also added controversial politics. The MPI Foundation is focusing on research that provides hard facts about the return on meetings. For instance, for every dollar spent in business travel, companies realize $12.50 in incremental revenue.

MPI as an organization is working to educate local and national business, politicians and media about the positive impact strategic meeting management makes on the economy, not just statewide, but nationally. Obviously the whole issue of SB 1070 is extremely frustrating. Regardless of where you stand on the issue, boycotting meetings is not the answer. This is affecting 300,000 employees whose families’ lives are dependent on our industry jobs — many of whom are immigrants whose only goal is to work hard and provide excellent service. … Certainly, we as a chapter are encouraged to hear that the governor is looking into creating an ad campaign in support of travel to the state.

What are your members experiencing?

Our membership is down. The hotels and resorts are cutting staff in response to lower operating budgets. Meeting planners are being laid off as companies minimize the number, size and scope of their meetings and events. On the positive side, the relationships created by our fellow MPI members are more critical than ever in securing business and jobs. The chapter’s Career Connections is an active job bank completely free to our members.

Is MPI working with other organizations?
One of our goals as a chapter this year is to bring an elevated level to our membership. We hope to work more closely with the Fiesta Bowl Committee and the Arizona Tourism Alliance to create more opportunities for our local members. We have some outstanding talent and expertise, yet often, when large events such as the Super Bowl come to town, outside companies are brought in rather than utilizing local products and services.

How is MPI helping its members?

One of the programs we are very proud of is the Global Community Challenge. … The challenge, developed from the expressed needs of chapter members, encourages members to use their MPI connections to supplement their current business. Through the program, over 286 business-to-business meetings took place, 87 lead referrals were produced and more than $1.3 million in sales was credited to the business relationships developed.

What trends are you seeing?
While some properties are starting to increase rates, others are still focusing on occupancy. Programs are being streamlined. Meeting planners are more accountable to the C-suite for budgets and measured results. Also, while room rates remain somewhat level, food and beverage pricing continues to rise. Of particular note are the gratuity fees that are as high as 25 percent at some resorts. That can make a significant impact on a budget.

Any predictions?
What I see is that there has been a pent-up demand for meetings, and thus things are starting to happen again in the industry. However, I also believe the economy will remain stagnant for the next couple of years. I recommend keeping an organization’s booking window as short as possible.

Arizona Business Magazine Sept/Oct 2010

Avnet's Roy Vallee On Leadership

Avnet’s Roy Vallee On Leadership

Thirty-seven years ago Roy Vallee was stocking shelves at a small electronics distribution company in Los Angeles. That small firm has grown up to become Avnet, Inc., a Fortune 500 firm located in Phoenix, Arizona. Avnet is one of the largest distributors of electronic parts, enterprise computing and storage products, and embedded subsystems in the world. And Roy Vallee is the CEO and chairman of the board. One morning recently, marketing professor  Antony Peloso sat down with Mr. Vallee to talk about Avnet, his leadership style, and how to motivate employees — even in a far-flung global operation. Professor Peloso leads the Marketing Professional Sales and Relationship Management Initiative, which fosters strong relationships between students who are headed for careers in sales, marketing faculty members and corporate partners. The goal is to build professional sales capabilities and advance the profile and status of the sales function. And now let’s hear what Mr. Vallee has to say about one the toughest jobs of leadership: motivating employees. (26:42)

The podcast no longer works, please check the wpcarey website for the transcript.

Arizona Business Magazine's Editor-in-Chief Janet Perez

The Buzz on AZNow.Biz – October 18, 2010

This week on AZNow.Biz: Avnet chairman and CEO Roy Vallee talks about leading one of the largest distributors of electronic parts in the world. Green columnist Dustin Jones asks whether sustainable housing is in Arizona’s future, and political columnist Tom Milton looks at the political scene as we close in on next month’s mid-term elections.


AzHHA’s New President And CEO Laurie Liles - AZ Business Magazine Sept/Oct 2010

AzHHA’s New President And CEO Is Ready To Tackle The Industry’s Challenges

A familiar face has been named the new president and chief executive officer of the Arizona Hospital and Healthcare Association (AzHHA). Laurie Liles assumed her new role on Sept. 7, succeeding John Rivers, who will be available as a consultant until his retirement becomes official in January.

Selected by the AzHHA board of directors on June 3 after an extensive national search, Liles is a natural for the position, having most recently served as senior vice president of public affairs for the organization. In that role, Liles was the association’s chief lobbyist, putting her in charge of legislative and regulatory advocacy, and making her a familiar face at the state Capitol.

In fact, when she joined the association in 1991, Liles already was well known and respected at the Legislature. She was an intern at the Arizona House of Representatives in 1985, and in 1986 joined the House research staff. It was her first real job coming out of college, where she had majored in political science at Northern Arizona University.

The years at AzHHA that Liles spent lobbying lawmakers have given her a solid foundation for the tasks ahead. She also worked closely with the chief executive officers of AzHHA-member hospitals throughout the state.

“My role as chief lobbyist has given me a great deal of exposure to the challenging issues our members face,” Liles says. “It also enabled me to advance their interests with the regulatory entities they interact with.”

While she savors the experience and knowledge she gained as a lobbyist, Liles doesn’t plan on visiting the Capitol on a regular basis anymore.

“As the head of an advocacy organization, I will be ultimately responsible for accomplishing our advocacy goals,” she says, adding she will work closely with her staff and her replacement, who will tend to the day-to-day duties of lobbying.

