petsmart Archives

Help to ease Holiday Shopping Customer-Service Worries

As we approach holiday shopping time, many of us start thinking about long lines, frayed nerves and dealing with frazzled customer-service representatives. However, some companies are now taking the time to turn customer-service interactions into a strong point of competitive difference that makes consumers want to come back for more, especially when price and other… Read More →

Family Promise for Pets Helps Homeless Families Keep Their Pets

by in Business News | Economy | Events

On October 1, 2012, at 3 p.m., a rope-cutting ceremony, complete with adorable pets, will take place at Family Promise for Pets, Arizona’s first emergency shelter for homeless families with pets. Countless pets are surrendered when their families fall on hard times and lose their homes. Homeless shelters have only offered space to people and… Read More →

Hispanic Heritage Month Celebration At The Musical Instrument Museum

"Tree of Life" at the Musical Instrument Museum
by in Play

Thanks to a recent contribution and sponsorship from PetSmart of $50,000, the Musical Instrument Museum (MIM) and PetSmart have launched a new series of cultural programming titled “Unity Through Diversity,” which aims to celebrate diverse cultures from around the globe, highlighting musical traditions. The program began with the Fiestas Patrias celebration, which kicked off Hispanic… Read More →

PetSmart Earnings Increase 39%

PetSmart earnings increase

PetSmart, Inc. reported earnings of $0.85 per share, up 39% compared to $0.61 per share in the first quarter of 2011. Net income totaled $95 million in the first quarter of 2012, compared to $71 million in the first quarter of 2011. Total sales for the first quarter of 2012 increased 9.4% to $1.6 billion.… Read More →

CEO Series: Robert F. Moran

Robert F. Moran President and Chief Executive Officer, PetSmart How does the pet retail industry differ from the human retail industry? First of all — passion. I’ve been in retail for 38 years and prior to coming to PetSmart, we use in retailing passion for the customer. But how can you be passionate about a… Read More →

PetSmart: Pampered Pooches = Profits

PetSmart: Pets Hotel
by in AZ Business Magazine

PetSmart now has a new trick up its sleeve: five-star pet hotels. PetSmart, the largest chain of pet supply stores in the U.S., is undeniably a market force to be reckoned with. Pet parents have been pulling dog biscuits and kitty litter off PetSmart’s shelves since the company opened its doors in 1987. Since then,… Read More →