small business education Archives

Small Business Leadership Academy: Negotiating Skills Build Relationships (Part II)

Small Business Leadership Academy
by in Education | Small Biz

This week’s Small Business Leadership Academy (SBLA) negotiating module continued where last week’s left off, with participants using the tenets of the Harvard Negotiation Project (HNP). HNP combines both theory and practice to develop ideas that are useful and successful in everyday application. These standards of practice involve focusing on interests rather than positions. Using… Read More →

Small Business Leadership Academy: Understanding Corp Procurement Practices (Part I)

Small Business Leadership Academy
by in Education | Small Biz

Small Business Leadership Academy: Understanding Corporate Procurement Practices (Part I) If you are the owner of a small or medium-size business interacting with a big corporation, you need to know how that company thinks about procurement. That’s what students in the 2011 Small Business Leadership Academy are learning from Joseph Carter, the Avnet Professor of… Read More →

Small Business Leadership Academy: Competing Through Services (Part II)

Small Business Leadership Academy, W.P. Carey School of Business, ASU
by in Education | Small Biz

Small Business Leadership Academy: Competing Through Services (Part II) Last week, Small Business Leadership Academy students learned how to blueprint processes within their organization that affect customer satisfaction. Their application assignment was to pick an aspect of their organization to blueprint. By detailing the process, including both what happens behind the scenes and in plain… Read More →

Small Business Leadership Academy: Competing Through Services (Part I)

SBLA: Building High Performance Teams
by in Education | Small Biz

The second module in the 2011 Small Business Leadership Academy (SBLA) includes an examination of factors necessary for innovation and competitive success. One of the key mechanisms for companies to distinguish themselves in the marketplace, retain loyal customers and grow profits is through the design and execution of service. Many small business leaders fall into… Read More →