Myriad challenges lie ahead, but No. 1 on Liles’ list is not unique to hospitals or the health care industry: the economy.

“The recession has been hard on everyone, and hospitals are no exception to that,” Liles says. “Our members continue to provide high-quality care, and the challenge going forward is to maintain that quality as resources become more and more precious.”

Arizona’s fiscal crisis is expected to continue for the next few years, Liles says, and as the state slowly recovers hospitals will be particularly vulnerable to any government-imposed cuts to Medicare and the state’s Medicaid program, the Arizona Health Care Cost Containment System (AHCCCS). The question remains how the state will pay for ever-expanding AHCCCS rolls. Enhanced federal matching funds, which faced some opposition in Congress, would ease the burden.

A close second in priorities is implementation of the new federal health care reform law. Fortunately, Liles has maintained a close working relationship with Arizona’s congressional delegation, particularly staff members who deal with health care issues. In addition to e-mails and phone calls, Liles has made it a practice to meet in Washington, D.C., with congressional members a couple of times a year.

Norm Botsford, chairman of the AzHHA board of directors, cited the federal health care law when he announced Liles’ appointment.

“The state’s health care community and citizens will be well served by Ms. Liles’ leadership as we begin the process of implementing the historic health care reforms signed into law by President Obama.” he stated.

But one of the challenges facing Liles and hospital administrators throughout the state does have a silver lining. Asked what good news hospitals can expect in the year ahead, Liles took a long pause before saying: “The really positive news for health care is the increased coverage that the federal health reform legislation brings. Having 32 million more Americans who previously had no insurance be covered is a positive development, but with it comes challenges of providing care for them.”

http://azbigmedia.com/tag/september-october-2010-2

Pat Walz VP - AZ Business Magazine Sept/Oct 2010

Electronic Health Records And Cancer Care Are On Pat Walz’s Radar For Yuma Regional Medical Center

Pat Walz
President and CEO
Yuma Regional Medical Center
www.yumaregional.org

As the new president and CEO of Yuma Regional Medical Center, Pat Walz is looking to the future. Walz, who was named to the top spot at Yuma Regional in June, has several plans to make the hospital a leader in the health care industry, including implementing an electronic health record system throughout the community, creating a residency program and strengthening the hospital’s cancer care.

He says he wants Yuma Regional to “be leading edge for the whole state of Arizona” in 10 years.

“We don’t want our patients to feel like they need to go to Phoenix or Scripps in San Diego or Tucson,” he says. “We want to provide the same level of service in this community.”

Walz, who has been in the health care industry throughout his career, has been with Yuma Regional for five years, adding that he’d like to stay “as long as they let me. I think this is where I’m going to end my career.”

During his time at Yuma Regional, Walz served as chief financial officer, and the financial stability he attained for the hospital is one of his proudest career achievements.

“We have a very healthy balance sheet, a double-A bond rating and a lot of financial support that makes us able to invest in technology,” which allows Yuma Regional to provide the best health care to the community, Walz says.

In addition to providing a stepping stone to his current position, Walz says one thing he has learned from his background in finance is to always speak the truth.

“From a finance standpoint, one thing I’ve always prided myself (on) is providing accurate information,” he says. “I think when you establish that with physicians, staff, community — anybody — then when you talk people believe you.”

Another way the hospital serves the community is by being a member of the Arizona Hospital and Healthcare Association (AzHHA).
“I think having that connection is really important,” Walz says. “It’s kind of a venue (for) when we have issues out in the rural areas.”

Speaking to the Legislature with AzHHA’s backing gives rural communities a louder voice that can compete with urban areas, he adds.

“(My job is) exciting to me in that we have a good medical staff, an excellent leadership team and some really committed employees,” Walz says. “(Yuma Regional) commits to the employees as well. We have a very good benefit plan. We stay competitive with the areas we have to recruit from … It’s a pretty exciting place to be and the board has a commitment to quality and patient safety.”

Arizona Business Magazine Sept/Oct 2010

Rona Curphy - AZ Business Magazine Sept/Oct 2010

Rona Curphy, President And CEO Of Casa Grande Regional Medical Center

Rona Curphy
President And CEO
Casa Grande Regional Medical Center
www.casagrandehospital.com

As president and CEO of Casa Grande Regional Medical Center, Rona Curphy has moved to the top of the medical field thanks to her years of dedication.

From 2002 to 2009, Curphy served as the chief nursing officer at the nonprofit community-based hospital in Casa Grande. When she was asked to be interim CEO in February 2009, she jumped at the new experience. Curphy saw it as an opportunity to grow in her profession and to learn new skills. About five months later, Curphy was named Casa Grande Regional Medical Center’s official president and CEO.

As president and CEO, Curphy works to ensure that the hospital implements the strategic plans adopted by the board of directors.

“My duties are making sure we meet our mission, our vision of organization, making sure people are on top of strategic goals, engaging partners, providing the best quality health care environment for them to practice in, and making sure the staff has a great environment to work in,” Curphy says.

Curphy emphasizes that in her role she tries to be a visible and active community member. She sits on the chambers of different cities, on an economic development board and attends events so the hospital will be viewed as a part of the community.

Although Curphy currently does not hold a position on the Arizona Hospital and Health Care Association’s (AzHHA) board or committees, she has been very active with the organization in the past. While serving on the patient safety committee, Curphy looked at new patient initiatives throughout the state.

“I had to look at everybody’s concerns and issues as we made decisions going forward,” Curphy says.

