Tag Archives: Intel corp

customer.service

ASU Center becomes a resource to teach service

Customer service was once viewed as the cost of doing business.

“Across almost every industry, leaders are focusing on service as a way to compete in today’s competitive marketplace,” says Mary Jo Bitner, academic director for the Center for Services Leadership at Arizona State University’s W. P. Carey School of Business.

But times have changed. Companies that are in search of new revenue streams are finding that in addition to providing great customer service, offering value-added services to their product lines are helping their bottom lines. And the help them make the most of the opportunities, many are seeking help from the ASU Center, which focuses on research and executive education in managing and marketing services.

“Customer demand and the competitive challenges posed by the commoditization of many products has pushed many goods-based companies to take another look at services as a source of revenue and profit,” says Stephen Brown, director of the Center for Services Leadership, who has spent the past 20 years tracking the growing importance of services as a product. “Many are following market leaders to become goods-and-services companies.”

For example, Boeing has broadened its offerings by adding the lucrative market of services to its aircraft manufacturing. The Hewlett Packard and Compaq merger created a new company whose major product is services. IBM’s impressive financials over the past decade — in shining contrast to its competitors — were largely the result of its service businesses.

“In 2001, we were launching our first fee-based service business,” says Steve Church, president of Avnet Integrated and chief corporate business development and planning officer. “We wanted to offer more services and solutions. We knew a lot, but there was a lot we didn’t know.”

Church says Avnet’s membership in the center — which concentrates on expanding service innovation by combining the latest scientific insights from the academic world with the best of business strategy in the real world — allowed the company to “build a culture of service excellence that focuses on the customer and gives each a great customer experience.”

The Center, which was created in 1985, remains the only one of its kind in the United States, devoted to research and education in the services field.  Its research findings form the foundation of the Center’s executive education program, attended by managers and executives of leading firms.  Member companies include AT&T, Charles Schwab and Co., Ford Motor Company, IBM, Mayo Clinic and others, who sponsor research, fund scholarships, host MBA student teams and participate in executive education.

Many member companies sponsor research that is published in academic journals, and shared at the Center’s executive education forums. Bitner, for example, has been studying the effects of self-service technologies (SST), working with Ford and a major pharmaceutical benefits management company.

“The Center is really a tremendous resource for any company that has a strategy to to improve customer serve or add services to augment its products,” Church says. “We learned that by getting our employees engaged in customer service, we built customer loyalty, it helped us compete, and it enhanced our financial performance.”

50 Largest Employers in Arizona - AZ Business Magazine January/February 2012

50 Largest Employers In Arizona

These are the 50 largest employers in Arizona, including public and privately held companies and not-for-profit corporations, ranked by the number of employees based on full-time equivalents of 40 hours per week and based on industry research.


50 Largest Employers in Arizona

Walmart Stores Inc.

Arizona employees in 2011: 30,634
Employment change since 2010: Added about 300 jobs
2010 revenue: $421.8 billion
Company’s focus: Discount retailer
Year founded: 1962
Headquarters: Bentonville, Ark.
Phone: (479) 273-4000
Website: www.walmart.com

Banner Health

Arizona employees in 2011: 28,353
Employment change since 2010: Added about 600 jobs
2010 revenue: $4.9 billion
Company’s focus: Health care
Year founded: 1911
Headquarters: Phoenix
Phone: (602) 747-4000
Website: www.bannerhealth.com

Wells Fargo & Co.

Arizona employees in 2011: About 14,000
Employment change since 2010: Stayed about even
2010 revenue: $93.2 billion
Company’s focus: Financial services
Year founded: 1852
Headquarters: San Francisco
Phone: (800) 411-4932
Website: www.wellsfargo.com

Bank of America Corp.

Arizona employees in 2011: 13,300
Employment change since 2010: Added about 2,000 jobs
2010 revenue: $150.5 billion
Company’s focus: Financial services
Year founded: 1904
Headquarters: Charlotte, N.C.
Phone: (800) 944-0404
Website: www.bankofamerica.com

McDonald’s Corp.

Arizona employees in 2011: 12,770
Employment change since 2010: Added about 955 jobs
2010 revenue: $22.7 billion
Company’s focus: Food service
Year founded: 1955
Headquarters: Oakbrook, Ill.
Phone: (800) 244-6227
Website: www.mcdonalds.com

Apollo Group Inc.

