Liv Communities, a leader in multi-family and senior development and property management, was recognized for its high marks in customer service and resident experience. Five of those communities are in the Valley.
SatisFacts recently announced winners of its 2018 National Resident Satisfaction Awards and seven of Liv Communities’ multifamily developments were honored.
Winning Insite Awards for exceptional customer service and residential experiences: Liv Ahwatukee, Phoenix; Liv Avenida, Chandler; Liv Goodyear; Liv North Scottsdale, Liv North Valley, Phoenix; and Liv Arbors and Liv Wildwood, Michigan.
“We are thrilled and honored to learn that Liv residents have enjoyed their lives at our communities and shared their experiences for others to learn about,” said Heidi Arave, Vice President, Liv Multifamily. “It gives us great joy to know that building true community through our residents, team members, and business partners means happy people living fuller lives. This designation is the ultimate compliment.”
StatisFacts surveys more than 3,000 residents across the U.S. to identify property management companies that deliver an outstanding resident experience. The SatisFacts Index is the average score of prospective and current resident responses to questions measuring renters’ experiences, ranking key events and experiences from 1 (very unsatisfied) to 5 (very satisfied).
Scores are based on resident responses to questions addressing a variety of categories including:
• New customer experience
• Move in experience, satisfaction
• Service, maintenance request satisfaction
• Intent to renew lease upon expiration
To enrich the lives of its residents, Liv Communities incorporates elements of technology, sustainability, wellness and community into its community designs. Liv communities offer resort style state-of-the-art amenities including resort-style pools and spas, fully equipped fitness centers, indoor and outdoor lounge areas, game rooms, parks, walking paths and more.