She also served on the Campaign for Caring committee, where she ended up chairing one of four task forces. On the government affairs committee, Curphy helped give legislators ideas on what stands the hospital and health care community wanted them to take on issues. She points out that AzHHA is an important organization to the community and to hospitals.

“AzHHA is our voice across Arizona,” Curphy says. “Having one voice where lots of members can give ideas, gives us opportunities to work with the Legislature to get things done.”

Curphy says another key benefit of AzHHA is that it offers the opportunity to network nationwide. But Curphy adds, a big challenge AzHHA faces is being able to successfully manage networking events during a very busy time in the health care industry. With all of the new legislation on health care being written and passed, it is easy to get caught up in focusing solely on the issues, rather than the networking aspect of the organization, she says.

Curphy wants to see more members take advantage of the opportunities that AzHHA presents, and to get involved in the events the organization hosts. In addition, Curphy says AzHHA has to focus on maintaining and recruiting new members, “… and making sure (the organization is) not too costly for members, or difficult for members to participate. If they make the cost too much, there will only be a few members, and the end result doesn’t allow for great networking.

“I think it is up to (AzHHA) to get out to member hospitals, to get people out there to say, ‘Get involved,’” Curphy says.


arizona Business Magazine Sept/Oct 2010

Jim Dickson Copper Queen Community Hospital - AZ Business Magazine Sept/Oct 2010

Through Tele-Medicine And Rural Clinics, Jim Dickson Serves Arizona

Jim Dickson
CEO
Copper Queen Community Hospital
www.cqch.org

Having been in the health care field for 40 years, Jim Dickson is well suited for his position as CEO of Bisbee’s Copper Queen Community Hospital. Dickson has worked in hospitals of all sizes, from large ones with 440 beds to smaller hospitals, such as Copper Queen, with just 15 beds.

Dickson says he prefers rural, smaller hospitals because of the “strong intrinsic reward to working in rural areas.”

Copper Queen’s main challenge is serving a small number of people scattered over a large area, Dickson says. In his 12 years as CEO of Copper Queen, Dickson has put in place several programs to better serve Bisbee’s rural population.

“We’re bringing care where it was not there,” he says. “So, we’re actually really helping people.”

The hospital uses tele-medicine, which allows patients to see specialists across the state through video conferencing. Dickson’s strong commitment to tele-medicine has brought about tele-stroke, -dermatology, -cardiology and -trauma units. Copper Queen collaborates with Mayo Clinic Scottsdale, University Medical Center in Tucson, the University of Arizona’s tele-medicine program and the Carondelet Health System for its tele-medicine consultations.

He says tele-medicine is the way to solve the problem of physician shortages in various parts of the state, which puts rural communities at a disadvantage.

Dickson says he enjoys launching and employing new technologies and hopes Copper Queen will be the first virtual hospital in the United States. Becoming a virtual hospital will “eliminate the disparities of care between rural and city” hospitals, adds Dickson, who also chairs the Arizona Hospital and Healthcare Association’s (AzHHA) small hospital committee.

AzHHA, Dickson says, has helped Copper Queen affect legislation at the state level. Currently, Dickson, Copper Queen and AzHHA are lobbying the state Legislature to pass a law that will ensure Arizona’s health insurance companies cover tele-medicine. With AzHHA’s backing and advocacy, he says this legislation will guarantee that people in rural areas receive better health care.

Dickson says he is pushing “to ensure that all the people in the communities we serve receive the care they deserve as American citizens.”

Another way Copper Queen serves its patients is by operating the state’s three largest rural health care clinics. Through these clinics and tele-medicine, Copper Queen not only has begun to serve its patients better, but also save money. The hospital has grown by 30 percent each of the past three years.

During his time at Copper Queen, Dickson has used his experience to bring quality health care to the people of Bisbee and its surrounding communities.

“They needed it,” he says. “In Bisbee, you can really make a difference.”

Arizona Business Magazine Sept/Oct 2010

E012850

Greater Phoenix Economic Forecast 2011: “Painfully Slow”

The economy may be better in 2011 than it was in 2010, but the road to full recovery will remain long and full of potholes. But hey, it could be worse. It could be 2009.

That’s according to economist Elliott D. Pollack, CEO of Elliot D. Pollack & Company. Pollack was speaking at the Greater Phoenix Chamber of Commerce’s Economic Outlook 2011 breakfast today at the Arizona Biltmore Resort & Spa.

Pollack said population growth in the Valley should settle at 1 percent this year and rise to 2 percent in 2011. Net job growth will contract by 1 percent in 2010 and climb by 2 percent in 2011. Retail sales will increase 1 percent this year and rise by 8 percent next year. Building permits will increase by 20 percent in 2010 before jumping 50 percent in 2011.

In summarizing his 2011 forecast for the Valley, Pollack read a laundry list of good news and bad news:

  • The housing market is at or past bottom, but there are many negatives still trumping a full recovery, most notably slower migration flows.
  • The commercial real estate market is at or past bottom, but recovery will be slow and “take a long time.”
  • Sales tax revenues are no longer falling, but they aren’t growing quickly enough to fix the state’s battered budget.
  • Retail sales have past bottom and there is pent-up demand among consumers, however, those same consumers are still so worried about personal debt that they will continue to curb spending, thus thwarting a big recovery.

