Tag Archives: marketing campaign


Flagstaff CVB Launches New Marketing Campaign

Visitors planning a trip to Flagstaff this summer will see a brand new look when they research the destination online. The Flagstaff Convention and Visitors Bureau launched a new marketing campaign that drives potential visitors to the redesigned flagstaffarizona.org website, which went live on Tuesday, June 18.

“We are excited to provide visitors with a newly designed website that is easy to navigate and use to find up-to-date information about Flagstaff and the surrounding region,” said Heather Ainardi, marketing and public relations manager at the Flagstaff Convention and Visitors Bureau. “With the new campaign and website being launched at the same time we are able to provide a consistent message to consumers and travel professionals seeking information.”

Based on research and focus group recommendations the Flagstaff CVB designed the new campaign and website to capture the “Flagstaff vibe,” explain the seasonality of the destination and feature a wide variety of activities found in the area. Highlights of the new campaign include an updated logo with a stamp effect, a distinct color palette to represent each season of the year and photo rich advertisements featuring engaging headlines.

The new advertisement headlines and message is flexible for all markets and will be adjusted based on placement. For example in the Phoenix metropolitan market the new Flagstaff ads will read, “If you were an egg, you’d fear no sidewalk” or “Out of this world, but not out of the way.” In southern California consumers might see a broader reaching message of, “If you were a dog, you’d wag your tail off.” For certain international markets where Route 66 is a popular attraction, the ad will read, “If you were a kid again, you’d need your mother road.”

Since the website is the primary call to action in the campaign’s advertisements the website received a fresh look and increased functionality so it can serve as the premier resource on visiting Flagstaff. The redesigned website is more interactive and features increased content including a destination blog, frequently changing homepage highlights and four unique pages that explain the visitor experience in each of the four seasons.

“Flagstaffarizona.org has been designed to not only provide current travel information, but also be a future planning resource. Links to collateral requests and e-newsletter sign ups are prevalent throughout the site,” said Ainardi. “In addition to general travel information for visitors, the site also provides details for travel professionals, meeting planners, media and filming companies.”

The new campaign debuted with advertisement placements in Flagstaff’s target markets of Arizona, Southern California and Las Vegas; and uses a variety of mediums including traditional print, online, outdoor and television commercials. On Wednesday, June 5, the campaign literally rolled out around Phoenix in the form of light rail train and city bus wraps.

For more information on Flagstaff, visit www.flagstaffarizona.org or call 800-842-7293. Located in the historic train depot at One E. Route 66, the Flagstaff Visitor Center is open Mon – Sat 8 a.m. – 5 p.m., Sunday 9 a.m. – 4 p.m., closed Thanksgiving, Christmas and New Years Day.


Kiehl's Since 1851 Arrives in Scottsdale

The Store

Kiehl’s Since 1851, the venerable New York-based purveyor of fine quality skin and hair care preparations, opened its very first retail store in at Scottsdale Fashion Square. Kiehl’s is proud to offer visitors and the Scottsdale community the opportunity to discover the brand’s efficacious skin, hair and body care products, personalized customer service and 162-year-old heritage.

BB Cream_SPF 50“Scottsdale has long been on our wish list for a new store, and our new space at Scottsdale Fashion Square is the ideal location to fully introduce Kiehl’s to Arizona,” said Chris Salgardo, President, Kiehl’s USA. “Our new store allows us to bring Kiehl’s further into the Southwest and share our New York heritage with a whole new community. Each element of our new store, from the design of the fixtures explaining our skin, hair and body formulations, to the historical photographs, mementos and Kiehl’s icons, helps tell the extensive story of our unique company that began as an old-world apothecary at the corner of 13th Street and Third Avenue in New York’s East Village. From design, to customer service, to the high-performing natural ingredients that are the basis of our products, we did everything possible to bring a modern version of our original store to Scottsdale, and I look forward to introducing our new community to our skin care, our customer service and our story.”

