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Az Business names Industry Leaders of Arizona finalists

Az Business magazine is proud to present the Industry Leaders of Arizona (ILoA) Awards, which recognize the contributions and impact of Arizona‐based companies on both the economy of Arizona and in the communities they serve. Companies were selected from five key industries:

• Aerospace and defense
• Commercial and residential real estate service contractors
• Food and beverage (non-hospitality)
• Healthcare support services
• Software/data support

Winners will be recognized at an awards dinner that will be held Wednesday, Feb. 4 at the Camelback Inn. Here are the 30 finalists for this year’s ILoA Awards:

AppointmentPlus
Leadership: Bob La Loggia, CEO; Debbie James, CFO
Address: 15300 N. 90th St., #100, Scottsdale
Website: appointment-plus.com
What it does: AppointmentPlus is a web-based scheduling software that empowers businesses through configurable online calendars, reminder management, online payment processing and plug-in integration.
How it leads: Scheduling problems cost companies more than $150 billion annually. AppointmentPlus’ software eliminates this problem by offering an easy-to-use platform for online scheduling. AppointmentPlus can take a small company from using paper appointment books to the increased accuracy of online booking. Departments within larger companies can use AppointmentPlus for scheduling trucks at distribution centers or scheduling job candidate screenings.

Avella Specialty Pharmacy
Leadership: Rebecca M. Shanahan, CEO; Prem Goyal, CFO
Address: 1606 W. Whispering Wind Dr., Phoenix
Website: avella.com
What it does: Avella is a national specialty pharmacy offering breakthrough medications, clinical excellence and support to individuals with complex healthcare issues.
How it leads: Avella offers more than just innovative specialty medications. Its clinicians and staff members provide guidance that helps individuals manage complex health conditions like cancer, hepatitis, HIV, infertility and others. Avella partners with prescribing physicians to serve as a valuable member of a patient’s healthcare team. Avella complements these efforts with the latest technology, including mobile health tools that offer convenience to its patients.

Benson Systems
Leadership: Shawn Benson, CEO; James Spiel, CFO
Address: 2065 W. Obispo Ave., #101, Gilbert
Website: bensonsys.com
What it does: Benson Systems’s mission is to be a single-source provider of vital facilities services, system integration and installation, including security systems, fire alarms, air conditioning systems, electrical, plumbing and more.
How it leads: Earlier this year, Benson created a fundraising arm of Benson Systems called the Benson Charities Foundation. Focusing on his passion of youth development and health and wellness, Benson funnels his personal and company community efforts into the Benson Charities Foundation so that he can more effectively support causes that are important to him and his family.

BeyondTrust
Leadership: Kevin Hickey, CEO; Bryce Hancock, CFO
Address: 5090 N. 40th St., #400, Phoenix
Website: beyondtrust.com
What it does: BeyondTrust delivers privileged account management and vulnerability management solutions that reduce IT security risks and simplify compliance reporting across heterogeneous IT environments.
How it leads: One of Hickey’s first, and largest initiatives since his appointment as CEO was the development and launch of the company’s first cloud-based vulnerability scanning solution, BeyondSaaS. This allowed BeyondTrust to offer a more cost-effective security solution and target a new segment of the market. It also created a new space inside the company for innovation to occur — the cloud space.

Burns Pest Elimination
Leadership: Dave Burns, CEO
Address: 2620 W. Grovers Ave., Phoenix
Website: burnspestelimination.com
What it does: Burns Pest Elimination is a full- service commercial and residential pest elimination company. Specialties include scorpions, roaches, ants and rodents, bird exclusion and trapping services. Commercial industries include healthcare, multi-family housing, homeowners associations, call centers, hospitality and food handling.
How it leads: Burns was the first in Arizona to operate a division devoted to locating and exterminating bed bugs by the use of specially trained canines, then exterminating them through both traditional methods and the company’s specially designed Enviro-heat treatment.

Crescent Crown Distributing
Leadership: James “Bubba” Moffett, CEO; Neil Baier, CFO
Address: 1640 W. Broadway Rd., Mesa
Website: crescentcrown.com
What it does: Crescent Crown is one of the ten largest beer distributors in the country, selling and delivering over 27 million cases of beer and other fine beverages throughout Arizona and Louisiana.
How it leads: Crescent Crown holds as a core value the importance of supporting the local community. Crescent Crown employees are past or current board members of the Mesa Arts Center Foundation, Surprise Regional Chamber of Commerce, Habitat for Humanity, Rebuilding Together and the Mesa Chamber of Commerce.

