Tag Archives: march-april-2012


2012 Mediation Guide

Arizona Business Magazine used its own research and referenced professional ratings and rankings of law professionals to determine the legal professionals who made the 2012 Mediation Guide. Arizona Business Magazine has used its best efforts in assembling material for this list, but does not warrant that the information contained herein is a complete or exhaustive list of the top alternative dispute resolution attorneys in Arizona, and hereby disclaims any liability to any person for any loss or damage caused by errors or omissions herein.

All attorneys are listed in alphabetical order.

Fennemore Craig
3003 N. Central Ave., #2600, Phoenix, AZ 85012-2913
Abdo has extensive experience in arbitration, mediation, investigations, administrative proceedings and litigation, including bench and jury trials.

Broening Oberg Woods & Wilson, P.C.
1122 E. Jefferson St., Phoenix, AZ 85034
Ahern’s practice is confined to mediations, neutral case evaluations, arbitrations, special master appointments and consultation in his areas of practice experience — real estate, commercial enterprises, title insurers, escrow agencies, insurance agencies, lenders, and property managers.

Aiken Schenk Hawkins & Ricciardi
4742 N. 24th St., Phoenix, AZ 85016
Aiken devotes a substantial portion of his practice to mediation and arbitration, and was selected by Best Lawyers in America as Lawyer of the Year, 2012 (Mediation, Phoenix).

Bowman and Brooke, LLP
2901 N. Central Ave., #1600, Phoenix, AZ 85012
A former Superior Court judge, Albrecht incorporates her vast experience and skills to her practice, which includes arbitration and mediation. Albrecht is an American Arbitration Association (AAA) certified arbitrator.

Jennings, Strouss & Salmon
1 E. Washington St., #1900, Phoenix, AZ 85004-2554
Alston serves as both an arbitrator and a mediator in all areas of civil litigation, including domestic relations, eminent domain, and matters involving real estate and contract disputes. Cummins has extensive trial experience in the areas of health care and is an experienced arbitrator and mediator. Zimmerman is a certified mediator by The Institute for Conflict Management, LLC and completed the Advanced Negotiation Skills Program at the Harvard Law School Negotiation Insight Initiative.

Ryley Carlock & Applewhite
One N. Central Ave., #1200, Phoenix, AZ 85004-4417
Beams is an accomplished neutral who has resolved countless disputes through the mediation and arbitration processes. He is diligent in his efforts to bring matters to resolution, as evidenced by his high success rate in doing so.

Osborn Maledon, P.A.
2929 N. Central Ave., Phoenix, AZ 85012
Beyers has served as an arbitrator and a mediator in hundreds of arbitrations on a variety of business disputes, and is a member of the American Arbitration Association’s specialized panels, including its Large and Complex Case Panel, and Franchise, Securities and Real Estate Panels.

Engelman Berger, P.C.
3636 N. Central Ave., Phoenix, AZ 85012
Berger and Engelman offer the facilitation of the resolution of disputes through practical and cost-effective mediation. Berger concentrates his practice on assisting business owners, lenders, lessors, and other parties in resolving commercial disputes, with an emphasis on matters pending in the U.S. Bankruptcy Court or involving troubled loans or troubled businesses.

Mariscal, Weeks, McIntyre & Friedlander
2901 N. Central Ave., #200, Phoenix, AZ 85012
Five of the fi rm’s senior lawyers are actively and continuously involved in alternative dispute resolution, including acting as arbitrators, mediators and neutral case evaluators in Arizona and throughout the Southwest.

7272 E. Indian School Rd., #206, Scottsdale, AZ 85251
Blommel has more than 28 years of experience as an employment and labor law attorney, 15 years as a practicing mediator, including seven years serving as a contract mediator for the U.S. Postal Service.

101 N. First Ave., #2080, Phoenix, AZ 85003
Booden offers mediation as another means to resolve the issues that arise out of the dissolution of a marriage.

212 E. Bethany Home Rd., Phoenix, AZ 85012-1229
Since 1987, Buehler has mediated or arbitrated more than 2,500 disputes. Buehler’s experience includes corporate, commercial, partnership, bodily injury and wrongful death, professional (medical, dental, and legal) malpractice, construction, environmental, and probate disputes.

Gammage & Burnham
2 N. Central Ave., 15th Floor, Phoenix, AZ 85004
As part of Gammage & Burnham’s practice, several attorneys are available to serve as mediators or arbitrators in employment, construction, general, commercial and other litigation matters.

2415 E. Camelback Rd., #700, Phoenix, AZ 85016
Damron specializes in alternative dispute resolution including mediation, settlement conferences and arbitration.

Ryan Rapp & Underwood
3200 N. Central Ave., #1600, Phoenix, AZ 85012
Dodge’s practice has an emphasis in the area of commercial contract and real estate, and arbitration and mediation.

Perkins Coie
2901 N. Central Ave., #2000, Phoenix, AZ 85012-2788
Eckstein’s practice is focused on civil litigation and he also frequently serves as a mediator and arbitrator.

6525 N. Central, Ave., Phoenix, AZ 85012
Devoting her practice to mediation, arbitration and alternative dispute resolution, Feeney has litigated cases in the areas of medical malpractice, wrongful death, personal injury and other tort litigation.

The Fleischman Law Firm
2850 N. Swan Rd., #120, Tucson, AZ 85712
Fleischman created the fi rst Center for Dispute Resolution in the Arizona Superior Court system, saving litigants and taxpayers millions of dollars each year. To date, he has mediated more than 6,000 cases for clients.

2850 E. Camelback Rd., #200, Phoenix, AZ 85016
Fogel is a full-service conflict management and dispute resolution professional, providing mediation, arbitration and facilitation services.

Lewis and Roca
40 N. Central Ave., #1900, Phoenix, AZ 85004
Goldsmith mediates commercial disputes and has extensive experience handling matters related to Articles 2 and 9 of the Uniform Commercial Code, commercial and real estate lending and leasing, and loan documentation.

Polsinelli Shughart
1 E. Washington St., #1200, Phoenix, AZ 85004
Goodwin is a professionally trained mediator and served as a judge pro tempore with the Maricopa County Superior Court from 1982-2005.

Simmons & Gottfried, PLLC
8160 E. Butherus Dr., #7, Scottsdale, AZ 85260
Specialties include family matters, commercial and business issues, employment disputes, and real estate matters.

Bryan Cave LLP
2 N. Central Ave., #2200, Phoenix, AZ 85004-4406
Grimsley has represented a variety of domestic and foreign companies in international arbitrations.

Snell & Willmer
400 E. Van Buren St., #1900, Phoenix, AZ 85004-2202
Guy’s practice includes mediation and arbitration of litigated disputes. Winterscheidt serves as an arbitrator of employment disputes for the American Arbitration Association.

Jennings, Haug & Cunningham
2800 N. Central Ave., #1800, Phoenix, AZ 85004
ADR attorneys at Jennings, Haug & Cunningham represent businesses, agencies and individuals involved in business disputes.

The Herzog Law Firm, P.C.
14350 N. 87th St., #180, Scottsdale, AZ 85260
Herzog is a certified specialist in injury and wrongful death litigation and his practice includes arbitration and mediation.

3219 E. Camelback Rd., Phoenix, AZ 85018
Since receiving formal mediation training in 1995, Kalish has devoted his law practice almost exclusively to providing alternative dispute resolution services as both an arbitrator and mediator.

Davis Miles
80 E. Rio Salado Pkwy., #401, Tempe, AZ 85281
Lassiter has an “AV Preeminent” rating by the Martindale-Hubbell Peer Review Ratings system, which connotes the highest possible rating in both legal ability and ethical standards and is head of dispute resolution department.

Insight Employment Mediation
8149 N. 87th Pl., Scottsdale, AZ 85258
Lieberman’s practice is focused on the prevention and resolution of workplace and business conflict. She mediates primarily employment and commercial matters.

2575 E. Camelback Road, #450, Phoenix, AZ 85016
Marks is a nationally known arbitrator and mediator of commercial disputes involving insurance, reinsurance, securities and product liability. He is an arbitrator for the AAA on its commercial, reinsurance and large complex case panels and is a mediator on the AAA mediation panel.

LaSota & Peters
722 E. Osborn Rd., #100, Phoenix, AZ 85014
Meyerson is a mediator, arbitrator, and trainer. From 1990 through 2000, Meyerson practiced commercial and employment litigation with Meyer, Hendricks, Victor, Osborn & Maledon, and Steptoe & Johnson.

Milligan Lawless Taylor Murphy & Bailey, P.C.
4647 N. 32nd St., #185, Phoenix, AZ 85018
Milligan specializes in health care law and mediation of litigated cases and pre-litigation disputes.

Mediation and Arbitration Services, PLLC
2375 E. Camelback Rd., #500, Phoenix, AZ 85016-3489
Pallin-Hill offers ADR for general civil matters, including commercial disputes, construction, condemnation, employment, family, malpractice, elder abuse/nursing homes, personal injury, probate, and real estate.

4771 E. Camp Lowell Dr., Tucson, AZ 85712
Rees offers services as a mediator, services as an arbitrator or represents individuals who wish to have matters resolved through means other than a civil trial.

Cooley & Robbins, LLC
10211 W. Thunderbird Blvd., #201, Sun City, AZ 85351
Robbins is a member of the State Bar Alternative Dispute Resolution Section and is also a member of the Association for Conflict Resolution. She is active in the area of mediation and disputes and contested matter in elder law.

Sacks Tierney
4250 N. Drinkwater Blvd., 4th Floor, Scottsdale, AZ 85251-3693
In addition to serving on some of the AAA’s most sought-after arbitration panels, Sacks Tierney attorneys regularly appear as advocates in arbitrations (or mediations) under AAA rules, or in State Court arbitrations convened under an arbitration agreement.

Tiffany & Bosco
2525 E. Camelback Rd., Phoenix, AZ 85016-9240
Royal’s practice emphasizes intra-corporate dispute and director, officer and manager liability issues.

DeConcini McDonald Yetwin & Lacy, P.C.
7310 N. 16th St., #330, Phoenix, AZ 85020
Schwartz actively serves as a mediator and arbitrator of intellectual property disputes.

Scott & Skelly
1313 E. Osborn Rd., #120, Phoenix, AZ 85014
Scott is a former judge on the Arizona Superior Court who now serves full-time as a mediator, arbitrator, appraisal umpire and discovery master. Skelly has conducted thousands of mediations in virtually every kind of civil case.

Brian Smith Mediation & Arbitration
550 W. Baseline Rd., #102-240, Mesa, AZ 85210
Brian has established himself as a proven mediator, adept at impartially assisting and guiding parties to effectively facilitate their self-determined mutual decision making which is the cornerstone of the mediation process.

Beer & Toone, P.C.
76 E. Mitchell Dr., Phoenix, AZ 85012-2330
Toone has served as settlement judge, arbitrator or mediator in more than 2,100 cases in Maricopa County.

Jones, Skelton and Hochuli, P.L.C.
2901 N. Central Ave., #800, Phoenix, AZ 85012
Zukowski is a construction and commercial arbitrator and mediator for the AAA. Mark also serves as a private arbitrator and mediator and as a settlement conference Judge Pro Tem for the Maricopa County Superior Court.

Arizona Business Magazine March/April 2012

mediation - AZ Business Magazine March/April 2012

The ABC’s Of Mediation

Alternative dispute resolution can be a cost-effective way to resolve legal issues

From a business perspective, mediation makes sense as a strategic tool to reduce risk. You receive a great return on your investment of a relatively small amount of both time and money.

For those of you who might be new to legal disputes or serious conflict, here are the ABC’s of mediation.


Mediators are typically lawyers, ex-judges or in some instances non-lawyers who are trained, skilled and experienced in helping people resolve conflict. The mediator helps each person to explore various aspects of the conflict, to be open to new information, and to consider possible resolutions that may not have been considered before.

The mediator works to reach a resolution that works for all involved. Discussions occur in joint or separate session, or both. What the mediator thinks a reasonable resolution should be may or may not have any bearing on the outcome. His or her opinion is just one of many factors that are considered in evaluating whether, and how, to resolve a dispute.

When the goal is reached of resolving the conflict in a way that works for all parties, the mediator documents the agreement so that it is a binding settlement, or a commitment to future action in the workplace.


Mediation is a structured, confidential process where people in conflict seek to resolve their differences with the help of a neutral third party (the mediator) who facilitates a resolution that both parties agree to. In mediation, the parties make the final decision. Company representatives, including management representatives and/or human resources professionals typically attend on behalf of the business.

The outcome is a written agreement, which becomes a legally binding resolution. It is generally referred to as a “Settlement Agreement,” or a “Settlement Agreement and Release,” because it releases all claims against the company.

Mediation can typically be completed in a day-long session, although occasionally, some follow-up is needed.

Mediation is voluntary, in the truest sense of the word. That’s because no solution is imposed on anyone. It’s what the parties believe is fair, or workable, that controls. If the parties to the conflict do not agree, there is no resolution, and they can continue with any other avenues of redress available to them, such as proceeding in court, or pursuing other formal grievance processes.

Arbitration is a more formal, legalistic process. It is just like court, only a hearing (vs. a “trial”) is held in a private conference room. The Arbitrator is a typically a lawyer who acts as privately-retained judge. Opening and closing statements are given, exhibits are formally introduced, and witnesses give testimony under oath.

After the hearing, which can last anywhere from a few days to a few weeks, the Arbitrator renders a written, binding decision.


Consider using a mediator in three instances:
• Litigation has been filed. You’ve been sued, and it’s going to take years and likely cost well over $100,000 to get to trial. Funds put towards the fight could be better spent on resolution.
• Litigation has been threatened. If you’ve tried, but you have been unable to resolve a dispute informally between yourself and the other party, offer to bring in a mediator, for the same reasons.
• You have serious conflict between valuable employees. If your company’s productivity and the bottom line are being seriously impacted by workplace tension, bring in a mediator to help the parties work through the conflict.

Amy Lieberman is a mediator, arbitrator and the Executive Director of Insight Employment Mediation, based in Scottsdale. Her forthcoming book is titled, “Mediation Success: Get it Out, Get it Over and Get Back to Business.”

Arizona Business Magazine March/April 2012


Arizona’s Top Lawyers – 2012 Construction Litigation Employment/Labor Relations

Arizona Business Magazine used its own research, solicited input from legal experts, and referenced professional ratings and rankings to determine the legal professionals who made the 2012 Top Lawyers list.