Kiehl’s at Scottsdale Fashion Square mirrors the unique ambiance found in the company’s original New York Flagship, which began as a neighborhood apothecary in 1851. The new store brings a modern New York apothecary to Scottsdale, referencing the company’s original East Village roots and blending vintage and antique apothecary fixtures with a modern neon flare. The interior design advances Kiehl’s longtime commitment to the environment with the use of natural, sustainable materials and energy-efficient light fixtures, while enhancing the overall service experience for Kiehl’s patrons.

Kiehl’s at Scottsdale Fashion Square also utilizes natural, sustainable materials and energy efficient light fixtures – and encourages patrons to recycle Kiehl’s packaging with a specially designed recycling bin, promoted through Kiehl’s Recycle and Be Rewarded! program. The program offers customers the opportunity to return empty Kiehl’s jars, bottles and tubes to the store for recycling, in exchange for complimentary products.
Kiehl’s commitment to education through attentive service is accentuated through a dedicated personal consultation area. The enhanced space provides an opportunity for customer representatives and patrons to converse privately about products best suited for the customer’s individual needs. A separate men’s destination offers specialized educationActivatedSun_LotionSpray_SPF50 tailored to the specific concerns of male patrons.  All customers receive the kind of attentive service for which Kiehl’s is known around the world today. In addition, simple, no-frills packaging allows Kiehl’s to formulate its products with high quantities of the most efficacious natural ingredients available.

Generous sampling through Kiehl’s “try before you buy” program offers the complete Kiehl’s line of skin and hair care for men, women, children and babies with a generous offering of its traditional product samples. To assure its customers always find exactly what they need, Kiehl’s offers a 100% money back guarantee on all purchases, and guarantees that customers will see revitalized skin in 28 days or their money back.
Custom gifting 365 days a year allows customers to create personalized gifts year-round. A Kiehl’s Customer Representative will help the customer assemble a personalized, custom gift box, choosing items based on recipient, theme, ingredient or price, from any and all products in the store.


  • A 6-ft table provides patrons a comfortable station for complimentary Healthy Skin Consultations by Kiehl’s Customer Representatives, which helps them determine the formulas best suited for their personal needs.
  • A  space for specialized shaving and grooming education and demonstrations is designed for men. Specially designed accents such as military-style lockers, black subway tile, and props to demonstrate the perfect shave, bring this relaxing stop to life for Kiehl’s male patrons.
  • Black Nero Marquina marble highlights the shop’s exterior façade, honoring the marble exterior of the original Kiehl’s New York Flagship.
  • Carrera marble tables, counters and trim provide a utilitarian, functional approach.
  • Natural, sustainable materials, such as tabletops made from paperstone, a waterproof material made from 100 % post-consumer recycled paper.
  • Energy-efficient LED lighting illuminates Kiehl’s products in an environmentally friendly way.
  • Reclaimed wood floors and exposed brick walls evoke the old-world quality of Kiehl’s East Village neighborhood.
  • A bronze and crystal chandelier is inspired by the crystal chandeliers that have adorned Kiehl’s Flagship store in NYC for years.
  • A custom-painted motorcycle, an icon of Kiehl’s heritage, will be on permanent display, evocative of the passions and adventurous spirit of Kiehl’s founding family.
  • Antique apothecary glassware and vintage props  reference the company’s early years as a neighborhood apothecary.
  • Vintage photographs and mementos – take customers on an exciting journey through Kiehl’s 162-year history.
  • Pop-art inspired graphics – the late Andy Warhol was a long-time Kiehl’s fan, purchasing Blue Astringent Herbal Lotion in bulk from the Flagship, and special graphics were created in his honor.

