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Tilted Kilt goes ‘Undercover’

Since franchising the Tempe-based Tilted Kilt Pub & Eatery in 2006, Ron Lynch has been on a mission to open the contemporary, Celtic-themed sports pub concept staffed with beautiful servers in sexy plaid kilts and matching plaid bras in every city and town in America. His personal and professional journey will unfold on national television as he investigates the inner workings of Tilted Kilt pubs across the United States in the hit CBS series “Undercover Boss,” Friday, Nov. 9 at 8 p.m. on the CBS Television Network.

“Being 6 foot 6 inches tall with a very recognizable look and voice has made it difficult in the past for me to visit our locations without being recognized,” said Lynch. “Going undercover allowed me to step into the shoes of our employees and franchise partners to better learn the ins and outs of what makes our company successful, as well as see objectively where there is room for improvement.”

Adding that the company never stops looking for ways to evolve and improve, Lynch noted that the experience was a once in a lifetime opportunity to share his story and hopefully inspire other leaders to look deeper into the everyday experiences of their employees to create a better culture that fosters a family environment.

Lynch’s own family is very involved in the day to day business of Tilted Kilt. Employees at the Tempe-based corporate office that are family members include his brother, wife and two daughters. It was important for the President to see if the family culture cultivated at the home office was spread to the more than 70 locations existing today.

The Tilted Kilt brand is fueled by Lynch’s commitment to The Code of the Clan Tilted Kilt by which he expects every person at every level of the organization to operate. The code embodies the values of pride, integrity, respect, strong work ethic and fun. Lynch believes in building customer loyalty through exceptional service and commitment to family and community.

“Traditional public houses began when families would open up their home to travelers. Fathers would cook and tend the bar while mothers and daughters would wait tables,” said Lynch. “I am responsible for spreading the concept, upholding brand standards and ultimately delivering the idea that ‘A Cold Beer Never Looked So Good.’ Participating in ‘Undercover Boss’ allowed me to see if those standards were being delivered to our customers and make changes to our company that will ensure they will be in the future. I am very grateful for this experience and have so much respect for all of the employees who work in the various positions of our organization.”

Through his “Undercover Boss” experience, Lynch gained valuable insight into key areas of the business that he will continue to fine-tune and improve in the coming months. Jobs that he participated in during the experience include bartender, line-cook, manager and busser/security guard.

Each week, the Emmy Award-winning “Undercover Boss,” which is just starting its fourth season, follows a different executive as they leave the comfort of their corner office for an undercover mission to examine the inner workings of their companies. While working alongside their employees, they see the effects their decisions have on others, where the problems lie within their organizations and get an up-close look at both the good and the bad while discovering and rewarding the unsung heroes who make their companies run.

fastsigns on cbs undercover boss

‘Undercover Boss’ Features Phoenix Fastsigns

Scott Koehler, who has owned a local franchise of Fastsigns for 10 ½ years, will be featured in the Fastsigns episode of CBS’s hit series “Undercover Boss,” Friday, May 4 from 7 p.m.-8 p.m.

On Friday, there will be an open house from 2 p.m.-6:30 p.m. with refreshments & door prizes at the Fastsigns store located at 2517 N. Central Avenue in Phoenix. Then the “viewing” party will be across the street at The Fairfield Inn & Suites, 2520 N. Central Avenue, to celebrate with refreshments and hors d’oeuvres, starting at 6 p.m. For more information, call 602-266-7446.

Each week, the two-time Emmy Award-nominated  “Undercover Boss” follows a different executive as they leave the comfort of their corner office for an undercover mission to examine the inner workings of their companies. While working alongside their employees, they see the effects that their decisions have on others, where the problems lie within their organizations and get an up-close look at both the good and the bad while discovering the unsung heroes who make their companies run.

Catherine Monson, CEO of Fastsigns received two important “signs” while on her undercover trip to the Valley. The first was on the job site with Scott. “I was impressed the moment we arrived seeing the magnitude of the project,” states Monson. “It was an impressive and difficult exterior install three stories up. Not a typical Fastsigns project. It was exhilarating to work with Scott and I asked him how he knew how to do this type of install and his reply was that ‘he learned how to do it on his own’.” “I realized that corporate needed to provide this training and they will integrate it into the corporate franchise training program starting mid-summer of this year.”

The second “sign” about how Koehler was as a business owner dealing with business and life challenges. She learned his wife has multiple sclerosis and due to chemotherapy treatments is unable to conceive. They were turned down by the first adoption agency they went to. Then Koehler was diagnosed with bladder cancer and had two surgeries. An introduction by a friend enabled them to adopt a newborn baby girl. His cancer returned and he made the decision to have his bladder removed. At the end of 2008 business was down 35-40 percent with light rail construction in front of his location and then the recession. He had to downsize, no vacations and put in extra hours, yet has persevered with a positive attitude.

“I know too many people in life that don’t have the challenges he has and they complain. Scott is positive and full of gratitude,” states Monson. “I collect positive quotes and Scott exudes inspiration. His outlook on life motivated me to create an award in his honor that will be given out at our annual corporate event.”

“I am a positive person. I see no point in being negative. Negative people tend to get negative results. Positive people at least have an opportunity for a positive result,” states Koehler. “I am blessed to be alive and I have a wonderful family. I enjoy my business and being a part of this show and the rewards I have received from Catherine and Fastsigns International are incredible!”

For more information about Fastsigns, visit Fastsigns’ website at fastsigns.com.