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Banking Healthcare
Business/Corporate Law Intellectual Property
Construction Litigation Mergers and Acquisitions
Real Estate
Environmental Law Securities and Corporate Finance
Estate and Trust Litigation Tax



Kevin J. Bonner ◆ Fennemore Craig PC
602-916-5379 ◆ fclaw.com
Bonner has extensive experience in construction litigation, representing commercial owners, contractors, design professionals and homeowners in a variety of disputes involving both private and public contracts.

David J. Cantelme ◆ Cantelme & Brown PLC
602-200-0104 ◆ cb-attorneys.com
Cantelme focuses his practice in the areas of representation of government entities, construction law, government contracts and procurement, education law and commercial litigation.

Michael J. Holden ◆ Holden Willits PLC
602-508-6210 ◆ holdenwillits.com
Holden has concentrated his practice for over 23 years in the areas of commercial litigation and construction law.

Brad Holm ◆ Holm Wright Hyde & Hays PLC
480-961-0040 ◆ holmwright.com
Holm concentrates his practice in commercial litigation, with particular emphasis on construction, architect/engineer liability, and environmental matters.

Michael A. Ludwig ◆ Jones Skelton & Hochuli, PLC
602-263-7342 ◆ jshfirm.com
Ludwig concentrates his practice on construction law, personal injury defense, insurance coverage litigation and professional liability defense.

Matthew B. Meaker ◆ Andante Law Group
480-421-9449 ◆ andantelaw.com
Meaker currently serves on the Executive Council of the State Bar of Arizona Construction Law Section.

William Nebeker ◆ Koeller, Nebeker, Carlson & Haluck, LLP
602-256-0000 ◆ knchlaw.com
Nebeker practices in the area of insurance litigation defense with an emphasis on personal injury and construction defect litigation.

Randy Nussbaum ◆ Nussbaum Gillis & Dinner, P.C.
480-609-0011 ◆ nussbaumgillis.com
Nussbaum’s practice concentrates in the areas of real estate, construction, and contracting law.

Robert F. Roos ◆ Lewis and Roca LLP
602-262-5779 ◆ lrlaw.com
Roos advises businesses on all facets of commercial, construction and environmental law and regularly represents clients in litigation, arbitration and administrative proceedings.

Sharon B. Shively ◆ Sacks Tierney
480-425-2625 ◆ sackstierney.com
Named to The Best Lawyers in America list for construction law and construction litigation from 2007-2012.


Joseph T. Clees ◆ Ogletree Deakins
602-778-3700 ◆ ogletreedeakins.com
Clees represents employers throughout the United States in discrimination and wrongful discharge cases and labor relations.

John Alan Doran ◆ Sherman and Howard
602-240-3000 ◆ sah.com
Doran has more than 20 years of experience representing clients primarily in the areas of labor and employment, appellate and litigation.

Carrie Francis ◆ Stinson Morrison Hecker LLP
602-212-8535 ◆ stinson.com
Francis has extensive trial experience representing clients in labor, employment and commercial disputes.

Paul R. Garry ◆ Meckler Bulger Tilson Marick & Pearson LLP
602-734-0862 ◆ mbtlaw.com
Garry has practiced in the areas of labor and employment relations law for over 30 years representing various corporate clients, including insurance and manufacturing companies.

Amy J. Gittler ◆ Jackson Lewis LLP
602-714-7044 ◆ jacksonlewis.com
Gittler advises, counsels, and defends corporations and business professionals in all aspects of employment, including wrongful termination, sexual harassment, wage and hour, and employment discrimination.

Lawrence Allen Katz ◆ Steptoe & Johnson LLP
602-257-5211 ◆ steptoe.com
Katz is head of his fi rm’s Labor Relations and Employment Law
Department and manages the 12 Phoenix attorneys who practice in that area.

Stanley Lubin ◆ Lubin & Enoch, P.C.
602-234-0008 ◆ lubinandenoch.com
Lubin’s practice concentrates in providing advice and representing labor unions, employees and employers in all facets of labor relations and employment law.

Jill Osborn ◆ Udall, Shumway & Lyons
480-461-5331 ◆ udallshumway.com
Osborne is a regular speaker at legal seminars and statewide conferences and frequently speaks before school administrators and employees on education and employment law issues.

Michael J. Petitti ◆ Gomez & Petitti PC
602-957-8686 ◆ gomezlaw.net
Petitti focuses on labor and employment law, from contract disputes, discrimination and wrongful discharge, to wage and hour issues and matters under the auspices of the National Labor Relations Board.

David A. Selden ◆ The Cavanagh Law Firm
602-322-4009 ◆ cavanaghlaw.com
Selden concentrates his practice on employment law matters, including discrimination, wrongful discharge and employment contracts, workplace torts, noncompetition, trade secrets, and human resources counseling.

Arizona Business Magazine has used its best efforts in assembling material for this list, but does not warrant that the information contained herein is a complete or exhaustive list of the top lawyers in Arizona, and hereby disclaims any liability to any person for any loss or damage caused by errors or omissions herein.

Arizona Business Magazine March/April 2012


Arizona’s Top Lawyers 2012 – Mergers & Acquisitions – Real Estate

Arizona Business Magazine used its own research, solicited input from legal experts, and referenced professional ratings and rankings to determine the legal professionals who made the 2012 Top Lawyers list.

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Banking Healthcare
Business/Corporate Law Intellectual Property
Construction Litigation Mergers and Acquisitions
Real Estate
Environmental Law Securities and Corporate Finance
Estate and Trust Litigation Tax



Charles R. Berry ◆ Polsinelli Shughart PC
602-650-2030 ◆ polsinelli.com
Berry has extensive experience in securities regulation, public offerings, business mergers, acquisitions and sales.

Brian H. Blaney ◆ Greenberg Traurig, LLP
602-445-8322 ◆ gtlaw.com
Blaney concentrates his practice on corporate and securities law, mergers and acquisitions, and private equity investments.

Joseph M. Crabb ◆ Squire, Sanders & Dempsey
602-528-4084 ◆ squiresanders.com
Crabb focuses his practice on corporate finance and securities matters including merger and acquisition transactions, public and private securities offerings, and counseling corporate officers and directors.

Matthew P. Feeney ◆ Snell & Wilmer L.L.P.
602-382-6239 ◆ swlaw.com
Feeney’s practice is concentrated in the areas of mergers and acquisitions, securities offerings, SEC reporting and compliance, and corporate governance matters.

William M. Hardin ◆ Osborn Maledon PA
602-640-9322 ◆ omlaw.com
Hardin’s practice includes representing public and private companies in mergers and acquisitions, venture capital and private equity financing, securities offerings and other significant business transactions.

Karen C. McConnell ◆ Ballard Spahr LLP
602-798-5403 ◆ ballardspahr.com
McConnell is a partner in the business and finance department and practice leader of the mergers and acquisitions/private equity group.

Bruce E. Macdonough ◆ Greenberg Traurig, LLP
602-445-8305 ◆ gtlaw.com
For more than 25 years, Macdonough’s practice has concentrated on mergers and acquisitions, public and private securities offerings, and providing general corporate counsel to public and private companies.

Thomas J. Morgan ◆ Lewis and Roca LLP
602-262-5712 ◆ lrlaw.com
Morgan practices in the areas of securities, with emphasis in public and private securities offerings, private equity fundings, mergers and acquisitions, regulatory compliance, commercial transactions and general tax planning.

Steven D. Pidgeon ◆ DLA Piper LLP
480-606-5124 ◆ dlapiper.com
Pidgeon concentrates his practice on securities offerings, mergers and acquisitions, recapitalizations, and private equity and venture capital investments.

Susan E. Wells ◆ Jaburg & Wilk P.C.
602-248-1034 ◆ jaburgwilk.com
Wells’ 30 years of practice include mergers and acquisitions and securities at large law firms in Phoenix and New York City.


Edwin C. Bull ◆ Burch & Cracchiolo, P.A.
602-234-9913 ◆ bcattorneys.com
Martindale-Hubbell rated 5.0, Bull’s practice includes zoning, general plan amendments, specific area plan approvals and amendments, variances, development impact fees and real estate transactions.

J. Scott Burns ◆ Burns and Burns, P.C.
602-264-3227 ◆ b-blaw.com
Burns is a Board Certified Real Estate Law Specialist with a practice area emphasizing the acquisition and disposition of commercial and industrial properties, title review, landlord tenant issues and commercial lease negotiations.

Christopher A. Combs ◆ Combs Law Group
602-957-9810 ◆ combslawgroup.com
Combs writes a regular column for Arizona REALTOR Digest and is a former member of the Pittsburgh Pirates minor league baseball organization.

Mark Dioguardi ◆ Dioguardi Flynn LLP
480-970-2430 ◆ dioguardiflynn.com
Mark has 31 years of extensive practice in the fields of real estate law and private venture finance including in the areas of development, acquisitions and dispositions, joint ventures, finance, leasing, syndications, and zoning and entitlements.

Gerald L. Jaco ◆ Gust Rosenfeld PLC
602-257-7436 ◆ gustlaw.com
Jacobs has focused almost his entire 47-year legal career on real estate transactions and related areas.

Steven L. Lisker ◆ Squire, Sanders & Dempsey LLP
602-528-4023 ◆ squiresanders.com
Lisker is a certified specialist in real property law by the State Bar of Arizona, represents real estate developers and builders in the review, planning, acquisition, development, financing, sale, leasing and regulatory compliance of real estate projects.

J. Lawrence McCormley ◆ Tiffany & Bosco
602-255-6005 ◆ tblaw.com
McCormley has extensive transactional real estate, bankruptcy, and litigation experience.

Don J. Miner ◆ Fennemore Craig PC
602-916-5000 ◆ fclaw.com
Miner was the buyer’s counsel in sale of a portfolio of $101 million of loans secured by residential real estate mortgages.

James R. Nearhood ◆ Nearhood Law Offices PLC
480-269-8979 ◆ nearhoodlaw.com
For more than 20 years, Nearhood has been one of a small elite group of attorneys certified by the State Bar of Arizona as a Real Estate Specialist.

Michael E. Tiffany ◆ Tiffany & Bosco PA
602-255-6000 ◆ tblaw.com
Tiffany concentrates in the area of commercial transactions, primarily in real estate and finance.

Arizona Business Magazine has used its best efforts in assembling material for this list, but does not warrant that the information contained herein is a complete or exhaustive list of the top lawyers in Arizona, and hereby disclaims any liability to any person for any loss or damage caused by errors or omissions herein.

Arizona Business Magazine March/April 2012

Arizona’s Top Lawyers – 2012 Banking & Business/Corporate Law

Arizona Business Magazine used its own research, solicited input from legal experts, and referenced professional ratings and rankings to determine the legal professionals who made the 2012 Top Lawyers list.

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Banking Healthcare
Business/Corporate Law Intellectual Property
Construction Litigation Mergers and Acquisitions
Real Estate
Environmental Law Securities and Corporate Finance
Estate and Trust Litigation Tax



Michael A. Bosco ◆ Tiffany & Bosco
602-255-6002 ◆ tblaw.com
Bosco represents more than 40 top banks and mortgage lenders — including Freddie Mac and Fannie Mae — and private mortgage insurance companies.

Mark S. Bosco ◆ Tiffany & Bosco
602-255-6006 ◆ tblaw.com
Bosco is a lecturer at regional and national mortgage banking and default servicing seminars, and he has published numerous articles on mortgage banking, default servicing and related topics.

Scott DeWald ◆ Lewis and Roca
602-262-5333 ◆ lrlaw.com
DeWald’s practice focuses on the legal needs of high-tech, e-commerce and emerging companies and limited liability companies.

Dean Dinner ◆ Nussbaum Gillis & Dinner, P.C.
480-609-0011 ◆ nussbaumgillis.com
Negotiated and documented DIP financing transactions for both factoring companies and asset based lenders.

Richard Goldsmith ◆ Lewis and Roca
602-262-5341 ◆ lrlaw.com
Goldsmith practices primarily in the areas of lending, equipment leasing and sales, real estate, and general contract drafting.

W. Scott Jenkins ◆ Ryley Carlock and Applewhite
602-440-4890 ◆ rcalaw.com
Jenkins is a member of the fi rm’s Bankruptcy and Creditor’s Rights, Real Estate, Litigation, and Transportation practice groups.

Thomas E. Littler ◆ Gordon Silver
602-256-0400 ◆ gordonsilver.com
Littler represents debtors and creditors, trustees, official committees, and secured creditors in reorganizations in a wide range of industries.

Jared Parker ◆ DeConcini McDonald Yetwin & Lacy, P.C.
602-282-0500 ◆ deconcinimcdonald.com
Parker focuses on business restructuring and bankruptcy, litigation and creditors’ rights.

John Randolph ◆ Sherman & Howard
602-240-3000 ◆ sah.com
Randolph represents lenders in connection with workouts, prejudgment strategy and remedies and trustee’s sales foreclosures.

William G. Ridenour ◆ Ridenour, Hienton & Lewis
602-254-9900 ◆ rhkl-law.com
Ridenour’s practice emphasizes transactional, banking and corporate law.

Gil Rudolph ◆ Greenberg Traurig, LLP
602-445-8206 ◆ gtlaw.com
Rudolph representats finance companies, mortgage lenders, banks, title insurance companies and other consumer financial service providers.


Mark Barker ◆ Jennings, Haug & Cunningham, LLP
602-234-7828 ◆ jhc-law.com
Barker has a busy commercial transaction practice representing financial institutions and Arizona small businesses, commercial litigation practice with an emphasis on surety law, construction law and business dispute resolution.

Edwin D. Fleming ◆ Burch & Cracchiolo, P.A.
602-234-9921 ◆ bcattorneys.com
Fleming has successfully prosecuted and defended professionals, including lawyers and accountants, in cases involving high-stakes financial fraud and securities issues.

Dan Garrison ◆ Andante Law Group
480-421-9449 ◆ andantelaw.com
In 2007, Garrison received the “Turnaround of the Year” Award from the Arizona Chapter of the Turnaround Management Association.

Larry A. Hammond ◆ Osborn Maledon
602-640-9361 ◆ omlaw.com
Hammond served as an Assistant Watergate Special Prosecutor in 1973- 1974. One of his specialities is commercial litigation.

John L. Hay ◆ Gust Rosenfeld PLC
602-257-7468 ◆ gustlaw.com
Hay practices general corporate and commercial law, with emphasis on representing small- and medium-sized businesses.

John A. Klecan ◆ Renaud Cook Drury Mesaros, PA
602-307-9900 ◆ rcdmlaw.com
Klecan has been involved in precedent-setting products liability litigation, in Arizona and other jurisdictions.

P. Robert Moya ◆ Quarles & Brady
602-230-5580 ◆ quarles.com
Moya’s practice focuses on middle-market and emerging entrepreneurial and growth companies.

