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Small Business Leadership Academy: Competing Through Services (Part II)

Small Business Leadership Academy, W.P. Carey School of Business, ASU
by in Education | Small Biz

Small Business Leadership Academy: Competing Through Services (Part II) Last week, Small Business Leadership Academy students learned how to blueprint processes within their organization that affect customer satisfaction. Their application assignment was to pick an aspect of their organization to blueprint. By detailing the process, including both what happens behind the scenes and in plain… Read More →