future-proofing your business Archives

10 Great Customer Service Success Stories And Tips

10 Great Customer Service Success Stories - AZ Business Magazine September/October 2011

Troy Hazard, author of the best-selling book “Future-Proofing Your Business”, offers these 10 tips for great customer service: 1. THE ANGRY CUSTOMER: In an argumentative situation, think of how you would feel in your customer’s shoes. Take time to consider his or her personality and position. The faster you start talking in your customer’s language,… Read More →