Tag Archives: southwest airlines

Southwest_Airlines_Boeing_737-700_N231WN

Flyers can pay $40 to board first on Southwest

Want to board first on a Southwest Airlines flight? Now you can pay $40 for the privilege.

Southwest Airlines will let people pay to be part of their first boarding group, group “A.” The airline does not have assigned seating and lets passengers board in three groups, A, B and C.

Currently, passengers can ensure they board first by buying a special business class ticket or joining a loyalty program. Now, everyone will have that option if spots are available. Passengers will be able to pay at the gate starting 45 minutes before a flight leaves.

Facing higher fuel and other costs, airlines have sought to boost revenue in a variety of ways including charging extra to check a bag or sit next to a loved one.

customer.service

ASU Center becomes a resource to teach service

Customer service was once viewed as the cost of doing business.

“Across almost every industry, leaders are focusing on service as a way to compete in today’s competitive marketplace,” says Mary Jo Bitner, academic director for the Center for Services Leadership at Arizona State University’s W. P. Carey School of Business.

But times have changed. Companies that are in search of new revenue streams are finding that in addition to providing great customer service, offering value-added services to their product lines are helping their bottom lines. And the help them make the most of the opportunities, many are seeking help from the ASU Center, which focuses on research and executive education in managing and marketing services.

“Customer demand and the competitive challenges posed by the commoditization of many products has pushed many goods-based companies to take another look at services as a source of revenue and profit,” says Stephen Brown, director of the Center for Services Leadership, who has spent the past 20 years tracking the growing importance of services as a product. “Many are following market leaders to become goods-and-services companies.”

For example, Boeing has broadened its offerings by adding the lucrative market of services to its aircraft manufacturing. The Hewlett Packard and Compaq merger created a new company whose major product is services. IBM’s impressive financials over the past decade — in shining contrast to its competitors — were largely the result of its service businesses.

“In 2001, we were launching our first fee-based service business,” says Steve Church, president of Avnet Integrated and chief corporate business development and planning officer. “We wanted to offer more services and solutions. We knew a lot, but there was a lot we didn’t know.”

Church says Avnet’s membership in the center — which concentrates on expanding service innovation by combining the latest scientific insights from the academic world with the best of business strategy in the real world — allowed the company to “build a culture of service excellence that focuses on the customer and gives each a great customer experience.”

The Center, which was created in 1985, remains the only one of its kind in the United States, devoted to research and education in the services field.  Its research findings form the foundation of the Center’s executive education program, attended by managers and executives of leading firms.  Member companies include AT&T, Charles Schwab and Co., Ford Motor Company, IBM, Mayo Clinic and others, who sponsor research, fund scholarships, host MBA student teams and participate in executive education.

Many member companies sponsor research that is published in academic journals, and shared at the Center’s executive education forums. Bitner, for example, has been studying the effects of self-service technologies (SST), working with Ford and a major pharmaceutical benefits management company.

“The Center is really a tremendous resource for any company that has a strategy to to improve customer serve or add services to augment its products,” Church says. “We learned that by getting our employees engaged in customer service, we built customer loyalty, it helped us compete, and it enhanced our financial performance.”

customer.service

Help to ease Holiday Shopping Customer-Service Worries

As we approach holiday shopping time, many of us start thinking about long lines, frayed nerves and dealing with frazzled customer-service representatives. However, some companies are now taking the time to turn customer-service interactions into a strong point of competitive difference that makes consumers want to come back for more, especially when price and other considerations are basically equal.

A new program from the Center for Services Leadership at the W. P. Carey School of Business at Arizona State University is designed to help make your service experiences better. It’s also meant to help improve relationships between participating companies and the firms they work with, such as suppliers, distributors and retailers.

“We worked with Honeywell to create a groundbreaking, totally online program aimed at making every single customer-service representative and field service representative completely focused on excellent service,” says Associate Professor Nancy Stephens of the W. P. Carey School of Business, faculty director of the program. “Honeywell Aerospace is the first company to decide to send every one of its customer-oriented representatives – 1,400 people — through the program. They want to make a very visible commitment to customer service, and other companies are looking at the program, too.”

