Cigna’s plans in Arizona have received top ratings for quality care and customer service. Most recently, Cigna was the only Medicare Advantage HMO health plan in Arizona to receive a 5 out of 5 star rating by the Centers for Medicare & Medicaid Services (CMS).
CMS’s Five-Star Quality Rating System rates Medicare Advantage plans on a scale of 1 to 5 stars, 5 being the highest, as a way to help consumers judge the quality and customer service of Medicare Advantage plan choices. Cigna’s Medicare Advantage plans in Arizona have achieved a 4.5 out of 5 star rating from CMS for the last four consecutive years. No other Medicare Advantage HMO plan in the state of Arizona has a higher rating than Cigna HealthCare of Arizona.
Cigna will capitalize on its strong performance in the Medicare market by offering health, prescription drug, special needs and an enhanced premium plan in Phoenix for 2016. New this year, plans will also be offered in Tucson for 2016.
“Cigna’s comprehensive benefit plans are designed to meet our customers’ individual health care needs,” said Rebecca Lindy, market manager and chief operations officer for Cigna HealthCare of Arizona Medicare Advantage Plan. “For the 2016 enrollment season, we will offer an enhanced premium plan for Medicare customers who may be looking for additional benefits, such as dental, transportation coverage to physician appointments and reimbursements for joining a fitness center.”
Cigna Medicare Advantage beneficiaries have access to a broad network of primary care physicians and specialists, including Cigna Medical Group (CMG), a group practice division of Cigna HealthCare of Arizona. CMG is one of the Valley’s largest multi-specialty group practices with 23 health care centers located throughout metropolitan Phoenix.
All plans offer extra benefits not covered under Original Medicare and are designed to help beneficiaries better manage their health and limit out-of-pocket medical expenses. Medicare beneficiaries can enroll in Cigna 2016 plans during the annual election period, which begins Oct. 15, 2015. Cigna is hosting seminars across the Valley about plan options for 2016. To find a seminar location or learn about plan details, please call toll free 1-855-561-3811 (TTY 711) seven days a week from 8 a.m. to 8 p.m. or visit www.cignamedicare.com/az.
Additionally, earlier this fall, Cigna’s HMO/POS plan was recognized by the National Committee for Quality Assurance (NCQA) as the top-rated commercial plan in Arizona with a 4 out of 5 rating, according to NCQA’s Private Health Insurance Plan Ratings 2015-2016. The ratings compare the quality and services of more than 1,000 health plans and are based on the measurement of a health plan’s performance in three categories: customer satisfaction, prevention and treatment.
“By working together with health care professionals and customers, we have a unique insight into a customer’s health that affords us the opportunity to tailor solutions that can have the greatest impact on health and wellness,” said Edward Kim, president and general manager for Cigna in Arizona. “The designations from CMS and NCQA underscore the value we can help deliver to our customers at every stage of their lives.”