Enghouse Interactive
Leadership: Christoph Mosing, CEO; Doug Bryson, CFO
Address: 2095 W. Pinnacle Peak Rd., #110, Phoenix
Website: enghouseinteractive.com
What it does: Enghouse Interactive is a global leader in providing contact center solutions that deliver differentiated customer experiences and maximize the value of every customer interaction.
How it leads: Enghouse is steadfast in both its commitment to and investment in making the Phoenix community its headquarters. Unlike many technology companies, Enghouse boasts an incredibly strong balance sheet and consistent year-over-year growth. Second quarter revenue, for example, was $55 million, an increase of 23 percent over revenue of $44.5 million in the second quarter last year.

Exodyne
Leadership: Ralph Rockow, CEO; Julie Rossignol, CFO
Address: 8433 N. Black Canyon Hwy., #200, Phoenix
Website: exodyne.com
What it does: Dynamic Science, Inc. (DSI), a subsidiary of Exodyne, Inc., has provided defense-related services since 1942 in aviation, test and evaluation, and research and development.
How it leads: DSI was established in 1942 to assist in a crash injury research project at Cornell University. It is know for its longevity, innovative track record, consistency and impressive variety of areas of expertise. The Air National Guard chose DSI to provide air traffic control and navigational aid maintenance services at seven locations throughout the U.S. DSI also expanded into train, bus, and motorcycle investigations.

FacilitySource
Leadership: Bill Hayden, CEO; Richard Montero, CFO
Address: 3600 E. University Dr., #C-1550, Phoenix
Website: facilitysource.com
What it does: Since 2001, FacilitySource has provided high quality alternatives to traditional facility support solutions to multi-location retailers, restaurants and other enterprises.
How it leads: FacilitySource is a leader in the facility management industry because of its unique perspective on integrated facility management. To deliver on this vision, FacilitySource employs industry leading solution components that help its clients operate their facilities in best-in-class fashion. These differentiated solutions include FacilitySource’s applied business intelligence, elite network of service providers, its industry leading software platform — fmPilot and its transaction center.

GPS Insight
Leadership: Robert Donat, CEO; Wayne Holder, CFO
Address: 19001 N. Scottsdale Rd., #400, Scottsdale
Website: gpsinisght.com
What it does: GPS Insight is a leading GPS tracking software provider for commercial and
government fleets.
How it leads: GPS Insight innovates most in its technology and is typically the first to bring new capabilities to the GPS tracking space. The way in which it innovates most, however, is by continuously working with customers and prospects to hear about what they require. By pairing its technology with user requirements, GPS Insight brings its product continuously to the next
level while satisfying existing and future customers.

InEight
Leadership: Bill Ponseti, CEO; Jason Trueblood, CFO
Address: 9977 N. 90th St., #200, Scottsdale
Website: ineight.com
What it does: InEight’s technology solutions help companies design, estimate, control and connect all aspects of their capital and maintenance projects, from the back office to the job site.
How it leads: In May 2014, the company introduced the InEight name which represents the vision to empower customers with an innate ability to more effectively manage their capital and maintenance projects from start to finish. More than 500 companies now use InEight products, including some of the largest companies in the engineering, construction and operations; mining; oil and gas; and utilities industries.

Inventure Foods
Leadership: Terry McDaniel, CEO; Steve Weinberger, CFO
Address: 5415 E. High St., Phoenix
Website: inventurefoods.com
What it does: Inventure Foods is a sales and marketing company that focuses on healthy and natural snacks and frozen foods. Its brands include company-owned brands Boulder Canyon, Poore Brothers, Rader Farms, Fresh Frozen Foods andlicense brands including Jamba, Seattle’s Best Coffee, TGI Friday’s, Nathan’s Famous and Vidalia Brands snacks.
How it leads: As a smaller food company, Inventure’s ability to develop unique product concepts that are brought to the market quickly has enable it to compete against some of the industry giants.

Isagenix International, LLC
Leadership: Kevin Adams, CEO; Darren Fujii, CFO
Address: 2225 S. Price Rd., Chandler
Website: isagenix.com
What it does: Isagenix offers health-and-wellness solutions that provide real results, a compelling business opportunity and a global vision of helping people achieve their dreams — physically and financially.
How it leads: Isagenix is a world-class leader in the network marketing industry, offering solutions to transform lives in four key areas: weight loss, energy and performance, healthy aging and wealth creation. With cumulative sales over $2.5 billion, the company is undeniably one of the most successful in the industry.

JDA Software Group, Inc.
Leadership: Bal Dail, chairman and CEO; Marc Levine, CFO
Address: 14400 N. 87th St., Scottsdale
Website: jda.com
What it does: JDA Software is a leader in global supply chain management, offering a broad portfolio of integrated planning and execution solutions and services to help firms manage the entire supply chain through any channel.
How it leads: A powerful cloud delivery platform enables JDA customers to achieve and maintain long-term value from their software investments. From rapid deployment to ongoing optimization services, JDA Cloud customers benefit from the synthesis of technology, support, system management, and industry and solution expertise.