While Pollack said the Valley’s economic recovery will be “painfully slow,” he points out that a recovery is indeed underway. For example, the state’s standing in employment growth compared to the rest of the nation is gradually improving — but only after a precipitous decline. In 2006, Arizona ranked second in the nation in job growth; that dropped to 22nd in 2007; 47th in 2008; and 49th in 2009. Up to July of this year, the state had moved up to 42nd in job growth.

Another indication that the Valley’s economy is showing improvement is in the number of economic sectors that have shown net job gains. Of the state’s 12 major economic sectors, five have shown net job gains so far this year (education and health services; trade; leisure and hospitality; professional and business services; other services). That compares to the same time last year, when no economic sectors reported net job gains.

But, Pollack pointed out again, the Valley and state can’t expect the robust and recoveries that have accompanied past recessions.

He says the Valley’s housing market continues to be weighed down by:

  • Weak job growth
  • Tough underwriting standards
  • Negative home equity
  • Loan modification failures
  • High foreclosures
  • Option ARMs (adjustable rate mortgages) peaking in 2011

In terms of equity, 51 percent of houses in the state have negative equity. The national average is 23 percent. Such negative equity severely curtails people’s ability to buy and sell homes. In addition, supply still outstrips demand in the single-family home market, with an excess inventory of houses somewhere between 40,000 to 50,000 units, Pollack said. A balance between supply and demand will not be fully achieved until about 2014, he added.

The picture is bleaker for the commercial real estate market, with delinquencies on loans still very high. In the office market, Pollack cited forecasts from CB Richard Ellis that said vacancy rates would peak at 25.6 percent in 2010 before dropping to 23.9 percent in 2011. As Pollack pointed out, there currently is no multi-tenant office space under construction in the Valley. In fact, he expects “no significant office building in Greater Phoenix for the next five years.”

Industrial space vacancy rates are faring only slightly better, with CB Richard Ellis predicting year-end vacancy rates of 16.4 percent for 2010 before falling to 15.2 percent in 2011. As for the retail market, the vacancy rate will rise to 12.3 percent in 2010 and hit 12.9 percent in 2011.

For office, industrial and retail commercial real estate, Pollack said he did not expect vacancy rates to reach normal levels until 2014-2015.

Still, Pollack maintained that the economic outlook for the Valley “remains favorable,” thanks to the recovering national economy, increased affordable housing in the Valley, a rise in single-family home building permits, unemployment bottoming out, consumer spending improving and continued problems in California.

Doug Fulton CEO, Fulton Homes - AZ Business Magazine June 2010

CEO Series: Doug Fulton

Doug Fulton
CEO, Fulton Homes

How would you assess the current state of the home building industry?
Today, I would say it’s in recovery. I would definitely say we have hit the bottom and we are experiencing the trough here. … From this point, things can only get better … This is our fourth year (dealing with the downturn). It’s a very, very tough cycle. This is a cyclical business, it always has been. I was here in the ’80s and ’90s when it cycled then, with the Keating, Lincoln Savings (& Loan) RTC days. It cycles. This one has been a vicious, tough, tough cycle where we’re paying for the run-up and the escalation — and the runaway inflation in the homebuilding industry is really what we had. Now, we’re paying for it.

Foreclosures are expected to be higher in 2010 than they were in 2009. How will that affect the home building industry?
Luckily, the banks aren’t fire-selling these properties, which is a good thing in two ways. One, is that it’s keeping the values somewhat stable, not letting them fall through the floor. And second, it’s very frustrating for people to buy a foreclosed home or a home that is in the short-sale mode. It takes a lot of time, it takes a lot of energy, so I have an entire group out there that is very frustrated about the whole process. And guess what? I can give you an answer (on buying a new home) in 24 hours.

What strategies has Fulton developed to cope with the collapse of the housing market?
We have targeted foreclosures — that’s what we’ve done. We’ve gone after them, talked about them, we do the little tongue-in-cheek “lipstick on a pig equals foreclosure.” We have the foreclosure-cost calculator. … You can actually go onto our website … and you can punch in cabinets, countertops, flooring, paint … and it shows what you are really going to pay for this (foreclosed) house when it is all said and done and you have it all fixed up to the level where you want to live in this thing. And then there is a button off to the side of that … that goes out to our quick delivery inventory homes and finds homes $5,000 up or down of what you’re going to pay for a home that you are basically (going to have to renovate). … That’s how we’re combating the current market status.

What lessons can the home building industry take away from the economic downturn?
First and foremost, it’s a cyclical business. It always has been and it always will be. Some are going to be tougher than others. This has been the toughest one in over 30 years that I’ve experienced. Going back to quality construction, treating your people with respect. … When times get tough, people want a safe harbor. … Consumer confidence is at all time, historical lows, so if they are going to make that decision (to buy a home), they are going to go to somebody they feel comfortable with, someone they know, that their neighbors brag about — word of mouth. Obviously, word of mouth is an important way to advertise. We earn that by delivering a quality product and treating our customers (well).

What is the role of a C-level executive working in the home building industry today?

I have lots of hats. We don’t have anyone here with executive-itis. … We don’t have anyone here with their mahogany playpen at the end of the hall barking out orders to secretaries. There’s never been a secretary at Fulton Homes and there never will be. Never happen. If your garbage is full — empty it. If you want a cup of coffee — the break room is over there. We are very hands-on. So when you say “the role,” I don’t even know where to begin. I don’t do it all, not even close. I don’t want to give that impression. I hire people that I don’t have to go around wiping their nose. … I make it very clear to everyone that this is where we’re going, get them to buy into it, to understand it, and treat them with respect.

