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Small Business Leadership Academy: Competing Through Services (Part I)

SBLA: Building High Performance Teams
by in Education | Small Biz

The second module in the 2011 Small Business Leadership Academy (SBLA) includes an examination of factors necessary for innovation and competitive success. One of the key mechanisms for companies to distinguish themselves in the marketplace, retain loyal customers and grow profits is through the design and execution of service. Many small business leaders fall into… Read More →