Tag Archives: sales

Photo provided by Russo and Steele

Russo and Steele finishes successful auction

All photos in slideshow were taken by Mike Mertes, Az Big Media.

“For Enthusiasts – By Enthusiasts.”™ Much more than a tagline, it’s Russo and Steele’s lifestyle. One that infuses all aspects of their auction events.

The 15th Anniversary Scottsdale auction was a perfect case in point. Closing out the weeks enthusiast driven festivities and continuing to build on the foundation of outstanding, diverse and sought after collector automobiles and all the high energy block intensity that Russo and Steele is known for, the Scottsdale auction event kept bidders engaged and excited throughout entire week and closed out with a bang.

Russo and Steele is still trying to process the final sales totals, but early indicators point to excellent results in several of the fastest-rising areas of today’s collector-car marketplace.

When the gavel fell for the last time, some of the weeks most talked about lot numbers included:

#2565 1957 300SL Roadster – $1,430,000.00
One of the most collectible, historic, and instantly-recognizable sports cars ever conceived, this 1957 Mercedes-Benz 300 SL Roadster is one of just 1,858 examples built in all from 1957 through 1963. Highly detailed, it is simply resplendent and continues to benefit handsomely from over 25 years of single ownership in California and a restoration completed in 2007. This stunning automobile is fully documented in the 300 SL Registry.

#2235 1969 Camaro ZL1 – $335,500.00 
One of just 69 produced and one of three COPO 9737 cars, this ZL-1 was raced from new and it is a former National drag racing record holder. Factory features include radio delete, M21 4-speed, Black Standard interior, X44 Trim Code, and Fathom Green paint. Offered from 15 years of single ownership, it is a certified original-body car retaining mostly original sheet metal. A multiple magazine-feature car, it comes with the original window sticker, documents, and as-found photographs, it is a great example of the baddest purpose-built Chevy racing car ever created.

#2074 1970 Ford Mustang Boss 429 – $330,000.00 
An outstanding example of one of the most famous American muscle cars ever built, this 1970 Ford Mustang Boss 429 Fastback is a 2-owner car. Features include a Toploader 4-speed manual transmission, Drag Pack, and Competition Suspension. A recipient of a complete restoration overseen by a senior Mustang Club of America official in 2011, all parts used in the restoration were NOS or OEM components and are documented in its accompanying restoration book.

#2275 1974 Porsche 911 2.7 RS – $305,500.00
This very sought after limited production 1974 Euro Carrera 2.7 RS, was not originally available in the US. It was first delivered on the 17th of May 1974, to the Prince of Bahrain, at the Porsche Factory in Stuttgart, Germany. This Carrera (# 947) was always lavishly stored and maintained, and comes complete with a Porsche Certificate of Authenticity, showing it to be all numbers matching with a certified mileage of only 58,837 or 94,140 kms.

#2080 1957 Porsche 356 Speedster – $286,000.00
Originally offered as a lower cost option designed to appeal to the U.S. market, Porsche 356 Speedsters are now considered one of the most beautiful and sought after production Porsche models of all time. Then sole Porsche U.S. importer Max Hoffman initially sold the idea believing that a raw, open top version of the 356 would be a hit in the United States. With its low profile, racing inspired removable windshield, bucket seats and minimal folding top, the Speedster became an instant object of desire. Just 1 of approximately 1,171 Speedsters produced in 1957, this Ivory over red, California specialist restored example continues to prove just how correct he was.

#2525 1970 Plymouth Hemi Cuda “Original” – $247,500.00
This 1970 Hemi ‘Cuda is believed the sole example retaining its original FJ5 Limelight Hi-Impact paint finish. With its VIN decoded by noted Chrysler expert Galen Govier, this Hemi ‘Cuda was scheduled for production on Monday, October 13, 1969 at Chrysler’s Hamtramck, Michigan assembly plant and built to perform – at very high speeds – with its highway-friendly 3.23:1 Sure-Grip rear end and absence of power-robbing luxury options. Nonetheless, this Hemi ‘Cuda was equipped new with power brakes (with front discs), power steering, the famed ‘Shaker’ hood and competition-style hood pins. High-Grade trim includes black vinyl bucket seats, dual outside mirrors, a black vinyl top, chrome exhaust tips, a floor console, and a Music Master AM radio.

