James Champy is the author of “Outsmart! How to Do What Your Competitors Can’t.” Champy profiles eight highly-successful firms as he develops his thesis that the key to outsmarting the…
The resale season starts in March with an upswing in real estate transactions, but last month’s numbers were much higher than might be expected if this were a “normal” year.…
One-third of U.S. adults are obese, and another third are overweight, according to data recently published in the Journal of the American Medical Association. Marketing scholars Naomi Mandel, Andrea Morales…
The Phoenix resale home market rebounded slightly in February, according to the Realty Studies Report from the W. P. Carey School of Business. Compared to January, the number of transactions…
In the U.S. and around the world, the recession is forcing shopping center developers and retailers to re-think the design of the places where we spend our money. Some say…
“Please hold — your call is important to us.” If you’ve ever heard that sentence then you know what it’s like to be “on hold” for customer service. Journalist and author…
In the Web’s early days, self-styled seers proclaimed that the ironclad law of online commerce would be survival of the cheapest. Consumers could compare products with a few clicks of…