Arizona employees in 2011: About 12,000
Employment change since 2010: Lost about 460 jobs
2010 revenue: $4.9 billion
Company’s focus: Educational services
Year founded: 1973
Headquarters: Phoenix
Phone: (480) 966-5394
Website: www.apollogrp.edu

Kroger Co. *

Arizona employees in 2011: About 12,000
Employment change since 2010: Added about 400 jobs
2010 revenue: $76.7 billion
Company’s focus: Grocery stores
Year founded: 1883
Headquarters: Cincinnati
Phone: (623) 936-2100
Website: www.frysfood.com
* Includes Fry’s Food Stores and Fry’s Marketplace

Raytheon Co.

Arizona employees in 2011: 11,500
Employment change since 2010: Lost about 600 jobs
2010 revenue: $25.2 billion
Company’s focus: Missile manufacturing
Year founded: 1922
Headquarters: Waltham, Mass.
Phone: (520) 794-3000
Website: www.raytheon.com

JP Morgan Chase & Co.

Arizona employees in 2011: 10,500
Employment change since 2010: Added about 600 jobs
2010 revenue: $102.9 billion
Company’s focus: Financial services
Year founded: 1799
Headquarters: New York
Phone: (602) 221-2900
Website: www.chase.com

Honeywell International Inc.

Arizona employees in 2011: 9,716
Employment change since 2010: Lost about 700 jobs
2010 revenue: $33.4 billion
Company’s focus: Aerospace manufacturing
Year founded: 1952
Headquarters: Morristown, N.J.
Phone: (602) 231-1000
Website: www.honeywell.com

Intel Corp.

Arizona employees in 2011: 9,700
Employment change since 2010: Stayed about even
2010 revenue: $43.6 billion
Company’s focus: Semiconductor manufacturing
Year founded: 1968
Headquarters: Santa Clara, Calif.
Phone: (480) 554-8080
Website: www.intel.com

Target Corp.

Arizona employees in 2011: 9,300
Employment change since 2010: Added about 500 jobs
2010 revenue: $65.4 billion
Company’s focus: Discount retailer
Year founded: 1962
Headquarters: Minneapolis
Phone: (612) 304-6073
Website: www.target.com

US Airways

Arizona employees in 2011: 8,926
Employment change since 2010: Added about 150 jobs
2010 revenue: $11.9 billion
Company’s focus: Airline
Year founded: 1981
Headquarters: Tempe
Phone: (480) 693-0800
Website: www.usairways.com

Catholic Healthcare West

Arizona employees in 2011: 8,291
Employment change since 2010: Added about 500 jobs
2010 revenue: $9.9 billion
Company’s focus: Health care
Year founded: 1986
Headquarters: San Francisco
Phone: (602) 406-3000
Website: www.chw.edu

Home Depot Inc.

Arizona employees in 2011: About 8,000
Employment change since 2010: Added about 350 jobs
2010 revenue: $66.2 billion
Company’s focus: Home improvement
Year founded: 1978
Headquarters: Atlanta
Phone: (714) 940-3500
Website: www.homedepot.com

Walgreen Co.

Arizona employees in 2011: 7,750
Employment change since 2010: Stayed about even
2010 revenue: $63.3 billion
Company’s focus: Retail drugstores
Year founded: 1901
Headquarters: Deerfield, Ill.
Phone: (847) 940-2500
Website: www.walgreens.com

Safeway Stores Inc.

Arizona employees in 2011: 7,500
Employment change since 2010: Stayed about even
2010 revenue: $41.1 billion
Company’s focus: Grocery stores
Year founded: 1926
Headquarters: Pleasanton, Calif.
Phone: (480) 894-4100
Website: www.safeway.com

American Express Co.

Arizona employees in 2011: 7,465
Employment change since 2010: Added about 200 jobs
2010 revenue: $30.2 billion
Company’s focus: Financial services
Year founded: 1850
Headquarters: New York
Phone: (623) 492-7474
Website: www.americanexpress.com

Freeport-McMoRan Copper & Gold Inc.

Arizona employees in 2011: About 7,000
Employment change since 2010: Added about 935 jobs
2010 revenue: $19 billion
Company’s focus: Mining
Year founded: 1834
Headquarters: Phoenix
Phone: (602) 366-7323
Website: www.fcx.com

Pinnacle West Capital Corp.