“The partnership that’s come together between the W. P. Carey School’s Center for Services Leadership at ASU and Honeywell has really allowed us to put together a fantastic program that develops the customer-service skills for Honeywell Aerospace employees,” says Adrian Paull, Honeywell vice president for customer and product support.

Honeywell’s first class just graduated from the academy in late October, but the program can be customized by other firms. Some units are already being taken online by employees at other big-name companies.

“All companies have business-to-business relationships they want to nurture,” says W. P. Carey School of Business Dean Robert Mittelstaedt. “This new program creates an opportunity for them to really polish their customer-service skills, not only for the general public, but also for those B2B customers.”

The Center for Services Leadership helps well-known firms respond to the challenges faced as services have become a driving force in economies around the world, with less growth happening in products and manufacturing. The center’s member companies include household names like Boeing, FedEx, Honeywell Aerospace, IBM Global Services, Mayo Clinic, PetSmart, Siemens Industries, Southwest Airlines and State Farm Insurance Company.

“The companies looking at this program understand that it offers expertise from the center, including faculty instructors from the Top 30-ranked W. P. Carey School of Business,” says Professor Mary Jo Bitner, executive director of the center. “At the same time, the program is also extremely flexible, since it’s offered online. It allows for standardized training across all of a company’s worldwide locations and the chance for employees anywhere from Dallas to Shanghai to Berlin, to get out of their everyday mindsets and interact with each other and make things better for their customers.”

“Wherever we are in the world, we need to operate within the cultural boundaries of that area and provide customer service that is needed and expected by the people in that area,” says Eileen Barry, a customer support project manager at Honeywell. “The major change that the W. P. Carey School training has provided to me personally and at work each day is to always think of things through the customer’s eyes.”

Some courses in the program include “Listening to the Voice of the Customer,” “Designing Customer-Focused Service Processes,” and “Recovering from Service Failures.” The idea is to make customers happy and to address any customer disappointments with great recovery. Those who complete the program receive a certificate and are eligible for Continuing Education Units (CEUs) from Arizona State University. These units are widely used as a measure of participation in non-credit, professional development courses.

For more information about the Center for Services Leadership or the new program, go to www.wpcarey.asu.edu/csl or call (480) 965-6201.

running

Phoenix AIDS Walk and 5K raises $327K

More than 6,000 participants walked, ran and strolled with their dogs in downtown Phoenix on Oct. 21 to raise $327,379 for 19 Valley-based HIV/AIDS service providers.  Since 2007, AIDS Walk Phoenix & 5K Run has raised more than $1.6 million, which has been evenly distributed by Aunt Rita’s Foundation, the 501(c)3 nonprofit agency that organizes the event.

“We had more walkers and runners this year than ever before and though we didn’t hit our goal of $500,000, we still raised a significant amount of money that will be put to good use by the agencies Aunt Rita’s Foundation supports,” said Aunt Rita’s Executive Director Kit Kloeckl.  “I’d say that raising nearly $330,000 in a very tough economy makes this event a significant success.”

Walgreen’s was the title sponsor.  Other sponsors were:

• Presenting Sponsors: Sonora Quest Laboratories, Univision Arizona, 100.3FM La Kalle, Echo Magazine

• Platinum Sponsors: After Hours Multicultural, City of Phoenix, PMT Ambulance, Platinum: After Hours Multicultural, City of Phoenix, PMT Ambulance, Southwest Airlines, Carefree Resort & Conference Center and Safeway; Gold: Attentive Home Health, just Wink, ONE Community, SWAY Events, Phoenix Pride, Rainbows Festival, Cardenas Marketing and Catch Creative; Silver: Avella, ASU Wellness, Blue Cross® Blue Shield® of Arizona*, Scottsdale Healthcare’s FitCity Scottsdale, The State Press, WDP Entertainment, Lodestone Systems, Pride Guide Arizona, Arizona Lottery, Bud Light, and Cultural Sponge

Agencies that benefit from the event are: A New Leaf, The Bill Holt Clinic at Phoenix Children’s Hospital, Chicanos Por La Causa, Compassion in Action, Concilio Latino de Salud, Ebony House, Heal International, HIV/AIDS Law Project, HIV Care Directions, Joshua Tree Feeding Program, Inc., Maricopa Interfaith HIV/AIDS Alliance, McDowell Healthcare Center, Native American Health, One n Ten, The Phoenix Shanti Group, Project Hardhat, Southwest Behavioral Health Services, Southwest Center for HIV/AIDS, and Terros

In addition to AIDS Walk Phoenix & 5 Run, Aunt Rita’s signature events include SAVORlife, a month-long event during which individuals across the Valley host dinners for their friends, either at home, at restaurants or even at workplaces.  SAVORlife takes place in March.