Maverick Healthcare
Leadership: Robert Fahlman, CEO; Jeff Reynolds, CFO
Address: 4601 E. Hilton Ave., Phoenix
Website: preferredhomecare.com
What it does: Maverick provides multiple value-based in-home services.
How it leads: In December 1997, Preferred Homecare started as a small company with 27 employees and 9 branch locations in Arizona and set a course to grow organically. Preferred Homecare also set forth a plan to grow through acquisitions and purchased Park InfusionCare in Texas in 2007; Centura, a hospital-based durable medical equipment company, in 2010; and LifeCare Solutions, a home healthcare provider in 2011. The company now has nearly 2,000 employees in more than 60 locations.

OneNeck IT Solutions
Leadership: Phil LaForge, CEO; Clint Harder, chief technology officer and general manager of managed hosting and cloud services
Address: 5301 N. Pima Rd., #100, Scottsdale
Website: oneneck.com
What it does: OneNeck delivers tailored, end-to-end enterprise-class IT solutions, including everything from engineering and managing IT infrastructure to enterprise resource planning (ERP) application management, managed services, cloud services and Tier 3 data centers.
How it leads: An ERP system isn’t just a software application. It is a platform upon which businesses are run and OneNeck is the leading ERP managed hosting provider for mid-market companies.

Option 1 Healthcare Solutions
Leadership: Rick Winterich, CEO; Al Charlesworth, CFO
Address: 2460 E. Germann Rd., #18, Chandler
Website: option1nutrition.com
What it does: Option 1 is a tube feeding and medical nutrition provider that combines outstanding care, clinical expertise and a wide variety of products to support its patients.
How it leads: Option 1 has developed a program that is much more than simply delivering supplies.  Option 1 has studied and strived to create a program that outperforms other enteral therapy providers in both patient care and cost savings. Its model is focused on the patient’s needs rather than business convenience or internal cost savings.

Parchment
Leadership: Matthew Pittinsky, CEO; Robert Colletti, CFO
Address: 6263 N. Scottsdale Rd., #330, Scottsdale
Website: parchment.com
What it does: Parchment is an education technology company that makes it easier to request, verify and share educational and professional credentials electronically.
How it leads: Parchment’s advanced technology platform takes people’s transcripts, degrees, licenses and certifications and helps turn them into realized opportunities. Parchment is changing what has become an archaic process of credentials management. Parchment’s challenge is trying to educate students, professionals and organizations on how the company can save them time and help them with their goals by managing their credentials quickly and securely on-line.

Parker and Sons
Leadership: Paul E. Kelly, CEO; Erika Doyle, controller
Address: 3636 E. Anne St., Phoenix
Website: parkerandsons.com
What it does: Parker and Sons, celebrating its 40th year in business, is a leader in the HVAC and plumbing industry.
How it leads: At the heart of its success is Parker and Sons’ value system, which it calls its SPIRIT values — Service, Performance, Integrity, Respect, Innovation and Teamwork. The leaders of Parker and Sons say the company’s success is driven by team members who not only care, but care enough to do the right thing and go the extra mile.

Paul Johnson Drywall
Leadership: Cole Johnson, CEO; Bernd Linzbach, controller
Address: 1720 W. Parkside Lane, Phoenix
Website: pauljohnsondrywall.com
What it does: Paul Johnson Drywall is a family-owned drywall contractor providing services to single-family, multifamily and commercial projects throughout the Southwest.
How it leads: Earlier this year, the company implemented a classification initiative in conjunction with the Department of Labor and reclassified 1,325 workers as W-2 employees and hired another 627 W-2 employees. PJD and the Department of Labor collaborated to develop and implement the construction-industry-focused effort, which addresses classification and overtime issue of traditionally piece-rate trades by providing industry best practices.

Phoenix Heliparts
Leadership: Tina Cannon, president; Andy Guiterrez, controller and director of HR
Address: 3130 N. Oakland, #110, Mesa
Website: phoenixheliparts.com
What it does: Phoenix Heliparts is a female-owned helicopter maintenance, repair and overhaul facility which specializes in custom modifications and integration.
How it leads: Since the company was founded in Cannon’s garage less than 12 years ago, Phoenix Heliparts has become a prime contractor for the U.S. Department of State, Boeing, the U.S. Army and the South Korean army. Phoenix Heliparts has received awards from the U.S. Department of State for superior performance and a supplier excellence award from Boeing.

Plexus Worldwide
Leadership: Tarl Robinson, CEO; Stephen Howard, CFO
Address: 15649 N. Greenway Hayden Loop, Scottsdale
Website: plexusworldwide.com
What it does: Plexus Worldwide is committed to providing its ambassadors with life-changing products and a unique and rewarding business opportunity, opening the door to personal and financial success.
How it leads: The Plexus Plan may soon be considered the standard in its industry for sustainable, secure income and growth for distributors. The balance is clear – everything Plexus does, from the compensation plan to its product line to the people its hires, must be both good for the company and good for the ambassadors.

