Enterprise Bank & Trust is providing more convenience to its business customers by offering extended hours and bilingual services with an Interactive Teller Machine (ITM).
An ITM is an ATM with the functionality to video conference with a live bank teller. Customers can simply click on the screen and then be connected with a remote teller to communicate in real time with the assistance of a bank teller to perform a transaction.
The ITM offers a convenient way to interact with the bank at virtually any level, said Jeff Friesen, president, Arizona Region, Enterprise Bank & Trust.
“We are empowering the customer experience and offering a level of transactional expediency with a live person beyond the branch’s banking hours,” he said.
“Enterprise Bank is among the first as most banks are just now looking at investing in the advanced teller machine,” Friesen said. Enterprise has four ITMs in service including Scottsdale, Kansas City and St. Louis with plans to add more machines nationwide in 2019.
An ITM enables customers to perform services beyond an ATM, that are interactive with a remote teller, including:
• Balance inquiry
• Deposit and withdrawal funds
• Transfer funds
• Receipts with check images
• Cash checks
• Make loan payments
• Obtain cash in increments other than $20
Enterprise Bank customers can connect with a remote teller from 7 a.m. to 7 p.m. CST, Monday through Friday and 8 a.m. to 1 p.m. CST on Saturday at its Scottsdale branch office located at 8698 E. Raintree Drive.
Enterprise Bank & Trust has invested $1.8 billion to its local communities over the next three years including ITMs, education through its complimentary Enterprise University program and charitable community alliances.