Arizona employees in 2011: 6,900
Employment change since 2010: Stayed about even
2010 earnings: $330.4 million
Company’s focus: Electric utility
Year founded: 1985
Headquarters: Phoenix
Phone: (602) 250-1000
Website: www.pinnaclewest.com

Bashas’ Supermarkets

Arizona employees in 2011: 6,641
Employment change since 2010: Lost about 1,800 jobs
2010 revenue: Unavailable
Company’s focus: Grocery stores
Year founded: 1932
Headquarters: Chandler
Phone: (480) 895-9350
Website: www.bashas.com

Scottsdale Healthcare

Arizona employees in 2011: 6,556
Employment change since 2010: Added about 55 jobs
2010 revenue: Unavailable
Company’s focus: Health care
Year founded: 1962
Headquarters: Scottsdale
Phone: (480) 882-4000
Website: www.shc.org

UA Healthcare

Arizona employees in 2011: About 6,000
Employment change since 2010: Added about 2,050 jobs
2010 revenue: Unavailable
Company’s focus: Health care
Year founded: 1971
Headquarters: Tucson
Phone: (520) 694-7737
Website: www.u.arizona.edu

Circle K Corp.

Arizona employees in 2011: 5,690
Employment change since 2010: Added about 590 jobs
2010 revenue: $16.4 billion
Company’s focus: Convenience stores
Year founded: 1951
Headquarters: Laval, QC, Canada
Phone: (602) 728-8000
Website: www.CircleK.com

General Dynamics

Arizona employees in 2011: 5,026
Employment change since 2010: Added about 1,810 jobs
2010 revenue: $32.5 billion
Company’s focus: Defense, communications
Year founded: 1952
Headquarters: Falls Church, Va.
Phone: (480) 441-3033
Website: www.generaldynamics.com

Boeing Co.

Arizona employees in 2011: 4,800
Employment change since 2010: Added about 100 jobs
2010 revenue: $64.3 billion
Company’s focus: Aircraft manufacturing
Year founded: 1916
Headquarters: Chicago
Phone: (480) 891-3000
Website: www.boeing.com

Carondelet Health Network

Arizona employees in 2011: 4,690
Employment change since 2010: Added about 124 jobs
2010 revenue: About $601 million
Company’s focus: Health care
Year founded: 1880
Headquarters: Tucson
Phone: (520) 872-3000
Website: www.carondelet.org

Mayo Foundation

Arizona employees in 2011: 4,522
Employment change since 2010: Added about 138 jobs
2010 revenue: $7.9 billion
Company’s focus: Health care
Year founded: 1864
Headquarters: Rochester, Minn.
Phone: (480) 301-8000
Website: www.mayo.edu

CVS Caremark Corp.

Arizona employees in 2011: 4,500
Employment change since 2010: Added about 50 jobs
2010 revenue: $96.4 billion
Company’s focus: Pharmaceutical services
Year founded: 1993
Headquarters: Nashville
Phone: (615) 743-6600
Website: www.caremark.com

Salt River Project

Arizona employees in 2011: 4,346
Employment change since 2010: Lost about 392 jobs
2010 revenue: $2.7 billion
Company’s focus: Utility supplier
Year founded: 1903
Headquarters: Phoenix
Phone: (602) 236-5900
Website: www.srpnet.com

Costco Inc.

Arizona employees in 2011: 4,151
Employment change since 2010: Added about 951 jobs
2010 revenue: $76.2 billion
Company’s focus: Membership discount stores
Year founded: 1976
Headquarters: Issaquah, Wash.
Phone: (602) 293-5007
Website: www.costco.com

Abrazo Health Care *

Arizona employees in 2011: 4,089
Employment change since 2010: Added about 951 jobs
2010 revenue: $1.5 billion
Company’s focus: Health care
Year founded: 1997
Headquarters: Nashville
Phone: (602) 674-1400
Website: www.abrazohealth.com
* A division of Vanguard Health Systems

Albertsons Inc.

Arizona employees in 2011: 4,000
Employment change since 2010: Lost about 450 jobs
2010 revenue: $5.9 billion
Company’s focus: Grocery and drug stores
Year founded: 1939
Headquarters: Boise, ID
Phone: (602) 382-5300
Website: www.albertsons.com

FedEx Corp.

Arizona employees in 2011: 3,918
Employment change since 2010: Added about 330 jobs
2010 revenue: $34.7 billion
Company’s focus: Delivery, copy centers
Year founded: 1971
Headquarters: Memphis, Tenn.
Phone: (866) 477-7529
Website: www.fedex.com

Southwest Airlines Co.