Robertson Fuel Systems, LLC
Leadership: Tom Harrison, CEO; Barry Sullivan, CFO
Address: 800 W. Carver Rd., Tempe
Website: robbietanks.com
What it does: Robertson Fuel Systems designs and manufactures crashworthy and ballistically self-sealing fuel systems for helicopters and ground combat vehicles for U.S. and international customers.
How it leads: Robertson is the acknowledged world leader in fuel containment and ballistic tolerance, having designed, manufactured, and fielded more than 4,500 crashworthy, ballistically self-sealing primary and auxiliary fuel systems for rotary and fixed winged aircraft and ground combat vehicles since 1976.  Robertson systems self-seal against ballistic threats ranging from 7.62mm and .50 caliber Armor Piercing (AP) straight and tumbled projectiles to 23mm High Explosive Incendiary (HEI) and meet/exceed military crashworthy requirements.

Simpleview
Leadership: Ryan George, CEO; Scott Meredith, CFO
Address: 7458 N. La Cholla Blvd., Tucson
Website: simpleviewinc.com
What it does: Simpleview offers integrated products and services, including the industry’s most advanced customer relationship management (CRM) and content management system (CMS) platforms, dynamic websites, SEO and interactive marketing.
How it leads: Simpleview provides a comprehensive cloud-based technology platform which connects Destination Marketing Organizations (DMOs) around the world to travelers, meeting planners, and local businesses. Simpleview is able to exemplify their core competency of helping DMOs attract travelers and drive economic impact through a streamlined sales and marketing processes.

Sonora Quest Laboratories/Laboratory Sciences of Arizona
Leadership: Dave Dexter, CEO; David Lutich, CFO
Address: 1255 W. Washington St., Tempe
Website: sonoraquest.com
What it does: Sonora Quest Laboratories provides award-winning diagnostic testing and information services to physicians, hospitals, managed care organizations and patients throughout Arizona.
How it leads: Sonora Quest Laboratories has more than 2,700 employees statewide and performs more than 75,000 diagnostic tests per day, including the latest and most innovative testing for hereditary breast and ovarian cancer, to name a few. The company is the only healthcare company ever to receive our state’s highest quality award, the Arizona Governor’s Award for Quality.

Sprouts Farmers Market
Leadership: Doug Sanders, CEO; Amin Maredia, CFO
Address: 11811 N. Tatum Blvd., #2400, Phoenix
Website: sprouts.com
What it does: Sprouts is a healthy grocery store committed to healthy living that offers fresh, natural and organic foods at great prices.
How it leads: Recently named one of the top five supermarket chains by Consumer Reports and headquartered in Phoenix, Sprouts employs more than 15,000 team members and operates more than 175 stores in 10 states. Central to Sprouts’ identity is a genuine commitment to responsible retailing, which includes constructing and operating its farmers markets in a way that reduces energy use.

StandardAero
Leadership: Russell Ford, CEO; Mike Scott, CFO
Address: 1524 W. 14th St., #110, Tempe
Website: standardaero.com
What it does: StandardAero is one of the world’s largest independent providers of aviation services including engine, component and airframe maintenance, repair and overhaul, interior completions and paint.
How it leads: StandardAero has multiple strengths that serve as competitive advantages and provide the company with a unique value proposition. Greatest among these is the breadth of services among complementary aviation markets. StandardAero is able to serve a diverse array of aviation markets as a “tip-to-tail” service provider and authorized MRO service center among the top engine original equipment manufacturers.

SunRenu Solar
Leadership: John McDonnell, CEO; Christy McDonnel, controller
Address: 4300 N. Miller Rd., #130, Scottsdale
Website: sunrenu.com
What it does: SunRenu Solar provides installation and contracting services with industry leading solar solutions that accelerate the rate of return on solar investments.
How it leads: SunRenu was named to Solar Power World magazine’s list of the “Top 400 Solar Contractors in America,” landing at No. 197. Specializing in mid-market commercial solar installation and finance, SunRenu has seen exponential growth in a market sector that is shrinking. SunRenu’s growth pattern shows it will grow from $6 million in revenue in 2014 to $10 million in 2015.

Sunstate Equipment
Leadership: Chris Watts, president and COO; Garth Price, CFO
Address: 5552 E. Washington St., Phoenix
Website: sunstateequip.com
What it does: Sunstate provides top quality rental equipment and tools to its customers so they can get the job done safely and efficiently.
How it leads: With the trend toward users outsourcing their construction equipment rentals, Sunstate has successfully navigated the changing face of the industry for more than 30 years. The company is defined by its core values: people, integrity, safety, challenge, empowerment, teamwork and fun. Sunstate’s leadership believes that if they take care of their employees, the employees will take care of their customers.