About Kiehl’s Since 1851: Kiehl’s was founded as an old-world apothecary in New York’s East Village neighborhood. After years as an ambitious apprentice, John Kiehl purchased the business and began operating under the Kiehl name, serving the burgeoning New York community with unique herbal remedies. In 1921, John Kiehl’s apprentice, Mr. Irving “Doc” Morse, purchased the business and expanded it to a full-service pharmacy, stocking medicines, tinctures, and the first Kiehl’s-branded products. Doc Morse, a pharmacist and herbologist, passed the business on to his son, Aaron, himself a chemist and avid motorcyclist and aviator. Aaron’s daughter, Jami, was raised at Kiehl’s amongst the “family” of employees, who together fostered a tradition of attentive, personalized service for every patron. Over the generations, the Morse family committed Kiehl’s to serving the community uniquely efficacious skin and hair formulations made with the finest natural ingredients in the apothecary tradition.

Store hours are 10 a.m. to 9 p.m. Monday through Saturday and 11 a.m. to 6 p.m. Sunday.  For more information about Kiehl’s, please visit www.kiehls.com.


Scottsdale Launches Warm-Weather Campaign

The Scottsdale Convention & Visitors Bureau is promoting Scottsdale as a warm-weather destination in New York, Canada, and other top markets with the launch of its 2013 warm-weather marketing campaign.

During February 2013, New Yorkers riding the 42nd Street subway will find themselves soaking up the sun in the Sonoran Desert, relaxing in a Scottsdale spa or taking a casual stroll along the fairway. The exteriors and interiors of three subway cars will be wrapped with Scottsdale’s unique tourism assets: the Sonoran Desert, Old West heritage, spas and golf. Each wrap will direct riders to StepIntoScottsdale.com.

The chosen line connects Grand Central Station and Times Square, the two busiest subway stations in the country. Each day, 100,000 riders will spend their daily commute surrounded by iconic images of Scottsdale, with more than 33.6 million viewers during the campaign’s duration.

In addition to the New York subway wrap, the bureau will promote Scottsdale’s sun-soaked winter season through television commercials, radio spots, online and mobile ads, and billboards.

From Dec. 31 through March 31, Scottsdale’s local-weather forecast, including a weather-sensitive ad that will appear when the weather in viewer’s area reaches a certain chilly temperature, will appear on Weather Channel Canada. This national buy includes television ads that will be seen by 21.8 million viewers. Canadian Traffic Network in Toronto and Edmonton also will feature Scottsdale radio spots that are expected to reach more than 8 million listeners.

Additionally, the bureau will promote Scottsdale in Chicago, Denver and New York via Weather.com. Weather.com users who access the website from a downloaded desktop app or a mobile app will see a banner ad with Scottsdale’s high temperature. Likewise, digital billboards in Chicago will flash Scottsdale’s temperature and the campaign-landing page WarmUpinScottsdale.com, serving as a constant reminder of the sunny paradise in the Southwest.

Marketing agency

Cultivating A Success Relationship With A Marketing Agency

Whether you are running a small start-up or a Fortune 500 company, the planning and execution of a marketing campaign demands a variety of skills and knowledge. While most large organizations may have an in-house marketing department, big companies and small businesses alike find it advantageous to enlist the expertise of an outside marketing agency or expert to help handle specifics like advertising, graphic design and public relations. But like any relationship, communication is the key to making it work.

The process of hiring a marketing agency is much like hiring a new employee — you conduct interviews, check references and then make a decision based on experience and chemistry in hopes of selecting the best fit.

An agency generally works one of three ways: an agreed-upon hourly rate (generally anywhere from $50 to $150 per hour), a per project fee, or a monthly retainer. Regardless of fee structure, you are making a significant investment, so it is in your best interest to get the most out of your budget to help generate the best results.

Once the courting period is complete and the decision to commit is made, the real work begins. To help navigate and cultivate a successful relationship with a marketing agency, here are some tips:

1. Share your expectations and your needs
What you communicate about and how you communicate it will nurture the relationship. Everyone has expectations; knowing what each party expects will help make the relationship run more smoothly.

2. Think of the relationship as a team
The marketing agency should be viewed as an extension of your team. You each bring different perspectives and strengths to the table, but part of the value of a team are the differences.