Arizona employees in 2011: 3,857
Employment change since 2010: Added about 259 jobs
2010 revenue: $12.1 billion
Company’s focus: Airline
Year founded: 1971
Headquarters: Dallas
Phone: (602) 304-3983
Website: www.southwest.com

Marriott International

Arizona employees in 2011: 3,522
Employment change since 2010: Added about 722 jobs
2010 revenue: $11.7 billion
Company’s focus: Resorts and hotels
Year founded: 1927
Headquarters: Bethesda, Md.
Phone: (301) 380-3000
Website:  www.marriott.com

Qwest Communications Inc.

Arizona employees in 2011: 3,200
Employment change since 2010: Lost about 190 jobs
2010 revenue: $12.3 billion
Company’s focus: Telecommunications
Year founded: 1896
Headquarters: Denver
Phone: (800) 244-1111
Website: www.Qwest.com

United Parcel Service

Arizona employees in 2011: 3,170
Employment change since 2010: Lost about 48 jobs
2010 revenue: $49.5 billion
Company’s focus: Package delivery
Year founded: 1907
Headquarters: Atlanta
Phone: (888) 967-5877
Website: www.ups.com

John C. Lincoln Health Network

Arizona employees in 2011: 3,166
Employment change since 2010: Added about 539 jobs
2010 revenue: $551 million
Company’s focus: Health care
Year founded: 1927
Headquarters:  Phoenix
Phone: (602) 870-943-2381
Website: www.jcl.com

USAA

Arizona employees in 2011: 3,045
Employment change since 2010: Added about 74 jobs
2010 revenue: $17.9 billion
Company’s focus: Financial services
Year founded: 1922
Headquarters: San Antonio
Phone: (800) 531-8111
Website: www.usaa.com

Charles Schwab & Co. Inc.

Arizona employees in 2011: 3,001
Employment change since 2010: Stayed about even
2010 revenue: $4.2 billion
Company’s focus: Financial services
Year founded: 1974
Headquarters: San Francisco
Phone: (800) 435-4000
Website: www.schwab.com

Freescale Semiconductor

Arizona employees in 2011: About 3,000
Employment change since 2010: Stayed about even
2010 revenue: $4.5 billion
Company’s focus: Microchip manufacturing
Year founded: 1953
Headquarters: Austin
Phone: (512) 895-2000
Website: www.freescale.com

IBM Corp.

Arizona employees in 2011: About 3,000
Employment change since 2010: Stayed about even
2010 revenue: $95.8 billion
Company’s focus: Technology services
Year founded: 1924
Headquarters: Armonk, N.Y.
Phone: (800) 426-4968
Web site: www.us.ibm.com

Cox Communications Inc.

Arizona employees in 2011: 2,997
Employment change since 2010: Lost about 67 jobs
2010 revenue: $9.1 billion
Company’s focus: Telecommunications
Year founded: 1962
Headquarters: Atlanta
Phone: (623) 594-0505
Website: www.cox.com

TMC HealthCare

Arizona employees in 2011: 2,966
Employment change since 2010: Lost about 84 jobs
2010 revenue: Unavailable
Company’s focus: Health care
Year founded: 1943
Headquarters: Tucson
Phone: (520) 327-5461
Website: www.tmcaz.com

Verizon Wireless

Arizona employees in 2011: 2,901
Employment change since 2010: Added about 201 jobs
2010 revenue: $63.4 billion
Company’s focus: Wireless provider
Year founded: 1984
Headquarters: Basking Ridge, N.J.
phone: (480) 763-6300
Website: www.verizonwireless.com

Cigna HealthCare of AZ

Arizona employees in 2011: 2,865
Employment change since 2010: Added about 401 jobs
2010 revenue: $21.3 billion
Company’s focus: Health care
Year founded: 1972
Headquarters: Philadelphia
Phone: (602) 942-4462
Website: www.cigna.com

Grand Canyon University

Arizona employees in 2011: 2,818
Employment change since 2010: Added about 537 jobs
2010 revenue: $385.8 million
Company’s focus: Educational services
Year founded: 1949
Headquarters: Phoenix
Phone: (602) 639-7500
Website: www.gcu.edu

Starbucks Coffee Co.

Arizona employees in 2011: 2,783
Employment change since 2010: Added about 1,003 jobs
2010 revenue: $10.7 billion
Company’s focus: Food service
Year founded: 1971
Headquarters: Seattle
Phone: (602) 340-0455
Website: www.starbucks.com

Go Daddy Group Inc.

