sbla Archives

Small Business Leadership Academy: The Importance Of Team Dynamics

Small Business Leadership Academy

One rarely-recognized aspect of a small business that has a huge impact on the success of that business is team building. Knowing more about how teams function and what can be done to strengthen the team was the topic in this week’s Small Business Leadership Academy, led by Ruth Barratt, clinical assistant professor of management… Read More →

Small Business Leadership Academy: The Harvard Negotiation Project

Small Business Leadership Academy

The Harvard Negotiation Project has developed an effective and widely-used negotiating method that changes the game and often yields better results than old-style hard ball. Instead of focusing on winning the day for your position, the Harvard method enables you to operate on a deeper level where your true interests — and the interests of… Read More →

Small Business Leadership Academy: Match Your Negotiating Style To Your Objective

Small Business Leadership Academy

“Playing hardball” is a phrase often used to describe negotiations. The point is the deal — there’s a winner and a loser — and the toughest side prevails. Hardball is a good game plan under some circumstances — if it’s a one-time opportunity, for example. But what if the client or customer with whom you… Read More →

Strategic Procurement: Developing Supply Strategy

Small Business Leadership Academy

“Knowledge is power,” says Joseph Carter, the Avnet Professor of Supply Chain Management at the W. P. Carey School of Business, and leader of the Strategic Procurement section of the 2012 Small Business Leadership Academy. For a small company looking to bring on a large company as a client, or keep a large company as a… Read More →

Small Business Leadership Academy: Understanding Strategic Procurement Practices

Small Business Leadership Academy

Strategic Procurement is a comprehensive, systematic business process to assure that an organization acquires the correct goods and services at the lowest total cost over the long-term of the business operation. Small- and medium-sized companies can benefit from understanding how large companies approach their suppliers. Those smaller companies need to understand and be able to… Read More →

Small Business Leadership Academy: Handling Dissatisfied Customers

Small Business Leadership Academy

If you are in business, you’ve had unhappy customers. No matter how excellent your services or products, at some point someone will have issues. Customers often experience buyer’s remorse — it’s a simple fact. And because nothing is perfect, even the best businesses make mistakes. So, how can business owners handle the inevitable? Douglas Olsen,… Read More →

2012 Small Business Leadership Academy: A Fresh Look At Marketing

Small Business Leadership Academy

Management guru Peter Drucker said, “the aim of marketing is to know and understand the customer so well that the product or service fits him and sells itself.” Business owners in the 2012 Small Business Leadership Academy (SBLA) are taking a fresh look at marketing with guidance from Douglas Olsen, associate professor of marketing at… Read More →

Ria Robles: Small Business Leadership Academy Past Participant

Small Business Leadership Academy

Ria Robles discusses how her participation in the Small Business Leadership Academy has benefited her and her business, B2B Delivery, LLC. Small Business Leadership Academy Past Participant: Ria Robles B2B Delivery, LLC Tell us about your business: B2B Delivery specializes in same day, business-to-business deliveries throughout the state of Arizona and Las Vegas, NV. We provide… Read More →

Brandon Taylor: Small Business Leadership Academy Past Participant

Small Business Leadership Academy

Brandon Taylor discusses how his participation in the Small Business Leadership Academy has benefited him and his business, CPR Savers & First Aid Supply LLC. Small Business Leadership Academy Past Participant: Brandon Taylor CPR Savers & First Aid Supply LLC Tell us about your business: CPR Savers & First Aid Supply is a distributor/manufacturer of… Read More →

Rebecca Koury: Small Business Leadership Academy Past Participant

Small Business Leadership Academy

Rebecca Koury discusses how her participation in the Small Business Leadership Academy has benefited her and her business, Prudential Cleanroom Services. Small Business Leadership Academy Past Participant: Rebecca Koury Prudential Cleanroom Services Tell us about your business: We are a cleanroom laundry providing uniforms for controlled environments. Year of participation in SBLA: 2011 What was the… Read More →

Small Business Leadership Academy: Building High Performance Teams (Part II)

Small Business Leadership Academy
by in Education | Small Biz

Small Business Leadership Academy: Building High Performance Teams (Part II) Ria Robles, owner of B2B Delivery LLC, was spending the lion’s share of a couple days a week checking and re-checking the complex bills she sends to customers. She reached a point where she asked herself, “Why am I doing accounting?” So, Robles turned the… Read More →

Small Business Leadership Academy: Understanding Corp Procurement Practices (Part I)

Small Business Leadership Academy
by in Education | Small Biz

Small Business Leadership Academy: Understanding Corporate Procurement Practices (Part I) If you are the owner of a small or medium-size business interacting with a big corporation, you need to know how that company thinks about procurement. That’s what students in the 2011 Small Business Leadership Academy are learning from Joseph Carter, the Avnet Professor of… Read More →