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2009 Small Business HR Director Of The Year Honoree

Camille McCalebName: Camille McCaleb
Title: Vice President of Human Resources and Operations
Company: Creative Business Resources

Years with company: 4
Years in current position: 4
Company established: 1997
Employees in AZ: 25
Employees in HR department: 3
www.cbri.com


Progressive companies know there’s more to filling job openings than simply interviewing people and hiring warm bodies. At Creative Business Resources, Camille McCaleb has taken the lead in ensuring that new hires are a good fit for both the job and this Phoenix-based human resources outsourcing company.

As vice president of human resources and operations, McCaleb brought personality profiling into the hiring process and became certified in personality testing so she can analyze the results. The profiles show the natural tendencies of recruits and how they likely will interact with other employees and clients on a personal and professional level. This insight gives the human resources department an indication of whether a prospective hire will be successful at the company. Taking the process one step further, all Creative Business Resources employees review one another’s profile results to help them relate to each other in times of success and failure.

McCaleb implements additional measures to help new employees succeed. Before they are allowed to interact with clients, new hires go through three months of training that gives them the knowledge they need to start client relationships. In addition, the entire staff participates in extensive customer-service training during which service expectations are communicated. Each department sets goals aimed at helping to achieve overall company objectives. Departmental goals are posted around the office.

Under McCaleb’s steady hand, Creative Business Resources has taken steps to make employees’ lives easier. Two years ago, McCaleb and other executives made the decision to open a second office in west Phoenix. This eased employees’ commutes and increased productivity. New technology helps employees work at home, also increasing productivity.

McCaleb is credited with doing an outstanding job in the areas of employee relations and recognition. Time is set aside at each department and company meeting to recognize employees for personal triumphs, professional successes, company anniversaries and birthdays. McCaleb leads this outreach to employees to make them feel special and to motivate them to do an even better job. The human resources and risk management departments also publish monthly newsletters that keep staff and clients informed about happenings at the company and in its industry.

Employee achievements also are recognized with gift cards and spa days. Bonuses are handed out based on company profit for the year and successful job performance. The company also helps employees with a Christmas savings club. Employees who put $1,000 into the club receive $250 from the company in time for holiday shopping and travel. Thanksgiving and Christmas bonuses are given to all employees, as well.

Diversity is a key pillar of the business model at Creative Business Resources and McCaleb works diligently to blend this concept into the corporate culture and the manner in which the company conducts business with clients. To lead the way, the human resources and risk management departments are bilingual.

McCaleb also encourages employees to be active in the community. Employees volunteer for Project C.U.R.E, the Phoenix Rescue Mission and Special Olympics on a regular basis. In addition, Creative Business Resources gives employees a paid day off to volunteer.