#2071 1959 Echidna Chassis #2 – $162,800.00
During the 1950s “Golden Age” of sports-car racing in the United States, one of the most competitive and consistent specials was the Echidna, conceived, designed and built by Ed Grierson, Bill Larson, and John Staver of Hibbing, Minnesota. Named after the reclusive Australian spiny anteaters immortalized in Greek mythology as the mother of all monsters, Echidnas – numbering just three in all – ruled SCCA C- and B-Modified competition. Echidna number 2 is powered by a hot small-block Chevy equipped with the legendary Rochester fuel-injection unit and backed by a T-10 four-speed gearbox. On the track, the Echidnas competed against and beat many of the era’s best sports racers, including Jaguar D-types, Lister-Jaguars and Corvettes, Ferrari 750 and 860 Monzas, Mondials and Testa Rossas, and the Maserati 450S, making them some of the most important American race cars of the era.

#2113 1953 Jaguar XK120 – $143,000.00
This 1953 Jaguar XK 120, a Special Equipment model sometimes known colloquially in the US as the XK 120M, was built in 1952. The speed plaque on the XK 120 SE certified 132mph, from a naturally aspirated 3.4 engine in a 3,100 lb car. The restoration began with the purchase of an incredibly rare set of dual-throat SU carbs and manifold manufactured in the 1950’s and appearing only on a few race cars such as some of the Lemans Triumphs and the Hughes Kircher Jaguar Special XK 120. The former owner purchased the carbs and began searching for a competition XK 120 as a home for them. This car has been featured in the Robb Report and the English magazine Jaguar Quarterly.

Unquestionably, the Russo and Steele 15th Anniversary Auction Celebration marked a thrilling experience on all levels and a fitting introduction to 2015’s auction series. Following the high-octane action on the auction block, sales are closed and beginning is processing transactions that will provide the finalized results.



Big Deals: Multifamily, June 2014 – July 2014

azre_big_dealsThere’s no such thing as a “small” deal in this industry, coming out of a recession. However, it’s the big deals, and the brokers who make them, that make the market an interesting one to watch. In every issue, AZRE publishes the top five notable sales and leases for a period of 60 days (one month out from publication) based on research compiled by Cassidy Turley and Colliers International with CoStar.

Top 5 Notable Sales (June 1, 2014 to July 31, 2014) Source: Cassidy Turley Research Department, Colliers International and CoStar.

Multifamily Sales

1. Broadstone Camelback, Phoenix
220,280 SF; 270 units; $74.75M
BUYER: Heitman LLC
SELLER: Alliance Residential Company
Listing BrokerS: Tyler Anderson, Sean Cunningham, Matt Pesch and Asher Gunter, CBRE

2. Parcland Crossing, Chandler
518,365 SF; 383 units; $65M
BUYER: Pillar Communities, LLC
SELLER: Mark-Taylor Residential, Inc.
Listing Brokerage: CBRE

3. The Station on Central, Phoenix
419,212 SF; 414 UNITS; $53M
BUYER: HSL Properties, Inc.
SELLER: Baron Properties
Listing Brokerage: Apartment Realty Advisors

4. Verano Townhomes, Phoenix
435,840 SF; 360 units; $49M
SELLER: Cornerstone Real Estate Funds
Listing Brokerage: CBRE

5. Block 1949, Tempe
264,555 SF; 225 units; $38.7M
BUYER: Consolidated Investment Group, LLC
SELLER: Situs Holdings, LLC
Listing Brokerage: JLL


Arizona Lottery Breaks Sales Records

The Arizona Lottery reports a record-breaking $724 million in sales, a 4.5 percent increase over the previous fiscal year, and the highest amount in the Arizona Lottery’s 33-year history.

