Making a bike insurance claim can be a difficult task, especially if you’re unfamiliar with the process and the challenges involved. Understanding the secrets behind the claim process, claim settlement ratios and frequently asked questions (FAQs) on bike policy claims can empower you to navigate the claims process with ease and confidence. Unveiling the secrets of bike insurance claims will provide you with valuable insights to ensure a smooth and hassle-free experience when filing a claim.

The bike insurance claim process

  • Promptly inform Kotak General Insurance about the incident in the event of an accident or damage. Provide accurate details about the incident to initiate the motorcycle insurance claim process.
  • Collect relevant information, including the contact details of any third parties involved. Take photographs of the accident scene and the damage to your bike. This documentation will serve as evidence during the claim settlement process.
  • File a first information report (FIR) in case of theft, vandalism or a major accident with the local police station as it is essential. The FIR report acts as an official document supporting your claim.
  • Complete the claim form which includes all necessary details, such as policy number, incident description and supporting documents. Double-check the form for accuracy before submitting it.
  • You may need to submit additional documents, such as a copy of your driver’s license, bike registration documents, FIR report (if applicable) and repair estimates along with the claim form.
  • Surveys and inspections may take place to assess the damages or loss. Co-operate with the surveyor, provide all relevant information and answer any questions they may have.
  • You can proceed with repairs at a network garage or a workshop of your choice after the survey. If it’s a cashless claim, it will get directly settled the payment with the network garage. For reimbursement claims, retain all bills and payment receipts for submission. Once the necessary documents are submitted, the claim settlement process will be initiated.

Understanding claim settlement ratios

Claim settlement ratio is the percentage of claims settled against the total number of claims received. A higher ratio generally indicates better reliability and a smoother claims process. It’s a key factor to consider while choosing an bike insurance provider for your bike, as it provides insights about efficiency and reliability in settling claims. 

Frequently asked questions (FAQs) about bike insurance claims

a. What is a no-claim bonus (NCB), and how does it affect my claim?

No-Claim Bonus (NCB) is a discount offered to policyholders who do not make any claims during the policy term. It is a reward for safe riding and responsible behaviour.

b. Can I claim for damages caused by natural disasters?

Comprehensive bike insurance policies usually cover damages caused by natural disasters such as floods, cyclones, or earthquakes. However, it is essential to review your policy documents and understand the specific coverage provided.

c. How long does the claim settlement process take?

The duration of the claim settlement process differs depending on the complexity of the claim and the availability of required documents. In general, the process can take anywhere from a few days to a few weeks.

d. Can I claim a stolen bike?

You should immediately inform the police and file an FIR If your bike is stolen. Contact Kotak General Insurance and provide them with the necessary documents and information. Once the claim is approved, you will receive the settlement amount as per the policy terms.

e. What if the repair costs exceed the Insured Declared Value (IDV)?

In cases where the repair costs exceed the Insured Declared Value (IDV) of the bike it may be declared as a “total loss.” In such situations, the IDV will be offered to policyholders as the settlement amount.


Understanding the secrets behind the bike insurance claim process, ratios and FAQs can help you navigate the claims process smoothly. Stay updated and armed with this knowledge, so that you can confidently navigate through the bike insurance claim process and ensure a satisfactory resolution in case of an unfortunate incident.