Brett Johnson ◆ Snell & Wilmer
602-382-6312 ◆ swlaw.com
Johnson’s practice includes representation in business, export, government contracting, and health care matters.

Michael Manning ◆ Stinson Morrison Hecker LLP
602-212-8503 ◆ stinson.com
Manning’s practice focuses on antitrust, business litigation, class actions, business litigation, governance, risk and compliance.

Kevin Olson ◆ Steptoe & Johnson
602-257-5275 ◆ steptoe.com
Olson’s focus is general corporate advice, mergers and acquisitions, securities and corporate finance, and other commercial transactions.

Brian Spector ◆ Jennings Strouss
602-262-5977 ◆ jsslaw.com
Spector is a business lawyer and litigator whose practice focuses on debt resolution, bankruptcy litigation and collection matters.

Arizona Business Magazine has used its best efforts in assembling material for this list, but does not warrant that the information contained herein is a complete or exhaustive list of the top lawyers in Arizona, and hereby disclaims any liability to any person for any loss or damage caused by errors or omissions herein.

Arizona Business Magazine March/April 2012


Arizona’s Top Lawyers – 2012 Environmental – Estate & Trust Lit

Arizona Business Magazine used its own research, solicited input from legal experts, and referenced professional ratings and rankings to determine the legal professionals who made the 2012 Top Lawyers list.

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Banking Healthcare
Business/Corporate Law Intellectual Property
Construction Litigation Mergers and Acquisitions
Real Estate
Environmental Law Securities and Corporate Finance
Estate and Trust Litigation Tax



Charles A. Bischoff ◆ Jorden Bischoff & Hiser PLC
480-505-3900 ◆ jordenbischoff.com
Bischoff practices in the areas of environmental and natural resources law.

Peter Culp ◆ Squire Sanders
602-528-4063 ◆ squiresanders.com
Culp’s practices includes representing various industrial and municipal clients with regard to facility siting, permitting, regulatory compliance and environmental cleanup matters arising under the major federal and state environmental laws.

Barton D. Day ◆ Polsinelli Shughart PC
602-650-2330 ◆ polsinelli.com
Day has been assisting clients with environmental and other regulatory matters for more than 25 years.

David P. Kimball, III ◆ Gallagher & Kennedy, P.A.
602-530-8130 ◆ gknet.com
Kimball is head of the firm’s environmental and natural resources department and is recognized nationally as an expert in all areas of federal, state and local environmental and natural resources law.

Michelle A. De Blasi ◆ Quarles & Brady LLP
602-229-5448 ◆ quarles.com
De Blasi is chair of the Solar Energy Law Team and focuses her practice on guiding renewable energy projects from concept to completion.

Michael C. Ford ◆ Polsinelli Shughart
602-650-2321 ◆ polsinelli.com
Ford has worked with clients ranging from religious orders to global corporations in navigating the complex web of environmental issues impacting real estate deals and industrial operations.

Ryan Hurley ◆ Rose Law Group
480-240-5585 ◆ roselawgroup.com
Hurley assists renewable energy clients with a variety of issues from entity planning, power purchase negotiations, and various regulatory and compliance issues.

Patrick J. Paul ◆ Snell & Wilmer L.L.P.
602-382-6359 ◆ swlaw.com
Paul’s practice is concentrated in environmental and toxic tort litigation, including mold, asbestos and pollution claims.

Michael J. Pearce ◆ Maguire & Pearce Attorneys at Law
602-277-2195 ◆ mpwaterlaw.com
From 1995 through 2002, Pearce was chief counsel of the Arizona Department of Water Resources and now focuses on his practice on energy and natural resources.

Lee A. Storey ◆ Ballard Spahr LLP
602-798-5443 ◆ ballardspahr.com
Storey has been named to Chambers USA: America’s Leading Lawyers for Business, for environmental and water rights law, from 2008-2011.


Rex H. Decker ◆ Decker & Woods PC
480-821-1012 ◆ deckerandwoods.com
Practice area include estate planning, wills, trusts, probate, guardianship and conservatorship, and estate and trust litigation.

Roger T. Hargrove ◆ Fennemore Craig PC
602-916-5459 ◆ fclaw.com
Hargrove practices in the areas of general civil commercial litigation and appeals, with emphasis on probate and trust litigation.

K. Alexander Hobson ◆ Duffield Adamson & Helenbolt, PC
520-792-1181 ◆ duffieldlaw.com
Hobson’s practice areas include estate planning, probate and trust law, elder law, and probate litigation.

Gregory M. Kruzel ◆ Braun Siler Kruzel PC
480-951-8044 ◆ bskarizonalaw.com
Braun Siler Kruzel focuses exclusively on estate planning, trust administration, and settlement of both contested and non-contested estates.

Phoebe Moffatt ◆ Sacks Tierney P.A.
602-268-4700 ◆ sackstierney.com
Moffatt is a certified specialist in estate and trust law, as certified by the Arizona Board of Legal Specialization and the State Bar of Arizona.

Stephen C. Newmark ◆ The Newmark Law Firm, PLLC
602-274-7552 ◆ newmarklawfirm.com
Newmark enjoys helping estate planning clients small and large put their lives and finances in order.

George L. Paul ◆ Lewis and Roca LLP
602-262-5326 ◆ lrlaw.com
Paul handles cases on a wide variety of issues, including probate, estate and trust litigation.

Michelle J. Perkins ◆ Owens & Perkins, P.C.
480-994-8824 ◆ oplaw.com
Perkins practices in the areas of estate planning for individuals and families, trust litigation, and contested and uncontested probate matters.

Jay M. Polk ◆ Barron & Polk PLLC
602-252-8100 ◆ azprobatelawyers.com
Polk’s primary areas of practice are probate, trust, estate, elder and mental health law.

John C. Vryhof ◆ Snell & Wilmer L.L.P.
602-382-6333 ◆ swlaw.com
Vryhof’s practice is concentrated in estate planning, charitable planning, foundation and non-profit organizations, business succession planning, and international estate planning.

Arizona Business Magazine has used its best efforts in assembling material for this list, but does not warrant that the information contained herein is a complete or exhaustive list of the top lawyers in Arizona, and hereby disclaims any liability to any person for any loss or damage caused by errors or omissions herein.

Arizona Business Magazine March/April 2012


Arizona’s Top Lawyers – 2012 Healthcare – Intellectual Property

Arizona Business Magazine used its own research, solicited input from legal experts, and referenced professional ratings and rankings to determine the legal professionals who made the 2012 Top Lawyers list.

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Banking Healthcare
Business/Corporate Law Intellectual Property
Construction Litigation Mergers and Acquisitions
Real Estate
Environmental Law Securities and Corporate Finance
Estate and Trust Litigation Tax



Charles L. Arnold ◆ Frazer Ryan Goldberg & Arnold LLP
602-277-2010 ◆ frgalaw.com
Arnold specializes in mental health and elder law, serving the developmentally disabled, the mentally ill, and the elderly.

Susan D. Brienza ◆ Ryley Carlock & Applewhite, P.C.
602-440-4885 ◆ rcalaw.com
Brienza is especially involved in issues concerning herbal products for women, and in biotechnology and nanotechnology issues.

Richard B. Burnham ◆ Gammage & Burnham PLC
602-256-0566 ◆ gblaw.com
Burnham has developed an extensive commercial litigation, administrative law and legislative practice which has evolved to emphasize health care reimbursement matters.

Frederick M. Cummings ◆ Jennings Strouss
602-262-5903 ◆ jsslaw.com
Cummings has extensive trial experience in the areas of health care, medical malpractice and medical products liability defense litigation.

Richard Davis ◆ Mesch Clark & Rothschild PC
520-624-8886 ◆ mcrazlaw.com
Davis’ practice areas include healthcare and cases that involve products liability, condemnation matters and medical malpractice.

Bill Drury ◆ Renaud Cook Drury Mesaros, PA
602-307-9900 ◆ rcdmlaw.com
Drury has a strong track record of success in defending medical malpractice and negligence claims, regulatory claims and administrative claims.

Barry D. Halpern ◆ Snell & Wilmer L.L.P.
602-382-6345 ◆ swlaw.com
Halpern’s practice is focused in business and health care matters.

Roger N. Morris ◆ Quarles & Brady LLP
602-229-5200 ◆ quarles.com
Morris is chairman of Quarles & Brady’s Health & Life Sciences Industry Group.

Lawrence J. Rosenfeld ◆ Greenberg Traurig
602-445-8502 ◆ gtlaw.com
Rosenfeld has more than 35 years of experience in the areas of health law and administrative law.

Beth J. Schermer ◆ Coppersmith Schermer & Brockelman PLC
602-381-5462 ◆ csblaw.com
Schermer’s legal practice concentrates in health care transactions, regulation, and operations.


Karin Scherner Aldama ◆ Perkins Coie LLP
602-351-8270 ◆ perkinscoie.com
Aldama focuses her practice on commercial and appellate litigation, with particular emphasis on complex commercial cases and issues relating to intellectual property protection, privilege law, choice-of-law, and cross-border litigation.

Glenn S. Bacal ◆ Bacal Law Group PC
480-245-6233 ◆ ipdepartment.net
Bacal Law Group focuses on intellectual property, including litigation, administration, trademarks, copyrights, trade secrets, noncompetes, rights of publicity, and appellate advocacy.

George C. Chen ◆ Bryan Cave LLP
602-364-7367 ◆ bryancave.com
Chen’s practice includes litigation, licensing, counseling, and prosecution of patent, trademark, copyright, trade secret, unfair competition, Internet, cybersquatting, and other intellectual property matters.

Bruce Converse ◆ Steptoe & Johnson
480-257-5274 ◆ steptoe.com
Converse is a member of the Litigation Department and Intellectual Property group. He has a broad range of experience in commercial litigation at both trial and appellate levels.

John E. Cummerford ◆ Greenberg Traurig, LLP
602-445-8377 ◆ gtlaw.com
Cummerford’s practice focuses on the legal and business needs of established and emerging growth companies, with particular emphasis on software, Internet, hardware and related businesses.

R. Lee Fraley ◆ Snell & Wilmer L.L.P.
602-382-6250 ◆ swlaw.com
Fraley offers clients a unique blend of intellectual property counseling, IP rights enforcement and defense, as well as aggressive negotiation of IP-related transactions and acquisitions.

Robert J. Itri ◆ Gallagher & Kennedy, P.A.
602-530-8019 ◆ gknet.com
Itri focuses on intellectual property and securities related litigation, arbitration and enforcement proceedings, contract, trade secret, business tort and shareholder litigation.

Ron Kisicki ◆ Woods Oviatt Gilman LLP
480-659-2213 ◆ woodsoviattgilman.com
Kisicki is admitted to practice before the U.S. Patent Office, and concentrates his practice in intellectual property law.

Peter Kozinets ◆ Steptoe & Johnson
480-257-5250 ◆ steptoe.com
Kozinets concentrates his practice on complex litigation, with particular focus on media and constitutional law, intellectual property litigation and commercial disputes.

Brian W. LaCorte ◆ Ballard Spahr LLP
602-798-5449 ◆ ballardspahr.com
LaCorte’s practice is focused on patent, trademark, and copyright litigation as well as IP transactional work.

Albert L. Schmeiser ◆ Schmeiser, Olsen & Watts
480-655-0073 ◆ iplawusa.com
Experienced in all areas of intellectual property protection, transfer and enforcement, including preparation of patent applications and prosecuting same, patent appeals and interferences.

Maria Crimi Speth ◆ Jaburg & Wilk P.C.
602-248-1000 ◆ jaburgwilk.com
Speth assists clients in protecting their intellectual property through preventative measures to avoid disputes, and taking aggressive measures when disputes arise.

Arizona Business Magazine has used its best efforts in assembling material for this list, but does not warrant that the information contained herein is a complete or exhaustive list of the top lawyers in Arizona, and hereby disclaims any liability to any person for any loss or damage caused by errors or omissions herein.

Arizona Business Magazine March/April 2012


Arizona’s Top Lawyers 2012 – Securities & Corporate Finance – Tax

Arizona Business Magazine used its own research, solicited input from legal experts, and referenced professional ratings and rankings to determine the legal professionals who made the 2012 Top Lawyers list.

[stextbox id=”grey”]


Banking Healthcare
Business/Corporate Law Intellectual Property
Construction Litigation Mergers and Acquisitions
Real Estate
Environmental Law Securities and Corporate Finance
Estate and Trust Litigation Tax



Bryant D. Barber ◆ Lewis and Roca LLP
602-262-5375 ◆ lrlaw.com
Barber has extensive experience in municipal finance, including related areas of state and federal securities and tax law, and economic development financing programs.

James E. Brophy, III ◆ Ryley Carlock & Applewhite, P.C.
602-440-4807 ◆ rcalaw.com
Brophy’s practice focuses on securities, business transactions and employee benefits law.

Jon S. Cohen ◆ Snell & Wilmer L.L.P.
602-382-6247 ◆ swlaw.com
Cohen has a corporate finance practice, including a large number of public offerings, and mergers and acquisitions.

Thomas H. Curzon ◆ Osborn Maledon PA
602-640-9308 ◆ omlaw.com
Curzon’s practice focuses primarily on entrepreneurial transactions, including venture capital and other private placements of securities, mergers, acquisitions and divestitures, and initial public offerings.

Steven P. Emerick ◆ Quarles & Brady LLP
602-230-5517 ◆ quarles.com
Emerick’s practice is focused on corporate finance, securities and business transactions for companies in a broad range of industries.

Martin R Galbut ◆ Galbut & Galbut, P.C.
602-955-1455 ◆ galbutlaw.com
Galbut has been selected to The Best Lawyers in America for Securities Law (2007 – 2010) and Business/Commercial Litigation (2001-2009).

Robert J. Hackett ◆ Ridenour, Hienton & Lewis, PLLC
602-254-9900 ◆ rhkl-law.com
Hackett’s practice focuses in the areas of corporate, securities and banking law, including public offerings, private placements, mergers and acquisitions and corporate finance.

Robert S. Kant ◆ Greenberg Traurig, LLP
602-445-8302 ◆ gtlaw.com
Kant has represented large and small issuers of equity and debt securities in hundreds of securities transactions involving the sale of more than $20 billion of securities.

David P. Lewis ◆ DLA Piper LLP
480-606-5126 ◆ dlapiper.com
Lewis focuses his practice in the area of corporate and securities law, including mergers and acquisitions, securities offerings and compliance issues.