For more information about Aunt Rita’s, go to www.auntritas.org.  For more information about SAVORlife and to register as a host, visit www.savorlifephoenix.org or call (602) 882-8675.

50 Largest Employers in Arizona - AZ Business Magazine January/February 2012

50 Largest Employers In Arizona

These are the 50 largest employers in Arizona, including public and privately held companies and not-for-profit corporations, ranked by the number of employees based on full-time equivalents of 40 hours per week and based on industry research.


50 Largest Employers in Arizona

Walmart Stores Inc.

Arizona employees in 2011: 30,634
Employment change since 2010: Added about 300 jobs
2010 revenue: $421.8 billion
Company’s focus: Discount retailer
Year founded: 1962
Headquarters: Bentonville, Ark.
Phone: (479) 273-4000
Website: www.walmart.com

Banner Health

Arizona employees in 2011: 28,353
Employment change since 2010: Added about 600 jobs
2010 revenue: $4.9 billion
Company’s focus: Health care
Year founded: 1911
Headquarters: Phoenix
Phone: (602) 747-4000
Website: www.bannerhealth.com

Wells Fargo & Co.

Arizona employees in 2011: About 14,000
Employment change since 2010: Stayed about even
2010 revenue: $93.2 billion
Company’s focus: Financial services
Year founded: 1852
Headquarters: San Francisco
Phone: (800) 411-4932
Website: www.wellsfargo.com

Bank of America Corp.

Arizona employees in 2011: 13,300
Employment change since 2010: Added about 2,000 jobs
2010 revenue: $150.5 billion
Company’s focus: Financial services
Year founded: 1904
Headquarters: Charlotte, N.C.
Phone: (800) 944-0404
Website: www.bankofamerica.com

McDonald’s Corp.

Arizona employees in 2011: 12,770
Employment change since 2010: Added about 955 jobs
2010 revenue: $22.7 billion
Company’s focus: Food service
Year founded: 1955
Headquarters: Oakbrook, Ill.
Phone: (800) 244-6227
Website: www.mcdonalds.com

Apollo Group Inc.

Arizona employees in 2011: About 12,000
Employment change since 2010: Lost about 460 jobs
2010 revenue: $4.9 billion
Company’s focus: Educational services
Year founded: 1973
Headquarters: Phoenix
Phone: (480) 966-5394
Website: www.apollogrp.edu

Kroger Co. *

Arizona employees in 2011: About 12,000
Employment change since 2010: Added about 400 jobs
2010 revenue: $76.7 billion
Company’s focus: Grocery stores
Year founded: 1883
Headquarters: Cincinnati
Phone: (623) 936-2100
Website: www.frysfood.com
* Includes Fry’s Food Stores and Fry’s Marketplace

Raytheon Co.

Arizona employees in 2011: 11,500
Employment change since 2010: Lost about 600 jobs
2010 revenue: $25.2 billion
Company’s focus: Missile manufacturing
Year founded: 1922
Headquarters: Waltham, Mass.
Phone: (520) 794-3000
Website: www.raytheon.com

JP Morgan Chase & Co.

Arizona employees in 2011: 10,500
Employment change since 2010: Added about 600 jobs
2010 revenue: $102.9 billion
Company’s focus: Financial services
Year founded: 1799
Headquarters: New York
Phone: (602) 221-2900
Website: www.chase.com

Honeywell International Inc.

Arizona employees in 2011: 9,716
Employment change since 2010: Lost about 700 jobs
2010 revenue: $33.4 billion
Company’s focus: Aerospace manufacturing
Year founded: 1952
Headquarters: Morristown, N.J.
Phone: (602) 231-1000
Website: www.honeywell.com

Intel Corp.

