Tag Archives: Humana Inc


Humana looking to hire 210 in Valley

Humana Inc. is hiring more than 210 new, full-time jobs this month. Positions include:

  • Humana Pharmacy, Humana’s mail order pharmacy service, is hiring 30 pharmacy technicians and pharmacy tech-in-training positions at its Glendale office, located at 8990 W. Glendale Avenue, Glendale, Ariz. Some positions have the potential to transition to work at home arrangements.
  • Humana Pharmacy is also hiring more than 160 Customer Care Specialist at its Tempe office, located at 7333 S. Hardy Drive, Tempe, Ariz. Customer Care Specialists work in a call center and directly respond to questions, handle issues and provide guidance to both internal and external customers. Candidates must be available Monday through Friday between the hours of 6:30 a.m. to 8 p.m.
  • In addition, Humana is hiring more than 20 Medicare Advantage-related positions that will work out of the company’s Arizona market office, located at 2231 E. Camelback Road, Suite 400, Phoenix. Roles include Clinical Advisors (candidates must have an active Registered Nurse (RN) license in the state of Arizona and have clinical experience), coders, social workers and other support positions.

Humana is hosting a two-day job fair for all the positions on Thursday, Aug. 27 from 3 to 7 p.m. and on Friday, Aug. 28 from 9 a.m. to 3 p.m. at its Glendale office, located at 8990 W. Glendale Avenue, Glendale, Ariz. Interviews will be conducted on-site during the job fairs, so interested candidates should bring several copies of their current resume.

The positions are full-time, permanent roles and include a full comprehensive benefits package. To apply, for the Humana Pharmacy positions, candidates should visit careers.humana.com and search requisition 147402 for pharmacy technician and tech-in training roles and 146621 for Customer Care Specialist. For the Medicare Advantage-related positions, candidates should visit careers.humana.com and select the “Location” tab and choose Phoenix, Arizona.

“Ensuring our members have access to the prescriptions and support they need is key as we venture into our bold goal – to improve the health of the communities we serve 20 percent by 2020 by making it easy for people to achieve their best health,” said Bryan Wiborg, Director of Operations for Humana Pharmacy in Arizona. “Humana has consistently expanded and contributed to the job growth in the Valley of the Sun since it opened its Humana Pharmacy operations in Phoenix in 2006.”

Humana Pharmacy is Humana’s mail order pharmacy service. The convenience of mail-order delivery and continued growth of Humana’s health plan membership have created increasing demand for Humana Pharmacy’s services.

Humana Pharmacy has achieved URAC accreditation and Six Sigma quality ratings for efficiency and operational excellence.

This latest hiring is bringing Humana’s total employment in Arizona to more than 2,900 associates.

Weight-loss surgery - Scottsdale Living Magazine Spring 2012

Humana, Weight Watchers join to help Arizonans

With levels of obesity and its health-related impacts continuing to rise in the U.S., employers are facing a fast-growing threat to productivity and employee health. Humana Inc., one of the nation’s leading health and well-being companies, and Weight Watchers International, Inc., the world’s leading provider of weight management services, announced they have teamed up to help Arizona employers attack the problem.

All Humana members in qualified employer-sponsored health plans now have free and discounted access to Weight Watchers through an integrated wellness program built into their health plan, giving Humana members a proven and accessible approach to change their habits and improve their health. The first-of-its-kind program closely integrates Weight Watchers into Humana’s many medical and wellness programs, actively connecting members who want to lose weight to the program at no cost for six months, and at a significant discount thereafter.

“We want to help employers find effective ways to battle obesity, improve the overall wellness of their employees and create healthy communities,” said Beth Bierbower, President of Humana’s Employer Group Segment. “With that in mind, partnering with Weight Watchers just made sense – it allows us to connect our members with a leading weight loss program so that they can better navigate their wellness journeys.”

“As the leading weight management program focused on helping people change their behavior and achieve their goals, our mission to ‘change people’s relationship with food for good’ directly aligns with Humana’s mission to ‘support lifelong well-being,’” said Jim Chambers, president and CEO, Weight Watchers International, Inc. “Working together, we can help more people develop the goals, plans and skills they need to improve their overall health.”

Southwest Human Development, Arizona’s largest nonprofit dedicated to early childhood development, is heavily engaged in workplace wellness and looking forward to offering the new program to its more than 830 employees. Chief Executive Officer Ginger Ward believes adding the new offering from Humana and Weight Watchers will help her employees and their families reach their wellness goals.

“It’s important that we help our employees and their families achieve and live a healthy lifestyle,” Ward said. “The addition of the Weight Watchers program to our much-used HumanaVitality employee wellness initiative will connect our employees and their family members who want to get to a healthy weight with the tools and resources they need to successfully reach their goal.”

According to recent studies, U.S. employers are losing billions in productivity every year to obesity-related health issues. Additional research shows that obese and overweight employees are at higher risk for heart disease, type 2 diabetes and many other chronic diseases, all of which contribute to healthcare costs. While there is no silver bullet for managing obesity, more employers are taking on this challenge by offering resources to employees.

