Tag Archives: UMB Bank

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UMB Bank opens Biltmore location

In the back of a large, architecturally beautiful, glass building on Camelback and 28th Street resides the newest bank to the Biltmore area, UMB Bank.

UMB Bank, a previous resident to the Biltmore area, has returned and brought with them hopes of improving their community.

“We want to become focused and help the community. Most of our team is involved in the community in one way or another, because we want to help Arizona grow,” said President of Arizona Region Robert Faver. “We are operating on what we call TUCE, and that stands for ‘the unparalleled customer experience’.”

After years of asking, customer’s requests have been fulfilled and UMB Bank is “proud to be a part of the prestigious financial district of the Camelback Corridor,” said Branden Zavala, transaction specialist II for the newly added branch.

“Our clientele here is great, we serve and target a lot of people here in this specific area, and so it’s a perfect location,” he said.

Vice President and Financial Center Manager Casey Seeger agreed with Zavala and added that while the Scottsdale community is important, they want to focus on the entire state.

“We didn’t, and don’t, want to be viewed as the Scottsdale bank,” she said. “We want to be an Arizona institution. So being at the center of the financial district really falls into our strategy.”

UMB Bank, while not excluding personal banking, focuses most on commercial and private wealth banking, said Faver.

“Our focus is to help commercial businesses. We want to help businesses grow and we want to grow with them,” he said.

Faver said the size of UMB and the service they provide is what makes them special.

“We have the backing of a large institution providing us the ability to handle large transactions, however we provide service from a community level.”

Both Zavala and Seeger agree with Faver on what makes their bank different than others, as well as holding their own beliefs.

Seeger points the finger of success at their provided customer experience and established history.

“Our company stands for a tradition of character and integrity. We are a 102-year-old bank and we have been able to sustain successfully for that long. We maintained when many in our industry did not, and that is a lot to be proud of,” she said. “We don’t have a bank on every corner so our business really is relationship based. Unlike big-box banks we are deeply rooted in the community because we want to serve the people and resident.”

Zavala, while discussing the banks uniqueness quoted UMB’s CEO, “We are the bank you used to have.”

He explains this quote by describing their principle to not make any empty promises.

“Let’s say you walked into another bank to sign up and they promise you all these things, like no fees and waived this and that, but when the problem actually arises, they throw policy at you. We don’t do that. We actually do what everyone else promises they can do,” he said. “UMB provides a commitment to a higher level of service and a truly unparalleled customer and employee experience. I know it sounds like a cliché, but it really is the heartbeat that we run off.”

Jim Patterson, CEO of UMB Bank in Arizona.

UMB Bank Announces New Camelback Location

UMB Bank, n.a., a subsidiary of UMB Financial Corporation (Nasdaq: UMBF), announces the opening of a new full-service banking center in Phoenix, Ariz. The new center will be located in the prestigious Camelback Corridor at 2777 E. Camelback Road and will replace the company’s current Raintree location. UMB plans to move into the new location this summer. The branch will be open from 9 a.m. to 5 p.m. Monday through Thursday and 9 a.m. to 6 p.m. on Friday.

In addition to offering full-service consumer banking, the Camelback location will include private banking, investment and wealth management services and commercial banking.

“We have moved our banking center to the Camelback corridor to provide our clients a more convenient location and better accessibility to our associates,” said Jim Patterson, CEO of UMB Bank in Arizona. “Our commitment to this market continues to grow, and we are making a sizable investment to expand our presence in the Arizona region.”

The Camelback location is one of two banking centers UMB has in the Phoenix and Scottsdale market. Its Kierland Commons banking center is located at 16210 N. Scottsdale Road in Scottsdale and is open from 9 a.m. to 5 p.m. Monday through Friday. To contact the Kierland office, call (480) 315-6800. To contact the Camelback office, call (480) 912-6720 or visit the UMB website at www.umb.com.

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UMB Promotes Faver to President of Arizona Region

UMB Bank, n.a., of UMB Financial Corporation (NASDAQ: UMBF), announced that Robert Faver has been promoted to president of UMB’s Arizona region. In this role, he is responsible for leading the UMB commercial banking team in Arizona, building long-term client relationships and targeting new business relationships in the community.

Faver brings to this position 19 years of experience in the financial services industry. Prior to this position, he was senior vice president and chief credit officer at UMB.  Before joining UMB, Faver was employed with M&I Bank in Phoenix, Ariz., where he served as vice president of commercial banking for 14 years.

“We are pleased to have someone of Robert’s caliber in this position,” said Jim Patterson, chairman and chief executive officer of UMB’s Arizona region. “He has been an outstanding performer and leader in our bank, and he brings invaluable experience, integrity and expertise to this expanded role.”

Faver earned a bachelor’s degree in finance and a master’s degree in business administration from Arizona State University. He is a member of the Greater Phoenix Chamber of Commerce.