Arizona employees in 2011: 9,700
Employment change since 2010: Stayed about even
2010 revenue: $43.6 billion
Company’s focus: Semiconductor manufacturing
Year founded: 1968
Headquarters: Santa Clara, Calif.
Phone: (480) 554-8080
Website: www.intel.com

Target Corp.

Arizona employees in 2011: 9,300
Employment change since 2010: Added about 500 jobs
2010 revenue: $65.4 billion
Company’s focus: Discount retailer
Year founded: 1962
Headquarters: Minneapolis
Phone: (612) 304-6073
Website: www.target.com

US Airways

Arizona employees in 2011: 8,926
Employment change since 2010: Added about 150 jobs
2010 revenue: $11.9 billion
Company’s focus: Airline
Year founded: 1981
Headquarters: Tempe
Phone: (480) 693-0800
Website: www.usairways.com

Catholic Healthcare West

Arizona employees in 2011: 8,291
Employment change since 2010: Added about 500 jobs
2010 revenue: $9.9 billion
Company’s focus: Health care
Year founded: 1986
Headquarters: San Francisco
Phone: (602) 406-3000
Website: www.chw.edu

Home Depot Inc.

Arizona employees in 2011: About 8,000
Employment change since 2010: Added about 350 jobs
2010 revenue: $66.2 billion
Company’s focus: Home improvement
Year founded: 1978
Headquarters: Atlanta
Phone: (714) 940-3500
Website: www.homedepot.com

Walgreen Co.

Arizona employees in 2011: 7,750
Employment change since 2010: Stayed about even
2010 revenue: $63.3 billion
Company’s focus: Retail drugstores
Year founded: 1901
Headquarters: Deerfield, Ill.
Phone: (847) 940-2500
Website: www.walgreens.com

Safeway Stores Inc.

Arizona employees in 2011: 7,500
Employment change since 2010: Stayed about even
2010 revenue: $41.1 billion
Company’s focus: Grocery stores
Year founded: 1926
Headquarters: Pleasanton, Calif.
Phone: (480) 894-4100
Website: www.safeway.com

American Express Co.

Arizona employees in 2011: 7,465
Employment change since 2010: Added about 200 jobs
2010 revenue: $30.2 billion
Company’s focus: Financial services
Year founded: 1850
Headquarters: New York
Phone: (623) 492-7474
Website: www.americanexpress.com

Freeport-McMoRan Copper & Gold Inc.

Arizona employees in 2011: About 7,000
Employment change since 2010: Added about 935 jobs
2010 revenue: $19 billion
Company’s focus: Mining
Year founded: 1834
Headquarters: Phoenix
Phone: (602) 366-7323
Website: www.fcx.com

Pinnacle West Capital Corp.

Arizona employees in 2011: 6,900
Employment change since 2010: Stayed about even
2010 earnings: $330.4 million
Company’s focus: Electric utility
Year founded: 1985
Headquarters: Phoenix
Phone: (602) 250-1000
Website: www.pinnaclewest.com

Bashas’ Supermarkets

Arizona employees in 2011: 6,641
Employment change since 2010: Lost about 1,800 jobs
2010 revenue: Unavailable
Company’s focus: Grocery stores
Year founded: 1932
Headquarters: Chandler
Phone: (480) 895-9350
Website: www.bashas.com

Scottsdale Healthcare

Arizona employees in 2011: 6,556
Employment change since 2010: Added about 55 jobs
2010 revenue: Unavailable
Company’s focus: Health care
Year founded: 1962
Headquarters: Scottsdale
Phone: (480) 882-4000
Website: www.shc.org

UA Healthcare

Arizona employees in 2011: About 6,000
Employment change since 2010: Added about 2,050 jobs
2010 revenue: Unavailable
Company’s focus: Health care
Year founded: 1971
Headquarters: Tucson
Phone: (520) 694-7737
Website: www.u.arizona.edu

Circle K Corp.

