Tag Archives: tweets

social media day

Tips for better business Tweeting

With more than 500 million Tweets sent daily, it’s likely your next customer is on Twitter. The challenge for companies is making their Tweets stand out and building their business by capturing a greater share of the growing market using Twitter.

“An effective Tweet can boost business by creating the highest engagement with followers, while building a devoted fan base,” says Bernard Perrine CEO of social media marketing company HipLogiq, developer of Twitter marketing application SocialCentiv.

Perrine explains techniques to construct ideal Tweets that are more likely to be heard above the crowd, be retweeted or favorited, and ultimately help drive sales:

• Find your brand voice. Your Tweets should reflect a professional voice. Be positive, engaging and conversational. Offer perspective or insight, even when retweeting to make your post stand out.
• Include multimedia to encourage interaction. Tweets should contain pictures, links or hashtags to catch the reader’s attention and trigger involvement.
• Pin a Tweet to highlight what’s important. Businesses can pin a specific Tweet to the top of their profile to showcase their special offers so that their followers don’t miss out.
• Avoid starting a Tweet with @username. Starting with @username makes that Tweet only visible to the sender and receiver. For greater visibility, try “Hey, @username!…” or insert a period before the username, “.@username….”
• Create exclusive and custom offers. Tweets with exclusive offers can spur interest to try your company’s products or services, can build customer loyalty, and make your Twitter community feel special. HipLogiq’s clients have the most response with 20 percent or more off and buy-one-get-one-free (BOGO) offers.
• Tweet less than six times per day. Followers become annoyed with accounts Tweeting more than five times per day or more than one Tweet per hour. (getspokal.com)
• Increase Tweet visibility. Request a retweet in the Tweet. Tweet 4-5x per day to increase retweets. Join trends by linking a Tweet to a hashtag and a trending word or phrase (#HipLogiq).

social.media

Super Bowl power outage shines light on PR opportunity

One of the biggest victories that came out of this year’s Super Bowl was not the Baltimore Ravens win, but the fast thinking public relations and creative teams that seized the moment when the lights went out. When the players were side lined due to a 34-minute power outage viewers immediately took to social media. According to Twitter, users sent an estimated 24.1 million tweets during the game, with a bulk of postings taking place during the blackout.

While television ads during the Super Bowl broadcast were at an all-time premium at $3.8 million for 30 second spots, outreach and engagement on Twitter, Facebook and YouTube was a fraction of the cost.

Quick turn around

Two major brands that pulled out all the stops and generated considerable buzz were Tide and Oreo. Tide posted an image with a simple headline reading, “We can’t get your blackout. But we can get your stains out.” The image was retweeted more than 1,300 times. Oreo generated even more interest with its post showing on Oreo cookie illuminated on a dark page with copy reading, “You can still dunk in the dark.” This tweet was retweeted approximately15,000 times and was still being talked about the next day.

While fans waited for the lights to turn back on and for the game to resume, there was an estimated 231,000 tweets taking place per minute.

Looking to the companies and brands that recognized the opportunity serves as a valuable lesson in PR communications, and aptly demonstrates the advantage of a timely response. Having the ability to seize the moment and turnaround clever content quickly, paid off. While the NFL covered the blackout with banter about the game, viewers and ticket holders turned to their smartphones and tablets to access social media sites to receive updates and share.

Expanding reach

Unlike any other televised event, the enormous publicity building up to and surrounding the NFL championship takes on a life well beyond the match-up of teams. Viewers have equally as much interest, if not more in the half-time entertainment and the commercials. It may even be safe to say that the Super Bowl is the only televised program where viewers do not consider the commercials or half time as an optimal time for a bathroom break. Nor do most viewers set the DVR just so they can fast forward to get to the “good stuff.”

Most notable is the significant amount of pre and post publicity coverage centered on the ads themselves. News teams on local and national stations discuss which companies will be advertising during the game and in some case go so far to show video clip teasers. In the days after the game the buzz continues with post game dissection of which ads were deemed favorites.

On YouTube this year’s award-winning Budweiser ad featuring the Clydesdales has received more than 11 million views and 56 thousand “likes”. In addition, while we don’t have access to the statistics, we know they also benefited from viral email, Facebook, and Twitter shares. In other words, the $3 million plus price tag for ad time may be warranted not just because of high program viewership, but because of the added value received from PR and the viral viewing via social media.