3. Be respectful
Whether it is a phone call, a meeting, or you need to respond to an email, be conscientious of the other’s time. Always respond in a timely manner, try to be efficient when you do, and remember to say “thank you.” Showing mutual respect is essential to any good relationship.

4. Make time for each other
Schedule a regular time to meet to review results, brainstorm ideas, discuss plans and determine project deadlines for the coming months.

5. Truly listen
You have hired experts to advise you on what is best for the company. Listen to what they have to say, and trust their opinion. This does not mean you must always agree, but be open to their recommendations and hear the reasoning behind it.

6. Cooperate
If you don’t agree on something, there is usually another option. Look for different solutions that you both agree on, or look for ways that you can improve it. Clear feedback can be the key to finding the best solution for both you.

It is important to realize that enlisting a marketing agency is not about just giving your stamp of approval on ideas and then handing things off for the marketing agency to create and implement; it is a collaborative and interactive relationship. Investing time and sharing thoughts and ideas will not only help build and strengthen the connection, but it will also ultimately help you receive better service and help the marketing agency generate better work. After all, finding the right match is only the first step to a successful union.

Juliet Straker is president of marketingworx, a Phoenix-based public relations and marketing communications firm founded in 2002. For more information on marketingworx and its services visit marketingworxpr.com.
Mobile Technology

Maximize Marketing Coverage With Mobile Technology

Marketing with Mobile Technology: Maximize Coverage Using New Tools

We all move quickly through our days, jumping from our computers to our phones to communicate information and share. While the changes in communication are moving at warp speed, companies can utilize the opportunity to expand its public relations campaigns and educate the public well beyond the day a story airs or an article runs.

The growth of mobile technology means information is literally now available at the consumer’s fingertips. In other words, with just a few clicks of a screen, buying decisions are now being made. Information sources like Google, Twitter, Facebook, Yelp and YouTube can influence where a person chooses to shop, dine, or go.

According to research recently conducted by Hubspot, mobile Internet users will reach 113.9 million in 2012, up 17.1 percent from 97.3 million in 2011. The data takes things further; looking at the growth in popularity of the iPad, tablet users will reach 54.8 million in 2012, up 62.8 percent from 33.7 million in 2011.

On a recent visit to Flagstaff, we were looking for a place to eat. Having nowhere special in mind, we turned to our iPhones to research the area. A click on Google Places immediately brought up a list of restaurants in the area showing four- and five-star ratings from reviewers. Quickly reading the descriptions, we found out about a breakfast spot that was featured on “Drive-ins, Diners and Dives” and received rave reviews from the host, Guy Fieri and a number of patrons. The restaurant was only a few miles away, but a bit off the beaten path, outside of downtown. Fortunately the mobile phone also provides directions with a direct route from your location.

It turned out that Brandy’s Restaurant and Bakery (which I highly recommend) was featured on the program in 2008. But this small business understood the value of leveraging that publicity. They made sure the message in their online description continued to publicize the national TV coverage. The segment still plays on a TV screen in the diner, and news clippings from the local newspaper can be found adorning the walls, but more importantly the information and the many other accolades the restaurant has received appear prominently on the home page of its website.

You can bet this small business owner does not have a large marketing budget, but by utilizing the technology that’s now available, they are maximizing the press they received almost four years ago to continue to bring in new customers.

Part of implementing a successful public relations and marketing campaign is to find ways to successfully weed through all of the clutter and information in order for your target audience to know more about your business and all it has to offer. However you choose to allocate your budget and to tell your story, there is no denying that the growth of mobile technology will now allow you to spread the word faster and stretch your dollars further.

For more information on marketing with mobile technology from marketingworx, visit marketingworxpr.com.

Maximizing Public Relations Efforts

Lessons From Apple: Maximizing Public Relations Efforts

When you are investing in real estate the mantra is, “location, location, location.” When it comes to an investment in marketing―and marketing is an investment―timing can make all the difference. Whether you are introducing a new product, opening the doors to a new business or simply wanting to promote existing products and services, a successful public relations and marketing campaign requires planning and coordination.

