Tag Archives: team dynamics

Small Business Leadership Academy

Small Business Leadership Academy: The Importance Of Team Dynamics

One rarely-recognized aspect of a small business that has a huge impact on the success of that business is team building. Knowing more about how teams function and what can be done to strengthen the team was the topic in this week’s Small Business Leadership Academy, led by Ruth Barratt, clinical assistant professor of management at the W. P. Carey School of Business.

“One of the elements of building a high-performance team is spending the time outside of work on another project or social activity,” comments Barratt. While budgets have been cut for many company-funded outside activities, there are ways to get creative and still accomplish this important task. One of this year’s attendees spoke about how her and her co-workers volunteer at a food bank. “It didn’t really cost the company any money, but the employees are already very excited to do it again,” Barratt says.

Any team, regardless of its size, goes through the same five stages: forming, storming, norming, performing, and adjourning. With each stage, there are certain emotions that team members will feel while they “find their place.”

  • Forming: Excitement, anticipation, anxiety, optimism
  • Storming: Reality sets in, frustration, dissatisfaction, adjustment anxiety
  • Norming: Shared goals, team cohesion, coping, acceptance
  • Performing: Teamwork, cohesiveness, leadership, performance
  • Adjourning: Separation anxiety, crisis, dissatisfaction, negativity

“Once you reach the performing stage, there is still a requirement to keep nurturing the idea of goals and keep everyone on the same path,” Barratt says. “When something goes well, celebrate that fact. When something goes wrong, have confidence in the team to sit down and follow up on it.”

Nurturing the team as a whole will result in a more productive and ultimately more successful team. Next week, attendees will discuss brainstorming and how to help employees to reach their full potential.


Listen to the Podcast:
The Importance of Team Dynamics


The Small Business Leadership Academy (SBLA) is an intensive executive education program designed to strengthen the business acumen of small business leaders in Arizona. The program was jointly developed by the W. P. Carey School of Business and the Salt River Project (SRP), the program’s founding sponsor. Other seat sponsors this year include: Arizona Lottery, Blue Cross Blue Shield of Arizona, Hahnco and U.S. Bank. Each week we will bring you a few salient points from each class as well as comments from the professors themselves and the impact the information has had on the students.

For more information about the Small Business Leadership Academy, please visit SBLA’s website.

 

SBLA: Building High Performance Teams

Small Business Leadership Academy: Building High Performance Teams (Part I)

Last night, students in the Small Business Leadership Academy (SBLA) formed two teams and competed to see which could navigate a “minefield” best. The exercise was designed to help students experience the dynamics of high performance teams as they move through all the stages of group development.

“Many of these owners are getting ready to launch their businesses into the next stage, and at some point they will need to form and lead teams,” said W. P. Carey clinical assistant professor Ruth Barratt, who is teaching two classes on how to build high performance teams. “Even the solo practitioner needs to understand team dynamics,” she added, “because they will be interacting with customers who work in teams.”

“One of the common mistakes managers make is to give teams too little time to do their work,” Barratt said. Managers must come in on time and under budget, and in a challenging economy, the pressure intensifies. But teams don’t achieve peak performance unless members have a chance to get to know each other – each person’s strengths, weaknesses, style – and the assignment.

Knowing yourself is the first step to understanding others, so before last night’s class the students completed the Myers-Briggs personality inventory. “It’s a valuable tool for understanding what their stressors are and how that affects the way they interact with other people,” Barratt said. Before class she had already heard from a handful of students: “the extraverts,” she laughed.

The class delved into the stages of team development and management, how to build a culture that leads to achievement, and what it takes to lead a team. “Story-telling is an effective way to build culture,” Barratt said, “so for next week’s class the assignment is to get ready to tell your business story.” In preparation, students heard about Miller Brewing Company’s Norman Adami, and how he used culture to turn around a sluggish company. And for an example of a well-told tale, she showed them Steve Jobs’ Stanford commencement speech.

Next week’s class will be the final instructional module of the 2011 SBLA program.

The Small Business Leadership Academy (SBLA) is an intensive executive education program designed to strengthen the business acumen of small business leaders in Arizona. The program was jointly developed by the W. P. Carey School of Business and the Salt River Project (SRP), the program’s founding sponsor. Other seat sponsors this year include: Arizona Lottery, Blue Cross Blue Shield of Arizona, Hahnco and U. S. Bank. Each week we will bring you a few salient points from each class as well as comments from the professors themselves and the impact the information has had on the students.

For more information about the Small Business Leadership Academy and building high performance teams and team development, please visit SBLA’s website.