    Vital Stats





  • Joined Fulton Homes in 1981
  • Served as vice president of marketing and president at the company
  • Attended Pierce College, Utah State University and Arizona State University
  • Is a special deputy with the Maricopa County Sheriff’s Office, a member of the Central Arizona Mountain Rescue Association and an honorary commander at Luke Air Force Base
  • www.fultonhomes.com

Arizona Business Magazine June 2010

Marinello standing in front of a building

CEO Series: Anthony Marinello

Anthony Marinello
CEO, Mountain Vista Medical Center/IASIS Healthcare

What will be the impact of Arizona’s budget cuts on hospitals in particular and the health care industry in general?

All hospitals are going to feel the impact. There are several areas: education, economy, jobs, general medical education; and it’s just going to take a big effect on us. It’s really going to change the way we do things. But we are still going to be here to take care of our patients and give them high quality of care. The cuts this year, that just occurred in March, are going to cost several millions of dollars, which will drastically impact patient care and patient’s ability to come there. But, like we say, we’ll be open and still take care of our patients.

What will be the effect of the recently signed federal health care reform?

I think everybody agrees that we need health care reform. There’s no doubt about it. The key with this will be to continue to build and strengthen relationships with our physicians, who ultimately have the relationships with the patients. It’s so new right now, that I think everybody is trying to grab it and grasp onto what the effects are going to be. You have physicians that are nervous; you have hospitals trying to figure out what (it will mean to them). It’s going to be interesting. The key part we all really agree on is the electronic medical records, which is good for the transparency and being able to avoid duplications of testing and things like that. We are currently, at Mountain Vista, way ahead of the curve on our electronic medical records, and physicians like that. It’s a very good tool to be able to see the records from the hospital or even your office, because it’s Internet based. So it’s been very, very good for us.

We’ve heard much about the nursing shortage in Arizona. Has there been any improvement in that situation?

There will always be a need for nursing. Per se, we haven’t really seen much of a shortage here. We’ve been able to attract a lot of the new graduates coming out. IASIS as a company, since 2005, has been engaged with schools and several universities. We’ve seen about 350 students coming through, which we work with them and eventually employ them, so we have been very, very fortunate in that part. We always have people looking to become a nurse. You have certified nursing assistants that want to go to the next level, so that ability is there where we provide assistance for them.

What are the areas where Arizona’s health care industry is really excelling?

In the short time I’ve been in Arizona, where I’ve seen (the health care industry is excelling in) is education. (Arizona State University) has a health school, (University of Arizona), (NAU), A.T. Still (University), Midwestern University. And actually our facility is partnered up with Midwestern University for the medical student program for physicians, and we’re looking at what the future can be to keep education and future physicians in this area. So we are really proud to be partners with them and just continuing to grow. We just engaged in this last July, so it’s very new to us.

In these changing times, what does a C-level executive need to succeed in the health care industry?

You have to build strong relationships. You have to be a good communicator. You have to be honest. You have to be up front. If something can’t be done, you’ve got to tell it. You can’t just leave things alone. You have to be visible, high visibility. You have to be able to talk to all staff, from your environmental services person to the president of your company to every physician. It’s just very, very important to think outside the box, to listen to what people have to say, because there are a lot of people with good ideas out there. That’s something I’ve prided myself on and the team I work with and our C-level here that our doors are open, we’re always there, we want to hear, we want to listen. The relationship building has been a strength for us here.

Vital Stats: Anthony Marinello

  • Named CEO of Mountain Vista Medical Center in Mesa in 2008
  • Served as CEO of IASIS’ North Vista Hospital in North Las Vegas from 2005 to 2008
  • Served as hospital administrator for Desert Springs Hospital Medical Center in Las Vegas
  • Began career in 1979 as a hospital laboratory manager
  • Received MBA from the University of Phoenix
  • Member of the American College of Healthcare Executives
  • www.mvmedicalcenter.com
Man sitting at desk working on laptop.

CEO Series: Harry Curtin

Harry Curtin
Founder and CEO, BestIT

How did the recession affect the IT industry?
I think it really hurt IT. It really did, especially with larger corporations, I saw. It was almost like within a couple of month period that companies just shut everything off — especially large, multinational, Fortune 100 companies. You could talk to each one of them and they all had the same kind of story where “we have to cut it off,” and if they had a program they had been working on for a year, they just shut it down. I think there was a lot of fear, absolutely. The small- and mid-sized (companies), I think, really kept it up more than the large, to me. I think they felt a little bit more nimble. They stayed a little more positive, frankly. They were fighting through it more than the large companies. I think decisions from the top kind of cut everything off all the way down. It really hurt (IT) companies that were focused with larger companies, major projects. It changed them. It changed things a lot.

What signs of recovery are you seeing in your industry?
What I’m seeing right now is mostly that companies are taking a deep breath after everything and they’re looking at, “OK, maybe I’m not ready to do something today, but what should I be doing tomorrow?” They’re starting to plan for later this year, next year; (they) don’t want to let things get to the point where things are just falling apart. (They) want to stay on top of it, but what’s (their) next step? So they are really in the planning phase in my book, and they are opening up their ears and thinking about what they need to do next. Even though they may not be ready today, they are taking those initiatives to move in the right direction.

What are the benefits of IT outsourcing?
It allows you to focus on your core business. It can reduce costs greatly, if it’s done right. It can also create more of an efficiency in your business, because you aren’t focusing on an area that you aren’t an expert in. You can stay focused on what you’re really good at and just do it that much better, rather than being distracted by an area that’s not really a core. Our company, we outsource areas where it’s not our competency or something we want to do long term.

