Making news: Delta Dental, Barrett-Jackson, Sierra Tucson
Delta Dental of Arizona earns prestigious Center of Excellence Distinction
Delta Dental of Arizona announced its recertification as a Center of Excellence by BenchmarkPortal for the fifth year in a row. The Center of Excellence recognition is one of the most prestigious awards in the customer service and support industry, demonstrating Delta Dental of Arizona’s dedication to providing superior customer care.
“Our Arizona-based customer service team is empathetic and knowledgeable. Our calls are efficient and we deliver service with a smile,” said Jeanette Watte, director of customer service at Delta Dental of Arizona. “We know that each interaction is a reflection on our company, so we strive to give our members the world-class customer experience they deserve. It’s a distinction that sets us apart from the competition.”
In addition to the Center of Excellence recognition, Delta Dental of Arizona was previously named the “Best First Call Resolution Rate in North America” by BenchmarkPortal. Due to Delta Dental of Arizona’s commitment to providing a great customer experience, 99% of members rate the service they receive from their customer service representative as very good or excellent.
Certification is an important distinction because it is based on best-practice metrics drawn from BenchmarkPortal’s database of contact center metrics, which was founded at Purdue University and is the largest in the world. This achievement confirms the contact center’s ability to deliver service that is both efficient and effective.
“The recertification of Delta Dental of Arizona is a direct result of its leadership’s commitment to balancing cost-effective service solutions with best-in-class service performance. It is an achievement of distinction,” said Bruce Belfiore, CEO of BenchmarkPortal.
Barrett-Jackson inks 3-year partnership with Toyota and Lexus
Barrett-Jackson, The World’s Greatest Collector Car Auctions, is proud to announce Toyota and Lexus as official partners at all Barrett-Jackson auctions through 2022. Toyota, along with Lexus, will be joining Chevrolet, Dodge and Ford in the Sponsor Pavilion.
“We’re proud to have Toyota and Lexus join the Barrett-Jackson family as official manufacturer sponsors through 2022,” said Craig Jackson chairman and CEO of Barrett-Jackson. “Our relationship with Toyota started at the 2019 Scottsdale Auction where we sold the first production 2020 Toyota Supra VIN 001 for $2.1 million benefiting the American Heart Association and the Bob Woodruff Foundation. Giving back to those in need is integral to Toyota, Lexus and Barrett-Jackson, each raising millions of dollars each year for charities around the world.”
The three-year, national sponsorship for the four auctions held each year, will include display spaces containing their latest models, heritage vehicles and special development vehicles. Toyota will also join other manufacturers at the Barrett-Jackson Performance Track. In Scottsdale, guests can experience the excitement of drifting in a Toyota Supra firsthand. Lexus will also be in the Sponsorship Pavilion at all four auctions with a special display of luxury vehicles and will serve as the presenting Sponsor of the Scottsdale 2020 Opening Night Gala.
“Barrett-Jackson is a natural partnership for Toyota and Lexus, allowing us to connect with car enthusiasts around the world,” said Bob Carter, executive vice president of sales, Toyota Motor North America. “The energy on the auction floor is contagious, as we experienced when we sold the very first 2020 GR Supra earlier this year. We’re proud to enter this three-year partnership, and excited to bring new guest experiences to Barrett-Jackson auctions.”
Sierra Tucson introduces outpatient services
Sierra Tucson, an international leader in behavioral, mental and integrated healthcare, is now offering outpatient services for both its residents who have completed residential care, and others in recovery looking for continuing care support for mood disorders and unresolved trauma.
Located within Copper Sky, the newest 30,000 square foot building on the 160-acre campus, outpatient services include the Partial Hospitalization Program (PHP) and an Intensive Outpatient Program (IOP). Both programs engage clients in therapeutic modalities provided by master’s level clinicians including individual and group therapy, Eye Movement Desensitization and Reprocessing (EMDR), equine therapy, Somatic Experiencing®, and more.
Sierra Tucson’s PHP and IOP outpatient services are designed to help patients identify and live by their values in recovery and have accountability after residential care. In addition, the programs include the ability to take psychoeducational classes that help participants learn to implement skills and return to their daily lives more grounded and oriented to the present moment.
About Ranking Arizona
Ranking Arizona is an annual publication that ranks businesses in more than 300 categories based on public voting in the state’s biggest and most comprehensive business opinion poll. Ranking Arizona is based purely on opinion and ranks companies based on how voters answer this simple question: with whom would you recommend doing business? The magazine is published by AZ Big Media. To learn more about Ranking Arizona, contact Sheri King, director of sales.