Arizona employees in 2011: 5,690
Employment change since 2010: Added about 590 jobs
2010 revenue: $16.4 billion
Company’s focus: Convenience stores
Year founded: 1951
Headquarters: Laval, QC, Canada
Phone: (602) 728-8000
Website: www.CircleK.com

General Dynamics

Arizona employees in 2011: 5,026
Employment change since 2010: Added about 1,810 jobs
2010 revenue: $32.5 billion
Company’s focus: Defense, communications
Year founded: 1952
Headquarters: Falls Church, Va.
Phone: (480) 441-3033
Website: www.generaldynamics.com

Boeing Co.

Arizona employees in 2011: 4,800
Employment change since 2010: Added about 100 jobs
2010 revenue: $64.3 billion
Company’s focus: Aircraft manufacturing
Year founded: 1916
Headquarters: Chicago
Phone: (480) 891-3000
Website: www.boeing.com

Carondelet Health Network

Arizona employees in 2011: 4,690
Employment change since 2010: Added about 124 jobs
2010 revenue: About $601 million
Company’s focus: Health care
Year founded: 1880
Headquarters: Tucson
Phone: (520) 872-3000
Website: www.carondelet.org

Mayo Foundation

Arizona employees in 2011: 4,522
Employment change since 2010: Added about 138 jobs
2010 revenue: $7.9 billion
Company’s focus: Health care
Year founded: 1864
Headquarters: Rochester, Minn.
Phone: (480) 301-8000
Website: www.mayo.edu

CVS Caremark Corp.

Arizona employees in 2011: 4,500
Employment change since 2010: Added about 50 jobs
2010 revenue: $96.4 billion
Company’s focus: Pharmaceutical services
Year founded: 1993
Headquarters: Nashville
Phone: (615) 743-6600
Website: www.caremark.com

Salt River Project

Arizona employees in 2011: 4,346
Employment change since 2010: Lost about 392 jobs
2010 revenue: $2.7 billion
Company’s focus: Utility supplier
Year founded: 1903
Headquarters: Phoenix
Phone: (602) 236-5900
Website: www.srpnet.com

Costco Inc.

Arizona employees in 2011: 4,151
Employment change since 2010: Added about 951 jobs
2010 revenue: $76.2 billion
Company’s focus: Membership discount stores
Year founded: 1976
Headquarters: Issaquah, Wash.
Phone: (602) 293-5007
Website: www.costco.com

Abrazo Health Care *

Arizona employees in 2011: 4,089
Employment change since 2010: Added about 951 jobs
2010 revenue: $1.5 billion
Company’s focus: Health care
Year founded: 1997
Headquarters: Nashville
Phone: (602) 674-1400
Website: www.abrazohealth.com
* A division of Vanguard Health Systems

Albertsons Inc.

Arizona employees in 2011: 4,000
Employment change since 2010: Lost about 450 jobs
2010 revenue: $5.9 billion
Company’s focus: Grocery and drug stores
Year founded: 1939
Headquarters: Boise, ID
Phone: (602) 382-5300
Website: www.albertsons.com

FedEx Corp.

Arizona employees in 2011: 3,918
Employment change since 2010: Added about 330 jobs
2010 revenue: $34.7 billion
Company’s focus: Delivery, copy centers
Year founded: 1971
Headquarters: Memphis, Tenn.
Phone: (866) 477-7529
Website: www.fedex.com

Southwest Airlines Co.

Arizona employees in 2011: 3,857
Employment change since 2010: Added about 259 jobs
2010 revenue: $12.1 billion
Company’s focus: Airline
Year founded: 1971
Headquarters: Dallas
Phone: (602) 304-3983
Website: www.southwest.com

Marriott International

Arizona employees in 2011: 3,522
Employment change since 2010: Added about 722 jobs
2010 revenue: $11.7 billion
Company’s focus: Resorts and hotels
Year founded: 1927
Headquarters: Bethesda, Md.
Phone: (301) 380-3000
Website:  www.marriott.com

Qwest Communications Inc.

