Tag Archives: State Farm Insurance

The Grand Conceptual Rendering Final

LPC will develop 3.2M SF The Grand at Papago Park Center

Papago Park Center, Inc. announced today that Lincoln Property Company (LPC) has been selected to develop the first phase of Class A and mixed-use office space for The Grand at Papago Park Center. The total project is a 60-acre, high-profile, urban mixed-use property on the last developable parcel within the 350-acre Papago Park Center.

The Grand project will serve as the final phase of one of the largest business parks in Arizona. Papago Park Center, Inc., The Grand project’s master developer, selected LPC after an extensive RFP process that included local, regional and national development candidates.

The Grand at Papago Park Center is located along the Loop 202/Red Mountain Freeway between Priest Road and Center Parkway, and is named after the adjacent Grand Canal. The Grand Canal is a waterway developed in the 1870s to bring water from the Salt and Verde rivers to Metropolitan Phoenix. It was recently relocated to run through The Grand project, creating a water feature for the development. The completion of the canal relocation project will be celebrated with an upcoming event in March.

The Grand is part of Papago Park Center, home to the corporate offices of Salt River Project (SRP) as well as First Solar, Wells Fargo Home Mortgage, DHL, Union Bank, Sonora Quest Labs, State Farm Insurance, Western Refining and Parsons Brinckerhoff. At build-out, The Grand will total more than 3.2 million square feet of mixed-use office, multifamily, hotel, retail and restaurant space, including up to six 10-story, Class A office buildings surrounding a central water feature. When combined with Papago Park Center’s existing 3.3 million square feet of mixed-use projects, there will be more than 6.5 million square feet of urban development and approximately 20,000 employees and residents. More about The Grand at Papago Park Center is available at the project’s website: www.thegrandatpapagoparkcenter.com.

Tempe Mayor Mark Mitchell said development of The Grand at Papago Park Center further adds to the positive momentum of Tempe’s economy. “This is a boon to Tempe. The Grand will have impressive spaces rivaled by few in the region,” he said. “I am excited the site will feature pedestrian and bike paths connected to Tempe Town Lake that will be enjoyed by employees and the public.”

LPC is rolling out plans this month for its first office buildings. At build-out, The Grand will have a total of 1.8 million square feet of Class A space in six buildings. Construction on three parking garages will coincide with the buildings’ development.

“Being selected for this project evokes a sense of history, partnership and environmental stewardship,” said Lincoln Property Company’s Executive Vice President David Krumwiede. “We are extremely excited to work with Papago Park Center and to have the opportunity to pay tribute to the historic Grand Canal as the focal point of the development. We also recognize the all-time high demand for Tempe’s live-work-play environment, and believe now is an ideal time to build something very unique and lasting.”

The Grand is being developed through Planned Area Development (PAD) zoning and offers superior visibility, with approximately one-half mile of freeway frontage and two freeway off-ramps on Loop 202, just across from Tempe Town Lake. With two light rail stops serving the property, the site serves as the first stop on the light rail or by car coming out of Phoenix Sky Harbor International Airport and has almost immediate access to Arizona State University and the Loop 202 Freeway. It is also minutes from Interstate 10, the Loop 101 and the 51 Freeway, offering easy access to all major Valley thoroughfares as well as executive and employee housing in Paradise Valley, Scottsdale, Tempe, Chandler and Phoenix.

The project will include pedestrian-friendly multi-use paths along the Grand Canal and throughout the campus. Other nearby amenities include Papago Park, Papago Golf Course, Phoenix Zoo, Desert Botanical Garden, Tempe Town Lake, Arizona State University, Phoenix Municipal Stadium and the restaurants, shopping and entertainment within downtown Tempe’s Mill Avenue District.

“The Grand signifies the innovation and importance of the Grand Canal and the natural history of Papago Park,” said Nina Mullins, Senior Director of Papago Park Center, Inc. “It exemplifies the need to both further advance the economic vitality of our Valley and to protect the resources that sustain our more than 4 million residents.”

Jerry Roberts, Corey Hawley and Patrick Boyle with CBRE will lead the marketing and leasing efforts for The Grand’s office development. HKS Architects/Kendle Design Collaborative both serve as the office project architects and JEDunn will serve as the general contractor.

customer.service

Help to ease Holiday Shopping Customer-Service Worries

As we approach holiday shopping time, many of us start thinking about long lines, frayed nerves and dealing with frazzled customer-service representatives. However, some companies are now taking the time to turn customer-service interactions into a strong point of competitive difference that makes consumers want to come back for more, especially when price and other considerations are basically equal.

A new program from the Center for Services Leadership at the W. P. Carey School of Business at Arizona State University is designed to help make your service experiences better. It’s also meant to help improve relationships between participating companies and the firms they work with, such as suppliers, distributors and retailers.

“We worked with Honeywell to create a groundbreaking, totally online program aimed at making every single customer-service representative and field service representative completely focused on excellent service,” says Associate Professor Nancy Stephens of the W. P. Carey School of Business, faculty director of the program. “Honeywell Aerospace is the first company to decide to send every one of its customer-oriented representatives – 1,400 people — through the program. They want to make a very visible commitment to customer service, and other companies are looking at the program, too.”

“The partnership that’s come together between the W. P. Carey School’s Center for Services Leadership at ASU and Honeywell has really allowed us to put together a fantastic program that develops the customer-service skills for Honeywell Aerospace employees,” says Adrian Paull, Honeywell vice president for customer and product support.

Honeywell’s first class just graduated from the academy in late October, but the program can be customized by other firms. Some units are already being taken online by employees at other big-name companies.

“All companies have business-to-business relationships they want to nurture,” says W. P. Carey School of Business Dean Robert Mittelstaedt. “This new program creates an opportunity for them to really polish their customer-service skills, not only for the general public, but also for those B2B customers.”

The Center for Services Leadership helps well-known firms respond to the challenges faced as services have become a driving force in economies around the world, with less growth happening in products and manufacturing. The center’s member companies include household names like Boeing, FedEx, Honeywell Aerospace, IBM Global Services, Mayo Clinic, PetSmart, Siemens Industries, Southwest Airlines and State Farm Insurance Company.

“The companies looking at this program understand that it offers expertise from the center, including faculty instructors from the Top 30-ranked W. P. Carey School of Business,” says Professor Mary Jo Bitner, executive director of the center. “At the same time, the program is also extremely flexible, since it’s offered online. It allows for standardized training across all of a company’s worldwide locations and the chance for employees anywhere from Dallas to Shanghai to Berlin, to get out of their everyday mindsets and interact with each other and make things better for their customers.”

“Wherever we are in the world, we need to operate within the cultural boundaries of that area and provide customer service that is needed and expected by the people in that area,” says Eileen Barry, a customer support project manager at Honeywell. “The major change that the W. P. Carey School training has provided to me personally and at work each day is to always think of things through the customer’s eyes.”

Some courses in the program include “Listening to the Voice of the Customer,” “Designing Customer-Focused Service Processes,” and “Recovering from Service Failures.” The idea is to make customers happy and to address any customer disappointments with great recovery. Those who complete the program receive a certificate and are eligible for Continuing Education Units (CEUs) from Arizona State University. These units are widely used as a measure of participation in non-credit, professional development courses.

For more information about the Center for Services Leadership or the new program, go to www.wpcarey.asu.edu/csl or call (480) 965-6201.