October 05, 2022

Lillian Reid

The Most important control points when you implement BPO

Business process outsourcing is a hot topic in the business industry. Everyone seems to be talking about it! But what is it, and is it worth investing in? This is the ultimate guide for anyone looking to learn more about business process outsourcing. We’ll get you up to date with all the terms and will burst a few myths while we’re at it. Let’s dive in!

What is BPO Project Outsourcing?

So, first things first. What exactly is the business process outsourcing model?

Business process outsourcing, or BPO, involves outsourcing certain operations, usually non-essential ones, to a third party or an external vendor to manage for you. A growing number of big and small companies across practically every industry are leveraging the BPO model to outsource essential and non-essential tasks and functions in their business.

Different Types of BPO

Business process outsourcing is an umbrella term for a large category of functions. The main types of BPO include:

Onshore BPO

Vendors are located in the same vicinity as the hiring company, perhaps in a different state or city.

Nearshore BPO

These are vendors located in a different country than the hiring company.

Offshore BPO

These are vendors in a foreign country located almost anywhere in the world.

Picking the right BPO for your business

When outsourcing functions and tasks of your business, it’s important to keep a few things in mind. After all, you can’t just hand over your business to just about anyone. While there are certain aspects that only you can answer, for example, your budget or the capabilities that you need, there are a few key points to look out for.

Go Detective-Mode

In the internet age, where everything is far from a mere click of a button, there’s no better way to search for a BPO organization before getting on board.

This includes looking for customer reviews and mentions on different forums or social media platforms to get insight into how they operate.

Forming a Project Team

It’s a good idea to treat a BPO company as a project. This will require monitoring progress, creating reports and assigning tasks to members.

Legal Review

Before going ahead with a BPO company, an integral step is to have your legal team review all the necessary documents and laws in your region and the BPO companies. This will ensure that you don’t have to worry about it later.

Final Say

Hiring a BPO company doesn’t have to be stressful. Sure, you need to look around before making your final decision, but doing this will ensure your business and interests are always protected.

If you’re looking for a BPO company to outsource your business operations, Helpware is your best bet. With some of the best technicians on board and the latest technology, we can provide high-quality services at faster turnover rates.