Lottery beneficiaries received more than $175 million in net funding during the year. As a result of revenues for beneficiaries increasing 33 percent over the past five years, fiscal year 2014 marks the fifth consecutive year that every beneficiary designated by the Arizona Legislature received full funding.

Lottery dollars support a wide variety of programs under four main pillars: education, health and public welfare, economic and business development, and the environment, benefitting cities and towns throughout all of Arizona’s 15 counties.

Players received a huge payout with nearly $460 million in Arizona Lottery prizes, including 17 winning tickets each worth $1 million or more.

Arizona Lottery retailers big and small earned more than $48 million in commissions during the year from the sale of Lottery tickets, also a record amount.

“Generating essential funding for important state programs, while benefitting the state’s retailers, speaks to the Lottery’s commitment to enrich the lives of all Arizona residents,” said Jeff Hatch-Miller, executive director of the Arizona Lottery. “We are proud to report record-breaking sales for the seventh consecutive year and are already working toward surpassing this record by introducing innovative games to engage new audiences, while continuing to provide a wide range of choices for our core players.”

Director Hatch-Miller credits much of fiscal year 2014’s success to a surge in Scratchers® sales, which totaled more than $483.9 million for the year. The introduction of the popular Lucky Life Scratchers series greatly contributed to the year’s strong ticket sales.

The addition of the new All or NothingTM draw game and a revamp of Mega Millions® also contributed to fiscal year 2014’s financial success. All or Nothing is the first Arizona Lottery draw game offering players the chance to win $25,000 twice daily, Monday through Saturday, by matching all or matching none of the drawn numbers. The Mega Millions game was redesigned in October to have larger starting jackpots, faster-growing jackpots, a $1 million second prize and better odds of winning any prize – all for the same price of $1 per ticket.

In fiscal year 2015, the Arizona Lottery plans to introduce additional new games, beginning with the September launch of $185 Million Cash Explosion, a new Scratchers ticket that offers the highest payout ever for a $20 Arizona Lottery ticket.

Players must be 21 years or older to purchase or redeem tickets. Winners have 180 days from the drawing date to claim their prize at an Arizona Lottery office or by mail. Overall odds vary by game. All sales are final. In accordance with the ADA, these materials may be made available in an alternative format. Gambling Problem? Call 1.800.NEXT STEP (1-800-639-8783). Please Play Responsibly™. Scratchers® is a registered service mark of the California Lottery.


How to Tweet your way to new sales

Sales is all about relationships: Having a conversation, understanding a need and providing a solution. As a public forum, Twitter is a great place to listen, reply and reward.

“Small businesses need to be active on Twitter because their customers are on Twitter,” says Bernard Perrine, CEO and co-founder of Twitter marketing company HipLogiq.

Admittedly, the challenge is getting started and finding easy-to-use tools that not only leverage your existing pool of followers, but also expand your reach to find new customers. Following are some tips and tricks to help small businesses drive business on Twitter.

1. Build your community. The information you post for potential customers needs to represent your business and what you have to offer. Here is a helpful checklist:
• Follow like-minded handles. Once you’ve signed up for your free account at http://twitter.com and chosen a business-focused username, build your community by following other companies or individuals that are related to your business or industry.
• Create a complete profile. Upload a quality image, like your business’s logo, and complete your bio with details about your business. This lets people know who you are and what type of Tweets to expect from your business.
• Integrate your website and other business information. Complete your profile by uploading a header image, adding the location of your business, and adding the Web address to your home page or blog.

QUICK TIP: More than 60 percent of social networkers are more likely to use a local business if the business has information available on a social networking site, according to Neustar.

2. Engage your audience. The entire focus of Twitter is to create a following that is interested in what you have to say and will share it with their followers. Here are some ways to do that:
• Embrace two-way communication. Rather than only relying on mass-market ads, take a proactive approach by engaging with nearby customers in real time. Consider using a Twitter marketing software application like SocialCentiv, which makes it easy for your small business to find and communicate with nearby customers.
• Participate in trending conversations and provide quality, related content. Take a look at the right side of your new Twitter profile to see which topics are trending in your area and participate in these conversations. When you see an appropriate opportunity to jump into a trending topic discussion, by all means, do so.
• Listen to help find new customers. Businesses should always know what people are saying about them across their social media channels and review sites. Listening leads to engagement, and engagement leads to better service, improved products and new customers.

