Tag Archives: finance industry

deer valley hospital

John C. Lincoln Deer Valley Hospital Earns Revenue Performance Award

The Healthcare Financial Management Association named John C. Lincoln Deer Valley Hospital among nine health care organization winners of the 2012 MAP Award for High Performance in Revenue Cycle. More than 160 organizations from all parts of the nation applied for the award, considered an “Academy Award” by the finance industry.

Deer Valley Hospital was the only Arizona hospital included among the winners.

Hospitals must be in the top 10 percent in Revenue Cycle performance to even submit an application for the award. As a national award winner, the Deer Valley Hospital has met or exceeded stringent evaluation criteria addressing critical performance factors such as revenue cycle processes, financial performance, innovation, adoption of Patient Friendly Billing principles, and patient satisfaction.

The 250-person Revenue Cycle department at John C. Lincoln handles many diverse administrative functions that help to insure the hospital is paid for care provided while also helping patients get the most out of their insurance and manage their financial obligations.

“The Revenue Cycle process is a complex system, but absolutely essential for keeping our doors open and assisting our patients,” said Rhonda Forsyth, president and CEO of the Deer Valley Hospital’s parent organization, John C. Lincoln Health Network.

Revenue Cycle team members, who include registration and admitting staff, are usually the first contacts a patient has with the John C. Lincoln Deer Valley Hospital system. Often Revenue Cycle team members are also the last contact patients have with John C. Lincoln, because they assist people with their insurance plans and provide those without insurance with ways to qualify for assistance.

The Revenue Cycle team are responsible for clinical and account coding, claims and posting account payments. They also manage our government and commercial insurance relationships and audit for compliance.

Winners of HFMA’s MAP award are evaluated with 25 comprehensive, definitive metrics of revenue cycle performance called MAP Keys. MAP stands for measure performance, apply evidence-based strategies for improvement, and perform to the highest standards in today’s challenging healthcare environment.

The MAP Award recognizes health care organizations that demonstrate excellence across all MAP Key categories: patient access, revenue integrity, claims adjudication and management.

“Winners have shown innovative and effective revenue cycle practices that deliver sustainable financial performance, set the bar for the industry and, ultimately, enable better patient care,” said Richard L. Clarke, HFMA president and CEO.

MAP winners were recognized during ANI: The HFMA National Institute, June 24-27, in Las Vegas.

For more information on John C. Lincoln Deer Valley Hospital, visit their website at jcl.com/hospitals/deer-valley.

Tammy Weinbaum - AZ Business Magazine November/December 2011

Tammy Weinbaum, Sr. VP, General Manager Of American Express

Tammy Weinbaum, Sr. VP of American Express, discusses her first drop as a water girl at a deli in Florida, as well as her first job as a proofreader with American Express.

Tammy Weinbaum

Title: Senior Vice President and General Manager
Company: American Express

Describe your very first job and what you learned from it.
I was a water girl at a deli in Florida. My job was to make sure that as soon as customers were seated, their water glasses were filled; and when they were finished eating, their tables were cleared as quickly as possible. The major lesson I learned from this job was to listen to the customer. Some  would want to talk and would want you to learn about them. Others would engage me only when they wanted to do so. I learned to take my cues from the customer.

Describe your first job in your industry.
My first job in the industry was at American Express, where I’m still employed today. My first role was as a customer service clerk, which was proofreading. My job was to read the manual paragraph that the customer service representatives had typed. I would circle grammatical errors and send it back to them. I was spellcheck before it existed.

What were your salaries (in your first job and first industry job)?
My salary as a water girl was $2.10 per hour plus tips, so providing excellent customer service was very important to me. My first salary at American Express, my first industry job, was $13,500 annually.

Who is your biggest mentor?
My parents, David and Cookie. They gave me one of the greatest gifts that has carried me through personally and professionally, and that’s the confidence to believe that I could do anything that I wanted. My dad was always a hard worker, working two jobs. My mom stayed home taking care of me and my sisters, later working full-time. They made major sacrifices for us that we didn’t obviously realize until we were adults. I appreciate the self-confidence and work ethic that they helped instill in me at a young age.

What advice would you give to a person entering your industry?
As someone in the service industry, don’t ever lose sight of who your customers are.

If you weren’t doing this, what would you be doing instead?
One of the things I love about my job is being able to give back to the community. If I weren’t doing this job, I’d be serving others through a role in community service.

Arizona Business Magazine November/December 2011