customer service Archives

Getting Better Customer Service


How can your favorite businesses improve your customer experience and offer better types of service? Business leaders from around the world will gather in Phoenix next week to learn how to gain an advantage and win your loyalty. The 24th annual Compete through Service Symposium will feature speakers from Cisco, Disney Institute, FedEx Services, HP,… Read More →

Is Your Company Naughty or Nice?


Generally, companies try to stay on their best behavior all year long. But during this holiday season—with decked halls, crowded malls, shrinking bank accounts, and frayed nerves—providing great service is even more critical than usual. Much like Santa, customers have their own “naughty or nice list,” and Ron Kaufman says they won’t hesitate to give… Read More →

Help to ease Holiday Shopping Customer-Service Worries


As we approach holiday shopping time, many of us start thinking about long lines, frayed nerves and dealing with frazzled customer-service representatives. However, some companies are now taking the time to turn customer-service interactions into a strong point of competitive difference that makes consumers want to come back for more, especially when price and other… Read More →

How To Keep Employee Morale Up, While Business Costs Are Rising

How to Keep Employee Morale Up
by in Columnist Spotlight | Small Biz

In July, I shared five tips for providing great customer service. I’d like to focus on another important aspect of customer service that may be attributed to common sense but is often overlooked — happy employees offer better customer service than disgruntled ones. The cost of doing business is on the rise no matter what… Read More →

5 Tips To Providing Great Customer Service

Customer Service

Are customers important to your business? They sure are to mine. If you find them to be important, I suggest reviewing the details of your customer service touches, process and ability to help customers as needed — even if that means working outside of the normal channels. 5 Customer Service Tips: 1. A business owner/supervisor/manager/employee… Read More →

Residential Customers Rank SRP Highest In West, U.S.


Salt River Project’s electric customers continue to give SRP high marks for customer satisfaction. In a report issued by J.D. Power and Associates, SRP received the top score for residential electric service in the Large Utilities segment in the western United States for the 11th consecutive year and the highest total among the nation’s largest utilities for the… Read More →

Protect Your Business From White-Collar Crime, Embezzlement


In a tough economy, white-collar crimes are more rampant than ever. A study by Marquet International, Ltd. on 2010 embezzlement data found that the average scheme lasted more than 4.5 years, the average loss was $1 million and two-thirds of the incidents were committed by employees who held finance and accounting positions. Whether you run… Read More →

10 Things To Do When Business Is Slow

Business Is Slow

No matter what business you’re in, no matter how great your product, no matter who’s buying, every business goes through a lull or slow period during the year. Making strategic use of this time can help businesses lay a solid foundation for the months and years that follow. If you’re in a specific industry, you… Read More →

OptumRx Adding 400 New Jobs In Arizona

new jobs pharmacy

OptumRx, a leading pharmacy benefits management (PBM) organization and one of the Optum companies of UnitedHealth Group (NYSE: UNH), said it will create at least 400 new jobs in Tucson over the next 12-18 months. The announcement was made at a news conference Thursday, attended by Arizona Gov. Jan Brewer and Stephen J. Hemsley, CEO… Read More →

Handling Family-Driven Issues Within Your Family Business

Family business

Just about every business has one: the parent who either started the family business, ascended to the throne, or had the bright idea to buy the life-changing endeavor. Either way, he has the power to bring you into the company or kick you out, to raise your salary or lower your expectations. We’re calling him… Read More →

10 Great Customer Service Success Stories And Tips

10 Great Customer Service Success Stories - AZ Business Magazine September/October 2011

Troy Hazard, author of the best-selling book “Future-Proofing Your Business”, offers these 10 tips for great customer service: 1. THE ANGRY CUSTOMER: In an argumentative situation, think of how you would feel in your customer’s shoes. Take time to consider his or her personality and position. The faster you start talking in your customer’s language,… Read More →

PayPal Hiring 1,600 More Employees at Chandler Location

PayPal Employment
by in Economy | Workforce

While the job market in the Valley may seem bleak, job openings have arrived. The employer? PayPal. The relatively new PayPal customer service and operations center located in Chandler, Ariz. opened this past November, and is looking forward to growing its business, according to PayPal spokesperson, Sara Parker. “The development agreement with the City of… Read More →

Best of the Best Awards 2009: Entertainment

AJ’s Fine Foods Best of the Best 2009 presented by Ranking Arizona
by in Events

Entertainment Honoree: Wine Specialty Shops AJ’s Fine Foods AJ’s Fine Foods provides an unparalleled shopping experience that delights the senses. As Arizona’s leading gourmet and specialty store, AJ’s offers the highest level of customer service and attention to detail. AJ’s Cellar Masters are on hand in every location to recommend new varietal experiences and to suggest… Read More →

Best of the Best Awards 2009: Advertising, Marketing & Media

KPNX TV, Channel 12 - Best of the Best Awards 2009 presented by Ranking Arizona
by in Events

Advertising, Marketing & Media Honoree: Television Stations KPNX-TV, Channel 12 Channel 12 is Arizona’s leading source for local news on television, online with top-viewed Web site, and on-the-go with text and video available on cell phones. With the combined resources of NBC News, The Arizona Republic and USA Today, 12 News is consistently the first… Read More →