Universal Avionics Systems Corporation
Leadership: Paul DeHerrera, CEO; Michael Delgado, CFO
Address: 3260 E. Universal Way, Tucson
Website: uasc.com
What it does: Universal Avionics is a leading manufacturer of avionics systems, used worldwide on aircraft types from helicopters to corporate turbine aircraft and commercial airliners.
How it leads: Universal Avionics credits much of its success in growing the company to its involvement in the community. Most of the company’s initial hiring for its manufacturing workforce was done through a unique program developed in partnership with Pima Community College, Pima County, the City of Tucson, the Pima County Workforce Investment Board and others.

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Az Business honors Most Admired Companies

BestCompaniesAZ and Az Business magazine honored 40 companies at the 2014 Arizona’s Most Admired Companies award reception on September 11, 2014 at the Westin Kierland Resort.

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Arizona’s Most Admired Companies are selected based on how a company has performed in the following areas: workplace culture, leadership excellence, corporate and social responsibility, customer opinion and innovation. Five companies were recognized with a “spotlight” award for each of the five categories.

CONGRATUALTIONS!

The five spotlight awards winners are:

Customer Opinion: Cresa
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Quality Leadership: Kitchell
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Social Responsibility: Vanguard
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Innovation: Laser Spine Institute
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Workplace Culture: GoDaddy
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“This is the most comprehensive and prestigious corporate awards program in Arizona because it recognizes the contributions and impact these ‘most admired companies’ bring to our state,’” says Denise Gredler, co-founder of the Most Admired Companies Program.

“These companies truly exemplify what it means to be a good corporate citizen,” says Cheryl Green, publisher of Arizona Business Magazine. “MAC winners consistently show strong leadership, a commitment to the communities in which they operate and concern for their employees and customers.”

This year’s presenting sponsors included Dignity Health of Arizona, National Bank of Arizona and Thunderbird International School of Global Management. Additional Event Sponsors include Charles Schwab, Progrexion, Ryan and Shutterfly.

The 40 companies named Most Admired Companies for 2014 were:

Adolfson & Peterson Construction
Alliance Residential Company
American Express
Arizona Diamondbacks
AXA Advisors
Banner Casa Grande Medical Center
Cancer Treatment Centers of America
CBRE, Inc.
Charles Schwab
Cresa Phoenix
Desert Diamond Casinos and Entertainment
DIRTT Environmental Solutions
Fennemore Craig
GoDaddy
Goodmans Interior Structurs
Grant Thornton
Harrah’s Ak-Chin Casino Resort
Homeowners Financial Group
Hyatt Regency Phoenix
Infusionsoft
International Cruise & Excursions, Inc.
Kitchell
LaneTerralever
Laser Spine Institute
Mayo Clinic
Miller Russell Associates
National Bank of Arizona
Phoenix Children’s Hospital
Quarles & Brady
Rider Levett Bucknall
Ryan, LLC
Scottsdale Lincoln Health Network
Shutterfly, Inc.
Sonora Quest Laboratories
Sundt Construction
The CORE Institute
Telesphere
UnitedHealthcare of Arizona
University of Advancing Technology
Vanguard

AZ Big Media honors Most Influential Women

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They are the best business minds in Arizona. They are innovators, trailblazers and leaders of men.

They are Az Business magazine’s Most Influential Women in Arizona Business for 2014, as selected by the editorial team at Az Business magazine and a panel of industry experts. The Most Influential Women were honored Thursday at a reception at The Venue in Scottsdale.

“While their resumes and career paths may differ, the women we selected have all procured influence in their respective fields through hard-earned track records of profitability, business ethics and leadership,” said AZ Big Media Publisher Cheryl Green. “Az Business magazine is proud to congratulate the women who earned the right to call themselves one of the Most Influential Women in Arizona Business. They are changing the face of Arizona business.”

The women selected to this prestigious list for 2014 are:

Nazneen Aziz, Ph.D, senior vice president and chief research officer, Phoenix Children’s Hospital
Trish Bear, president and CEO, I-ology
Dr. Amy Beiter, president and CEO, Carondelet St. Mary’s Hospital and Carondelet Heart & Vascular Institute
Janet G. Betts, member, Sherman & Howard
Kristin Bloomquist, executive vice president and general manager, Cramer-Krasselt
Delia Carlyle, councilwoman, Ak-Chin Indian Community
Luci Chen, partner, Arizona Center for Cancer Care
Mary Collum, senior vice president, National Bank of Arizona
Kathy Coover, co-founder, Isagenix International
Janna Day, managing partner, Brownstein Hyatt Farber Schreck
Karen Dickinson, shareholder, Polsinelli
Michele Finney, CEO, Abrazo Health
Susan Frank, CEO, Desert Schools Federal Credit Union
Leah Freed, managing shareholder, Ogletree Deakins
Deborah Griffin, president of the board of directors, Gila River Casinos
Mary Ann Guerra, CEO, BioAccel
Deb Gullett, senior specialist, Gallagher & Kennedy
Diane Haller, partner, Quarles & Brady
Maria Harper-Marinick, executive vice chancellor and provost, Maricopa Community Colleges
Catherine Hayes, principal, hayes architecture/interiors inc.
Camille Hill, president, Merestone
Chevy Humphrey, president and CEO, Arizona Science Center
Heidi Jannenga, founder, WebPT
Kara Kalkbrenner, acting fire chief, City of Phoenix
Lynne King Smith, CEO, TicketForce
Joan Koerber Walker, CEO, Arizona Bioindustry Association
Karen Kravitz, president and head of conceptology, Commotion Promotions
Deb Krmpotic, CEO, Banner Estrella Medical Center
Jessica Langbaum, PhD, principal scientist, Banner Alzheimer’s Institute
Georgia Lord, mayor, City of Goodyear
Sherry Lund, founder, Celebration Stem Cell Centre
Teresa Mandelin, CEO, Southwestern Business Financing Corporation
Shirley Mays, dean, Arizona Summit Law School
Ann Meyers-Drysdale, vice president, Phoenix Mercury and Phoenix Suns
Marcia L. Mintz, president, John C. Lincoln Health Foundation
Martha C. Patrick, shareholder, Burch & Cracchiolo, P.A.
Stephanie J. Quincy, partner, Steptoe & Johnson
Barb Rechterman, chief marketing officer, GoDaddy
Marian Rhodes, senior vice president, Arizona Diamondbacks
Joyce Santis, chief operating officer, Sonora Quest Laboratories
Gena Sluga, partner, Christian Dichter & Sluga
Beth Soberg, CEO, UnitedHealthcare of Arizona
Scarlett Spring, president, VisionGate
Patrice Strong-Register, managing partner, JatroBiofuels
Sarah A. Strunk, director, Fennemore Craig, P.C.
Marie Sullivan, president and CEO, Arizona Women’s Education & Employment
Nancy K. Sweitzer, MD, director, UA’s Sarver Heart Center
Dana Vela, president, Sunrise Schools and Tots Unlimited
Alicia Wadas, COO, The Lavidge Company
Ginger Ward, CEO, Southwest Human Development

In addition to the Most Influential Women in Arizona Business, Az Business also selects five “Generation Next” women who are making an impact on Arizona, even though they are less than 40 years old. Those women selected for 2014 are:

Anca Bec, 36, business development officer, Alliance Bank of Arizona
Alison R. Christian, 32, shareholder, Christian Dichter & Sluga, P.C.
Jaime Daddona, 38, senior associate, Squire Patton Boggs
Nancy Kim, 36, owner, Spectrum Dermatology
Jami Reagan, 35, owner, Shine Factory Public Relations

To select the best and brightest women to recognize each year, the editor and publisher of Az Business magazine compile a list of almost 1,000 women from every facet of Arizona’s business landscape — banking, law, healthcare, bioscience, real estate, technology, manufacturing, retail, tourism, energy, accounting and nonprofits. Once that list is compiled, we vet the list, narrow it down to about 150 women who we feel are most deserving, and then submit the list to 20 of their peers — female leaders from a variety or industries — and ask them to vote. If they want to vote for someone whose name is not on the list of those submitted for consideration, voters are invited to write in the names of women who they think deserve to members of this exclusive club.

Az Business also does not allow a woman to appear on the list most than once.

customer.service

ASU Center becomes a resource to teach service

Customer service was once viewed as the cost of doing business.

“Across almost every industry, leaders are focusing on service as a way to compete in today’s competitive marketplace,” says Mary Jo Bitner, academic director for the Center for Services Leadership at Arizona State University’s W. P. Carey School of Business.

But times have changed. Companies that are in search of new revenue streams are finding that in addition to providing great customer service, offering value-added services to their product lines are helping their bottom lines. And the help them make the most of the opportunities, many are seeking help from the ASU Center, which focuses on research and executive education in managing and marketing services.

“Customer demand and the competitive challenges posed by the commoditization of many products has pushed many goods-based companies to take another look at services as a source of revenue and profit,” says Stephen Brown, director of the Center for Services Leadership, who has spent the past 20 years tracking the growing importance of services as a product. “Many are following market leaders to become goods-and-services companies.”

For example, Boeing has broadened its offerings by adding the lucrative market of services to its aircraft manufacturing. The Hewlett Packard and Compaq merger created a new company whose major product is services. IBM’s impressive financials over the past decade — in shining contrast to its competitors — were largely the result of its service businesses.

“In 2001, we were launching our first fee-based service business,” says Steve Church, president of Avnet Integrated and chief corporate business development and planning officer. “We wanted to offer more services and solutions. We knew a lot, but there was a lot we didn’t know.”

Church says Avnet’s membership in the center — which concentrates on expanding service innovation by combining the latest scientific insights from the academic world with the best of business strategy in the real world — allowed the company to “build a culture of service excellence that focuses on the customer and gives each a great customer experience.”