Julie Rystad ◆ Gallagher & Kennedy, P.A.
602-530-8070 ◆ gknet.com
Rystad advises financial institutions and business entities in various types of financial transactions, including asset-based, equipment, and real estate loans and leases, and warehouse lending.


James Benham ◆ Moore Benham & Beaver PLC
602-254-6044 ◆ mbmblaw.com
Benham practices individual, corporate and partnership taxation law, tax controversy, estate preservation and probate; formation, operation and reorganization of corporations, partnerships and limited liability companies.

Timothy D. Brown ◆ Gallagher & Kennedy, P.A.
602-530-8530 ◆ gknet.com
Brown practices in all areas of federal tax law, with an emphasis on real estate, partnerships, limited liability companies, corporations, real estate, international taxation, and civil tax controversy.

John F. Daniels, III ◆ Fennemore Craig PC
602-916-5431 ◆ fclaw.com
Daniels chairs the Tax and Tax Controversy practice groups at Fennemore Craig.

Pat Derdenger ◆ Steptoe & Johnson
602-257-5209 ◆ steptoe.com
Derdenger’s practice emphasizes federal, state, and local taxation law. He is certified as a tax law specialist by the Arizona State Bar.

James R. Hienton ◆ Ridenour, Hienton & Lewis, PLLC
602-254-9900 ◆ rhkl-law.com
As a certified tax specialist of the Arizona State Bar Association, Hienton works to structure business transactions in a most tax-effective manner.

Kirk A. McCarville ◆ Kirk A. McCarville PC
602-468-1714 ◆ mccarvillelaw.com
McCarville practices nationwide, engaging in civil and criminal law principally in the area of taxation.

Thomas J. Morgan ◆ Lewis and Roca LLP
602-262-5712 ◆ lrlaw.com
Morgan practices in the areas of securities, corporate and tax law with emphasis in public and private securities offerings, and general tax planning.

Martha C. Patrick ◆ Burch & Cracchiolo, P.A.
602-234-9939 ◆ bcattorneys.com
Coming from the IRS, Patrick represents taxpayers involved in civil and criminal tax controversies before the Internal Revenue Service and the Arizona Department of Revenue.

Lawrence Pew ◆ Pew Law Center
480-745-1770 ◆ pewlaw.com
Pew is an experienced tax, bankruptcy, and transactional attorney.

Les Raatz ◆ Mariscal Weeks Mclntyre & Friedlander, P.A.
602-285-5022 ◆ mwmf.com
Raatz has extensive experience in a broad range of tax, probate and trust matters, including estate planning, audits and litigation, and corporate, trust, exempt organizations, real estate, and partnership and limited liability company taxation.

Arizona Business Magazine has used its best efforts in assembling material for this list, but does not warrant that the information contained herein is a complete or exhaustive list of the top lawyers in Arizona, and hereby disclaims any liability to any person for any loss or damage caused by errors or omissions herein.

Arizona Business Magazine March/April 2012

social media tweet bird

Social Media: Turning Tweets Into Tourists

Used correctly, social media can pay off for the hospitality industry

Over the holidays, the JW Marriott Desert Ridge built a giant village out of 800 pounds of gingerbread and 250 pounds of chocolate to display in its lobby. For four weeks, the cookie town was posted on the JW Facebook page and fans were invited to guess how many gumdrops, pounds of dough, poinsettias and twinkling lights were decorating the resort. Winners received a weekend stay.

Did the campaign succeed?
Definitely, according to Jennifer Whittle, account supervisor with the Lavidge Co., which represents the resort. The goal was to increase fans on Facebook, a figure that doubled in a month. “Additional objectives were to drive traffic to the resort’s website and property,” she said, “and to position the resort as a fun place to visit.”

But still, just as with traditional advertising, marketing or public relations, it can be tough to measure how social media translates into revenue in the tourism industry.

Measuring whether this new medium is working depends on what a business wants to achieve, said Rebecca Seymann, Lavidge director of interactive campaigns. Some businesses believe that the more people who “see” them on Facebook or on a blog or in an app, the more awareness of their brand will grow, thus driving up sales.

But businesses do try to compute results. “Many hospitality businesses use social media, email, their websites and aggregators to promote special offers and then measure direct sales using a variety of tracking tools,” Seymann notes. And many use social media to respond to customer complaints as well.

One attraction of social media is that the cost of use seems minimal. Facebook, YouTube, and Twitter are all free. Writing the copy and getting the photos or videos for social media do cost something; as does monitoring the site. A cottage industry has grown to help businesses interpret the data from social media; but some measuring systems are still free.

“Facebook has metrics built in that don’t cost anything,” says Christine Carlson, advertising manager at Las Vegas-based Allegiant Travel, which flies out of Phoenix-Mesa Gateway Airport. “And we also use Google Analytics, which is free as well.”

So Allegiant can find out how many Web users click on its Facebook page and repost the page to other fans; how many viewers like the company’s site; even how many viewers switch from Facebook to the Allegiant Web site to book a trip. But if a Facebook user looks at the company’s website, signs off and then comes back four days later to book a trip, Allegiant can’t easily track that. In its brief time using social media, Allegiant has attracted more than 50,000 fans on Facebook.

social media icons

For some hospitality businesses, such as W Scottsdale, the main objective of a social media campaign is to “engage in conversation with our fans,” according to Joe Iturri, director of sales and marketing. The hotel uses Facebook and Twitter particularly to promote W happenings to fans first. The events often involve fashion design and music. “W often gives fans insider access, like sending information to them first about our big New Year’s Eve event,” he says.

But W’s use of social media can be even more up-close and personal in pursuing contact with potential customers. When fans post messages saying they will visit the hotel soon, W’s social media rep tries to chat online with them about their likes and dislikes. “We’ll ask what wines they like, for example, and when they arrive, we have a bottle of a great wine in their room. Or we’ll find out whether they like foam or feather pillows,” Iturri says. Facebook and Twitter get top billing. Other channels used: YouTube, FourSquare, Yelp.

When favorable posts come in about a past visit, W responds, too. Or if there is a negative review on TripAdvisor, “we contact the poster and try to resolve the problem to the best of our ability,” Iturri says.

In 2009, the hotel hired a full-time social media person to answer postings around the clock, Iturri says. That employee checks Twitter, Facebook and other channels several times — both night and day — on a laptop and responds to questions and postings both favorable and unfavorable. The first person to hold the job was so successful that she was transferred to the W Hotel headquarters to start national programs.

That all might work for a national or international company, but what about the little guy — the independently owned restaurant or boutique or small resort?

For smaller businesses, social media can pay off, too, says Josh Kenzer, online marketing manager for the Scottsdale Convention and Visitors Bureau. The big issue for a smaller business, though, might be the labor costs in maintaining an up-to-date Facebook page, for example, adding pictures and news regularly.

“A business owner needs to be honest about the time he can devote to it,” Kenzer says. “Here at the bureau, someone has to spend about 30 minutes to an hour a day adding new content. You also don’t want someone to post a message on your page that says, ‘I’m here this weekend and what can you do for me?’ and then you don’t reply to them.”

Social media is also not a silver bullet. “Like website management, pay-per-click, SEO and banner campaigns — and like print, radio, public relations — social media should become a regular recurring marketing activity and a budget line item that incorporates key marketing messages to target audiences,” says Seymann of the Lavidge Co.

Arizona Business Magazine March/April 2012

man looking at molecular structure model

Arizona’s Bioscience Roadmap Breaking New Ground

Arizona’s bioscience roadmap has helped guide the state into the future.

A political breakthrough, not a scientific one, may be the biggest spark for the Valley’s burgeoning bioscience industry.

“The bioscience industry is critical to our economic future,” says Greg Stanton, who took over as the new mayor of Phoenix in January. “While other industries have lost jobs during the recession, bioscience created them. I am proud to have been a leader in supporting bioscience industries. … As mayor, I will continue that leadership — building a diverse, robust economy with quality high-wage jobs for our future.”

In his inaugural remarks, Stanton said that his first priority as mayor is forming a new collaboration with Arizona State University, Mayo Clinic Hospital and others in the private sector to develop a major bioscience hub in northeast Phoenix.

The Desert Ridge Bioscience Technology Collaborative will be built around the 210-acre Mayo campus. The area Stanton hopes to develop into a bioscience hub is the area between 56th and 64th streets, Loop 101 and the Central Arizona Project canal. The mayor hopes to draw higher education institutions, research and development facilities, and technology-based businesses. “In over a decade of public service, Greg Stanton has always fought to support the bioscience industry,” says Robert S. Green, longtime Arizona bioscience advocate and past president of the Arizona BioIndustry Association. “His consistent leadership has been, and will continue to be, vitally important to the future economic growth of our state.”

The Desert Ridge Bioscience Technology Collaborative will be the second centralized bioscience hub for Phoenix. The city already has a bioscience high school, the University of Arizona’s Phoenix medical school, and the Translational Genomics Research Institute (TGen), which has spurred economic growth downtown. Stanton hopes to recreate the same success in northeast Phoenix, creating a second bioscience employment center for the city.

Stanton’s goals of bringing more high-wage jobs to Phoenix while building the city’s bioscience industry go hand in hand. Bioscience workers in Arizona earn an annual salary of $57,360, on average, compared with $42,090 for all private-sector employees, according to the Flinn Foundation. And average annual bioscience wages in Arizona have increased 47 percent since 2002.

The Desert Ridge Bioscience announcement also comes as the state enters the the final year of Arizona’s Bioscience Roadmap, a 10-year-plan to make the state’s bioscience sector globally competitive. Arizona’s Bioscience Roadmap was launched in 2002 by a comprehensive study by Battelle, the U.S. leader in positioning regions to excel in technology and the sciences. Commissioned by the Flinn Foundation, the study concluded that Arizona possessed many of the essential elements needed to become a global leader in niche areas in the biosciences, but must strengthen its biomedical-research base and build a critical mass of bioscience firms and jobs.

The roadmap, led by a 75-member steering committee of statewide bioscience leaders, specifically aims to build research infrastructure, build a critical mass of bioscience firms, enhance the business environment for bioscience firms, and prepare a workforce of educated citizens.

Arizona Bioscience Timeline

The following is a timeline of significant events that happened in the bioscience industry in Arizona since 2001.


• Flinn Foundation commits to 10 years of major funding (a minimum of $50 million) to advance Arizona’s bioscience sector.


• Gov. Dee Hull appoints a task force to raise funds to attract the International Genomics Consortium (IGC) and the Translational Genomics Research Institute (TGen).

• Dr. Jeffrey Trent announces IGC’s move to Arizona and establishment of TGen, spurred by a $90 million package assembled from collaborating public and private sources.

• Arizona’s Bioscience Roadmap, commissioned by the Flinn Foundation and drafted by Battelle, outlines recommendations for Arizona to become a national biosciences leader.


• Gov. Janet Napolitano creates the Governor’s Council on Innovation and Technology to advance technology-related growth and economic development.

• TGen breaks ground on its downtown-Phoenix headquarters.

• The state Legislature approves $440 million for research-facility construction.

• Arizona’s Bioscience Roadmap Steering Committee, piloted by former Phoenix Mayor Skip Rimsza, holds its inaugural meeting.


• Gov. Janet Napolitano, UA President Peter Likins, ASU President Michael Crow, and Regent Gary Stuart sign memorandum of understanding to create the Phoenix Biomedical Campus, to include the UA College of Medicine-Phoenix in partnership with ASU.

• Maricopa County voters approve a bond issue that includes $100 million to expand bioscience and healthcare training for Maricopa County Colleges.

• Biodesign Institute’s first building, a $73 million, 170,000-square-foot facility, is dedicated.


• TGen headquarters opens at the downtown Phoenix Biomedical Campus.

• Mayo Clinic opens a heart-transplantation program on its Scottsdale campus, becoming Maricopa County’s first hospital approved for performing heart transplants.


• Virginia G. Piper Charitable Trust commits $50 million to advance personalized medicine in Maricopa County.

• Arizona launches the Biozona brand to promote the state’s bioscience industry.


• Cancer Treatment Centers of America selects Goodyear as the site for a 210,000-square-foot cancer hospital, the for-profi t company’s first hospital west of the Rocky Mountains.

• Classes begin for 24 students in the inaugural class of the UA College of Medicine-Phoenix in partnership with ASU.

• Bioscience High School opens. The specialty high school focuses on science education, in collaboration with downtown-Phoenix academic and scientifi c communities.


• ASU’s SkySong opens in Scottsdale; mixed-use development houses ASU commercialization and tech-transfer programs plus local and international companies.

• Arizona Sen. Jon Kyl named “Legislator of the Year” for 2007-2008 by the Biotechnology Industry Organization (BIO), the nation’s largest biotech trade group.

• Gov. Janet Napolitano announces formation of the Arizona STEM Education Center to strengthen science, technology, engineering, and mathematics education.


• TGen announces strategic alliance with Van Andel Research Institute of Grand Rapids, Mich. Jeffrey Trent assumes leadership of both institutions.

• Covance Inc. opens $175 million drug-development laboratory in Chandler. Facility may ultimately provide 2,000 high-wage jobs.

• A study of Arizona’s bioscience sector by Battelle finds that bio accounted for $12.5 billion in revenues in 2007 and more than 87,400 jobs.

• Chandler approves $5.7 million to establish bioscience- and high-tech-focused Innovations Technology Incubator.


• VisionGate Inc., a Seattle medical-imaging company focused on early detection of cancer, announces that it is relocating its headquarters to the downtown Phoenix Biomedical Campus.

• Gov. Jan Brewer announces the creation of the Arizona Commerce Authority, a public-private partnership designed to attract firms in key growth areas, including the biosciences.

• The International Genomics Consortium secures $59 million in federal contracts to continue its role as the biospecimen core resource for the Cancer Genome Atlas Project.


• Phoenix Mayor Phil Gordon announces that Phoenix will be the headquarters for the nonprofit Institute for Advanced Health, founded by billionaire biotech entrepreneur Patrick Soon-Shiong.

• Phoenix Children’s Hospital opens its new 11-story, $588 million facility, accommodating

additional patients and new opportunity for recruitment of subspecialist researcher-physicians.

• An economic-impact report finds that for every $1 invested in Science Foundation Arizona by the state of Arizona, SFAz has returned $3.15 in investments from the private sector, venture capital, federal grants, and other sources.

• Chandler’s Innovations Technology Incubator, open a year, reached full capacity. Tenants include startup firms in the fields of biotechnology, bioinformatics, software design, nanotechnology, and medical devices.


• Phoenix Mayor Greg Stanton says that his first priority as mayor is forming a new collaboration with Arizona State University, Mayo Clinic Hospital and others in the private sector to develop the Desert Ridge Bioscience Technology Collaborative in northeast Phoenix.

