customer service industry Archives

“Your Call Is Not That Important To Us”

Your Call IsNot Important

“Please hold — your call is important to us.” If you’ve ever heard that sentence then you know what it’s like to be “on hold” for customer service. Journalist and author Emily Yellin found herself suspended in customer service no-man’s-land when she tried to get her home warranty company to honor their commitments. The experience propelled… Read More →