The U.S. Preventive Services Task Force Guidelines support intensive, multicomponent behavioral interventions, including community-based programs, as effective for obesity treatment. As a behavioral intervention, Weight Watchers helps people to adopt a healthier lifestyle that results in achieving and learning to maintain a healthy weight.

“Obesity is a significant health issue for this country and has a devastating effect on the health of employees and, by extension, on their employers,” said Brian Marcotte, President and CEO of the National Business Group on Health. “We applaud the commitment by Humana and Weight Watchers to battle obesity and we embrace their initiative to make weight loss programs widely available to health plan members. Ultimately, employers can and should play a role in combating obesity and will welcome the development of accessible, affordable and evidence-based weight management solutions.”

Weight Watchers is now offered to all Humana members insured through qualified employer-based health plans. Members with weight loss goals will be actively connected to Weight Watchers through Humana’s disease management programs, health coaches, personal nurses, customer service and HumanaVitality.

Humana participants can chose Weight Watchers OnlinePlus to follow the plan entirely online with new 24/7 Expert Chat real-time support and access to all the digital tools and apps; or they can choose Weight Watchers Meetings for face-to-face support from a Coach who has lost weight with Weight Watchers and exchange experiences with a group of like-minded peers, along with 24/7 Expert Chat and digital tools and apps.


Humana, Dignity Health Sign Agreement

Humana Inc., one of the nation’s leading health and well-being companies, has reached an agreement that provides its members access to Dignity Health facilities in Arizona.

The new network agreement, which takes effect May 1, 2014, includes Humana’s Medicare Advantage (including PPO, HMO and Private Fee for Service plans), employer groups and individual plan members.

“This agreement provides our Arizona members with access to Dignity Health’s network of respected facilities and health care providers,” said Victoria Coley, Arizona and Nevada Market Vice President for Humana’s Employer Group segment. “Through this partnership, we’ve been able to substantially increase health care options for our members who live in the East Valley and, soon, the West Valley.”

“Humana has a strong Medicare Advantage presence in Arizona. Expanding our network to include Dignity Health will offer our members a strong provider network and is key to our continued growth in the market,” said Brendan Baker, Arizona Market President for Humana’s Senior Products.

Humana members will have in-network access to St. Joseph’s Hospital and Medical Center, including Barrow’s Neurological Institute; Chandler Regional Medical Center; Mercy Gilbert Medical Center; and the soon-to-open St. Joseph’s Westgate Medical Center. Members will also have access to Dignity Health’s network of nearly 200 physicians and its care centers in Arizona, including two specialty hospitals, six surgery centers, four urgent care centers and 30 imaging centers.

“We have always been dedicated to high-quality patient care and to making the entire health system work better for patients and their families,” said Carolyn Pace, Vice President of Managed Care at Dignity Health in Arizona. “We are pleased to be able to respond to the health care needs of Humana members at our numerous care centers.”

Tawil in front of Kmart

First Job: Mark El-Tawil, President of Arizona Market, Humana Inc.

Mark El-Tawil
President, Arizona Market, Humana Inc.

Describe your very first job and what lessons you learned from it.
My first job was as a pre-opening stock clerk at Kmart. It was in the small town where I grew up and went to college, and Kmart was about the only place an unskilled worker like myself could get a good job! That job paid 30 cents over minimum wage, the shift started at 7 a.m. — or earlier — daily, we could be scheduled for any day (weekends and holidays included), and we were considered the bottom of the Kmart totem pole — but it was a great first job. I learned the value of money, the importance of working hard and of having a good attitude about work, and that everyone wins when you try to deliver great customer service, as well as the power of positive reinforcement through my Employee of the Month awards (I don’t usually gloat, but that was “awards” — three of ‘em!).

Describe your first job in your industry and what you learned from it.
My introduction to the health care industry came in my first professional position after moving to Arizona. I was an auditor with Deloitte predecessor, Touche Ross, in Phoenix. That was a great first professional job. It introduced me to many industries, one of which was health care, while working among an incredibly talented group of highly motivated, fun-loving individuals. From Deloitte, I left to help build a financial analysis team at a health care client of mine, and after some time advancing through finance roles, including CFO, I moved into the lead general management role. In that position I gained a broader perspective of the industry and the companies in it, and ultimately decided to make the move to Humana in 2008.

What were your salaries at both of these jobs?
Kmart paid $3.65 an hour to start, with a raise to $3.90 an hour after 90 days if you had a favorable review of your probationary period (which I did, thankfully!). As an auditor at Touche Ross, my starting salary was $25,000 a year, and I got company-paid health insurance benefits for the first time.

Who is your biggest mentor and what role did he or she play?
My parents, grandparents and in-laws all played crucial roles in my development as a person, which has enabled me to be a good businessperson. Beyond mentors though, I believe that I have learned, and will continue to learn, from everyone for whom I have worked, as well as from everyone who has worked for me.

What advice would you give to a person just entering your industry?
Be open to and ready for change! This is a dynamic, fast-moving industry in a constantly changing environment, so the ability to foresee changes, the impact of change and to adapt to new environments is critical.

If you weren’t doing this, what would you be doing instead?
I’d either be playing basketball full time (for love or money — this is a fantasy question, right?) or be deep(er) into wine, either as a winemaker myself or … as a buyer for an international beverage conglomerate.