Super Bowl XLVII proved to be an exciting game full of entertainment, surprise blackout and all. While the city of New Orleans and the operations team at Mercedes-Benz Superdome were not prepared for an electrical outage, some savvy marketing and PR professionals were certainly prepared. Let Super Bowl XLVII be a lesson to us all in how to maximize PR and utilize the increasing power and up-to-the-minute connection of social media to engage and expand a campaign.

Twitter

To Tweet Or Not To Tweet: The Benefits Of Twitter For Business

In February 2012, registered Twitter users officially hit 500 million. Despite the significantly growing population of tweeters ― approximately 11 new accounts are added every second ― there are many business people still asking, “Why should I be on Twitter?”

The social media platform that limits posts to 140 characters appears to non-users as a cryptic code that includes “@” signs and hashtags (#); this commonly prompts the response, “I don’t really understand how it works or why it matters.”

In simple terms, Twitter is one of the fastest and easiest ways to share information about your product, service, organization or platform. It allows you to communicate, connect and engage directly with your target market in real time. So it matters. If its capabilities combined with its growing number of users are not enough to make you consider jumping on the bandwagon, every small- to mid-size business owner or manager should consider the following reasons for adding Twitter to the company’s marketing and PR efforts:

Spread the word

Twitter gets the message out quickly and efficiently. By tweeting and sharing company announcements with potential and existing customers and referral sources, you can introduce new products, promote special deals, or post info about upcoming events.

Research market trends

Twitter can keep you updated on industry trends and/or activity in your market segment. Through Twitter Search, you can find out what people are saying about a particular topic, and you can keep tabs on comments about your company and your competition.

Leverage current PR and other marketing activity

Potential customers and referral sources may have missed a feature article showcasing your company in a trade publication, but by pushing the link out on Twitter, they can not only read it, but also now share it. If your budget won’t allow for a direct mail campaign, you can run an ad in the local paper about an upcoming sale or event and then expand your reach by posting the information on Twitter.

Secure additional publicity

The print and broadcast news media represents a large number of Twitter users, so it is no surprise to learn that they spot trends that inspire stories and find sources on the social media site. A finance expert’s frequent posts about business led to an invitation to write a feature article in a trade publication. A local radio host posted news about a story and was contacted by a CNN producer to appear as a guest on a connected topic. These are just two examples of how Twitter can help position industry experts and lead to more publicity.

Enhance customer service and build relationships

Twitter is about connecting and engaging. A pool service company uses Twitter Search to learn what others are saying about its pools. A question posted about a pool turning green provides a warm lead that turns into a new customer. Monitoring and responding to what others are saying on Twitter can improve customer service with existing customers and create new ones.

Network virtually

Establishing an active presence on Twitter gives you opportunities to meet and talk to people you may never get the chance to talk to otherwise. Think about making business contacts with referral sources, people you want to start projects with or even hire, without ever leaving your desk.

Drive traffic to your website and through your door

It’s not enough to just have a website anymore. Sharing your knowledge on Twitter with links back to your website and Facebook pages can help potential customers find you. It also allows you to consistently post new content that will enhance your search engine optimization (SEO) efforts and help increase your rankings in a Google search.

Adopting Twitter as a communication and marketing tool provides companies the ability to present and develop their image and define their brand.

The Illinois-based start-up, Foiled Cupcakes, is a great example of the power of Twitter. Introducing a Twitter campaign prior to the launch of its website, the owners began posting interesting and engaging conversational information and building followers that met the demographic of their target market. The build-up led to more than 2,000 followers before the business was off the ground. While it is often said that Twitter doesn’t lead to sales, owner Mari Luangrath has a different story:

“90 percent have come from social media. We also have a pretty intense follow-up system, so by the time a customer has gone through the process, we’ve had seven opportunities to figure out how they’ve heard about us.”

Targeted engagement works both ways, adds Luangrath. “Twitter makes it so easy to reach out directly to people.” In addition to attracting customers, Foiled Cupcakes’ social media campaign has also caught the attention of the press. “We’ve been approached by Investor’s Business Daily, American Express Open Forum, Entrepreneur Magazine, and appeared on NBC and The Food Channel,” as a result of Foiled Cupcakes’ transparency and accessibility on social media platforms like Twitter.

If that isn’t reason enough to tweet, then consider what you are gaining by holding out.

For more information on marketingworx, its services and/or how to begin your own Twitter account/campaign, visit marketingworxpr.com  or follow her @julietstraker.