What many don’t realize is, to secure publicity for a company event or promotion it must first be considered newsworthy (and while it may seem newsworthy to a business owner, the media may not see it that way). Secondly, you must allow enough lead time to alert the media prior to their deadlines. Even daily and weekly publications and news shows plan stories and news segments weeks in advance; and editors of monthly publications are working on issues as much as three to six months before going to print. Allowing enough time in advance helps increase the possibility of traditional press coverage.

Landing press can provide a great boost to your business; and at the very least a boost to your credibility (and SEO). But to maximize public relations efforts, the additional benefits come in the follow-up with the marketing effort. If you are promoting an expansion of services, make sure your website is updated with the new information, have an email ready to send off to your database of customers and posts on your Facebook and Twitter pages.

You need to develop an integrated marketing campaign where public relations works hand-in-hand with advertising and promotional activities to convey the message of your company and/or product. Public relations can bring your story to life, build credibility and help increase visibility; while advertising helps build brand awareness and sells specifics, promotional efforts grab attention and generate buzz.

Under the direction and inspiration of Steve Jobs, Apple demonstrated some of the best practices in brand marketing and public relations. Jobs understood the art of a coordinated campaign and the results it could achieve.

A new product introduction from Apple is often unveiled on-stage in a theater of sorts packed with journalists, industry bloggers and technology insiders. The company typically avoids industry trade shows, opting to create their own events in the weeks prior.

 A product launch and publicity campaign is accompanied by traditional print, broadcast and outdoor ads, along with in-store displays and signage.

Apple’s website is poised for announcements with supportive pages and videos providing a firsthand look at their latest and greatest. Of course, emails are sent to a finely-tuned database prior to launch day, encouraging customers to get online to buy. 

An outreach of direct and indirect advertising orchestrated with public relations not only creates awareness and buzz, it creates demand. Apple’s seamless multi-channel, multi-touch approach demonstrates one of the best and most integrated examples for a successful marketing formula.

While most marketing budgets are significantly more limited than Apple’s, advance planning and coordination on any budget can still make or break the impact.

For more information about maximizing your public relations efforts, visit www.marketingworxpr.com.

Green Marketing

Adding A Splash Of Green To Your Marketing Campaign Can Help You Hit The Right Target Market

What makes marketing a green product or service different from any other type of marketing campaign? In some ways, nothing; in other ways, green marketing can be a different animal. In addition to selling a product or service, green marketing seeks to change the way the buyer thinks about the product or service, encouraging a change in behavior.

Everything from building products and services to automobiles to apparel are now going green. As a result, marketing managers are now faced with the challenge of not just getting target markets to want their product, but also helping them to see value in changing their behavior. But how do you create a marketing campaign that will compel the public to change its view?

Tips to influence change

Don’t just tell how your product is better for me — show me.

It’s not enough to tell your audience your product conserves water or reduces energy. You have to visually demonstrate how it benefits the user. The green company PeopleTowels does a great job of showing its environmental benefits with an image of eight industrial-sized garbage bags filled with paper towels representing the average amount of paper towels a person uses each year. The visual effectively denounces excessive paper towel use and promotes the company’s brand of eco-friendly, on-the-go cloth towels.

Make benefits tangible

We’re asking people to voluntarily change their behavior for the greater good. Make the benefits of doing so too obscure and you’ve lost them. Consider the popularity of the Toyota Prius. In 2010, this hybrid car landed a spot on Forbes’ list of “high in demand” cars. So what is the tangible benefit to driving this eco-friendly cruiser? The annual cost of gas is only $846, which is especially low compared to other cars on the list that ranged from $1,510 to $4,745 annually.

Keep it positive.

Don’t tell your audience what they are currently doing wrong by using other products; show them what they can do to make an impact. People are less likely to listen to your message if you are scolding them. Make the message motivate your target market to do the right thing.

Make it relevant.

