Lee R. Symcox, president and CEO of First Fidelity Bank, a locally owned full-service community bank, has announced the promotion of Dawn Malone to retail operations manager, banking officer.

Malone will be responsible for coordination and oversight of First Fidelity Bank’s retail operation functions in the Oklahoma City and Tulsa, Okla. and Phoenix, Ariz. markets by providing appropriate guidance and policies to maximize retail staff performance. She will consult with office management to provide problem resolution. She will also develop and disseminate policies and reporting functions to ensure effective controls and customer service.

Malone has worked for First Fidelity Bank for more than six years. She is an active supporter of the United Way of Central Oklahoma and past volunteer for the Urban League and Habitat for Humanity.