service blueprinting Archives

Companies Can Get Better Understanding Of Customer Experiences Through Service Blueprinting

Companies Can Get Better Understanding Of Customer Experiences Through Service Blueprinting

Not too long ago, Mike Tully discovered something important about the perception of time. The AAA Arizona president and others in his organization were not on the same clock as members requesting roadside assistance. AAA Arizona measured effective responses from the point when its personnel dispatched tow trucks until those trucks actually arrived on the… Read More →