The Center, which was created in 1985, remains the only one of its kind in the United States, devoted to research and education in the services field.  Its research findings form the foundation of the Center’s executive education program, attended by managers and executives of leading firms.  Member companies include AT&T, Charles Schwab and Co., Ford Motor Company, IBM, Mayo Clinic and others, who sponsor research, fund scholarships, host MBA student teams and participate in executive education.

Many member companies sponsor research that is published in academic journals, and shared at the Center’s executive education forums. Bitner, for example, has been studying the effects of self-service technologies (SST), working with Ford and a major pharmaceutical benefits management company.

“The Center is really a tremendous resource for any company that has a strategy to to improve customer serve or add services to augment its products,” Church says. “We learned that by getting our employees engaged in customer service, we built customer loyalty, it helped us compete, and it enhanced our financial performance.”

running

Phoenix AIDS Walk and 5K raises $327K

More than 6,000 participants walked, ran and strolled with their dogs in downtown Phoenix on Oct. 21 to raise $327,379 for 19 Valley-based HIV/AIDS service providers.  Since 2007, AIDS Walk Phoenix & 5K Run has raised more than $1.6 million, which has been evenly distributed by Aunt Rita’s Foundation, the 501(c)3 nonprofit agency that organizes the event.

“We had more walkers and runners this year than ever before and though we didn’t hit our goal of $500,000, we still raised a significant amount of money that will be put to good use by the agencies Aunt Rita’s Foundation supports,” said Aunt Rita’s Executive Director Kit Kloeckl.  “I’d say that raising nearly $330,000 in a very tough economy makes this event a significant success.”

Walgreen’s was the title sponsor.  Other sponsors were:

• Presenting Sponsors: Sonora Quest Laboratories, Univision Arizona, 100.3FM La Kalle, Echo Magazine

• Platinum Sponsors: After Hours Multicultural, City of Phoenix, PMT Ambulance, Platinum: After Hours Multicultural, City of Phoenix, PMT Ambulance, Southwest Airlines, Carefree Resort & Conference Center and Safeway; Gold: Attentive Home Health, just Wink, ONE Community, SWAY Events, Phoenix Pride, Rainbows Festival, Cardenas Marketing and Catch Creative; Silver: Avella, ASU Wellness, Blue Cross® Blue Shield® of Arizona*, Scottsdale Healthcare’s FitCity Scottsdale, The State Press, WDP Entertainment, Lodestone Systems, Pride Guide Arizona, Arizona Lottery, Bud Light, and Cultural Sponge

Agencies that benefit from the event are: A New Leaf, The Bill Holt Clinic at Phoenix Children’s Hospital, Chicanos Por La Causa, Compassion in Action, Concilio Latino de Salud, Ebony House, Heal International, HIV/AIDS Law Project, HIV Care Directions, Joshua Tree Feeding Program, Inc., Maricopa Interfaith HIV/AIDS Alliance, McDowell Healthcare Center, Native American Health, One n Ten, The Phoenix Shanti Group, Project Hardhat, Southwest Behavioral Health Services, Southwest Center for HIV/AIDS, and Terros

In addition to AIDS Walk Phoenix & 5 Run, Aunt Rita’s signature events include SAVORlife, a month-long event during which individuals across the Valley host dinners for their friends, either at home, at restaurants or even at workplaces.  SAVORlife takes place in March.

For more information about Aunt Rita’s, go to www.auntritas.org.  For more information about SAVORlife and to register as a host, visit www.savorlifephoenix.org or call (602) 882-8675.

Most Admired Companies - AZ Business Magazine Sept/Oct 2010

2010 Most Admired Companies Winners – Customer Opinion

The Customer Opinion category recognizes companies that deliver exceptional customer service.

Winner: American Express
Category:
Customer Opinion
Headquarters: New York
Year Est.:
1850
No. of Employees in AZ:
7,073
Recent Award:
Fortune Magazine’s Most Admired Companies – 2010
www.americanexpress.com | Facebook | Twitter

video by Sonoran Studios

American Express prides itself on understanding and fulfilling the customers’ needs, and then using the knowledge gained by each interaction to improve the company. One way American Express does this is by calling employees at their service centers “Customer Care Professionals.” They aren’t just service representatives; they are professionals who are the face and voice of American Express. The employees understand that when they take a call, they aren’t just providing cards for payments — they are helping customers achieve their goals, live out their passions and get through tough situations. American Express has delivered customer care from medical evacuations to replacing stolen cards anywhere at anytime to creating unique experiences for customers.

American Express welcomes customer feedback to help create a better, more customer-friendly company. At American Express, a call is not a transaction; it’s an opportunity to create a better relationship with the customer. Customer relationships also have been strengthened by American Express’ hiring technique. The company attracts employees from the retail, sales and hospitality industries who know how to create an environment that fosters strong customer service.

