Tag Archives: Chandler Regional and Mercy Gilbert medical centers

2010 Health Card Leadership Awards honors the Valley's professional's in the health industry

2010 HCLA – Physician

Honoree: Brian Tiffany, MD, Ph.D., FACEP

Premier Emergency Medical Specialists

Brian Tiffany Partner Premier Emergency Medical Specialists, 2010 Health Care Leadership AwardsWith more than 20 years in the health care industry as a student, physician, researcher and educator, Dr. Brian Tiffany considers the emergency department a special place.

Tiffany is a partner at Premier Emergency Medical Specialists, which provides emergency medicine specialists for Chandler Regional and Mercy Gilbert medical centers. He also serves as vice president of medical staff for both hospitals. Tiffany began working in the emergency field in 1990, and has continued to grow his practice and expertise in that area. He joined Chandler Regional in 2003 as an attending physician in its emergency department, and has had a major impact on the way the department is run.

Accomplishments there include revamping existing processes, putting new processes in place, revitalizing the work force, and ensuring quality care and safety for patients, all the while reducing wait times and improving the patient experience. He has recorded similar improvements with the team at Mercy Gilbert. People who work with Tiffany know him as a driven, intelligent and dedicated person who accomplishes everything he sets out to do — and more. His experience and vast knowledge of his primary field, along with his depth of vision as a researcher, come into play as he quietly attends to his patients and confers with his colleagues.

Tiffany works to improve the emergency medicine experience for patients and their loved ones, implementing new processes that improve the quality of care, decrease time spent in the waiting room and eradicate redundancies.

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Finalist: John Shufeldt, MD, JD, MBA, FACEP

Founder and CEO
NextCare Urgent Care

John Shufeldt is the founderand CEO of NextCare Urgent Care, 2010 Health Care Leadership AwardsDr. John Shufeldt certainly qualifies as a jack-of-all-trades. He is founder, CEO and chief medical director of NextCare Urgent Care, is a managing partner of a law firm that bears his name, is an instructor of business law at Arizona State University, and is a certified airline transport pilot.

And he’s also a practicing emergency physician at St. Joseph’s Hospital and Medical Center. Founded in 1993, NextCare has grown in to a health care operation with more than 1,000 employees. Shufeldt promotes the benefits of urgent care as a convenient and affordable solution to the overcrowding of emergency rooms in Arizona. Shufeldt’s core values at NextCare — caring, excellence, integrity, and results — have made it possible for Arizona residents to receive quality, affordable health care.

NextCare is contracted with every major insurance plan. Shufeldt oversees NextCare’s six acting medical directors in Arizona, North Carolina, Georgia, Texas, Colorado, and Virginia. He holds active medical licenses in six states.

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Finalist: Julianne Thompson, MD

Medical Director
Desert Mission Community Health Center

Julianne Thompson, Medical Director at Desert Mission Community, 2010 Health Care Leadership Awards
They call her Dr. T. That’s how patients refer to Dr. Julianne Thompson, medical director of Desert Mission Community Health Center in Sunnyslope, which serves families in need.

Thompson supervises two medical assistants and a mid-level provider, works closely with directors and support staff of other Desert Mission programs, and sees patients ranging in age from newborn to elderly. Many of her patients speak only Spanish, but that’s not a problem as Dr. T speaks the language fluently.

Thompson spends much of her time treating acute medical problems such as ear infections and upset stomachs, but she also helps patients manage chronic conditions.

Much of Dr. T’s challenge as a primary care physician working in an underserved community is finding much-needed resources for her patients, including medications, tests and special formula for infants. The immunization rate among her patients is 97 percent, compared to a state benchmark of 82 percent for two-year-olds.

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2010 Health Care Leadership Awards

2010 HCLA – Health Care Administrator

Honoree: Kathleen Dowler, RN, BSHA

Kathleen Dowler, RN, BSHA
Director, Community Integration
Catholic Healthcare West

Kathleen Dowler, RN, BSHA Director, Community Integration Catholic Healthcare WestAs director of Community Integration for Catholic Healthcare West’s two hospitals in the East Valley, Kathleen Dowler’s role is defined by the hospitals’ missions of serving the poor and disenfranchised, and collaborating with colleagues in the community.

Dowler manages six departments at Chandler Regional and Mercy Gilbert medical centers, employing a staff of 65, including several managers, nurses, administrative staff, and program coordinators. She is directly involved in creating outreach programs to provide health care services to children and families who would otherwise not be able to receive that care. Dowler also builds relationships with the local social services community to discover ways the hospitals can partner with them.

A registered nurse since 1984, Dowler worked for many years in various maternal child health roles for Chandler Regional Medical Center. In 2002, she became manager of community education, and was promoted to director of community integration in 2006. In just three years, she has expanded existing programs and developed new ones, including a diabetes center, sick kid care, new mom and breastfeeding support groups, a safe sitter class, and prenatal education for teens and Spanish-speaking mothers-to-be.

As part of working with the community, Dowler also is a member of such groups as the National Association of Maternal Child Nursing and the Safe Kids Car Seat Safety Coalition. Last year, she was named the March of Dimes Nurse of the Year.

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Finalist: Bryan Gibson

Bryan Gibson
President, South and Southwest Region
Southwest Ambulance/Rural Metro

Bryan Gibson President, South and Southwest Region Southwest Ambulance/Rural Metro

Bryan Gibson, president of the South and Southwest Region for Southwest Ambulance/Rural Metro, directs multi-region operations and provides valuable management insight to more than 5,700 personnel.

He also implements innovative business development plans and performance measures, and has earned a reputation as a significant contributor to business growth. A certified paramedic, Gibson has more than 24 years of experience in emergency medical services dating back to the start of his career in Booneville, Miss. Under Gibson’s leadership, Southwest Ambulance improved customer service to hospitals, care facilities, fire departments and communities. He introduced a system whereby all medical supplies on an ambulance are sorted into sealed bins and replaced at the start of every shift. Gibson also finds time to volunteer. He is an Explorer Program leader for the Boy Scouts of America and serves on the Mesa Arts Center Foundation Board.

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Linda McCoy, R.Ph., Pharm.D.
Director of Pharmacy
Yavapai Regional Medical Center

Linda McCoy, R.Ph., Pharm.D. Director of Pharmacy Yavapai Regional Medical CenterAs director of pharmacy for Yavapai Regional Medical Center, Linda McCoy coordinates and implements patient-focused pharmacy services, is responsible for the department’s daily operations and manages 39 employees.

McCoy’s vision for her department, her hospital and Arizona’s patients is creating an effective and safe environment in which patients can heal. Although she heads the pharmacy department, McCoy maintains a broad knowledge of operations throughout the hospital, including the continuing development of medical and nursing policies and procedures, medical staff bylaws and medical staff committee structures. Throughout her career, which began at Brown County General Hospital in Georgetown, Ohio, McCoy has seized every opportunity to improve patient safety and ensure that Arizonans receive the best care. In addition, McCoy also devotes significant time outside of her workday to advance patient safety initiatives.

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