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Direct Energy Opens Phoenix Area Call Center

Direct Energy today officially opened its Phoenix area call center in Tempe symbolizing the company’s dedication to grow long-term in the Phoenix community. As part of the grand opening festivities, Direct Energy announced that the company and its employees would commit to volunteering a minimum of 2,000 hours over the next year among several different area non-profit organizations including Habitat for Humanity and the St. Mary’s Food Bank.

“Direct Energy takes community investment and corporate social responsibility very seriously,” said Scott Boose, president, Direct Energy Services. “We are committed to making a difference in our customer’s lives and positive impacts in areas like Phoenix where we are part of the community employing hundreds of people with plans to grow even more.”
The community involvement initiative announcement was made at a press conference at Direct Energy’s new call center. During the press conference, Direct Energy also discussed its optimism that Arizona will open to retail electric competition, an industry where Direct Energy is the largest in North America. Recently, Direct Energy submitted a Certificate of Convenience and Necessity (CC&N) to the Arizona Corporation Commission (ACC) to serve retail electric customers in the state. The ultimate goal is to allow more consumers, specifically residential and small businesses, in Arizona to reap the full benefits of a competitive retail market structure, which may include cost savings.

“Across the United States in competitive retail electric markets, Direct Energy has offered choice and innovative time-of-use products to consumers that will save them money,” said Steven Murray, president, Direct Energy Residential. “Arizona should be no different and we look forward to working with the Arizona Corporation Commission Commissioners and other parties to continue the forward progress the state is making toward competition.”

Direct Energy employs more than 200 people in the Phoenix area with current plans to grow to as many as 500. The company’s call center in Tempe serves customers in both Direct Energy Services for their plumbing, heating and air conditioning, and electricians needs, and Direct Energy Residential for our retail electric customers.

“We are so pleased to celebrate this day with Direct Energy and its employees,” said Mayor Mark Mitchell. “Tempe is excited about adding 500 new jobs to our community, and we are appreciative of the volunteerism of the Direct Energy employees. That is a genuine and generous sign that they are here to stay.”

“Our new call center is a symbol of the important position Tempe and the Phoenix area has toward growing our customer base and business in North America,” said Matt George, Direct Energy’s call center director and senior executive in the Phoenix area. “I look forward to showing the community our new workplace and enhancing our visibility and influence here.”

From left: Steven Murray, president of Direct Energy; Jim Lundy, chairman of GPEC; Kevin Sullivan and Matt George of the Arizona Commerce Authority. Photo by Huan Vo/Az Business

Direct Energy bringing 500 jobs to Valley

Wednesday marked the official announcement of the expansion into Arizona of Direct Energy, a multibillion-dollar energy company which promises to create about 500 new jobs by the end of this year.

Based in Houston and specializing in upstream production and downstream delivery, Direct Energy is one of North America’s largest energy services providers with approximately 6,000 employees.

The company worked with the Arizona Commerce Authority and Greater Phoenix Economic Council to open a new call center in Tempe, which is expected to bring $7 million of capital investment to the region and create 250 to 300 new jobs when it’s open.

“I can’t tell you how easy they have made it for us to expand and invest in Arizona,” said Steven Murray, president of Direct Energy. “It’s an easy, pleasant experience.”

Expected to be fully functional by the end of the first quarter year of 2013, the new call center will be tasked with call taking for the residential energy business, which will enable Direct Energy to “offer a wide range of products and services in one location,” according to the company’s news release.

Working with the ACA and GPEC gave Direct Energy an understanding of and access to a quality workforce that attracted Direct Energy in the first place, Murray said.

“Beyond the ease, I mean the quality workforce, you can have an entirely educated, motivated, hardworking people, and it really makes it easy,” he said.

“I think this commitment just illustrates that we do have a quality workforce in addition to the quality, smart economics policies that GPEC and ACA, the governor’s office, the state Legislature have been working behind the scenes just to get this economy going again,” said Jim Lundy, chairman of GPEC’s board of directors and CEO of Alliance Bank of Arizona.

Direct Energy is on a mission to make a difference to its customers through the provision of choice, which will help families with tight budgets.

“In a world of constraint household economics, people on tight budgets need to have products that meet their needs and give them control of how they are actually consuming and spending money,” Murray said.

Murray said Direct Energy has grown quickly over the years, and with each step in growth, the company is doing its best to invest and create jobs in communities where it started.

Direct Energy is accepting job applications online at www.directyourenergy.com, and at the Nation Career Fair at Phoenix Airport Marriott, 1101 N. 44thSt., from 11 a.m. to 2 p.m. on January 21.