Arizona employees in 2011: 3,200
Employment change since 2010: Lost about 190 jobs
2010 revenue: $12.3 billion
Company’s focus: Telecommunications
Year founded: 1896
Headquarters: Denver
Phone: (800) 244-1111
Website: www.Qwest.com

United Parcel Service

Arizona employees in 2011: 3,170
Employment change since 2010: Lost about 48 jobs
2010 revenue: $49.5 billion
Company’s focus: Package delivery
Year founded: 1907
Headquarters: Atlanta
Phone: (888) 967-5877
Website: www.ups.com

John C. Lincoln Health Network

Arizona employees in 2011: 3,166
Employment change since 2010: Added about 539 jobs
2010 revenue: $551 million
Company’s focus: Health care
Year founded: 1927
Headquarters:  Phoenix
Phone: (602) 870-943-2381
Website: www.jcl.com

USAA

Arizona employees in 2011: 3,045
Employment change since 2010: Added about 74 jobs
2010 revenue: $17.9 billion
Company’s focus: Financial services
Year founded: 1922
Headquarters: San Antonio
Phone: (800) 531-8111
Website: www.usaa.com

Charles Schwab & Co. Inc.

Arizona employees in 2011: 3,001
Employment change since 2010: Stayed about even
2010 revenue: $4.2 billion
Company’s focus: Financial services
Year founded: 1974
Headquarters: San Francisco
Phone: (800) 435-4000
Website: www.schwab.com

Freescale Semiconductor

Arizona employees in 2011: About 3,000
Employment change since 2010: Stayed about even
2010 revenue: $4.5 billion
Company’s focus: Microchip manufacturing
Year founded: 1953
Headquarters: Austin
Phone: (512) 895-2000
Website: www.freescale.com

IBM Corp.

Arizona employees in 2011: About 3,000
Employment change since 2010: Stayed about even
2010 revenue: $95.8 billion
Company’s focus: Technology services
Year founded: 1924
Headquarters: Armonk, N.Y.
Phone: (800) 426-4968
Web site: www.us.ibm.com

Cox Communications Inc.

Arizona employees in 2011: 2,997
Employment change since 2010: Lost about 67 jobs
2010 revenue: $9.1 billion
Company’s focus: Telecommunications
Year founded: 1962
Headquarters: Atlanta
Phone: (623) 594-0505
Website: www.cox.com

TMC HealthCare

Arizona employees in 2011: 2,966
Employment change since 2010: Lost about 84 jobs
2010 revenue: Unavailable
Company’s focus: Health care
Year founded: 1943
Headquarters: Tucson
Phone: (520) 327-5461
Website: www.tmcaz.com

Verizon Wireless

Arizona employees in 2011: 2,901
Employment change since 2010: Added about 201 jobs
2010 revenue: $63.4 billion
Company’s focus: Wireless provider
Year founded: 1984
Headquarters: Basking Ridge, N.J.
phone: (480) 763-6300
Website: www.verizonwireless.com

Cigna HealthCare of AZ

Arizona employees in 2011: 2,865
Employment change since 2010: Added about 401 jobs
2010 revenue: $21.3 billion
Company’s focus: Health care
Year founded: 1972
Headquarters: Philadelphia
Phone: (602) 942-4462
Website: www.cigna.com

Grand Canyon University

Arizona employees in 2011: 2,818
Employment change since 2010: Added about 537 jobs
2010 revenue: $385.8 million
Company’s focus: Educational services
Year founded: 1949
Headquarters: Phoenix
Phone: (602) 639-7500
Website: www.gcu.edu

Starbucks Coffee Co.

Arizona employees in 2011: 2,783
Employment change since 2010: Added about 1,003 jobs
2010 revenue: $10.7 billion
Company’s focus: Food service
Year founded: 1971
Headquarters: Seattle
Phone: (602) 340-0455
Website: www.starbucks.com

Go Daddy Group Inc.

Arizona employees in 2011: 2,754
Employment change since 2010: Added about 441 jobs
2010 revenue: $741.2 million
Company’s focus: Internet services/technology
Year founded: 1997
Headquarters: Scottsdale
Phone: (480) 505-8800
Website: www.GoDaddy.com

These are the state’s 5 largest government employers, ranked by the number of employees.