Arizona Business Magazine March/April 2012

Mobile payments - AZ Business Magazine March/April 2012

Mobile Payments – The Pay Of The Future

They’re not here yet, but expect mobile payments to change the way we pay

If your wallet feels thinner in the upcoming months, blame your cell phone, not the down economy. Mobile payments, also called mobile money and mobile wallet, are the future of commerce. If they haven’t already, mobile payments will soon revolutionize the way you receive, spend and monitor your money — no plastic required.

Instead of swiping a conventional debit or credit card when you’re at the grocery store or out to dinner, mobile payments digitize the process. Simply open your smartphone’s finance application and tap your cellphone on the checkout counter’s PayPass terminal.

Voilà, the transaction is complete.

Your cell phone, operating a technology called Near Field Communication, uses a semiconductor chip housed in your smartphone to transfer the payment from a pre-paid or credit card account with the application. Though not many existing smartphones possess NFC technology, few released in 2012 won’t have it.

LG, Panasonic, Microsoft, and Toshiba say they plan to incorporate the technology in their phones soon. Motorola, Samsung, Nokia, BlackBerry and Android released smartphone models with NFC chips in 2011, but most don’t yet have compatible applications on which to perform mobile payments.

Google Wallet, the first major NFC-enabled mobile payments application in America, is only operational on Sprint’s Nexus S 4G (also created by Google), using Citi Mastercard. Naturally, Google plans to support more payment and phone types in the future.

Tailing by a hair, Verizon, T-Mobile, and AT&T plan to launch ISIS — a similar mobile payments system — later this year.

Alas, though the future feels so close, your reimbursing cell might still take a few years, according to a study released by Gartner in July.

Gartner estimates that 50 percent of smart phones will be NFC-enabled by 2015.

“We believe mass market adoption of NFC mobile payments is at least four years away,” says Sandy Shen, research director at Gartner. “The biggest hurdle is the need to change user behavior by convincing consumers to pay with mobile phones instead of cash and cards.”

So, though financial institutions and software providers race to offer NFC, most customers are too accustomed to contemporary payment forms, Gartner speculates. A main motive for consumer hesitation is financial security.

David Peterson, founder of electronic payment software provider Goldleaf, says that fortified firewalls and other electronic gatekeepers make mobile payments quite trustworthy.

“NFC works only for a very small distance, say a few inches,” Peterson says. “By narrowing the field in which NFC works, it enables individual transactions with more accuracy and privacy.

“And, if I lose my phone, I can go to my computer and kill it, remotely,” he says. “I don’t care where it is or who’s got it – I can wipe out anything.”

Despite protective measures to stop fraud from occurring, what if the inevitable happens? Should a customer dispute a mobile transaction, unfortunately, there are only limited regulations regarding liability … for now.

Depending on which application is used and who the provider is, customers have different levels of protection.

“People need to be smart, because there’s not been a new prudent body of law saying banks or apps have to offer specific protection,” Peterson says. “If a customer has issues with stuff going on with a bank’s mobile payments application, then there are not any separate regulations that covers them than if they were online, or frankly, in the bank’s lobby … But any time a purchase is made bypassing the bank with a service provider, consumers and businesses should assume that there is not much protection of liability.”

For banks, customer liability isn’t the biggest problem. It’s staying modern.

Companies who have successfully created NFC mobile money applications, like Google Wallet, will determine banks’ and financial software companies’ relevance in the increasingly pertinent world of smartphones.

Eric Haler, retailer market manager at Bank of Arizona, says that after Bank of Arizona developed its iPhone, Android and iPad mobile banking applications last year, they quickly became indispensable.

“It’s definitely been good for business, and is certainly something clients like to have,” Haler says. “Now, for customers, it’s an expectation instead of a luxury.”

However, like most mobile money applications, Bank of Arizona’s does not yet use NFC technology, and customers’ smartphones cannot be used in lieu of a credit card.

“I haven’t heard of anyone leaving their bank over that or even really needing that feature, but obviously a lot of people are using it and it’s growing so it’ll be important to see that we keep up,” Haler says.

Keeping up, however, is an enormous undertaking. In today’s world of fleeting modernity and ever-evolving technological horizons, it can be hard to know in which direction to shoot.

Some companies, skeptical of NFC’s practicality, are skipping NFC entirely. Instead of following the latest trend, their finances operate with cloud computing.

Scottsdale-based Apriva LLC, a mobile payments processing and security service provider founded in 1987, says it looks ahead of NFC for the future of mobile commerce.

“Many people believe it’s going to grow rapidly over the next 50 years and become an important page in technology’s history. But today, it’s a just fraction of the market,” says Paul Coppinger, Apriva’s president. “Yes, our applications work with NFC, but the deeper end is they don’t have to use NFC. We’re independent of that fact, because our wallet isn’t built into the point of sale or phone, it’s in the cloud.”

Cloud computing, a wireless system of sharing via servers and the internet, doesn’t require additional hardware.

“With NFC, if you want advanced mobile payments capabilities, you have to get a special phone with NFC in it and merchants need to use it, too,” Coppinger says. “When you take all those special things and net them together… it’s impractical.”

Whether NFC is fleeting or conducts your finances forever, mobile, contactless payments are imminent.

Arizona Business Magazine March/April 2012

Two houses joined together with staples

Together Again – Multigenerational Living

Aging population, tough economy drive increase in multigenerational living

There is a good chance that when grandma or grandpa came for holiday dinner, they didn’t have far to travel: likely from the next room.

An aging population — the Alliance for Aging Research says 10,000 baby boomers in the U.S. turn 65 every day — and a still-struggling economy have helped the extended family make a huge comeback. It’s also created a new label: the “sandwich generation,” which describes more than 16 million Americans who care for children and their parents in their home.

A Pew Research Center’s study shows that 16 percent of households have two adult generations living under one roof, a 33 percent increase from a decade ago. From 2009 to 2010 alone, there was an increase of more than 500,000 multigenerational residences.

“With pensions failing and retirees experiencing shortfalls in savings, it’s going to become even more popular,” says John L. Graham, co-author of “Together Again: A Creative Guide to Successful Multigenerational Living.” But believe it or not, aging parents are not the age group most responsible for the trend. That distinction belongs to young adults — especially those ages 25 to 34. In 1980, just 11 percent of adults in this age group lived in a multi-generational household. By 2008, 20 percent did, and the economy appears to have played a significant role. A Pew survey found that among 22- to 29-year-olds, one in eight say that, because of the recession, they have boomeranged back to live with their parents after being on their own.

While the increase in the number of multigenerational homes has presented financial challenges for some of those that find themselves with multiple generations living under one roof, it has presented financial opportunities for contractors who are adding additions or remodeling existing homes, and for realtors and home builders who see a new market opening.

“The demographics are changing, the economics are changing” says Alan Jones, Lennar’s Arizona division president. “More Americans are doubling up and it’s a trend that needs to be addressed.” Lennar addressed the trend by introducing its NextGen home, which the company markets as a “home within a home.”

“Lennar is the first home builder in the nation to address this demographic shift in our country,” says Jon Jaffe, Lennar’s chief operating officer. “Having multiple generations living under one roof is deeply rooted and desired by several cultural backgrounds in the United States. Plus, the aging of America is creating a need to care for parents, and for most people the most economical way to do that is at home. This home within a home design offers privacy for everyone.”

Lennar’s NextGen home has a specific floorplan incorporated into the main house that includes a separate first-floor living space with its own entrance, living area, kitchenette, attached garage, patio and barbecue area. There is a door that accesses the main living area. “Everyone living in the house can then share space as they see as appropriate,” Jones says. “We are actually building a home for the way that people are already living.”

Arizona Business Magazine March/April 2012

Aerospace and defense industry - AZ Business Magazine March/April 2012

Aerospace And Defense Industry – Critical To Expanding Economy

Aerospace and defense industry is critical to expanding economy

When I’m asked to name one sector of Arizona’s technology community that is critical to expanding the strength of the economic recovery, I always sum it up in two letters: A&D  — the aerospace and defense industry. It’s a cornerstone industry for Arizona, as our state has seen groundbreaking innovation in this arena for decades.

Boeing, General Dynamics, Honeywell, Raytheon, Lockheed Martin, Northup Grumman and Orbital Sciences are just a handful of the state’s major industry players contributing to Arizona’s impressive resume. An Arizona economic impact study conducted in 2010 reported that compensation per employee in the Arizona aerospace and defense industry is approximately $109,000. This is 2.3 times the statewide average for all employed individuals. The study also reported when accounting for multiplier effects, the Arizona A&D industry in 2009 can account for a total of 93,800 jobs, labor income of $6.9 billion, and gross state product of $8.8 billion.

But keeping Arizona’s aerospace and defense industry healthy and at pace with the ever-changing knowledge-based economy requires competitive business policies and a coordinated effort among state and federal leaders. Recognizing the critical importance of this imperative, there has been a resurgent statewide support for A&D over the last few years.

A big step was taken when Gov. Jan Brewer created the Arizona A&D Commission. Its active members develop industry goals, offer technical support, recommend legislation and provide overall direction. Another milestone occurred when the Arizona Commerce Authority formed and designated the aerospace and defense industry as one of its foundational pillars. Through the efforts of these two organizations, a request for proposal was issued for the first ever Aerospace, Aviation & Defense Requirements Conference in Arizona. Hosted by the Arizona Technology Council in late January, this successful historic event offered a major opportunity for the A&D community to connect with potential new partners. Attendees also heard a multitude of informative speakers, including a gripping keynote address delivered by Gen. Philip M. Breedlove, the Vice Chief of Staff of the U.S. Air Force.

A new chapter in the state’s expanding role in A&D research also recently began when the Arizona A&D Research Collaboratory was formed. The organization brings leaders from Arizona’s A&D industries together with researchers from the University of Arizona, Arizona State University and Embry-Riddle Aeronautical University to work together to gain insight into future technological needs for A&D.

Although these initiatives and programs indicate that there’s a resurgence of attention on A&D in Arizona, there are several key elements upon which the industry leaders within the state must still focus. The industry can’t do it alone. We need a unified congressional delegation employing strategies focused on promoting the desirable, high-wage jobs that A&D bring to their constituents.

We also need states leaders to take the lead in advocating for federal A&D projects that are critical to the existence of the state’s industrial base. These efforts not only reap benefits to the large manufacturers but they are hugely significant to building a robust small business supplier base in the state.

Indeed there are great needs still to be met for achieving newly conceived and exciting goals for manned space flight, homeland security and connecting the world with ever-evolving modern communications technologies. With the proper support, Arizona’s aerospace and defense industry can be critical to meeting those needs.

Steven G. Zylstra is president and chief executive officer of the Arizona Technology Council.

Arizona Business Magazine March/April 2012

digital stream 1's and zero's

QR Code – Encoding And Promoting

Local businesses generate leads, experience immediate results with effective QR code strategies

In just six months in 2010, from July through December, the use of QR codes (abbreviated from Quick Response Codes) increased twelvefold. And in 2011, ScanLife’s mobile barcode trend report documented that, worldwide, scans increased by 440 percent.

QR codes were created in 1994 in Japan to track vehicle parts. So why did they suddenly, almost in a virus-like effect, become as widespread so quickly?

The answer: smartphones.

While it’s no secret businesses, including top brands such as Starbucks, Ford, Best Buy and Audi, are taking advantage of the QR code boom, there are a few businesses out there baffled over how to use them correctly and effectively.

QR codes are a type of matrix barcode that encodes information, and its contents are able to be decoded at high speed using a QR code scanner app on smartphones. They have been found virtually everywhere — product packaging, business cards, magazines, restaurant menus, marketing collateral and more. But, the real question is, can all businesses benefit from using QR codes?

According to both Jeff Gottschalk, CEO of Gotty Code, and Rebecca Heft, senior creative director for Gate6, QR codes can work for nearly everyone, it just takes a bit of creativity, targeting the right audience and following up. Not only are the results immediate, but this is also a cost-efficient way to interact with customers and develop one’s brand.

“Every business can benefit from QR codes if they have a compelling use for them and the right customers,” Heft says.

Heft recommends businesses think about what they want to deliver to their customers and then determine if adding a QR code would enhance the experience.

For example, Amber Cox, Phoenix Mercury president and COO, says the team used QR codes on placards given to fans in the arena, on signs located near the ticket office and in other in-arena advertisements. Scanning the QR codes offered fans an opportunity to win prizes. However, she says, this was also an experience for the person to engage with the Mercury brand on another level.

“We’ve been able to quickly accumulate sales leads for people that we know have engaged with the Mercury on some level prior to us talking to them,” Cox adds. “That is valuable in itself.”

Shell Vacations Club, which offers vacation ownership in destinations nationwide as well as Canada and Mexico, used QR codes to gather data and leads with a giveaway. If you scanned the QR code, you earned a chance to win a one-night vacation at a Shells Vacation resort.

“They captured 866 leads in 30 days,” Gottschalk says. “They experienced more than 1,300 visits to the campaign on their website.”

Other popular uses for QR codes include offering coupons, product information, making purchases and linking to the business’ social media pages.

However, for GreenbergTraurig, LLP, which takes a business-to-business (B2B) approach, QR codes were used as an electronic medium for paperless delivery of attorneys’ white papers to the business community with timely, relevant information.

“QR codes have allowed GreenbergTraurig attorneys to become even more effi cient with their presentation of resource materials and community education on legal aspects of timely topics within the business marketplace,” says Matt Burrow, director of client relations and business development.

For instance, two GreenbergTraurig lawyers put a QR code at the end of their powerpoint presentation during a seminar and asked the audience to scan or opt in for a report that covered everything they discussed. They garnered about 37 leads, improving their leads by about 1,000 percent.

“QR codes offer real world interaction where companies are able to tell their story and capture data in an environment where they normally wouldn’t,” Gottschalk says.

“Businesses need to understand what data will give the most return in investment and help make your marketing initiative as effi cient as possible moving forward.”

More importantly, Gottschalk says the key is following up and using the data collected through the QR code campaign, data such as names, emails and phone numbers. “The fortune is in the follow-up,” he says.

So when is the right time to use a QR code? According to Heft, perfect opportunities to scan QR codes are during those with built-in waiting times, where potential customers or clients have to wait.

“Give a virtual-world bonus for your real-world location,” Heft says. “Think about places where people have to wait, such as airport. Create a fun and interactive way for them to get to know your brand by using a QR code as a catalyst.”

Cox agrees that QR codes are an innovative way for companies to interact with their customers, crucial to the development of a brand. And with more than 450 million smartphones sold in 2011 and a total of more than 600 million sold by 2015, now is the time for businesses to consider their mobile presence.