“There are many software packages out there to help track social conversations using key words and phrases,” says Perrine. “With HipLogiq’s user-friendly app, SocialCentiv, small business owners can do more than simply listen. SocialCentiv searches for relevant conversations in real time, then helps small business owners reply to these conversations with an offer and collect contact information for future outreach.”

QUICK TIP: Tweets with images attached receive 150 percent more retweets than those without images, according to Buffer.

3. Drive your sales. Companies can – and should – be using Twitter to boost their bottom lines. It’s as simple as listen, reply and reward.
• Find out exactly what they want. In the age of social media, people aren’t shy about voicing their wants or needs. Just do a simple Twitter search for “need food,” and you’ll find thousands of people letting the world know they’re hungry. This eliminates the guessing game when it comes to determining intent versus behavior.
• Reach out with a targeted offer. Once you’ve found someone looking for your product or service, reach out to the follower with a personalized offer to visit your business. The intent to buy is already there, and all you have to do is fulfill their needs.
• Make it hard for them to say no. By extending a compelling offer to a consumer for what they want when they want it, it’s hard for them to say no. Personally targeting potential customers maximizes intent-based marketing and helps your business discover customers who have expressed real intent.

QUICK TIP: Intent-based marketing efforts tend to have higher returns because a business is reaching out right when a consumer has expressed a need. As an example, intent marketing software SocialCentiv.com averages a 34 percent conversion rate, compared to a 3-4 percent return from direct mail campaigns.


InnovationHub@GoodyearAz hosts series of workshops

When: Friday, May 30, 11 a.m. to 1 p.m.
What: Business Development and Sales Workshop
Where: The InnovationHub@GoodyearAZ at the Goodyear Branch of the Maricopa County Library District, 14455 W. Van Buren Street, Suite C-101.

The InnovationHub@GoodyearAz will host a Business Development and Sales Workshop, providing an overview of how to establish business relationships and building a sales pipeline for a startup.

The class is part of a series of workshops that will be presented at the Goodyear library to allow entrepreneurs and innovators a chance to network, open a business, and use free resources to make a business thrive. There is no cost.

Presented by Jim Cook – who has more than 25 years of sales and business development expertise in both domestic and international arenas – is the director of global business development of Arizona State University’s SkySong Entrepreneur and Innovation Center, a partner of the InnovationHub@GoodyearAz.

Cook’s experience also includes work with Microsoft Corp. in Redmond, Wash.; Sun Microsystems in Mountain View, Calif.; Network Appliance in Sunnyvale, Calif.; Wipro Technologies in Bangalore, India and Nihon Sun Microsystems KK in Tokyo, Japan, and Convergent Technologies in San Jose, Calif.

He is highly skilled at establishing successful, mutually beneficial executive business relationships with companies from the United States, India, Japan, Korea, Mexico, Brazil, Russia and Australia.

To RSVP, go to: https://www.eventbrite.com/e/business-development-and-sales-tickets-11060655719. For more information, call (623) 882-7958.