In terms of image, does the outsourcing of services still face challenges?
I think so. I think people in the late ’90s and early-2000s got a view of outsourcing that it’s shipping a job or a service overseas, which is not the case. That’s a piece of it, but lots of companies — I’ll use manufacturing as an example. You may manufacture a whole component, but maybe a piece of that is something you’ve never been able to manufacture correctly, you haven’t gotten the quality you wanted, you haven’t gotten the pricing right, and you essentially outsource that piece. Maybe it’s a local company down the street that does it … I think that if (people) are just looking at it as (work) goes overseas, that is not the right way. I think you need to look at what the solution is. (BestIT) is a U.S.-based organization; essentially when a company signs on with us, if it’s an extensive enough contract, we’re going to need to hire here. AZ Business Magazine March 2010So we’re going to be creating jobs, as well as they are going to be creating jobs for themselves, because now we’ve reduced what their costs are and they can hire in sales or project management — wherever they feel the gaps are in their business.If (people) look deep enough, they’ll find organizations that offer outsourcing that may not be what the typical outsourcing is.

What does an IT professional need in order to be considered part of the C-level team?
(There needs to be) a lot of hard work, a lot of focus, a great attitude — people that are really committed to helping support the business. And not taking this (job) as a nine-to-five, but also thinking out-of-the-box in terms of where can you take the business up to the next level, or what you can do yourself to help the business.

    Vital Stats



  • CEO of BestIT
  • Founded BestIT in 2004
  • Owned an investor relations firm with a focus on small-cap technology firms
  • Worked as an investment adviser at Charles Schwab
  • Worked at Oracle Direct Sales for Oracle Corporation
  • Attended Buffalo State College
  • www.bestit.com
2010 Health Care Leadership Awards

2010 HCLA – Insurance Executive

Honoree: Richard Boals

Richard Boals
President and CEO
Blue Cross Blue Shield of Arizona

Richard Boals, President and CEO of Blue Cross Blue Shield of ArizonaAs president and chief executive officer of Blue Cross Blue Shield of Arizona (BCBSAZ) since 2003, Richard Boals is dedicated to ensuring that the health care needs of 1.3 million beneficiaries are met and exceeded.

He leads a team of managers and staff totaling 1,500 in Phoenix, Tucson, Flagstaff and Tempe. He joined BCBSAZ in 1971, and has served in a variety of capacities.

Among his initiatives, Boals pioneered a proactive program to provide health and wellness information to plan members, as well as the community. Under his guidance, BCBSAZ introduced a free online resource that provides access to certain HealthyBlue resources, including tools and services that can help individuals make better health decisions.

Boals’ trusted and effective leadership has established BCBSAZ as a health insurance leader in Arizona. He is committed to providing improved quality of life to Arizonans by delivering a variety of health insurance products and services to individuals, families, and small and large businesses.

In 2005, Boals introduced the Walk On! Challenge, a free, annual 28-day exercise challenge in February designed to motivate Arizona fifth-graders to include exercise in their daily routines. Participation in the program has increased each year by an average of 20 percent, with more than 45,000 participants in the 2009 Challenge. Since its inception, BCBSAZ has registered more than 130,000 students from 474 Arizona schools.

Boals regularly supports the fundraising efforts of nonprofits that provide programs and services to the military and their families.

[stextbox id="grey" image="www.azblue.com"]www.azblue.com[/stextbox]



Finalist: Robert Beauchamp, MD

Senior Medical Director
UnitedHealthcare of Arizona

Dr. Robert Beauchamp, senior medical director for UnitedHealthcare of Arizona, is a member of the health plan’s senior leadership team and is its top clinician in Arizona. A major goal is to improve care while holding down costs. Robert Beauchamp, MD Senior Medical Director UnitedHealthcare of Arizona

His responsibilities include patient care, staff supervision and physician relations. He focuses on ensuring the appropriate use of medical services and improving clinical quality, efforts that promote positive patient outcomes and lower costs. He oversees three local medical directors and a team of nurses who serve patients in Arizona and Utah. Beauchamp makes weekly stops at three hospitals — Banner Good Samaritan, St. Joseph’s Hospital and Medical Center and John C. Lincoln North Mountain — to review patient cases and meet with nurses and physicians.

Through his efforts, he has helped to improve patient care and limit patient readmissions. This enables patients to return home as soon as they are healthy, reuniting with family and friends.

[stextbox id="grey" image="www.uhc.com"]www.uhc.com[/stextbox]


Finalist: Robert Flores, MD

Medical Director, Population Health Management
CIGNA HealthCare of Arizona

Robert Flores, MD Medical Director, Population Health Management CIGNA HealthCare of ArizonaAs medical director of population health management for Cigna Medical Group, Dr. Robert Flores has direct oversight of CIGNA HealthCare of Arizona’s Chronic Health Improvement Program (CHIP).

Flores and his team developed CHIP in 2007, after observing that patients with chronic conditions — especially those with certain combinations — often received fragmented care, were more likely to be seen in the emergency room, and were often hospitalized. As a result of Flores’ efforts, approximately 1,000 patients currently are enrolled in CHIP. Outcomes studies show that CHIP members have reduced their hospital admissions and bed days by about 55 percent. Flores has been working in his current position since 2001, and full time in the health care industry since 1999.

