McKinsey & Company Archives

JDA Software Announces New CEO


JDA Software Group, Inc., the world’s leading supply chain planning and execution solutions provider, today announced a chief executive officer (CEO) change to lead the company through the next phase of its strategic growth plan. Baljit (Bal) Dail, a technology executive who has served as JDA’s chairman since May 2013, has been named interim CEO,… Read More →

ASU Center becomes a resource to teach service

by in Business News | Education | Workforce

Customer service was once viewed as the cost of doing business. “Across almost every industry, leaders are focusing on service as a way to compete in today’s competitive marketplace,” says Mary Jo Bitner, academic director for the Center for Services Leadership at Arizona State University’s W. P. Carey School of Business. But times have changed.… Read More →