Lexington Court Apartments, WEB

Marcus & Millichap Sells 32-Unit Multifamily Asset in Phoenix

Marcus & Millichap Real Estate Investment Services has announced the sale of Lexington Court Apartments, a 32-unit apartment community located in downtown Phoenix. The asset commanded a sales price of $1.7M or $53,125 a unit.
Brian Tranetzki and Rich Butler, multifamily investment specialists in Marcus & Millichap’s Phoenix office, had the exclusive listing assignment to market the property and negotiated the transaction on behalf of the seller, a private capital investor out of Southern California. Brock Danielson from KW Commercial Represented the Buyer, a private investor from Vancouver Canada.
“Lexington Court Apartments is within walking distance of Arizona State University’s downtown campus and is close to numerous boutique restaurants and retail shops,” says Tranetzki. “This property is one of the few remaining midcentury un-refurbished apartment communities in the downtown area. It is surrounded by new townhomes and condos; the buyer intends to eventually build a larger class ‘A’ apartment community on the site. The future development will be fitting for the continued growth and redevelopment of the downtown area,” adds Tranetzki.
Built in 1963, Lexington Court consists of block, cement and steel construction and offers patios and covered parking for each unit. Located along 7th Street and Portland, the property has immediate access to Interstate 10 and direct access into the hub of the central business district of Phoenix.
“The location of this asset is superb,” says Butler. “Central Phoenix is home to ASU’s $219 million Downtown Walter Cronkite School of Journalism as well as their College of Nursing; the University of Arizona has also recently opened its medical school on the Phoenix Biomedical Campus. Hospitals in the area include Banner Good Samaritan, St. Luke’s Medical Center, St. Joseph’s Hospital and Phoenix Children’s Hospital.”


Phoenix among top markets in Price Performance

Homes.com, a leading online real estate destination and complete lifestyle resource, released the Homes.com Local Market Index, a new summary of price performance on repeat sales properties in the U.S. Utilizing home pricing data for the period ending March 2013, the index showed 96 out of 100 markets for single-family properties advancing on a monthly basis.

“We’re pleased to provide such a comprehensive pricing index for our dedicated consumers, real estate professionals and partners,” said Brock MacLean, executive vice president of Homes.com. “The new Homes.com Local Market Index provides an exceptionally detailed review of local market pricing trends, performance and growth indicators, leading the way for healthy conversation about America’s real estate markets and—in many of these local areas—their imminent recovery.”

Unlike other existing housing indices, the Homes.com Local Market Index provides:
* Expanded Coverage – Goes beyond the typical 20 markets by covering the top 100 markets or CBSA’s in the U.S. as measured by the U.S. Census Bureau.
* Localized Information– Index values are compiled at the census track level and consolidated into a zip code or neighborhood area. Local index values are compiled into a consolidated index for each CBSA.
* Local Market Variance – Provides a highly detailed view of neighborhood or zip code performance, with many local index values often varying 25% within the same market.
* National Overview – Includes an overview of national statistics, providing a comprehensive picture of the overall health of the economy and the contributing factors to the housing market.

The most recent Local Market Index shows monthly increases in 96 out of the top 100 markets, a sizable improvement from the 75 out of 100 that gained in February and a significant indicator of a nationwide rebound. The Honolulu, Hawaii market again posted the largest monthly increase in March, climbing 2.40 index points from February. The second fastest growing market in March was Virginia Beach-Norfolk-Newport News, Va.-N.C. with a gain of 2.23 points. On a year-to-year basis, Honolulu, Hawaii had the largest gain at 22.55 index points; the next closest market was Phoenix-Mesa-Glendale with a gain of 18.18.

Those two markets also had the largest year-to-year gain last month. Monthly declines in markets were very nominal, with the largest decrease being a -0.45 index point in the Scranton-Wilkes-Barre, Pa. local market. Year to year, Jackson, Miss. fell the farthest at -1.35, followed by Memphis, Tenn.-Miss.-Ark. at -1.21.

Overall, the top gaining markets this month were evenly spread across all regions except the Midwest. By contrast, a majority of the worst performing markets were concentrated in the Northeast, with only one in the Midwest.

Shea Homes sales up 34% in 2012

Shea Homes successfully closed out 2012 with its highest home sale numbers since 2009. Opening seven new home communities last year, Shea averaged 8 home sales per week compared to the 5 home sales per week in 2010 and 2011.

“Sales are always a good indication of a recovering housing market and we are very optimistic and excited about the trends we are seeing in Arizona,” said Ken Peterson, VP of Sales and Marketing for Shea Homes Arizona. Visitors to communities remained consistent with previous years, which can be tied to more people being eligible to buy again and low resale inventory.