Arizona employees in 2011: 2,754
Employment change since 2010: Added about 441 jobs
2010 revenue: $741.2 million
Company’s focus: Internet services/technology
Year founded: 1997
Headquarters: Scottsdale
Phone: (480) 505-8800
Website: www.GoDaddy.com

These are the state’s 5 largest government employers, ranked by the number of employees.

State of Arizona: About 49,800 employees
City of Phoenix: About 15,100 employees
Maricopa County: 12,792 employees
Arizona State University: 11,185 employees
Mesa Public Schools: 8,376 employees

Arizona Business Magazine January/February 2012

top 10 places 2011

Top 10 Places To Work In Arizona For Women

Arizona has an increasing number of employers that women have seen as a beneficial place to work. The following are companies that have been selected as the best places for women to work . No matter what your background there is a company that is dynamic enough to fit your needs.

10.

Bryan Cave LLPLaw firm

Bryan Cave professionals practice in client service groups and industry practice teams that offer legal counsel and advice in virtually every area of interest to business and entrepreneurial clients. Services range from insurance, commercial litigation, government contracts to non-profit organizations. This is a great place for women to work because of the diversity and the women’s groups the company supports such as:

St. Louis Women’s History Month Symposium

New York Women’s Forum Holds ‘Women of Inspiration’ Luncheon

New York Women’s Forum Holds Trunk Show

top 10 places 2011

9.

Express Scripts Inc. – Pharmacy benefits manager

Founded in 1986 and never owned by a drug manufacturer, Express Scripts aligns its interests with those of plan sponsors and their members. Express Scripts handles millions of prescriptions each year through home delivery and at retail pharmacies. A nice place for women to work because of the diversity and the wide-range of departments from which to choose.

8.

Arizona Women’s Education and Employment Inc. - Workforce development

AWEE has been transforming the lives of Arizonans into “faces of success” for nearly 30 years. Since their inception, they have helped create successful beginnings and renewed hope for more than 90,000 women, men and young adults. They assist in getting people off welfare. Today, AWEE is Arizona’s preeminent workforce development organization, offering a diverse range of evidence-based training and support services throughout Maricopa and Yavapai counties. This is a great place for women because it allows women to inspire other women and educate one another on business and employment. The name speaks for itself.

7.

WestGroup ResearchMarket-research services

WestGroup Research is a full service market research company based in Phoenix. As Arizona’s original and largest research firm, they have a history of working with most key government and corporate entities in the state since 1959. They are now the Southwest’s largest full-service market research firm, serving clients across the nation. This company has been selected as a great place for women to work because of they dynamic client base that connects with positions that typically are male based, such as banking and government.

top 10 workplaces 2011

6.

Blue Cross Blue Shield of ArizonaHealth insurance

BlueNet offers online tools, resources and services for Blue Cross Blue Shield of Arizona members, brokers, providers and group benefit administrators. Women have advanced with this company quickly and possess skills for all health insurance offices.

5.

Arizona Department of Corrections

Women have been raising the bar with the Dept. of Corrections positions they obtain. Forty-seven percent of the officers are women.

4.

Intel Corp

Intel corporation are sponsors of tomorrow not only through their technical innovation, but through the endless efforts in education, environmental sustainability, healthcare, and much more — with the belief that technology makes life more exciting and can help improve the lives of people around the world. This is a great place for women to work because of the growth and transfer opportunities.

top 10 workplaces 2011

3.

Cox Media

As the third-largest cable entertainment and broadband services provider in the country, Cox Communications Inc. is best known for pioneering the bundle of television, Internet and telephone services together, offering consumers the ability to consolidate their services with one provider. This company made the list because they provide training that encourages women to be committed to ongoing learning, entrepreneurship, and Cox offers great benefits.

2.

Phoenix Children’s Hospital - Children’s hospital

Phoenix Children’s is one of the 10 largest children’s hospitals in the country and provides specialty and sub-specialty inpatient, outpatient, trauma, emergency and urgent care to children and families in Arizona and throughout the Southwest. This is a great place for women to work because as it expands the need for positions will grow giving women a wide variety of areas to transfer and explore higher educational options.

top 10 workplaces 2011

1.

USAA - Insurance, banking and financial services

USAA provides a full range of highly competitive financial products and services to the military and their families. Their  world-class employees are personally committed to delivering excellent service and great advice. Women have been able to gain great skills that will promote growth. This company encourages women to succeed and do better.