State of Arizona: About 49,800 employees
City of Phoenix: About 15,100 employees
Maricopa County: 12,792 employees
Arizona State University: 11,185 employees
Mesa Public Schools: 8,376 employees

Arizona Business Magazine January/February 2012

2010 Best of the Best Awards

2010 BOB Awards: Tourism

The following companies won the Gold, Silver and Bronze rankings in the Tourism category of the 2010 BOB Awards.

2010 Best Of The Best Awards: Tourism


2010 Best of the Best AwardsPhoenix Convention Center
Meeting/Convention Centers

Year Est.: 1972
Meeting Sq. Ft.: 870,000
Principal(s): John Chan
phoenixconventioncenter.com

2010 BOB AwardsAs the cultural heart of downtown, the spectacular Phoenix Convention Center now boasts nearly 900,000 square feet of meeting room and exhibition space, positioning Phoenix among the top 20 largest convention centers in the nation. Phoenix is now able to simultaneously host multiple conventions, trade shows and many other events. In addition to the increased space, the facility offers state-of-the-art amenities, including free WiFi in selected public areas and a public food court with six different culinary offerings.


2010 Best of the Best AwardsCliff Castle Casino

Casinos

2010 BOB AwardsYear Est.: 1995
Slot Machines: 665
Principal(s): Yavapai-Apache Nation
cliffcastlecasino.net

2010 BOB AwardsSouthwest Airlines

Airlines Serving Arizona

2010 BOB AwardsYear Est.: 1982
AZ Staff: 4,000+
Parent Company HQ: Dallas, Texas
Destinations out of AZ: 67
southwest.com

2010 Best of the Best Hall of Fame

 

Tourism Honoree Southwest Airlines Best of the Best 2009

Best of the Best Awards 2009: Tourism

Tourism Honoree: Airlines Serving Arizona

Southwest Airlines

Southwest Airlines - Best of the Best Awards 2009 presented by Ranking Arizona

Photograph by Duane Darling

It all began on a cocktail napkin more than 38 years ago. Attorney Herb Kelleher and businessman Rollin King sketched Southwest Airlines’ original route structure connecting Dallas, Houston and San Antonio, which officially created the low-fare category in the airline industry. Today, Southwest has become the nation’s largest airline in terms of domestic passengers enplaned, serving 65 airports in 33 states. Southwest provides more than just air travel to the communities it serves. By attracting new customers with low fares and high frequency, Southwest creates jobs for residents and revenue for the airports and cities it serves — a phenomenon dubbed “the Southwest Effect.” Southwest has been a maverick in the industry and a model for excellence in American business.

Guided by visionary leadership, Southwest has managed to remain profitable through some of the country’s most turbulent times.

3800 E. Sky Harbor Blvd., Phoenix
800-I-FLY-SWA
www.southwest.com

Year Est: 1982
AZ Staff: 4,000+
Parent Company HQ: Dallas, Texas
Destinations out of AZ: 64


Tourism Finalist: Meeting/Convention: 43,999 SQ FT or less

The Ritz-Carlton Phoenix

The Ritz-Carlton Phoenix is the premier luxury business hotel in Arizona, acclaimed for its warm hospitality and impeccable, personalized service. More than 20,000 square feet of meeting and event facilities accommodate groups from 10 to 500 guests. The 14 meeting rooms and outdoor Poolside Terrace create an ideal setting for events.

2401 E. Camelback Road, Phoenix
602-468-0700
www.ritzcarlton.com


Tourism Finalist: Resorts/Hotels: 184 rooms or fewer

Royal Palms Resort & Spa

Nestled at the base of Camelback Mountain, Royal Palms Resort and Spa is a Spanish Mediterranean-style estate that offers 119 guestrooms, casitas and suites. The Royal Palms combines the graciousness and sophistication of a Mediterranean villa with the intimacy and privacy of a secluded retreat. With its unique ambience, stone fireplaces, and mountain views, the resort offers the award-winning T. Cook’s restaurant, Mobil Four-Star Alvadora Spa and more than 20,000 square feet of meeting space.

5200 E. Camelback Road, Phoenix
602-840-3610
www.royalpalmsresortandspa.com


Best of the Best Awards 2009 presented by Ranking Arizona