In 2012, Shea Homes adopted cutting edge technologies at its sales offices, including the use of iPads, Apple TV, Apps, online Space Planners, Microsoft’s Kinect motion sensing device allowing visitors to interact with Shea Homes community content along with the launch of a virtual kitchen and bath design tool, currently debuting at Shea’s Lantana at Power Ranch community.

“We are excited about what 2013 holds, we are opening numerous new communities this year including the launch of brand new product lines reflecting the newest innovations in exterior & interior home design,” said Peterson. “It’s going to be a good year for real estate in Phoenix.”


Retailers report increase in December sales

A last-minute surge in spending helped many major retailers report better-than-expected sales in December, a relief for stores that make up to 40 percent of annual revenue during the holiday period.

Consumers had a lot to worry about this holiday, including the possibility of the U.S. economy falling off the “fiscal cliff.” But after spending cautiously during most of the season, they loosened their purse strings in the final shopping days.

Twenty retailers reported sales in December rose an average of 4.5 percent compared with the year-ago period, according to the International Council of Shopping Centers. That’s on the high end of the expected range of 4 percent to 4.5 percent. Costco, Nordstrom and TJX Cos. were among the best performers. Target and Barnes & Noble had weaker results.


Walt Danley Realty Launches Commercial Brokerage Division

Scottsdale-based luxury residential real estate brokerage Walt Danley Realty announced the formal launch of its boutique commercial brokerage division, Walt Danley Commercial.

“We chose to launch the division now because we see great opportunities,” said Tom Snyder, designated broker of Walt Danley Realty. “Across all spectrums of metro-Phoenix’s commercial real estate industry, we are experiencing a recovery cycle after several years of downturn.”

Snyder adds that unemployment is down to a four year low, new housing starts are the highest in four years and homebuilder confidence is up.

“With conditions such as record low interest rates, multifamily prices rising, considerable activity in investment grade properties and home foreclosures declining, we feel confident that now is the right time to enter the commercial real estate market,” he says.

“Our commercial division is an extension of our residential real estate brand,” says Walt Danley, president of Walt Danley Realty. “Commercial is the natural progression for us as many of our clients are investors and business owners. We look forward to servicing our clients in all of their real estate needs with our signature customer approach.”

Notably, Danley has made business decisions like this throughout his career to ensure his clients receive “white glove treatment.” When Danley was a single real estate agent, he referred business to agents outside his market area.

Then, according to Danley, rather than risk clients not receiving his high standards in service, he decided to establish a team of agents to cover a larger market area and keep that business; which later led to the founding of Walt Danley Realty.

Danley will remain at the helm of the firm’s luxury residential real estate offering, and Snyder will head its commercial division.

Snyder has experience in both commercial and residential real estate, and previously owned his own real estate brokerage for nearly 30 years. He has served as a CFO, as well as in other executive roles for national and international corporations. Snyder has serviced clients across the U.S. in site selection, planning and zoning, financial analysis, construction and leasing.

Walt Danley Commercial recently hired Guy Donahue, a real estate veteran with more than 30 years experience, as its Commercial Realtor. Previously, he was instrumental in the planning, implementing and building of the 1,000-acre master-planned community, The Ocotillo Community and Golf Course.

“It’s an honor to join such a prestigious and well-known brand,” Donahue said. “The marketing support is second to none and we’re looking forward to assisting Danley’s current clientele with their commercial real estate needs.”

Services through Walt Danley Commercial include:

• Commercial land sales

• Office building sales

• Office leasing

• Medical building sales

• Apartment sales

• Residential land sales

• Retail center sales

• Industrial land sales

• Industrial building sales

“Our commercial division will follow the same customer-centric business model that has been so successful in our residential space,” Danley added.

For more information, visit www.waltdanley.com.