“With mobile Internet set to outpace desktop Internet usage towards the end of 2013,” Heft says, “it is becoming more and more important that businesses think about way to promote themselves on the mobile Web.”

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QR Code Tips

1. Know your audience target market: Are they tech savvy? If not, offer instructions.
2. Give them a reason to scan: Entice them, and give them an incentive — a powerful call to action.
3. Placement; where will it go? Consider places where people have to wait.
4. Make it mobile friendly: Don’t send people to a website or video not formatted for mobile use. Be sure the page or link loads quickly.
5. The bigger the better: But, QR Codes must be high contrast, too.
6. Get creative: Create a memorable, fun experience, and get them excited.
7. Collect data to generate leads, and follow up with your customers.



Arizona Business Magazine March/April 2012

Chalkboard - Making the Grade for Growth

STEM Education – Making The Grade For Growth

Arizona Leaders know it’s a problem.

“When one of our top employers of scientists and engineers says that if he had the decision to make all over again, he would never bring his business and its thousands of high-wage jobs to Arizona because of the lack of commitment to education, that is a call to action,” says Phoenix Mayor Greg Stanton.

The top employer Stanton is talking about is Craig Barrett, former Intel CEO, who told state lawmakers in no uncertain terms that cuts in education are stifling Arizona’s economic development. But the financial aspect of education isn’t the only thing suppressing the state’s ability to prosper in the technology and bioscience industries. It’s the quality of Arizona education that’s killing us, according to another Valley tech leader.

“Our high schools are a mess,” says Steve Sanghi, CEO of Microchip in Chandler. “They are among the worst in country and that is a major problem that we need to address before the state can prosper.”

Sanghi sees many hopeful workers come into Microchip looking for a job, but are unable to pass a remedial math test that the company gives to all prospective employees. If they cannot pass, they cannot get hired, Sanghi says.

“STEM education — science, technology, engineering, math — is where we lack,” Sanghi points out. “That’s where the most competitive, high-paying jobs will be in the future. That’s where other countries are taking our jobs and taking our positions. That’s where we need to improve, but that’s a very tall order.”

It seems like a Herculean task. Arizona ranks 44th in the country in the Quality Counts report, compiled each year by Education Week in conjunction with the Education Research Center. That ranking represents a slight drop from the state’s standing in last year’s report.

“Today’s students have a lot of distractions,” Sanghi says. “We cannot compete with Hollywood stars or sports figures because they are bigger than life. It’s easy to get students to dribble a ball or go into music or arts. It’s crucial that we get them interested in science and technology before pop culture gets them. Once pop culture gets them, we can’t get them back.”

The only way to change the way students view education is through visionary leadership, says Pearl Chang Esau, president and CEO of Expect More Arizona, a statewide movement dedicated to making Arizona education the best in the nation.

“Our leaders need to start viewing education as an investment, not as an expense,” Esau says.

Many of Arizona’s leaders are taking the challenge to heart and introducing programs and legislation aimed at promoting and strengthening STEM education in the state:

  • Rep. Heather Carter, R-Cave Creek, has introduced a bill to make it easier for STEM professionals to become certified to teach and bring their expertise to the classroom.
  • Rep. Kimberly Yee, R-Phoenix, has introduced legislation to boost STEM education in poorly performing schools by calling for the State Board of Education to intervene when a school has earned a D or F for two consecutive years.
  • And Stanton, who campaigned on an education platform even though he was publicly criticized because school districts, not cities, have jurisdiction over education in Arizona, has created a Mayor’s Futures Forum on Education.


“The city of Phoenix is not as well-positioned as it should be to compete in the national economy,” Stanton says. “We need more of our kids graduating high school and studying in areas that will create the jobs of the future.”

Ironically, the man who has been the biggest critic of the state’s poor education record may be the man to help give it a much-needed spark. Retired Intel CEO Barrett has been named chairman of the Arizona Ready Education Council. He will be heading “Arizona Ready,” which is dedicated to helping Arizona students prepare to succeed in college and in careers that will boost the state’s economy. To improve education, Arizona Ready has established specific, measurable goals and accountability for everyone involved in educating our children.

“There is a lot of room for improvement in the K-12 education system in Arizona,” Barrett says. “I believe it is the responsibility of society to give the next generation the tools to be successful.”

Barrett insists that Arizona schools need to strive not just to be the best in the state, but they need to challenge themselves to be the best in the world so Arizona can compete in the global marketplace.

“It is not appropriate to just compare one local school district, or state, with another,” Barrett says. “You have to compare the accomplishments of your students with the best in the world.”

Glenn Hamer, president and CEO of the Arizona Chamber of Commerce and Industry, agrees with Barrett that raising the standards is imperative to improving education and creating a pipeline of future workers with the skills to succeed in tomorrow’s tech-heavy industries. To accomplish that, Arizona Ready is raising the standards and hopes to accomplish these goals by 2020:

  • Increase the percentage of third-graders meeting state reading standards to 94 percent. In 2010, 73 percent met the standard.
  • Raise the high school graduation rate to 93 percent.
  • Increase the percentage of eighth-graders performing at or above “basic” on the National Assessment of Education Programs (NAEP) to 85 percent. In 2010, the numbers were 67 percent in math and 68 percent in reading.


“Every kid has that dream of becoming a celebrity in Hollywood or becoming a sports star,” Sanghi says. “But the chances of the average high school student making it in Hollywood or in sports is 1 in 1,000 at best. But if we can get them interested in STEM and get them to dream about becoming a doctor or scientist or engineer, the chances of them achieving their dream is pretty high. Most will be able achieve that.”

Arizona Business Magazine March/April 2012

Brad Preber - Managing Partner - Grant Thornton

First Job: Brad Preber, Managing Partner Grant Thornton

Brad Preber, Managing Partner of Grant Thornton, discusses his first job selling seeds door-to-door, his mentors and what he learned along the way.

Brad Preber

Title: Managing Partner
Company: Grant Thornton

Describe your very first job.
When I was a teenager, I found an ad in the back of a magazine promoting the door-to-door sale of seeds. You earned points that you could convert into prizes or
cash. I used the money I earned selling seeds to my neighbors to buy a lawn mower that I then used to start lawn care business.

What did you learn from that first job?
I learned what it takes to sell and promote yourself. I experienced the courage it took to knock on someone’s door and the feeling of optimism that came when they actually did what I wanted them to do.

Describe your first job in your industry.
It was a summer job I took doing some bookkeeping for construction companies. I collected the transaction records, recorded them into the accounting books, and prepared financial statements.

What were your salaries in your first job and first industry job?
Selling the seeds was a point system and the points were converted into prizes or cash. I was paid $300 a month for doing bookkeeping for the construction company. I also had an opportunity to apply for scholarship money from the company. I was a broke college student so any extra money helped.

Who is your biggest mentor?
I don’t really have a single individual that I see as a mentor. Instead, I looked to teachers, coaches, and friends’ parents for guidance. I took small pieces of each of them into consideration for what I wanted to be when I grew up. They combined to become big portion of what I am today.

What lessons did you take from your high school coaches?
It’s very clear that the principle of the seven Ps — Proper Planning and Preparation Prevents Pretty Poor Performance — is as applicable to life as it is to football. Like football, it takes a team to be successful in business. You have to know your role, set goals for the team, and execute strategies to achieve them.

What advice would you give someone entering your industry today?
The good news is that there are still plenty of jobs to be had in accounting and finance. One thing most people don’t recognize is that there are rarely any home runs in this business. It’s a series of small steps and steady improvement over a long career that allows you to advance and move into ownership.

If you weren’t doing this, what would you be doing instead?
If I had the time and the capital to pull it off, I would have become an artist. If I didn’t have the capital to pull it off, I would have become a fly-fishing guide.

Arizona Business Magazine March/April 2012

Stressed lady in office

8 Tips For Dealing With Stress & Top 10 Most And Least Stressful Jobs

Here are 8 tips from Dr. Kevin Klassen, a cardiologist with Scottsdale Healthcare, and Dr. Anne-Marie Reed, a board certified family physician at Camelback Health Care, for dealing with workplace stress:

1. Do what you can to have a positive outlook about your job, knowing that better alternatives will be hard to find and that almost anything can be better if you make the effort to do so.
2. Help your coworkers. Promoting a sense of camaraderie reduces everyone’s stress and often causes the others to want to help you, also.
3. Walk during breaks and lunch. Exercise before or after work. Physical activity seems to clear your head and dissipate stress.
4. Limit caffeine during the day and alcohol after hours. Both tend to cause dehydration, which can increase stress and anxiety.
5. Eat healthfully and limit calories.
6. Respect the fact that your body needs to rest and make enough time to get a good night’s sleep.
7. Live within your means. Financial stress is one of the worst types of stresses to live with and it impacts not only coworkers but family and friends.
8. Keep a good support system. Family and friends can provide emotional support without any strings attached. Focus on the simpler things in life. Smile and be positive.

10 Most Stressful And 10 Least Stressful Jobs In 2012

10 Most Stressful Jobs of 2012

1. Enlisted soldier, stress score 84.61, average income $35,580
2. Firefighter, stress score 60.26, average income $45,250
3. Airline pilot, stress score 59.58, average income $103,210
4. Military general, stress score 55.17, average income $196,300
5. Police officer, stress score 53.63, average income $53,540
6. Event coordinator, stress score 49.85, average income $45,260
7. Public relations executive, stress score 47.56, average income $91,810
8. Corporate executive, stress score 47.41, average income $165,830
9. Photojournalist, stress score 47.09, average income $40,000
10. Taxi driver, stress score 46.25, average income $22,440

10 Least Stressful Jobs of 2012

1. Medical records technician, stress score 7.52, average income $32,350
2. Jeweler, stress score 8.21, average income $35,170
3. Hair stylist, stress score 8.63, average income $22,760
4. Dressmaker-tailor, stress score 8.65, average income $26,560
5. Medical laboratory technician, stress score 9.33, average income $36,280
6. Audiologist, stress score 9.37, average income $66,660
7. Precision assembler, stress score 9.40, average income $31,250
8. Dietitian, stress score 10.27, average income $53,250
9. Furniture upholsterer, stress score 10.30, average income $29,960
10. Electrical technician, stress score 10.38, average income $56,040

Arizona Business Magazine March/April 2012

Hospitality And Casino Construction Increase On Tribal Lands - Gila River Indian Community

Hospitality And Casino Construction Increase On Tribal Lands

The Gila River Indian Community is building two new hotels that total more than 200 rooms, a new, 70,000 SF casino, and a conference center. The Navajo Nation is building its first Arizona casino near Flagstaff.

“(Construction in Indian country) is actually one of the market sectors that is really thriving,” says Rogers Owers, an attorney with Andante Law Firm, whose speciality is construction laws in Indian country. “Whether it’s design, construction, or brokering the real estate deals, cash flows into the industry as a whole.”

In Tucson, a new 44,500 SF convention center and a 1,120-car parking structure opened at Casino del Sol in November. Harrah’s Ak-Chin Casino increased its guest capacity to 300 rentable rooms, and renovated its restaurant in July.

As several Arizona tribes reveal major hospitality and casino construction projects, one thing is a sure bet — 2012 is shaping up to be another jackpot year.

The Arizona Department of Gaming reports that trial casino revenues steadily declined from 2008 to 2010, but returned to the green in 2011. During this period, hospitality and casino construction in Indian country slowed.

Talking Stick Resort, which opened its doors on the Salt River Pima-Maricopa Indian Community in 2010, was the last significant Native American casino and hospitality project in almost a year.

Today, several sizable construction projects in Indian country are underway or open for business. The largest, a multifaceted undertaking by the Gila River Indian Community, includes a new 90-room hotel and the demolition and remodel of Vee Quiva Casino in West Phoenix, plus a new conference center, 130-room hotel and restaurant at Lone Butte Casino in Chandler.

The Gila River Indian Community, going all in, also is reportedly opening a new hotel at Toka Sticks Golf Course in Mesa, which is a short distance from Phoenix-Mesa Gateway Airport.

The construction venture at Vee Quiva is still in its developmental stages, according to Melody Hudson, public relations manager for Gila River Casinos. It is expected to open in the summer of 2013 at a cost of $135M.

“Rebuilding Vee Quiva Casino is part of a strategic plan the Gila River Indian Community has set in place to refresh our casinos while ensuring the long-term sustainability of the Community and creating new job opportunities in Arizona,” says Anthony Villareal Sr., Casino Expansion Owners Team chairman.

After its reconstruction, Vee Quiva Casino will total nearly 175,000 SF — almost double its original size.

Further north, the Navajo Nation broke ground last March on Twin Arrows Casino outside of Flagstaff, its first casino in Arizona.

The 320,000 SF, $150M casino, scheduled to open in July, will include a hotel and conference center. General contractor is Hunt Construction and the architect is Friedmutter Group.

Some casinos, on the other hand, already have their cards on the table. Casino Del Sol and Harrah’s Ak-Chin opened their newly renovated facilities in 2011.

The Pascua Yaqui Tribe renovated and expanded Casino Del Sol’s hotel and convention center in Tucson to the tune of $75M. The additions included 215 new rooms, a conference center, a parking structure and a spa. It is the second phase of the tribe’s ongoing hospitality and casino refurbishment project. McCarthy Building Companies served as GC and LEO A DALY was the architect.

McCarthy project manager Kurt Nyberg says construction went smoothly because the tribe first commissioned his company in 2003.

“What helped with this expansion is that the Casino Del Sol had gained building experience when both firms worked on the original casino project,” Nyberg says, “so the process was not entirely new from the owner’s perspective.”

Another big player in Arizona, Harrah’s Ak-Chin Casino and Resort, finished its hotel and restaurant renovations in July after 11 months of construction. Lead designer Jason Ploszaj of RSP Architects says the construction was vital, because the “hotel was turning away guests nightly.”

The expansion, a $20M, 5-story hotel tower, doubled the number of rentable rooms at the Maricopa resort.

“In order to better serve guests, Harrah’s decided that after more than 10 years of success, and expansion of 152 new hotel rooms was necessary to refresh the hotel experience,” Ploszaj says.

For more information on casino and hospitality construction visit, ciic.construction.asu.edu


AZRE Magazine March/April 2012

Pressure In The Workplace

Pressure In The Workplace

It presents itself in a host of manifestations: sleepless nights, gut-wrenching fear, grinding teeth, an angry kick to a trash can.

Workplace stress has changed the environment for those who have been fortunate enough to maintain employment through the recession, but shoulder guilt and face a heavier workload because they survived the cutbacks.

