Tag Archives: Marcus Networking

Eric Marcus, CEO of Marcus Networking.

What Happens if you Lose a Laptop with Patient Information?

The government is starting to implement the HIPAA-HITECH Encryption Requirements 2012. If you choose not to encrypt data, the HIPAA Security Rule states you must implement an equivalent solution to meet the regulatory requirement. The law leaves encryption open to interpretation since covered entities vary when it comes to network and network usage, depending on the type and size of business.

Typically, if a doctor or nurse loses a laptop with patient data on it, they are required to report it.  But, now Marcus Networking, Inc. has a solution that meets FBI and government regulations.  It’s an encryption software program, that is installed on all devices (computers, handheld devices, etc.) with patient information and if it’s ever lost or stolen, the information can’t be recovered.  When the device boots up, it won’t open and hackers can’t get in.  The program is highly sophisticated and hackers haven’t been able to crack the password to get in.  The software program can take as little as 20 minutes to install and runs approximately $100 to $2,000, depending on the scope of work.

To learn more, contact Marcus Networking at 602-427-5027.

Eric Marcus, CEO of Marcus Networking.

Marcus Networking Opens San Diego Office

Tempe-based Marcus Networking announced it has opened a San Diego office to better service Southern California clients.  They team is headed by Jaden Jeter, a 20-year sales executive, who resides in San Diego.  They will offer technology and telecommunications services to clients throughout Southern California.

“We’re growing across the country and servicing clients in multiple states now,” said Eric Marcus, president of Marcus Networking.  “The expansion to San Diego was a natural progression for us.  We have been servicing clients in Southern California for a couple of years, so it just makes sense to have a team in place that can provide 24/7 support, complete installations, troubleshoot and help with industry specific software issues.”

Jeter, who will serve as West Coast business development manager, brings nearly 20 years of sales experience to Marcus Networking.  Recent experience includes five years with MPower, who was recently acquired by TelePacific.  Additional sales experience includes commercial real estate with several large builders in downtown San Diego, a construction firm and radio station.

“The IT industry is constantly changing and evolving,” said Jeter.  “Marcus Networking is in a growth phase and it’s an exciting place to be. We have the ability to offer some cutting edge and cost efficient alternatives to our clients and it’s really neat to see them implement services that make their business more profitable and effective.”

Marcus Networking has an established portfolio in healthcare, real estate, governmental, nonprofit, retail, legal, manufacturing, call centers and finance.  Working with Marcus Networking eliminates the need to call multiple vendors because they can offer both technology and telecommunication solutions.

For more information, contact Jaden Jeter, West Coast business development manager at 1-866-602-6974 x5043.

Eric Marcus, CEO of Marcus Networking.

CEO Series: Eric Marcus

Eric Marcus
CEO, Marcus Networking

Az Business: What does Marcus Networking do?
Eric Marcus: We are a technology and telecommunications company. We manage people’s infrastructure. The easiest way to describe it is you can give us an empty building and we can cable it, bring in the dial tone, install the phone system, procure all the equipment, set up you private industry software, and then we can support it on a 24-hour basis. Our biggest customer base is medical providers. We work a lot with electronic medical records (EMR) and behavioral health.

Video by Cory Bergquist

AB: How is being CEO of Marcus Networking different from being CEO of a company in a different industry?
EM: It’s fun to be the CEO because I get to write my own rules. It’s nice to go out, meet with clients, build a relationship, and let them know that at the end of the day the company will be there for them and I will be there to support them.

AB: How did you start in your industry?
EM: I got into the IT field in 1999, working for a software company that did network management. That company grew from about 15 employees to about 155. As that company grew, my responsibilities grew.

AB: Were there challenges to launching a tech company in Arizona?
EM: For startup capital, I had to use money I had saved working at my previous job. The biggest challenge I had was with credit capital to support projects. You can sell a project all day long for $100,000, but if you don’t have the capital to buy the equipment, you’re kind of dead in the water.

AB: What qualities do you have that make you an effective CEO for Marcus Networking?
EM: I am able to educate a client about what they need to do for their company and let them make the decision. It’s their money, their business, their infrastructure, and at the end of the day it’s my job to be that consultant to educate them and take them from Point A to Point B and decide what is best to build them as a business.

AB: What has been the biggest change you’ve seen in your industry since you started?
EM: The advance of technology. What I mean by that is the cost of equipment and the specifications of equipment like hard drives and bandwidth. Ten years ago, a large hard drive was consider to be 73 gigs. Now, you can buy two- or three-terabyte hard drives for a fraction of that cost.

AB: What changes do you see coming?
EM: Equipment is going to get faster. As bandwidth becomes cheaper or larger, you’re going to see more teleconferencing and unified communication.

