Senior living communities across the country are confronting an urgent challenge: how to modernize emergency response without relying on outdated wiring, costly retrofits or wall-mounted panels.

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Phoenix-based Helpany has introduced ePaul, a new emergency call system that runs on a community’s existing Paul network.

Paul, guided by AI, learns each resident’s movement and behavior patterns and supports independent living, assisted living, memory care, and skilled nursing without requiring separate tools or installations. ePaul builds on that foundation by providing residents with a simple pendant that connects instantly to staff through the Helpany app.

According to the CDC, older adults in the United States experience an estimated 36 million falls each year, and nearly 1 million are hospitalized because of fall-related injuries. Inside long-term care communities, legacy call systems often lag behind modern care needs and are expensive to maintain or upgrade.

ePaul is an emergency call pendant designed for senior living communities using the Paul system. With a tap, residents can request help from anywhere in their home, and caregivers receive real-time alerts through the Helpany App. ePaul requires no rewiring or additional infrastructure, making emergency calls accessible, simple, and privacy-preserving.

Key features include:

  • A single platform that supports the entire continuum of care, independent living, assisted living, memory care and skilled nursing, eliminating the need for separate systems.
  • A camera- and microphone-free infrastructure that protects privacy and preserves residents’ dignity.
  • Emergency call is already part of the Paul ecosystem — no rewiring, no construction, and no downtime. Communities enable it instantly by adding the ePaul pendant.
  • Instant alerts through the Helpany app enable faster, more consistent triage and response across all caregiver shifts.
  • Automatic event tracking that supports efficient workflows.

“Launching ePaul was the natural next step for us,” said Sandro Cilurzo, co-founder and CEO of Helpany.

“Senior living needs technology that adapts to every care level, installs effortlessly, and fully respects privacy. With ePaul, we’re removing the limitations of traditional systems — no rewiring, no complex upgrades, just instant access to help. It makes emergency calls truly accessible to every community while moving the industry toward an AI-driven, human-centered future.”

Privacy remains central to the platform. Paul operates without cameras or microphones, relying on radar to detect motion and activity. Cilurzo called it “privacy by physics” — an approach that never records or listens, yet still provides continuous, intelligent support.

“Residents deserve protection that never compromises their sense of privacy,” he said. “Dignity and privacy must stay central to how we support residents, ensuring their private moments are never intruded upon.”

For care providers, real-time alerts mean quicker response and smoother coordination between shifts. What previously required major costly infrastructure installation now takes minutes and works across all care levels and building layouts.

Communities already using Paul have seen reductions in falls of up to 72%, up to 80% fewer fall-related 911 calls, and more than 1,000 proactive interventions triggered by early warning signs detected through the system. Nationally, falls remain the leading cause of injury-related deaths among older adults and account for over $50 billion in annual medical costs, per the CDC. 

“Technology should be accessible, simple, and privacy preserving — supporting the human relationships that define senior living,” Cilurzo said. “With ePaul, caregivers gain a straightforward solution that strengthens those relationships by ensuring residents can reach them instantly, whenever support is needed.”

Helpany’s Paul system is used at Fellowship Squares in Surprise, Mesa, Historic Mesa, Phoenix, Cottonwood and Tucson; Westminster Village; Arroyo Gardens; Park Senior Villas; Glencroft; Bethesda Gardens and Beatitudes Campus.