information systems Archives

Are Self-Service Technologies Making Your Business Better?

by in Podcasts | Small Biz

Self-service technologies, which automate routine interactions between companies and customers, are a source of convenience and efficiency to both parties — until something goes wrong and the customer cannot make the system work. Many companies should be focusing more closely on the overall customer experience, says Michael Goul, a professor of information systems and a… Read More →

Digital Management Solutions Are Basic Competitive Necessity

by in Podcasts | Small Biz

Digital universe. Exabytes. Data fluidity value. Master data management solutions. This is the language of the future of business. As the amount of data companies attain and store grows, so too must the ability to deal effectively with this digital avalanche. Michael Goul is a professor of information systems at the W. P. Carey School… Read More →

A Custom Fit EDU

Custome Fit EDU 2008

By Don Harris From two hours to two years, customized education programs are being offered to boost the performance and expertise of executive-level employees — and as a result improve a company’s bottom line. Often, businesses struggle with putting the right person in the right leadership position. Even then, there might be gaps between what… Read More →