Avnet's Roy Vallee On Leadership

Avnet’s Roy Vallee On Leadership

Thirty-seven years ago Roy Vallee was stocking shelves at a small electronics distribution company in Los Angeles. That small firm has grown up to become Avnet, Inc., a Fortune 500 firm located in Phoenix, Arizona. Avnet is one of the largest distributors of electronic parts, enterprise computing and storage products, and embedded subsystems in the world. And Roy Vallee is the CEO and chairman of the board. One morning recently, marketing professor  Antony Peloso sat down with Mr. Vallee to talk about Avnet, his leadership style, and how to motivate employees — even in a far-flung global operation. Professor Peloso leads the Marketing Professional Sales and Relationship Management Initiative, which fosters strong relationships between students who are headed for careers in sales, marketing faculty members and corporate partners. The goal is to build professional sales capabilities and advance the profile and status of the sales function. And now let’s hear what Mr. Vallee has to say about one the toughest jobs of leadership: motivating employees. (26:42)

The podcast no longer works, please check the wpcarey website for the transcript.

Housing Development

Shea Homes Again Ranks Highest In Customer Satisfaction Among New-Home Builders In Valley, Report Indicates

For the third straight year, Shea Homes ranks highest in customer satisfaction with new-home builders in the Phoenix market, according to the J.D. Power and Associates 2010 New-Home Builder Customer Satisfaction Study released today.

“The downturn of the housing market — along with intensified competition for a very limited pool of home buyers — has reinforced the importance of customer focus for new-home builders,” says Dale Haines, senior director of the real estate and construction industries practice at J.D. Power and Associates. “In this buyers’ market, builders that are attentive to customer needs and focus on relationship building stand the best chance of enduring through the market recovery.”

The study, now in its 14th year, includes satisfaction rankings for builders in 17 markets. Nine factors drive overall customer satisfaction with new-home builders: builder’s sales staff; builder’s warranty/customer service staff; workmanship/materials; price/value; home readiness; construction manager; recreational facilities provided by the builder; builder’s design center; and location.

Shea Homes achieved a score of 922 on a 1,000-point scale in 2010 — which represents an increase of 19 points from 903 in 2009 — and performs particularly well in the Phoenix market in six of the nine factors: builder’s sales staff; builder’s design center; construction manager; workmanship/materials; home readiness; and builder’s warranty/customer service staff.

The average customer satisfaction index score in the Phoenix market is 872 — 46 points above the 17-market average of 826. Satisfaction has improved substantially in the Phoenix market in 2010 — up 29 points from 2009.

Overall customer satisfaction across all 17 markets has improved for a third consecutive year, averaging 826 — the highest level since the inception of the study in 1997. Markets with the highest levels of overall satisfaction in 2010 include Phoenix, Las Vegas, southern California, Orlando, Fla., and Sacramento, Calif. Overall satisfaction has increased in 15 of the 17 individual markets that were also surveyed in 2009.

Centex Homes ranks highest in new-home quality in the Phoenix market. Home quality in the Phoenix market has improved considerably from 2009, averaging 856 in 2010 — up by 26 points from the previous year.

The problems reported most often in this market include: landscaping issues, exterior paint, and kitchen cabinet quality/finish.

Overall new-home quality across all 17 markets has increased notably to an average of 844 in 2010, reaching a record high. Home quality has improved from 2009 in 15 of the 17 markets. Overall, the most commonly reported quality problems include issues with landscaping; kitchen cabinet quality and finish; and heating and air conditioning.

New-home builders have improved from 2009 in raising awareness of the “green” features of their homes. Approximately 61 percent of new-home owners in the Phoenix market in 2010 perceive that their home is environmentally friendly, compared with just 31 percent in 2009. In addition, the proportion of new-home owners in the Phoenix market who indicate that their builder did not identify the home as green has declined to 51 percent in 2010 from 63 percent in 2009.

“In this hypercompetitive market, green features have become a crucial selling point, since new-home buyers are seeking to save on energy costs, as well as to increase the value of their home,” Haines says.

To be included in the studies, Phoenix-area builders must have closed 150 or more homes in the market in 2009. The new homes are located in Maricopa and Pinal counties.

The studies are based on responses from more than 16,400 buyers of newly built single-family homes that provided feedback after living in their home from 4 to 18 months, on average. There were 1,641 respondents in the Phoenix market.

For rankings for all 17 U.S. markets, visit www.jdpower.com/homes.