“We have seen an increasing number of hospital and clinic visits with the primary complaint being that stress in the workplace has led to increased levels of depression and anxiety,” says Brian Espinoza, a psychiatrist at St. Luke’s Behavioral Health Center in Phoenix.

A still-struggling economy has cranked up the pressure on those workers left to carry the load. A poll by Right Management shows that 79 percent of employees say their workload has increased because of layoffs. And a recent study commissioned by the American Psychological Association shows that 20 percent of workers say their daily level of stress exceeds 8 on a 10-point scale.

“The economy has caused many companies to ‘downsize,’ effectively increasing the workload of the remaining staff,” says Dr. Kevin Klassen, a cardiologist with Scottsdale Healthcare. “With the increased demands of
the workplace being coupled with fear of loss of job and health benefits, negative stress increases markedly.”

Here are some signs of workplace stress, according to Chip Coffey, director of outpatient services for St. Luke’s Behavioral Health:

  • Increase in workers’ compensation claims
  • Increase in employee complaints and grievances
  • Customer complaints describing your employees as “irritable” or “stressed”
  • Verbal or physical conflict among any of your employees
  • Increase in sick days or call-offs
  • Frequent staff turnover or requests to transfer out

Experts warn that workplace stress doesn’t just impact the employee in a negative manner, it can adversely impact the business’ bottom line.

“When employees experience stress and anxiety for whatever reason, they tend to follow poor eating habits and forego their daily exercise regimen,” says Cheyenne Autumn, director of health and wellness strategies for UnitedHealthcare of Arizona. “High stress levels can prompt absenteeism and decrease (productivity) among employees. Also, stress can cause high blood pressure and impair the immune system response, making people more vulnerable to colds, flu and other infectious conditions.”

To prevent stress from further depleting the workplace, Klassen says employers need to assume that their employees have personal and job-related stressors and remember that everyone has their breaking point.

“Employers need to say please and thank you,” he says. “They need to praise good performances openly and address mistakes privately in a way where the intent is to instruct, rather than to belittle. The same workload can be perceived as crushing or as manageable, depending upon the environment in which the work is done.”

Experts suggest that employees take a proactive approach to managing his or her stress level. Autumn says stressed-out employees should recognize that exercise is the best antidote. Simple steps, such as walking around the building a couple of times each day or taking the stairs instead of the elevator can reduce stress, she says. These activities stimulate adrenalin and the movement of the body will energize the employee for the remainder of the day.

“Employees should also be open and honest with their supervisor or manager,” recommends Dr. Anne-Marie Reed, a board certified family physician at Camelback Health Care. “Communication is the best course of action. Discuss what is causing the workplace stress. That may start with understanding the symptoms of stress itself.”

Espinoza says that it is important for employees to self-monitor for signs of depression and anxiety, such as insomnia, lack of interest in activities which were previously enjoyed, poor self-confidence, fatigue, difficulty concentrating, lack of appetite, lethargy, or sluggishness, and most importantly, thoughts of suicide or homicide. If any of these symptoms are troublesome and interfere with work and home responsibilities, seek medical attention immediately.

Coffey also says it’s important to remind yourself that while you may feel stressed, things aren’t always as bad as they seem.

“Practice being content,” he says. “Most of us know how to be discontent, but we do not practice letting ourselves be content. Take time each day to recognize that things may not be great, they may not be horrible. They just are. This is being content.”

Arizona Business Magazine March/April 2012


Taking A Gamble On March Madness

Office pools and social gambling can be harmless fun — if the rules are followed

Every human resources department in Arizona would flip a chip if employees set up a poker table in the middle of the boardroom and started playing Texas Hold ‘Em in the middle of the work day. But somehow, gambling in March Madness office pools gets a free pass.

“For many of us, March Madness is a rite of passage in the spring,” says Pavneet Uppal, managing partner of Fisher & Phillips in Phoenix. “It’s a chance to build camaraderie with co-workers through office pools, a chance to reconnect with college friends during games and a chance to indulge in a few chicken wings with the family.”

March Madness — the nickname given to the NCAA basketball tournament — is the nation’s largest gambling event. Conservative estimates project that more than $2.5 billion will be wagered on the tournament, which doubles the amount bet each year on the Super Bowl. More importantly for employers, March Madness costs anywhere from $1.4 billion to $3.8 billion in lost employee productivity each year.

Lost productivity aside, is it legal to bet in March Madness office pools?

“Under Arizona statute, March Madness pools are not illegal if they meet the four criteria of legal social gambling,” says Melissa Costello, an attorney in Bryan Cave’s labor and employment group.

The four criteria of legal social gambling are:
1. All of the participants compete on equal terms.
2. Each participant is at least 21 years old.
3. The participants can only receive winnings, and no other benefit.
4. No non-participant will gain any benefit from the pool.

“If an office pool does not meet all of the criteria for legal ‘social gambling,’ a company that allows an office pool could be charged with a class 5 felony if it conducts, organizes, manages, directs, supervises, finances, or furnishes advice or assistance in promoting the office pool,” Costello says. “A felony conviction could subject the company to a significant fine.”

If the office pool does not meet the ‘social gambling’ criteria, the organizer of the pool could also be charged with a class 5 felony for promoting illegal gambling and, if found guilty, could be sentenced to jail time and ordered to pay a significant fine, Costello warns.

“There can be numerous (other) legal issues, particularly if the gambling crosses state lines,” says Craig O’Loughlin, a partner with Quarles & Brady. “There can be IRS issues with winnings, (and) whistleblower issues.”

Beyond the legal ramifications of office pools, a Spherion study found that 52 percent of human resources executives say their top priority this year is cost containment. March Madness — accompanied by excessive score-checking and an exorbitant amount of water cooler game analysis — erodes workplace productivity and can jeopardize cost-saving measures.

“Employers have every right to expect employees to devote 100 percent of their energies to the job between stated work hours, and as long as they act consistently, can fire employees who play fantasy sports instead of working,” Uppal advises. “Human resources teams should consider reviewing and communicating the company’s office policies on the topic to ensure good people aren’t destroying their careers in the name of March Madness.”

Uppal says many managers are beginning to recognize and accept that employees will spend a portion of their work day handling personal business or surfing the Internet. And some even run March Madness pools as a team-building activity.

“If the employer sponsors (March Madness pools), make the entry free, and have prizes for the winners,” O’Loughlin says. “Also, know the tax ramifications of the prizes.”

Even if employers feel disinclined to allow March Madness office pools because they are a drain on employee productivity and efficiency, the reality is that employees will likely still participate in pools outside of the office, Costello says.

“Office pools should not be official company events, but rather than spend energy prohibiting office pools that meet the ‘social gambling’ criteria, employers should consider using March Madness as a tool for developing employee relationships and increasing morale, such as by inviting employees to wear a shirt from their alma mater on game days, hosting viewing parties during lunch hours, or providing basketball-themed snack breaks in the afternoon.”

Arizona Business Magazine March/April 2012

Tribes Pursue Retail Projects

Arizona Tribes Pursue Retail Projects

Arizona tribes pursuing retail projects as economic engines as well as entertainment and shipping options for their members

With gaming and hospitality reaching closer to a saturation point, many Arizona tribes are choosing to invest in markets where traditional retail developers and lenders have shied away from during the current economy.

In Metro Phoenix, three tribes have major retail projects in the works:

  • The Gila River Indian Community just signed a lease with the Simon Property Group for the Phoenix Premium Outlets adjacent to Wild Horse Pass Hotel & Casino in Chandler.
  • The Ak-Chin Indian Community is building the 185,000 SF Ak-Chin Family Entertainment Complex in Maricopa.
  • The Salt River Pima-Maricopa Indian Community is getting a Courtyard by Marriott in Scottsdale plus a possible Tanger Outlet Mall. “This (Phoenix Premium Outlets) development represents the next steps toward economic self sufficiency for our community,” says Gila River Gov. Gregory Mendoza. “It’s going to complement this area.”

The outlet, to be located off of I-10 and Wild Horse Pass Blvd., is expected to create 500 construction jobs and 800 to 1,000 full or part-time jobs, according to the tribe. The 360,000 SF center will include 90 high quality and name-brand stroes. It is scheduled to open in 2Q 2013.

Developers can find a real benefit to working with tribes on reservation land as development fees and lease rates can be very competitive and can be areas of high visibility and underserves areas, according to Kari McCormick, business development manager for Kitchell’s Native American Division.

“There are progressive tribes such as the Ak-Chin who recognized a need in the community in which their own members lived and worked and were underserved by the local market and realized they have the resources to fulfill a need within the community and complement their existing enterprises by adding the entertainment venue,” McCormick says.

The 185,000 SF, $35M-$40M Ak-Chin facility will consist of a 12-screen movie theater, 24-lane bowling center, arcade, laser tag arena, restaurant and concession area aong with 23,000 SF of retail and 45 acres of site work. A.R. Mays Construction is the general contractor and Nelsen Partners is the architect.

Retail outlets and entertainment venues are nothing new to tribes, but what they are seeing is “bigger, better, more diversified developments in Indian Country,” McCormick says.

“For many tribes the stand-alone C-stores and gas stations still remain very profitable enterprises, but tribes are seeking ways to create destination sites and expanding their customer base in a competitive market,” she says. “Although each tribe has very different reasons for getting into the retail market, usually it is a variety of reasons that leads them to take the plunge to diversify as their gaming market becomes more saturated.”

Some of the most important reasons for diversification include:

  • Expand their existing market base — increasing the foot traffic to the existing gaming facility, especially if it is focused on a client base they may not otherwise draw to their gaming facility.
  • Expand services for their existing client base, lengthening the “stay and play” for an existing customer. It is the theory of “something for everyone” where a couple goes to a casino, and only one of the partners enjoys gambling; that individual is more inclined to stay longer and play more if they know their significant other has separate activities to keep them happy.
  • Create a greater market for their gaming property by creating a complementary draw — especially if it is high recognition brands or unique brands not located everywhere.
  • Create an economic driver for tax revenues
  • Create jobs for the tribal members
  • Create opportunities for tribal entrepreneurs
  • Provide a local service for tribal members and local community (buy local/buy Indian)

Just as with any successful retail development location, visibility, access and parking require careful consideration. McCormick adds. An added consideration for retail development for tribes is ay new development must complement and create spillover to the existing gaming facility. In the end, the key to success in any retail development is that it increases foot traffic, but does not detract or disrupt the existing gaming enterprise.

“Kitchell recognizes the importance of tribal sovereignty, workforce development within the community and honoring the unique culture of each tribe,” McCormick says. “Tribes have become one of the leading investors helping to stimulate the economy in our state with developments that are creating jobs.

“We are very proud and honored to be a part of the exciting growth and construction opportunities that we are seeing. We believe that the impact tribes will have within our state and nationally will be unprecedented, as they seek to diversify and expand their existing enterprises.”

AZRE Magazine March/April 2012

2012 Valley Partnership Roundtable

2012 Valley Partnership Roundtable

The 2012 Valley Partnership Roundtable discusses the need to engage and monitor federal issues impacting the development community, which is greater than ever. 

Every real estate development company actively manages issues such as water quality, dust control and industry taxation/regulation at the city and state level. However, we must be more vigilant in watching the impact of federal regulation on the real estate industry. Decisions made by the federal agencies and our Congressional delegation have a  long-term impact on our businesses.

As a sector, we have a responsibility to advocate for fair and pragmatic regulation that allows the industry to be nimble and grow responsibly. Federal regulation and oversight have expanded over the past few years and some of these expansions in oversight could negatively impact Arizona businesses. Arizona’s climate, employment bases and natural resources pose unique challenges on the federal level, and we must ensure that our delegation is prepared to fight for our state’s future.

As it celebrates its 25th anniversary, Valley Partnership, in conjunction with AZRE magazine, convened a virtual roundtable discussion on the need to engage and monitor federal and state issues that impact the development community. They include:

  • Expansion of the Clean Water Act;
  • Business taxes/workforce training credits/research and development tax credits
  • Military installations, including Luke Air Force Base;
  • Solar incentives;
  • Aerospace/defense industry, research.

Participants are members of Valley Partnership’s federal and legislative committees, including: Rob Anderson (RA), Fennemore Craig; Paul Hickman (PH), Arizona Bankers Association; Charley Freericks (CF), DMB Associates, Inc.; Rusty Mitchell (RM), Luke AFB; Mary Peters (MP), consultant, former secretary, U.S. Department of Transportation; Grady Gammage JR. (GG), Gammage & Burnham; and Michelle de Blasi (MD), Quarles & Brady.

– Karrin Taylor, DMB Associates Inc.

Q: The federal government’s growing regulation of water, environment issues and endangered species has an immediate effect on private property owners and at the state and local levels. In the Western U.S., there can be tremendous unintended consequences to these one-size-fits-all regulations promulgated in Washington. What are the risks and/or potential impacts for the development community?

GG: There are huge risks for Arizona development in ignoring federal issues. We tend to either rail at the Feds, or just hope they’ll go away. The truth is, neither attitude is useful. We need our federal representatives to vigorously engage in explaining things that seem obvious to us: like dry desert washes not being navigable, or the fact that Arizona tends to be dusty. But we need to recognize that there is an appropriate federal role in environmental regulation, rather than behave as though the EPA will go away.

RA: The risks for the development community are three-fold: Increased compliance costs; increased uncertainties associated with securing federal approval (Well will I get my permit? What will my project look like when I do?); and the possibility that the federal requirements will actually block you from developing at all. The first two risks are fairly pervasive in the development world already. The third risk is relatively rare but increasing, particularly in the area of endangered species where there is tremendous pressure to list more species and protect more habitats. We also may see more of this as the first two risks grow and become unmanageable. For example, if I do not know when I can get my permit, and do not know what my project will look like at the end of the permitting process, how can I get financing or raise capital to do the project at all?

Q: What can we (leaders in real estate) do to influence federal regulation and legislation?

MD: Consistency and certainty in policy is crucial to develop and sustain any industry. It is difficult to have certainty without having an energy policy in place. Some immediate initiatives that could provide certainty in the energy industry are: Build out/improve access to transmission; remove redundancy/inefficiencies in permitting; expand production-based incentives; and provide better/quicker access to federal land for project development.

GG: The real estate industry needs to come together with workable solutions on things like dust control of construction, and standards for developing in the desert that recognize circumstances where washes should be preserved or mass grading minimized. Constructive engagement means offering sensible alternatives for some federal involvement, that is climate and geography appropriate for the arid West. There’s a lot of of serious expertise in Arizona in dealing with these issues. The development industry will find that Arizona’s cities are valuable allies in understanding the nature of development here, and why it is different from many other parts of the country.

