hospitality Archives

Going mobile with customer service

mobile tech
by in AZ Business Magazine | Tech

Today’s ubiquity of mobile devices has revolutionized the way consumers make their decisions. According to an October 2015 Pew Research study, 68 percent of Americans have smartphones and 48 percent have tablets. Consumers are increasingly using these devices to plan trips, make reservations and read and write reviews. Therefore, the development of an effective mobile… Read More →

HSMAI CEO talks on the digital future of hospitality


Arizona was quite a change from the cold New England winters Kelly Murphy experienced growing up. But one thing wasn’t lost in Murphy’s move west: her ability to succeed at whatever she tried, including the hospitality indistry. “I took a job as an administrative assistant at a small airport hotel in Tempe and soon after… Read More →

Valley Partnership takes a look at hospitality industry


Valley Partnership‘s annual monthly breakfast on April 29th will cover two major hospitality projects under construction in Paradise Valley – a new Ritz-Carlton and redevelopment of the iconic Mountain Shadows resort. The panel will feature Christopher Klecka, CFO of Five Star Development (Ritz-Carlton); Scott Lyon, founder and managing partner of Westroc Hospitality (Mountain Shadows); and Jeff… Read More →

Is Airbnb avoiding hotel regulations in Arizona?

hospitality trends

A recent report by the American Hotel & Lodging Association shows a growing number of Airbnb hosts are commercial operators, illegal hotels that bypass regulation and taxes. A follow-up of the national report shows that the trend is going on in Phoenix, with 85 percent of Airbnb hosts in Phoenix listing properties for more than 30 days… Read More →

Welcome to Boutique Hotels 2.0

Loews Ventana Canyon

If you Google “boutique hotel,” you’ll get, “a small stylish hotel, typically one situated in a fashionable urban location.” If you get in a car and drive around Metro Phoenix, you’ll find small stylish hotels in urban locations. Don’t let Google fool you, though:the face of boutique accommodations is changing. Chains and large properties are… Read More →

Hyatt Regency Scottsdale among top meeting hotels


Hyatt Regency Scottsdale Resort & Spa was named on Cvent’s annual, “Top 100 Meeting Hotels in the United States 2016,” list. Cvent, Inc., a cloud-based enterprise event management company, developed the list according to meeting and event booking activity through the Cvent Supplier Network featuring approximately 240,000 hotels, resorts, and special event venues. “We are honored to… Read More →

Hotel System Solutions positioned for growth in 2016

hospitality trends
by in AZ Business Magazine | Tech

Hotels never close.  Hotel System Solutions (HSS) doesn’t either. Co-Founders Erik Strom and Scott McGraw formed HSS in February 2015, drawing upon more than 40 years of combined hospitality management and technology experience to provide the hotel community with integrated systems and support for Opera PMS, POS, Interfaces and more with the Oracle Hospitality Suite.… Read More →

Economists optimistic Arizona economy will continue to grow

Deloitte Report Reveals Mid-Market Companies Expect U.S. Economic Growth, Nation’s Economy

Arizona continues to recover, with industries such as business services, educational services, leisure and hospitality leading the way. That was just one of the positive signs that emerged from Economic Outlook 2016, presented by the Greater Phoenix Chamber of Commerce and Cox Communications. Nearly 825 business leaders attended the 33nd annual event at the Arizona… Read More →

Cole Johnson appointed to Department of Labor pilot program council

Cole Johnson, president of Paul Johnson Drywall, was tapped to serve on the business advisory council for a new pilot program called the Employee Misclassification Compliance Assistance Program (EMCAP), which is being initiated by the Department of Labor’s Phoenix District Office of the Wage and Hour Division (DOL). Johnson was asked to serve as a… Read More →

RED AWARDS 2014: Best Hospitality Project

by in AZRE Magazine | Events

On Feb. 26, AZRE hosted the 9th Annual RED Awards reception at the Arizona Biltmore in Phoenix to recognize the most notable commercial real estate projects of 2013 and the construction teams involved. AZRE held an open call for nominations and more than 100 projects were submitted by architects, contractors, developers and brokerage firms in… Read More →

AzLTA honors 'Stars of the Industry'

by in Business News | Tourism

The shining stars of the hospitality and tourism industry were celebrated at the annual Arizona Lodging & Tourism Association’s (AzLTA) Stars of the Industry awards luncheon, held last week at the Fairmont Scottsdale Princess Resort. The Stars of the Industry award was created more than 40 years ago by the American Hotel & Lodging Association… Read More →

HSMAI prepares next generation of hospitality leaders

Restaurant Industry
by in Education | Featured

To create the perfect meal, preparation is key. The same might be said for creating the perfect employee in the hospitality industry. “Though some things like a friendly smile and a well-prepared meal will never change, the hospitality industry has gone through major changes in last few years,” says David R. Landau, program chair for… Read More →

Arizona Could Hit Full Economic Recovery in 3 Years


We’re finally on the path to full economic recovery, and Arizona may get there in about three years. That’s the main message from experts who spoke today at the 49th Annual Economic Forecast Luncheon co-sponsored by Arizona State University’s W. P. Carey School of Business and JPMorgan Chase. About 1,000 people attended the event at… Read More →

ASU Experts: Economy Rebounds, But Is Still Years From Full Recovery

recovery sign

Despite positive growth, full economic recovery is still two years away for the nation and at least three years away for Arizona. That message was delivered today by top economists from the W. P. Carey School of Business at Arizona State University. The experts spoke at the annual Economic Outlook Luncheon sponsored by the Economic… Read More →