Create an emotional connection with your audience that communicates the importance of using your product or service. That communication can take several forms. The company Grass Roots Environmental Products does this by offering products for children and moms alongside other green products to express their interest in child-safety. This allows them to connect with their customers on a deeper level.

The key to a successful green marketing campaign is to appeal to the target audience through messaging that encourages them to take action. Developing a buzz can be an effective tool for influencing others. Building a sense of community — we are all in this together — and showing how your product or service can help, not only provides a reason for change, but the desire to be a part of that change.

Monument Valley in Arizona, part of the Arizona Office of Tourism's new marketing campaign - AZ Business Magazine Jan/Feb 2011

Arizona Launches Innovative Media Campaign To Bring Back Tourists

Arizona has gotten a bad rap as of late, with the added national backlash from the passage of SB 1070 making it even tougher for the state to climb out of the recession. But the Arizona Office of Tourism is fighting back, and it has only one word for you — monumental.

It’s part of the Arizona Office of Tourism’s “In One Word — Arizona” marketing campaign that launched Nov. 8. The campaign couples iconic images of Arizona with one word describing the image. Bet you can guess which image is paired with “grand.”

The campaign’s eight images, ranging from the Grand Canyon and Monument Valley to Sedona and Flagstaff’s distinctive terrains, will run from November 2010 to May 2011 primarily in Chicago and Los Angeles, the two major markets for Arizona tourism.

This campaign features traditional print, TV and radio ads, but also includes innovative strategies, such as video-on-demand, “wallscapes” on buildings in Chicago and Los Angeles, and versions of the ads appearing on the print-out boarding passes of eight major airlines.

The advertising is “layered to continue to drive home the wonders and the diversity of Arizona,” says Sherry Henry, director of the Arizona Office of Tourism.

Spreading the message of Arizona’s allure is not limited to the Hollywood Hills and Chicago’s Magnificent Mile. An extensive digital media campaign also will run in San Francisco, Denver, New York City and other major markets, as well as Mexico and Canada.

But the biggest accomplishment of AOT’s new campaign is the fact that despite intense budget cuts that practically erased the marketing budget, the campaign is forging ahead, focused on bringing in much-needed tourism to the state.

The state Legislature removed revenue from the tourism formula from AOT’s budget and placed it in the general fund. Because of this shift, the AOT will receive approximately $14 million less in the 2011 fiscal year than it received in the 2010 fiscal year.

“We have this budget, and we are going to make this budget stand like it is 10 times what we have,” Henry says, adding that AOT’s mission is “to use the dollars we do have to drive as much revenue as we can.”

The budget stress isn’t the only issue facing Arizona’s tourism industry. The recession, which caused the budget decrease, is the No. 1 issue, Henry says. The swine flu epidemic of 2009 hurt, as well as the “AIG effect,” in which big businesses cut down on holding corporate meetings at resorts. Then, boycotts from the passage of SB 1070 gave a further beating to an already crippled industry.

However, Henry says Arizona’s tourism is going to surge back because of the state’s well-established image and the strong partnerships within the tourism industry.

“The branding of Arizona hasn’t changed,” Henry says. “There are some misconceptions of what’s happening here, but it hasn’t really affected the Arizona we all know and love.”

AOT has partnered with local convention and visitor bureaus and the Arizona Tourism Alliance to reach the group-and-meeting tourism market. The relationships between all sectors of Arizona’s tourism industry are “stronger than any other state we know of,” Henry says.

Although 2009 saw a 10.2 percent decrease in travel expenditures and a 2.1 million decrease in overnight visitors, 35.3 million visitors still made Arizona their destination of choice.

Statistics show that in 2010, top-of-the-line leisure traveler numbers are up, Henry says. AOT identifies leisure travelers as Arizona’s target visitor.

“We’re finally beginning to see it creep up again,” Henry says of visitor numbers.

Arizona Office of Tourism's new campaign

Images courtesy of the Arizona Office of Tourism

AZ Business Magazine Jan/Feb 2011