Healing Powers

New Product By Valley Company Offers Innovative Way To Treat Wounds

Bandages have changed very little over the years, but a new wound-care treatment called Prosit, developed here in the Valley, is shifting that paradigm.

Prosit is a single-layer polyester fabric dressing that covers a wound like a bandage. But when moistened, it generates a micro-electric current that kills microbes — bacteria, viruses, fungus, mold, yeast — and stops them from penetrating skin. It also diminishes pain, speeds healing and can be cut to fit any size wound. Prosit was approved by the U.S. Food and Drug Administration in 2006 as an antimicrobial barrier to infection. Last year, the FDA cleared Prosit for use in the care of all types of wounds, the number of days it can be used and for over-the-counter sales. Consumers can expect to see Prosit on store shelves later this year.

Jeff Skiba, product inventor and chief executive officer of Vomaris Innovations (formerly Silverleaf Medical Products) in Chandler, says local doctors and hospitals have been using Prosit for more than a year to effectively treat chronic wounds, surgical wounds, diabetic ulcers, cuts, burns and pain from laser resurfacing and shingles. Shingles patients reported feeling no pain after covering the rash with the antimicrobial dressing, and after a week the shingles were gone.

Skiba himself had laser skin resurfacing to understand the pain level after the procedure and test Prosit on facial burns. Pain afterwards was an eight out of 10, he says, so he used the antimicrobial dressing to cover the wounds on his face. Prosit eliminated the pain and helped heal the skin in four days instead of a few weeks, Skiba says.

“The pain from this procedure was excruciating, so without Prosit I would have needed to take a narcotic to kill the pain,” he says. “Most doctors prescribe Percocet to calm it down.”

Sun Lakes resident Ed Foster, 66, met Skiba by chance one day when the inventor stopped in at Tolivers Carpet One in Tempe to buy flooring for his office. Foster says Skiba noticed the wound on the stump where he had a finger removed 20 years ago, and he said he had a product that might help it. Foster had surgery on the stump a few years ago to remove a piece of metal. Due to the way it was bandaged, bone pushed out the end of the finger and wouldn’t heal.

“I went to see the top hand surgeon in the Valley right before I met Jeff, and he recommended getting my digit removed down to my hand, which I didn’t want to do,” Foster says. “So I gave Jeff a call and started using Prosit. New skin grew over the bone that was sticking out, so now you really can’t tell what it is, and the wound closed completely. Prosit was simple to use and now I’m completely healed. I couldn’t be happier.”

Major military hospitals around the country are also seeing promising results from the wound-care treatment. Walter Reed Hospital in Washington, D.C., is treating seriously injured soldiers from Iraq. One particular soldier was scheduled for an amputation, but was able to cancel it after Prosit was applied to the open wound on his leg. The bioelectric dressing stimulated the skin around the wound and prompted skin tissue to start growing back and cover the bone and tendons. After two weeks, the entire wound was healed.

“We’ve tested Prosit on the worst of the worst wounds and we’re seeing remarkable results,” Skiba says. “The only thing it does not work on is cancer wounds. The cancer has to be removed first, and then it can be applied to heal the surgical wound.”

Tucson dermatologist and oncologist, Dr. Scott Sheftel, was so impressed with the results of Prosit after testing it on patients, that he got involved conducting research for Vomaris Innovations.

“No one across the board has ever addressed wound care like this,” Sheftel says. “Prosit is an amazing wound treatment that will one day show up on drugstore shelves as an option next to band-aids.”

Skiba raised $3.5 million in angel financing to pay for FDA approvals and product testing. Skiba is a graduate of Arizona State University and has degrees in both bioengineering and business.

Vomaris Innovations manufactures Prosit at its plant in Tucson. The company has 10 employees and plans to add 15 more this year between its Chandler office and the Tucson manufacturing facility.

“We already have a few big box retail chains that are interested in carrying Prosit,” Skiba says. “We’ll put it on store shelves so it’s available for simple things like bug bites, scraped knees and cuts. But we will continue focusing on chronic wound patients who have had nothing, until now, to help them.”