AB: What is your greatest accomplishment?
EM: Being in business for 10 years. Being a small business, it’s tough. We had our best years through the worst times. This year, our business is up 50 percent and I know there are companies out there closing their doors or downsizing. The thing I’m most proud is we can scale our business tomorrow, so if I found five salespeople in California tomorrow that wanted to come on board and start selling our product and grow our business, I could hire them tomorrow and start.

AB: How were you able to weather the economic downturn so well?
EM: We are in the medical industry. Doctors have to be on EMR systems. It’s mandated by the federal government, so the government has created a need for our services.

AB: What advice would you give someone looking to start a tech company?
EM: Make sure you’re very organized and make sure you’re ready to sacrifice and be ready to work any day and any time. If we have a doctor call us at 3 a.m. and we don’t pick up that phone, we don’t have a job.

Eric Marcus, CEO of Marcus Networking.

Tech Q&A: What is cloud computing?

Question: What is cloud computing?

Answer: Everyone is talking about cloud computing.  So, what exactly is it and it is right for your business? Cloud computing is the use of computing resources (hardware and software) that are delivered as a service over a network (typically the Internet).

The real question is should you use a hosted or non-hosted cloud? In other words, does your company want to own the system or lease it?

We’re firm believers that owning is a better solution. There are so many variables in cloud computing that no one takes into consideration. Where are you geographically located? How reliable is your internet connect? Can you survive without access to your cloud system? These are just a few things to think about.

Some benefits of cloud computing are lower overhead and system maintenance. Lower cost of ownership and upgrades. To determine which solution is best you really need to sit with a IT consultant and map out the big picture of your company.

Eric Marcus is CEO of Tempe-based Marcus Networking, which specializes in telecommunications centered on phone systems, cabling, and the network infrastructure also known as the “backbone.” Read more about Eric Marcus in the January issue of Az Business magazine.

Eric Marcus, CEO of Marcus Networking.

Tech Q&A: Outsourcing vs. consultant

Question: In this economy, does it make more sense to outsource IT or utilize a consultant?
Answer: Outsourcing is more cost effective than a full time person and you gain 24/7 support, whereas an employee only works a certain shift like 8 a.m. to 5 p.m.  Outsourcing means you are getting more than just a single person who manages your network. You are a getting a team of experienced technicians who can handle all areas of telecommunications and technology.

Let’s say you have an IT issue in the middle of the night, Marcus Networking has the ability to connect remotely to most computers and take control of the user’s session and see what’s going on.  We can provide hands-on support without being onsite. Most issues are resolved within 15 minutes and that’s faster than it would be to wake a sleeping employee, have them get dressed and drive to the office.

If we find a problem with parts or equipment, we can generally purchase a replacement component and be on-site and have the issue fixed within an hour or two of the diagnosis.  Again, much more efficient than waiting for the employee to get to work and diagnose what’s going on.

In today’s marketplace, outsourcing is about 45 percent less than the cost of a full time employee.  When you consider salary, benefits, payroll taxes, mandatory workman’s compensation, vacation days, sick days, 401K’s or a bonus plan it adds up quickly. Outsourcing is an affordable option for many businesses who wish to get a higher level of work.

Eric Marcus is CEO of Tempe-based Marcus Networking, which specializes in telecommunications centered on phone systems, cabling, and the network infrastructure also known as the “backbone.” Read more about Eric Marcus in the January issue of Az Business magazine.

Eric Marcus, CEO of Marcus Networking.

Tech Q&A: Year-end budgeting

This is the first of what will be a continuing series of technology questions answered by Eric Marcus, CEO of Marcus Networking in Tempe.

Question: What technology or telecommunications products should we purchase before year-end?

Answer: December is an excellent time to evaluate your IT needs for the coming year and with Section 179 Deductions changing, small businesses should take advantage of purchasing new equipment before it’s too late.

According to the IRS, Section 179 of the IRS code allows small businesses to deduct the cost of machinery, vehicles, equipment, furniture and other property. This was part of the American Recovery and Reinvestment Act of 2009. At that time, the maximum amount that a business could deduct was $250,000. In 2011, the maximum deduction that a small business could make was $500,000, but in 2012, the amount drops to $139,000.

Marcus Networking recommends replacing old laptops, wireless access points, battery back-ups, MS Office, VoIP phone systems, and servers before Dec. 31, 2012.  All of these products and services can improve workplace efficient and save money in the long run.

We’re also available to provide a free consultation and discuss your business needs.  Does some of your staff work remotely? Will you be adding or reducing staff in the coming year? Are you building a new office? Would you like to cut travel costs and have the ability to do presentations remotely? All of these factors determine what products and services we’ll recommend for your business.  And remember, you’ll always want to talk to your accountant before making any large capital purchases to ensure you follow the Section 179 code and take advantage to its fullest.


Eric Marcus is CEO of Tempe-based Marcus Networking, which specializes in telecommunications centered on phone systems, cabling, and the network infrastructure also known as the “backbone.” Read more about Eric Marcus in the January issue of Az Business magazine.