At Cigna Medical Group, his department is responsible for quality initiatives across 28 locations and more than 200 practicing doctors, nurses or health care professionals.

[stextbox id="grey" image="www.cigna.com"]www.cigna.com[/stextbox]

Mel Sauder, President And CEO Of Microblend, Wants To Bring Paint Into The 21st Century

Mel Sauder
Microblend
Title: President and CEO
Est: 1998 | www.microblendtechnologies.com

“We plan to bring the painting industry into the 21st century like cell phones did for communications and digital cameras did for picture taking.  We plan to improve the painting experience like Starbucks did for coffee.” – Mel Sauder, President and CEO of Microblend

There’s more to Microblend than just a bucket of paint. A lot more as a matter of fact. Although founder Danny McClain died after a protracted illness, his legacy lives on through his revolutionary way of making paint.

The company makes, installs, supplies and supports the Automated Paint Machine (APM), which uses six liquid components to get customers exactly the color and type of paint they need. The APM saves retailers from purchasing hundreds of different cans, because they only need to use the six liquid components that are delivered directly to the point of sale or production.

“This was the ‘Holy Grail’ of the paint industry to be able to create all these paints at the point of sale or production instead of in factories 1,000 miles away,” says David Philbrook, vice president of training and development at Microblend. “We can now create the full line of architectural paints in virtually any color in the spectrum, match any competitor color and offer our own color palette.”

The process is also greener than traditional paint production because it uses fewer raw materials, less energy during production, comes in reusable pails and more. The company’s efforts at sustainability were recognized during the annual Governor’s Celebration of Innovation when it was named one of the Green Innovators of the Year.

But the road to success hasn’t been an easy one and Microblend has surpassed numerous challenges to get to where it is today.

“Our single greatest challenge has been gaining market acceptance,” says Mel Sauder, CEO of Microblend. “We are a small company and we intend to change the paint industry the way digital photography changed the photo industry landscape and cell phones altered the communication industry.”

Microblend’s revolutionary way of making paint proved a hurdle and a blessing on the company’s path to success. Since the industry hadn’t seen a “major change since the introduction of water-based paint (latex) decades ago” Microblend’s revolutionary, and in Sauder’s own words, “disruptive innovation” wasn’t immediately welcomed by industry peers.

However, it’s this rogue mentality that set Microblend apart and has been integral in pushing the company to success. The Gilbert-based company’s products are currently featured in a few Costco, Home Depot and Sears locations, along with independent paint dealers. Still warming up to residential users, Microblend already is a hit with paint contractors who use it to work on major projects.

“The system is so efficient and so small it offers tons of advantages to non-traditional retailers,” Philbrook says. “We feel this is the future of paint. We are comfortable and confident that retailers will take the green advantage.”

Despite the economic climate, Microblend’s system is catching on judging by the 60 percent to 70 percent revenue increase Sauder is anticipating for 2009. Sales in mass market locations increased significantly over the previous year, and Sauder hopes that with more distribution in the future, sales will continue to grow.

“Don’t underestimate the effort, sacrifice and time it will take to achieve success,” he says. “And I believe most importantly, long-term success is dependent on an everyday trust/integrity, commitment to customers, vendors and staff alike.”


Arizona Business Magazine

February 2010

Sharon Harper, president and CEO, Plaza Companies - AZ Business Magazine February 2010

CEO Series: Sharon Harper

CEO Series: Sharon Harper


Sharon Harper
President and CEO, Plaza Companies


Assess the current state of commercial real estate development in the Valley.
The commercial office sector is being impacted significantly. Vacancies are on the rise, rental rates are going down. In addition to all those statistics there is also kind of a shadow vacancy factor in place, in that companies are downsizing and subleasing their space or not occupying that space. And so all of that does have impact. There’s been negative absorption for some seven quarters in our region and probably more to come. So it has forced the industry to do a number of things. First and foremost, there’s no new construction really underway, so that’s going to have some impact. Secondly, building and business owners have had to adjust the way that they do business, and certainly in the case of Plaza Companies we have so that we can maintain a competitive edge for our buildings, for our tenants, for our investors. An example of this is that we are very focused on maintaining our buildings; we want them to be in excellent condition. We want to make sure that we are doing everything we can to make our buildings competitive. We’re working with our tenants, making sure that the buildings are clean and safe and accessible and beautiful and wayfinding is well-organized, and doing what we can to enhance their businesses. We are an owner and a property manager who is so hands-on, really thinking about the tenant, how their business is doing, how they are faring, as well as how we are performing for our investors and our owners and the facility itself. That makes a difference. There’s a concerted focus and effort and it’s my thought with our company we go above and beyond in every way we can, and it’s made a difference. Our buildings are doing quite well because of it.

What do you foresee for commercial real estate in 2010?
I think 2010 is going to be another year of flat rates, if not a reduction in rental rates. I think there will be increased vacancies. I think that a number of building owners are having difficulties with their financing and with their loans. As these shorter-term loans come due, it’s going to have an impact on the marketplace. And finally and most important in this marketplace is the owner’s ability to provide tenant improvement dollars to attract a tenant. Many owners cannot do that. And so tenants are, I think for the first time in my history in this industry, tenants are looking to the credibility and the substance of the building owner. Can they keep the buildings up? Can they provide the tenant improvements? Can they keep the promises? Can they keep the lights on? Tenants care about that. And that’s very important right now, more so than ever … and the second part of it is that some substantial companies have had problems performing on their loans and on their buildings and that’s been very unnerving for tenants. They want to know that there are building owners and managers that have credibility, integrity and are going to see the project through, and that gives a competitive advantage and we’ve certainly seen that here at Plaza.
Plaza Companies specializes in health care construction.