In its 160 years, the company’s core values have instilled a sense of pride in its employees. The employees’ pride in what they do transfers to the customer during their conversations. For three consecutive years, from 2007-2009, J.D. Power and Associates has named American Express highest in customer satisfaction among credit card issuers. American Express also was one of Fortune Magazine’s Most Admired Companies.


Grant Thorton

Finalist: Grant Thornton
Category:
Customer Opinion
Headquarters:
Chicago
Year Est.:
2004 (in AZ)
No. of Employees in AZ:
73
Recent Award:
Arizona Women’s Top 25 Workplaces for Women – 2009
www.grantthornton.com
| Facebook | Twitter

The “Grant Thornton Client Experience” demonstrates the company’s commitment to professional excellence. Employees strive to understand and exceed clients’ expectations, deliver high-quality service, provide valuable ideas and recommendations, show a personalized focus, and provide value. All branches of Grant Thornton strive to exceed their clients’ expectations, but the Phoenix office exceeded the company’s expectations in 2009. Grant Thornton uses a third-party vendor to ask its key clients to evaluate the company’s performance and the client’s service experience. In the audit and tax sections, the Phoenix office scored more than the 8.5 out of the 10 mark the company set as its target goal.

In addition to the Phoenix office exceeding the company’s goal, Grant Thornton has won national honors, including being on the Companies that Care Honor Roll from 2005-2009.  In 2009, Grant Thornton was on Working Mother Magazine’s Top Ten Companies list.


Sonora Quest

Finalist: Sonora Quest Laboratories
Category:
Customer Opinion
Headquarters:
Tempe
Year Est.:
1997
No. of Employees in AZ:
1,750
Recent Award:
Arizona Corporate Excellence Award – 2009
www.bannerhealth.com

Sonora Quest Laboratories’ vision is to be “the trusted leader in diagnostic testing and information services.” This vision shows the company’s focus on the customer, whether it be patients, health care professionals or payer groups. The Patient Care Gold Standard, a poster with 17 standards of care, hangs at each service center to reinforce excellent patient care.

Patients are surveyed by a third-party vendor at patient service centers, and this information is shared with employees to improve the patient experience. In the first quarter of 2010, Sonora Quest Laboratories achieved a 97 percent customer satisfaction rating from patients served at the patient service centers. Employees must commit to putting patient care first by signing the Phlebotomy Code of Conduct and the “Our Promise to Our Patients” packet. Sonora Quest Laboratories also shows its commitment to providing superior service and timely, accurate information to its health care clients by using quality tools and principles that improve productivity.


To buy a print version of the 2010 Arizona’s Most Admired Companies
go to MagCloud.com

Arizona's Most Admired Companies November-December 2010

Most Admired Companies - AZ Business Magazine Sept/Oct 2010

2010 Most Admired Companies Award Winners

Arizona Business Magazine and BestCompaniesAZ are honored to unveil the winners of our inaugural Arizona’s Most Admired Companies Awards.

With 43 winners, we think you’ll agree the awards selection committee has done an outstanding job in determining some of the most admired companies in our state.  Our primary goal in developing this program was to find those organizations that excel in four key areas: workplace culture, leadership excellence, social responsibility and customer opinion.  This list features the most prestigious companies in our state, providing us the opportunity to learn from the best.

Adolfson & Peterson Construction
Headquarters: Minneapolis
Year Est.: 1991
No. of Employees in AZ: 69
Recent Award: AIA Kemper Goodwin Award – 2009
WEB: www.a-p.com

AlliedBarton Security Services
Headquarters: Conshohocken, Penn.
Year Est.: 1957
No. of Employees in AZ: 1,047
Recent Award: Brandon Hall Research Award for Best Integration of Learning and Talent Management – 2009
WEB: www.alliedbarton.com
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Twitter

American Express
Headquarters: New York
Year Est.: 1850
No. of Employees in AZ: 7,219
Recent Award: Fortune Magazine’s Most Admired Companies – 2010
WEB: www.americanexpress.com
Facebook
Twitter

Arizona Charter Academy
Headquarters: Surprise
Year Est.: 2001
No. of Employees in AZ: 61
Recent Award: Elks Lodge Community Partner of the Year – 2010
WEB: www.azcharteracademy.com
Twitter

Banner Health
Headquarters: Phoenix
Year Est.: 1999
No. of Employees in AZ: 27,528
Recent Award: Gallup Great Workplace Award – 2009
WEB: www.bannerhealth.com
Facebook
Twitter

BeachFleischman PC
Headquarters: Tucson
Year Est.: 1991
No. of Employees in AZ: 104
Recent Award: Accounting Today’s Best Accounting Firms to Work For – 2009
WEB: www.beachfleischman.com

To buy a print version of the 2010 Arizona’s Most Admired Companies
go to MagCloud.com

Arizona's Most Admired Companies November-December 2010