Tag Archives: Mark Kharoufeh


CTCA earns Joint Commission Lung Cancer Certification

Cancer Treatment Centers of America® (CTCA) at Western Regional Medical Center (Western) in Goodyear announced that it has earned The Joint Commission’s Gold Seal of Approval® for Lung Cancer Certification. The Gold Seal of Approval® is a symbol of quality that reflects an organization’s commitment to providing safe and effective patient care. CTCA® at Western is the first hospital in the Southwest and only the sixth hospital in the U.S. to receive this esteemed designation.

“Cancer Treatment Centers of America at Western Regional Medical Center has thoroughly demonstrated a high level of care for patients with lung cancer,” said Wendi J. Roberts, RN, executive director, Certification Programs, The Joint Commission. “We commend CTCA at Western for becoming a leader in lung cancer care, potentially providing a higher standard of service for lung cancer patients in its community.” CTCA at Western underwent a rigorous on-site review in August. A Joint Commission expert evaluated compliance with national disease-specific care standards as well as with lung cancer-specific requirements. Clinical practice guidelines and performance measures were also assessed.

The Lung Center of Excellence at CTCA at Western is dedicated to providing state-of-the-art compassionate care to patients with lung cancer and to their families. CTCA at Western offers a multidisciplinary, interactive team approach for prevention and screening, while treating early and complex lung cancer through evidence based practice and research.

“We have consistently strived to provide the best care possible to our patients,” stated Mark Kharoufeh, RN, BSN, Assistant Vice President of Oncology Patient Services, CTCA at Western. “This certification provides a third-party validation of our high-quality, consistent approach to patient care, treatment and services provided at our hospital.”

HCL Awards 2012 - Brian Shelley

HCL Awards 2012: Manager, Brian Shelley


Brian Shelley

Banner Del E. Webb

HCL Awards 2012 - Brian ShelleyAs respiratory manager, Brian Shelley is responsible for a staff of 44 and the day-to-day operations of the cardiopulmonary department. Shelley developed and wrote a computer program that tells the staff how many therapists will be needed and how many treatments each therapist will provide.

Shelley was also responsible for bringing the first neonatal mechanical ventilator into Del E. Webb’s nursery. The device has been used three times and has allowed the baby to stay with the mother in the Neonatal Intensive Care Unit (NICU) without having to be transported out.

Shelley also created a peripherally inserted central catheter (PICC or PIC line) and central line insertion team. This team is responsible for all invasive lines inserted from IVs to central lines. The team maintains all lines, documents and discharges all lines. Sepsis and central line initiatives are graded among Banner facilities, and Shelley’s team has been recognized as Best in Banner.

Most impressively, in a time when most hospitals are cutting back, Shelley created 17 new jobs in his department while exceeding budget goals and productivity expectations. He also raised more than $83,000 for the hospital’s Better Together campaign.



Mark Kharoufeh

Cancer Treatment Centers of America

HCL Awards 2012 - Mark KharoufehAs director of inpatient services, Kharoufeh is a nursing professional who puts the patient at the center of every decision. In his leadership role at CTCA, Kharoufeh has effectively overseen many strategic initiatives to streamline the delivery of care while maintaining the highest safety and customer service standards. During his tenure, the staff has tripled in size in all three of his units. Kharoufeh responded by analyzing the needs of both his staff and his patients, resulting in the development of a house supervisor role, a cross-training program, nurse education program and an in-depth orientation process that includes an unprecedented six months of preceptorship.



Karen Richards

SCAN Health Plan Arizona

HCL Awards 2012 - Karen RichardsRichards manages SCAN Health Plan Arizona’s Senior Connections Resource Center in Phoenix, as well as its community outreach programs, many of which she helped develop to target seniors, caregivers and anyone else who interacts with seniors. She manages to accomplish much with just three staff members. Richards maintains an ongoing schedule of classes, workshops and presentations throughout the community, most of which are free. She helped launch SCAN Health Plan Arizona’s “Classroom in the Community” initiative, which delivers more than a dozen free, hour-long workshops at locations throughout the county.


HCL Awards 2012 Winners & Finalists

AZ Business Magazine March/April 2012