What difference did that make during the recession when compared to other commercial real estate developers?
Plaza Companies actually is focused on three specific areas of business. One is medical office/health care, the other is seniors housing and the third is bioscience and biotechnology. And it was in 2005, in a company retreat with the top leaders here at Plaza, that we made a concerted effort to broaden the base of where we are involved in business. We wanted to have certain unique sectors that are related to one another, yet provide it a bit of diversification for us. In addition to that, on our service lines we have grown our facilities’ property-asset management divisions, our leasing department, and our construction division. So we have diversification at that line, as well. And I can tell you that diversification has made a significant difference, and I am most appreciative that several years ago, when no one would have projected what is going on now, our company set the stage for sustainability during these difficult times. And that has made a difference.
Secondly, the sectors that we are involved in have ridden the storm a little bit better than others. They’re very dependent upon demographics, and not just the growth of demographics but aging, as well, and also the whole notion of innovation, research and science. All of that ties together and these are growth, with a small ‘g,’ industries right now.

What strategies did Plaza Companies implement to ride out the recession and how is it repositioning itself for the recovery?

Once again, we readjusted and repositioned our company in 2005, and started to grow foundationally a diversification program and that has paid off significantly for the company. I think that our strategy has stayed the same, our focus is the same; we’ve never deviated from the core principles of our business. But we’ve all worked harder in this company, as well. People are stepping up in all of the divisions here at Plaza Companies, doing what they can because it is more difficult and it is harder to achieve the same goal than it was just a couple of years ago. And so we’re focused, we’re diligent, we’re careful, we’re all working harder, and we are in sync here jointly with the management and all of the employees of the company.

What skills do C-level executives in commercial real estate development need to acquire or cultivate in order to succeed in these difficult times?
I think the traits that a CEO needs to have in difficult times are the very same traits in all times. I think that it’s important to have a vision and to be able to articulate that vision and to inspire and excite people that are going to help carry that vision out, and that’s really what I’ve tried to do here at Plaza. And it’s not just me, but it’s other senior managers here at Plaza.We understand what we’re trying to accomplish. We are so committed to carry through and being accountable for what we commit to do, and we need to be inspired and we need to inspire others to do that.And we also need to be very realistic about the realities of the world, and we have to have high expectations for performance and for people. And more so than ever, the core values of the company need to be part and parcel to everything that we do.

Vital Stats

  • Co-founded the company in 1982 with Dr. Harold Gries
  • Recipient of the 2007 Sandra Day and John O’Connor Award for outstanding community service
  • Is a member of the board of trustees of the Virginia G. Piper Charitable Trust, the board of directors of the Arizona Community Foundation and the Banner Health Foundation, and past chairman of the Greater Phoenix Economic Council (GPEC)
  • Served on the finance committee of Arizona Sen. John McCain’s 2008 presidential campaign
  • Received a Bachelor’s of Arts in Journalism from Creighton University in Omaha
  • www.theplazaco.com

 

Arizona Business Magazine February 2010

GPEC Profile: Candace Wiest, President And CEO Of West Valley National Bank

Candace Wiest
President and CEO, West Valley National Bank

Even before West Valley National Bank opened its doors on Dec. 23, 2006, a decision was made to join the Greater Phoenix Economic Council. Becoming an active member of GPEC made good business sense.

“What I like about GPEC is its economic development focus,” says Candace Wiest, president and CEO of the community bank. “It goes to the heart of what community banks do. I’m a firm believer in the saying that a rising tide lifts all ships.”

One of the first benefits Wiest saw for her bank was how GPEC helped attract the Cancer Treatment Centers of America to the West Valley. The nation’s fourth Cancer Treatment Centers of America, located in Goodyear, opened on Dec. 29, 2008, bringing with it quality care for cancer patients and 200 high-paying jobs. But there’s more.

“It certainly helped with some of the housing issues in the West Valley, created a lot of options in terms of health care, and gave the area national recognition,” Wiest says. “I couldn’t bank the hospital itself, maybe, but I certainly can be the banker for a lot of the people out there.”

GPEC efforts benefit the Greater Phoenix’s economy on a macro level, Wiest says, as well as on a micro level helping its individual members.

She enjoys serving on GPEC Next, which is an advisory group through which some of the newer ideas flow before being submitted to GPEC’s board of directors. She applauds GPEC’s role in supporting solar energy, which produces a benefit for her bank.

“I certainly cannot finance any big solar companies,” Wiest says, “but we have launched a program to finance construction for businesses that want to convert to solar.”

The solid relationship between West Valley National Bank and GPEC is ongoing. Wiest is on the board of the Cancer Treatment Centers of America, maintaining a link between the cancer facility and GPEC; and she is a trustee of New Hampshire’s Franklin Pierce University, named after the 14th U.S. president. The university already holds some classes in Goodyear and is considering an expansion, Wiest says, adding that GPEC is playing a role in that project.

Wiest says GPEC has done wonders to enhance the Valley’s image. While serving a pair of three-year terms as a director of the Federal Reserve Bank of San Francisco, she heard numerous negative comments about the Phoenix area.

“GPEC has helped to debunk some of those myths,” Wiest says.

www.wvnb.net


Arizona Business Magazine

February 2010