RA: Follow regulatory developments through agencies of concern (EPA, the Corps of Engineers) and follow legislation through Congress. Do not hesitate to contact your congressman or congresswoman on issues of concern. Be active in trade associations that lobby in Washington D.C.

CF: Real estate industry leaders and everyone in the community have many options for supporting Luke and the effort to secure the F-35 mission. First, participate in the Luke Forward campaign by registering your support (lukeforward.com), submit a letter from your company or community support organization, and spread the word by sending the link for Luke Forward to your colleagues and friends Second, participate in the upcoming public hearings for the F-35 mission Environmental Impact Study (EIS) process. Dates, times and locations will be posted on the website to visibly show your support to the community and government representatives. Finally, write or email your local, state and federal elected officials and state your support for the F-35 mission.

PH: Stay engaged. Coordinate multiple visit to members of Congress and agency officials. Be active on responding to requests for comments on proposed regultions. Create “echo chambers” on issues of vital importance to our state.

Our western state is rich in space, most of which is managed by some form of government (Fed/state/military/tribal). This requires our real estate development industry to engage in public/private partnerships. Our only alternative is not to grow our economy.

Q: There has been significant scrutiny on federal and state incentives of certain industries recently. How do you think those incentives have impacted the Arizona job and real estate markets? Are the incentives needed to jump-start an industry and spur growth? Are they worth the risks?

MP: I am generally opposed to public-funded incentives that tend to distort the market. If a determination is made that public interest is best served by advancing an issue, the better way to proceed is to focus on the desired outcome rather than a specific technology. In terms of developing alternative fuels for vehicles, for example, the outcome might be to reduce our dependence on foreign oil. Current policy provides public subsidies as an incentive to produce ethanol, and the subsidies are provided largely to mid-west, corn producing states. The process used by the Defense Advanced Research Projects Agency (DARPA) that encourages competition toward an outcome-based goal is far better than offering specific incentives. Arizona businesses and entrepreneurs could be very competitive in a DARPA-like competition resulting in more Arizona jobs and real estate development.

MD: Incentives are necessary to help spur growth and develop infrastructure that benefits society as a whole, but should be implemented in such a way that they reward success. The incentive provides the carrot, but should not provide the fuel as was the case with Solyndra. Incentives provide the necessary framework to foster economic development — job creation. Just as Arizona was feeling the effects of a downturn in the real estate market, the incentives available to the renewable energy industry helped spur the grow of a burgeoning industry for Arizona. As more projects have come to fruition, the economy has felt the impacts through the transitioning of jobs and the influx of investment in renewable generation and manufacturing. However, as an industry and state, one needs to be careful not to incentivize an industry that will not survive into the future without incentives.

Q: The debate around “earmarks” and “pork” projects continues at the federal level. Some of Arizona’s federal delegation have earned national reputations for their stand against earmarks. What are the benefits or the losses to Arizona on this issue? Should Arizona’s federal delegation work to bring federal dollars back to our community? What kinds of projects does Arizona need?

MP: When members of Congress designate special projects as part of authorizing or appropriation bills powerful committee chairs are able to direct disproportionate amounts of funding to their district or state regardless of the merits of the project. The so-called “Bride to Nowhere” in the 2005 Highway Bill is a prime example. I think, on the whole, Arizona and other states lose in this process, and our delegation is right to take a stand against earmarks. A better way is for Congress to give the states their proportionate share of funding, and let state and local officials working with our Congressional Delegation decide how and where the funds should be spent. Arizona could then use those funds to build transportation in infrastructure to support high-growth areas, such as the north-sout corridor in Pinal County.

GG: We couldn’t live in Central Arizona without federal projects. Both SRP and CAP are examples of using the Treasury of the Unites States to make it possible to live in the arid West. Sky Harbor Airport and the interstate highway system are other examples. We should not oppose the use of federal dollars for these kinds of purposes. The evil of “earmarks” is when ad hoc projects (I think “Bride to Nowhere”) are slipped into unrelated bills without any debate or being part of a comprehensive program. Our senators and congressmen shouldn’t oppose the use of federal funds for worthy projects in Arizona. They should oppose a process that disguises federal spending, that doesn’t invite public scrutiny, or that trades frivolous projects in one district for similar boondoggles elsewhere.

PH: We expect our members of Congress to fight for parochial projects that make sense. What some members of our congressional delegation object to — properly in my view — is skirting the competitive process to do that. The losses incurred by the practice of earmarking redound to us as federal taxpayers, not necessarily Arizonans. When we engage in it we may win projects for our state, but as federal taxpayers we probably paid too much inferior projects or products.

We should be working with out congressional delegation as well as the applicable federal agencies to get out projects included into the agency budgets, authorized by the congressional authorization committees and approved by the members of the appropriations committees. We also need to partner with the global growth sectors of our economy: healthcare, energy, aerospace, and high-tech manufacturing. If this crash of 2008 has taught us anything it is that the residential housing industry can’t drive an economy by itself. It has to have other sectors to support or it collapses.

Q: The Arizona Commerce Authority and local economic development groups such as GPEC have prioritized a number of industries for expansion and growth. Aerospace/defense, technology and the solar industry seem to be major opportunities for Arizona’s future. What role should leaders of the real estate development industry play at the federal level in working to support these business expansion efforts?

MP: The ACA has defined aerospace/defense, solar/renewable energy, science and technology, and Arizona innovation-small businesses and entrepreneurs as our four focus areas. The areas provide the biggest opportunity to attract and retain high paying jobs and sustainable economic development for our state. The real estate development community can help support these focus areas by working together with organizations like ACA and GPEC to let out congressional delegation know when we are competing for federal funds and programs. An example is the funding now available under the Defense Appropriations Act in which the FAA will select sites for testing UAVs. The real estate development community can also assist in redeveloping areas such as the Williams Gateway and in ensuring that growth complements, but does not encroach on, our current military installations such as Luke AFB.

MD: The message has to be clear and provide certainty for foster meaningful industry growth. For the energy sector, the growth plan needs to be inclusive of a portfolio of energy resources. The support for renewable energy at the federal level needs to be based on a broad array of goals: jobs, diversity of energy sources, national security and economic development. The industry leaders should be advocating for production-based or back-end incentives where there are metrics requiring a certain level of project development to better ensure the long-term success of the industry.

Q: Arizona has long enjoyed the benefits of having major military installations, such as Luke Air Force Base, as part of our economic base. These installations create and sustain thousands of jobs and billions of dollars in economic impact. What are the potential risks and rewards with selection of Arizona for the F-35 mission?

CF: The rewards are numerous — thousands of highly trained, educated and well-paid employees continue to thrive in the West Valley; billions of dollars in annual economic impact continue to flow into Arizona’s economy; and the community around Luke is bolstered by the consumption of goods and services from this amazing economic engine and the positive community contributions from the people of Luke. The mission for this advanced aircraft will sustain Luke for decades to come.

The risks as minimal, but important to keep in context. The military is subject to the ebbs and flows of federal military investment and resting after securing the F-35 mission would be a critical error. The state, especially those communities closest to Luke, have grown accustomed to, even dependent on, having Luke as a major employer and economic driver. As the West Valley continues to grow and evolve, it is critical to keep the economic development focus on highly-educated, high-income employment and to continue diversifying the number and types of industries represented. The risk of reductions in Luke’s mission are always a factor to be considered; and, the best solution will be a strong and diverse regional economy.

RM: If Luke AFB is selected as the second PTC, it is conceivable that it would remain a valuable national asset and an incomparable economic engine for decades to come.

The most recent study (commissioned by the state of Arizona) of Luke’s economic impact was approximately $2.17B. However,  beyond the pure dollars involved, the men and women of Luke AFB are significant contributors to the surrounding community as school and church leaders, business participants as well as stable homeowners for the community. These men and women should be viewed not only as part of the economic engine, but equally as important, quality community participants and leaders.

For more information on Valley Partnership visit, valleypartnership.org

AZRE Magazine March/April 2012

Owners of My Sisters consignment business - AZ Business Magazine March/April 2012

My Sister’s Consignment Business Expands Into California

Three siblings’ lucrative consignment business expands into California

From the moment you meet these three entrepreneurs, it’s obvious they’re sisters.
Articulate, well-dressed and blonde, they are undeniably of the same distinctive breed.

Ann Siner, Jennifer Siner and Tess Loo are the siblings behind Eco-Chic Consignments, Inc., better known to Valley shoppers as My Sister’s Closet, My Sister’s Attic and Well Suited. The sisters’ venture into consignment retailing has proven to be wildly successful, growing into a resale empire with revenue totaling more that $16 million in 2010, employing about 200 fashion-forward thinkers, catapulting the sisters into the forefront of Phoenix fashion, and changing the way Valley consumers shop.

“We shaped the face of retail in Phoenix,” says CEO, founder and oldest sister Ann Siner. “We have made it more acceptable to buy recycled.”

In 1991, the sisters — stocked with clothes they literally pulled out of their friends’ and siblings’ closets — opened My Sister’s Closet, an upscale consignment store with designer labels and strikingly low price tags, at Towne & Shopping Center in Phoenix’s Camelback Corridor. They soon expanded into Scottsdale and now have 10 locations in Phoenix, Scottsdale and Chandler. In 2011, the sisters opened two new stores in San Diego.

“What helped us succeed was changing the image of the resale store from the three Ds — dark, dirty, and dingy,” Ann Siner says, “to the three Cs — cute, clean and current.”

After finding success with their women’s resale clothing store, the sisters listened to the copious requests from customers for vintage furniture and opened My Sister’s Attic in 1999. Next came their men’s apparel store in 2001, which the women dubbed Well Suited.

“If I can just get you in the door, you will see that we are not your typical resale store,” Ann Siner says. “We will convert you into a resale shopper.”

The sisters have helped turned a lot of consumers into converts since the financial crisis hit in 2007. Diminishing disposable incomes, the appeal of stylish vintage pieces, and trends that favored sustainability fueled the sisters’ businesses.

“Our sales went through the roof,” says Jennifer Siner, co-founder and youngest sister.

Whereas five years ago designer bag-toting fashionistas would have scoffed at consignment shops and fled to Barney’s, today they shop resale. And they come in droves.

In a down economy, Eco-Chic Consignments has increased revenue by an average of 20 percent annually over the past four years. For the sisters, it’s a sign.

“Now is not the time to sit back and say we’ve done it all,” says Ann Siner. “We’ve got to keep looking forward, look at what’s new, listen to people, their feedback, and always look for what we can do to make it better.”

The sisters’ goal is to keep expanding in San Diego and duplicate the success and expansion they have accomplished in Phoenix.

“It’s been well received and people love shopping (at My Sister’s Closet),” Ann Siner says, “so we want to open more stores in San Diego and then hopefully just keep working up the coast.”

My Sister’s Closet
2033 E Camelback Rd.
Phoenix, AZ 85016

Arizona Business Magazine March/April 2012

Steve Sanghi - Microchip Technology

Steve Sanghi, Microchip Technology Inc.

Steve Sanghi, talks about his experience as President and CEO of Microchip Technology, Inc. and the role technology plays in Arizona’s future.

Title: Chairman of the Board, President and CEO

Company: Microchip Technology, Inc.

How is being CEO of a technology company different from being CEO of a more traditional manufacturing company?
I used to think it was very different, but I’m not sure I believe that anymore. I understand the technology of a project, why our technology is better than the competition’s and why it is not. I think that makes me more effective. But it can also make CEOs with a technology background more biased; they do not rely on the team as much as they should.

Video by Duane Darling

What has been your most significant challenge as CEO of Microchip?
The first challenge was taking the company and turning it around. We were in so much trouble financially. We had no cash to go forward. Our technology was outmoded. Our employees lacked morale. Our factories were inefficient. So we took all those elements and developed what we call the “aggregate system,” a big-picture approach where we took all the elements of the business and created a better workplace and management culture that allowed us to succeed.

Any plans to expand your product lines?
I call my acquisition strategy “elbow out.” Our products need products from other companies around them to make them work. So we look at companies that make products that we do not make ourselves, then we look at acquiring them so we can “elbow out” the competition.

How does technology fit into Arizona’s economic future?
If you look at the state’s first 75 years, the four Cs that drove the economy were copper, cattle, citrus and climate. If you look at the last 25 years, technology, construction, retail and hospitality have taken a more prominent role. As we look forward, technology is going to play a more dominant role in Arizona’s economy as the world keeps moving toward a knowledge economy. So the four Cs that are driving Arizona today are computers, communications, consumer electronics and climate.

How is Arizona as a place to do business?
We have more than 400 people working here. Our business has grown from a $70 million company into a $1.5 billion company, so it has worked well for us. But there are pros and cons. Many times, to get the right talent, we have to go to other technology centers — California, Oregon, Texas, Colorado. If we had the talent here, it would make things easier. A benefit of being in Arizona is that we have a lower cost of living, the cost of doing business is lower, and our turnover rate is much lower than other tech centers. We have always been proud to call Arizona home.

What three things would make Arizona more tech-business friendly?
No. 1 is to improve the schools. Arizona high schools are near the bottom and if we don’t improve them soon, it’s really going to impact the future. No. 2 is getting a handle on the immigration problem and controlling it. No. 3 is that Arizona has historically lacked risk capital. Having more risk capital available is crucial so entrepreneurs can build companies here instead of having to look elsewhere.

Your biggest accomplishment as CEO?
Taking a company that was hemorrhaging money in 1990 and leading it to 84 consecutive quarters of profitability is something that I could not have imagined and is something that no other semiconductor company has been able to achieve. Right now, we are shipping about a billion units a year. So to see how far we have come and how well our products are accepted makes me very proud. You can only see so far in the future, but when you get there, you can see farther.

[stextbox id=”alert” bcolor=”ffffff” bgcolor=”eaeaea” image=”null”]Vital Stats: Steve Sanghi

  • Named president of Microchip in August 1990, chief executive officer in October 1991, and chairman of the board of directors in October 1993.
  • Author of the book “Driving Excellence: How the Aggregate System Turned Microchip Technology from a Failing Company to a Market Leader (Wiley).”
  • Member of the board of directors of Xyratex Ltd., member of the national board of directors of FIRST (For Inspiration and Recognition of Science and Technology) Robotics, and a member of the Board of Trustees of Kettering University.
  • In 2010, Mr. Sanghi was named EE Times’ — a leading electronics-industry publication — “Executive of the Year.”
  • Under Sanghi, Microchip’s returns have increased 4,476% since the Company’s IPO in 1993.
  • Honored with the Arizona Technology Council’s 2010 Lifetime Achievement Award.[/stextbox]

Arizona Business Magazine March/April 2012